BARNEYS ORIGINALS Opiniões 

164
TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been buying Barney's products for quite some time now and always unbelievably happy with the designs, fit and quality. In my most recent purchase I had to speak to customer services regarding a... Ver mais

Classificada 5 em 5 estrelas

Really pleased with purchase (Women's Leather Ribbed Asymmetric Biker Jacket - Victoria). Fits perfectly (usually a 10-12, bought size 12). Good price, cheaper compared to other retailers selling same... Ver mais

Classificada 5 em 5 estrelas

Bought a leather jacket through Debenhams . Ordered too big a size and wanted to discuss before return . Not possible to call Debenhams so called Barneys directly. Spoke with John who was exceptionall... Ver mais

Classificada 5 em 5 estrelas

I m a big fan of Barneys . It s a shame that you don t have a physical store , and everything is done online . Materials are amazing , premium . I have 2 leather jackets , one wallet and 2 leather... Ver mais

Informações sobre a empresa

  1. Loja de roupas de exterior

Escrito pela empresa

UK specialists in leather, stocked by ASOS, Silkfred, Afound & on our own website barneysoriginals.com


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

164 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(164)

24 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

gorgeous

was out of stock but emailed me very quickly when it was in stock. quick delivery gorgeous jacket, great quality. very happy.

26 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding customer support

Bought a jacket through Debenhams for a Christmas present, on Christmas Day we discovered it was too small. After several attempts with Debenhams who refused a refund or exchange I contacted Barneys originals directly. Their help and customer service was fantastic. They happily exchanged the jacket for the correct size. A great quality jacket and outstanding customer service. Thank you Barneys originals.

5 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic leather wear

Such a professional, outstanding company with fantastic customer service. I ordered a jacket from Barneys Originals which was too big, fantastic quality but too baggy in the sleeves, the free returns policy was easy and the company refunded me in full within 4 days. The quality is outstanding. I re ordered a different size which was delivered in 2 days. Hassle free, quality Jackets and leather wear of outstanding quality and value. Highly recommend this company. Love my new jacket.

W. Turley

20 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service from Jess!

UPDATE - Thanks to Barney's quick reply on here I called and spoke to Jess who was absolutely amazing. They have organised a separate return for me and were so helpful despite me not buying directly from them! So lesson learned buy directly from Barney's and not Debenhams!!
I ordered 2 Barney's items via Debenhams returned them (following the correct process) on 6 December 2022. I received the parcel back in early January 2023 saying it was undeliverable. I contacted Debenhams and after a very slow response I was given exactly the same returns label and told to return again. Several days later this was returned to me again as undeliverable! 6 days later I'm still waiting for Debenhams to respond to my email and these items are worth £110! The address on the label matches the one on Barney’s website. Trying every angle to get this resolved and my money back!

6 de dezembro de 2022
Opinião espontânea
logótipo da BARNEYS ORIGINALS

Resposta da BARNEYS ORIGINALS

Hi Victoria.
Sorry to hear you're having trouble with the Debenhams team. Unfortunately I can't see any direct contact from you and we do not have access to your Debenhams correspondence, so I do hope this reply reaches you.

Our free returns portal can be found here: https://www.royalmail.com/track-my-return#/details/3480

Please ensure you have generated a fresh returns label as reusing a label will cause Royal Mail to return to sender.

Another tip we like to use - where the survey asks for your home address as a return to sender option - we advise putting our direct address in there as a false safe for any redirects. (Barneys Originals, 12 stocks street, Manchester, M8 8QG)

We're more than happy to assist where possible so feel free to get in touch directly at Hello@barneysoriginals.com or via 0845521419.

If you can provide the original tracking numbers perhaps we can dig into this further and see what is causing the redirects.

Classificada 5 em 5 estrelas

Great quality,great price

Great quality,great price! Bought a couple of men’s suede bomber jackets,suggest getting a size up as they come up tight fitting,sent one back and got refund within a few days,would recommend

11 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Poor customer service

Size of jacket received was too small & wasn’t true to the size chart provided. Attempted 3 separate contacts with customer service without a response. I returned it & paid a $70 shipping/customs fee. Finally received an email implying that sizes in UK might be different. Not according to my usual size & their size chart. Offered an economic shipping option but it was on its way back by that time.

5 de novembro de 2022
Opinião espontânea
logótipo da BARNEYS ORIGINALS

Resposta da BARNEYS ORIGINALS

Hi Dena,
I can see that a customer service representative has been in touch directly regarding this. As mentioned, we do not have a free international return service, however we are more than happy to extend your return policy if you'd like to choose an economy service to return the item. Simply provide proof of shipment within the usual timeframe and we'll discredit the item's journey time.
I can see that this stock of this garment is measuring to spec but I'm more than happy to take a look at your item further once it arrives.

Update 15/11/2022
Hi Dena, a refund has been issued for this item. Fortunately I can see that this is measuring to spec as advertised. We do try to make our shipping options as clear as possible, with notice of the customer's responsibility regarding taxes and duties. However I have flagged this with the team for further discussion.

Classificada 5 em 5 estrelas

I ordered a petite leather bikers…

I ordered a petite leather bikers jacket……it is incredibly hard to get structured garments which fit when you are only 4foot 10 inches tall.
I ordered an 8 and it truly fits like a glove, I love it.
The leather is nice and soft too.
The jacket was good value, arrived promptly and was well packaged.
Thank you Barneys Originals

8 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Quality Jackets Excellent service!!

I found Barneys Originals online when I was trying to replace another leather jacket I have that got ripped on the shoulder, very high quality jacket but quite soft leather. My experiences of buying directly from Barneys Originals was excellent and I would recommend to everyone! 👍🏻 Extremely happy with new leather jacket, high quality item!

13 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great company great service

Bought a leather jacket through Debenhams . Ordered too big a size and wanted to discuss before return . Not possible to call Debenhams so called Barneys directly. Spoke with John who was exceptionally helpful . He helped with returns process and refund . No hassle or stress and would thoroughly recommend them . Jacket was amazing too, top quality but just didn’t suit me.

24 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Fab jacket lovely colour and a perfect fit.

It was so lovely that when I had a query about the item I was interested in purchasing I could ring them and speak to a very nice helpful chap . He answered my query and I then went ahead and purchased my item. The post was free and prompt. I absolutely love my stone suede biker jacket I bought and it was true to size and fitted me perfectly.

4 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely jacket no problems

Bought a few sizes to try and sort of wish I didn't because the jackets were actually accurately sized for me. I purchased the Beppe jacket and if feels better quality than my old Topshop one (but I've had that for years so I'll never get rid!)
I returned the stuff I didn't want and got a refund in a week which surprised me.

7 de setembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible Terrible Terrible experience…

Terrible Terrible Terrible experience this time ! Customer service ignored all my emails! I sent pictures of the jacket with the stains on it the minute I unpacked the package and saw the oily stains .they didn’t get back to me . And it’s been weeks . So no excuse! Terrible experience!

19 de setembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Delivery was fast

Delivery was fast. Item didn't look like picture and also had a really cheap plastic smell. Not saying it wasn't leather but I think maybe you need to store your inventory a bit better?

31 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered a leather jacket

Ordered a leather jacket, great communication throughout even after having to exchange it due to buying a size too small (my fault not theirs). Would Highly recommend and I will be using them again

20 de junho de 2022
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais