BARNEYS ORIGINALS Opiniões 

164
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been buying Barney's products for quite some time now and always unbelievably happy with the designs, fit and quality. In my most recent purchase I had to speak to customer services regarding a... Ver mais

Classificada 5 em 5 estrelas

Really pleased with purchase (Women's Leather Ribbed Asymmetric Biker Jacket - Victoria). Fits perfectly (usually a 10-12, bought size 12). Good price, cheaper compared to other retailers selling same... Ver mais

Classificada 5 em 5 estrelas

Bought a leather jacket through Debenhams . Ordered too big a size and wanted to discuss before return . Not possible to call Debenhams so called Barneys directly. Spoke with John who was exceptionall... Ver mais

Classificada 5 em 5 estrelas

I m a big fan of Barneys . It s a shame that you don t have a physical store , and everything is done online . Materials are amazing , premium . I have 2 leather jackets , one wallet and 2 leather... Ver mais

Informações sobre a empresa

  1. Loja de roupas de exterior

Escrito pela empresa

UK specialists in leather, stocked by ASOS, Silkfred, Afound & on our own website barneysoriginals.com


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

164 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,3

Todas as opiniões

(164)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Super fast delivery

Super fast delivery, excellent quality jacket. Really good price too. Would definitely recommend, and hope to purchase something else from Barney's

1 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Worn 4 times and leather is so thin it…

Worn 4 times and leather is so thin it peels itself away! I expect a generic reply in here as the others teyong to say ‘leather is pourus’. ALL leather jackets I’ve had in he past can take wear and scratches - leather does not peel like this, unless it’s extremely cheap and or faux. AVOID I feel robbed!

4 de julho de 2023
Opinião espontânea
logótipo da BARNEYS ORIGINALS

Resposta da BARNEYS ORIGINALS

Hi Lee,
Happy to investigate further if you can send us some images via our customer service inbox hello@barneysoriginals.com. 'Peeling' leather isn't something we really come across so I'm keen to fully understand visually what is happening with your item. Without full details we are limited with how we can assist on here as I'm sure you can understand.
We do also have a free returns service and a 30 day returns policy which can be accessed here: https://barneysoriginals.com/shipping

Classificada 1 em 5 estrelas

Customer service doesn t exist

Customer service doesn t exist . I don t know how this company survives . I returned 2 jackets 8 weeks ago, they still didn t refund my money for one of the jacket . I contacted the company , they re all sleeping .. how difficult is it to check a return ?

1 de maio de 2023
Opinião espontânea
logótipo da BARNEYS ORIGINALS

Resposta da BARNEYS ORIGINALS

Hi Florin,

Unfortunately I cannot find a record of correspondence via email, social or telephone. We respond to all contact within 48hrs.

I can see that two auto-emails have been sent clarifying your processed returns - both on 17th of May 2023.

Please be advised that as you have used Klarna for this purchase, your funds will come direct from them following our processing. Unfortunately, once we have flagged a return from our website, it is in Klarna's hands from there on. Having said that - your other purchase was made via Klarna and has been successfully refunded, therefore we have raised this with them directly today to ensure your funds are received.

For future reference, you can always contact us via social, email and phone (0161 399 0801) - and with Klarna orders you can report your return directly within their handy portal using the tracking code attached to our free returns service.

Classificada 1 em 5 estrelas

Avoid, waste of money!

I've already messaged their team twice on their website, and no reply. I got one of their jackets 1 year ago, and already lost so much colour.

I have other leather jackets in my closet that are much much older and way more wears and they don't look like this.

What type of leather is this?
Barely any use and it already needs maintenance?

I should have doubted their price, their jackets are ALWAYS on discount. I doubt the jackets were ever the original price mentioned, I've never seen any item from them without a "discount".

7 de junho de 2023
Opinião espontânea
logótipo da BARNEYS ORIGINALS

Resposta da BARNEYS ORIGINALS

Hi Sara,

I can see that a few replies have been sent by the team prior to your review so I'm disappointed to see we couldn't turn things around on this occasion. If I am mistaken and the email has perhaps been missed, I will send it below in the hopes that it reaches you. I do believe that, even after heavy use, your jacket will look amazing again with a little TLC.

Our reply was as follows:

Thank you for confirming with images,

From the images I can see that this jacket has had quite heavy wear since your purchase over a year ago. But don’t be alarmed! Leather is a skin much like our own and as such, it is porous. This means that with use and exposure to moisture/sunlight, the dye can fade.

This is very easy to remedy and a regular black leather polish can be used on the effected areas to make your jacket look as good as new. From what we can see on the images, there is no textural damage which is great and means this should be a very quick fix. We do recommend always patch testing beforehand, but a standard leather polish should do the trick.

I’m sure this well-loved jacket will look amazing again with a little TLC. For further advice on caring for your leather, do check out our blog and social media channels.


Many thanks,
Team Barneys

Classificada 5 em 5 estrelas

beautiful jacket

Delivery was very quick and the jacket is beautifully soft leather and sized perfectly. I sized up to fit a jumper underneath it, I absolutely love it.

22 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality and petite size is not petite size-Waste of money

Ordered Clara petite size and was very excited to receive this product. When it arrived, the petite size wasn't right and did not look or feel right like model.
The material also did feel right. Could not return due to tags being ripped out upon receiving. Such a waste of money and time.

2 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

My second Barney's jacket.

My second Barney's jacket.
First one I had for years, I put on some lbs and needed a new one.
Price is excellent, jackets are lovely, really hard wearing.
I love how it will soften nicely over time.
Would recommend Barney's to others.

10 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Really good choice of items

Really good choice of items . The quality of the leather jacket I purchased is fantastic for the money paid . Great communication from the company kept me updated on my delivery which was superfast . Very pleased with the service received and will definitely purchase from them again .

6 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Love at first fit

Love, love my Jacket!! Perfect fit, I have found service as promised and sizing guide really helpful. Would love to see my Beppe “Tall” jacket in other colours.

Thank you Barneys Originals!

7 de abril de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Generally very good

Generally very good. Lost 1 star because initially sent the wrong item. No big issue in exchanging although had to chase.
The return item was tracked and although showing it was delivered Barney's did not receive it. However to their credit they advised they would chase up and sent the replacement item on an urgent basis which I received within a day of them sending

14 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Es un timo

Es un timo, las chaquetas no son de cuero, son falsas. 10 euros es lo que tenían que valer con la calidad que tienen, te las pones 5 veces y se empieza a abrir "el cuero", pierde color...
ES UN TIMO.

20 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered 2 jacket from this website

I ordered 2 jacket from this website, both are to small, what is terrible and never happend with me before.. i tried to contact with them since 1 week, but no one replying to my messages… i sent 5-6 message but no reply. And also the second jacket came like someone else used before, it was dirty.. i’m not recommended

5 de abril de 2023
Opinião espontânea
logótipo da BARNEYS ORIGINALS

Resposta da BARNEYS ORIGINALS

Hi Kadar,
I'm sorry to see your message, however I am glad to hear that the team have resolved this issue with you this morning. Both items were processed and returned within due time and both items now been fully refunded.
Unfortunately, we only have a record of correspondence sent over the bank holiday however we have flagged this with the customer service team to discuss how your concerns were not picked up earlier. We're very sorry to see that this exchange didn't meet expectations and hope that we can have the opportunity in the future to assist you in finding the perfect leather jacket.

Classificada 5 em 5 estrelas

Great service

Swift delivery, great jacket at a great price. Ordered two sizes so sent one back. Return was simple and refund prompt. Would certainly use this company again.

5 de março de 2023
Opinião espontânea

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