I have been buying Barney's products for quite some time now and always unbelievably happy with the designs, fit and quality. In my most recent purchase I had to speak to customer services regarding a... Ver mais
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Leia as opiniões dos outros
Really pleased with purchase (Women's Leather Ribbed Asymmetric Biker Jacket - Victoria). Fits perfectly (usually a 10-12, bought size 12). Good price, cheaper compared to other retailers selling same... Ver mais
Bought a leather jacket through Debenhams . Ordered too big a size and wanted to discuss before return . Not possible to call Debenhams so called Barneys directly. Spoke with John who was exceptionall... Ver mais
I m a big fan of Barneys . It s a shame that you don t have a physical store , and everything is done online . Materials are amazing , premium . I have 2 leather jackets , one wallet and 2 leather... Ver mais
Informações sobre a empresa
Escrito pela empresa
UK specialists in leather, stocked by ASOS, Silkfred, Afound & on our own website barneysoriginals.com
Informações de contacto
12 stocks street, M8 8QG, Manchester, Reino Unido
- Hello@barneysoriginals.com
- barneysoriginals.com
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gorgeous
was out of stock but emailed me very quickly when it was in stock. quick delivery gorgeous jacket, great quality. very happy.
Fast delivery & Free Returns
Fast delivery, lovely product but unfortunately it didn't fit, very easy to return for free and refund was quick.
Outstanding customer support
Bought a jacket through Debenhams for a Christmas present, on Christmas Day we discovered it was too small. After several attempts with Debenhams who refused a refund or exchange I contacted Barneys originals directly. Their help and customer service was fantastic. They happily exchanged the jacket for the correct size. A great quality jacket and outstanding customer service. Thank you Barneys originals.
Fantastic leather wear
Such a professional, outstanding company with fantastic customer service. I ordered a jacket from Barneys Originals which was too big, fantastic quality but too baggy in the sleeves, the free returns policy was easy and the company refunded me in full within 4 days. The quality is outstanding. I re ordered a different size which was delivered in 2 days. Hassle free, quality Jackets and leather wear of outstanding quality and value. Highly recommend this company. Love my new jacket.
W. Turley
Amazing customer service from Jess!
UPDATE - Thanks to Barney's quick reply on here I called and spoke to Jess who was absolutely amazing. They have organised a separate return for me and were so helpful despite me not buying directly from them! So lesson learned buy directly from Barney's and not Debenhams!!
I ordered 2 Barney's items via Debenhams returned them (following the correct process) on 6 December 2022. I received the parcel back in early January 2023 saying it was undeliverable. I contacted Debenhams and after a very slow response I was given exactly the same returns label and told to return again. Several days later this was returned to me again as undeliverable! 6 days later I'm still waiting for Debenhams to respond to my email and these items are worth £110! The address on the label matches the one on Barney’s website. Trying every angle to get this resolved and my money back!

Resposta da BARNEYS ORIGINALS
Great quality,great price
Great quality,great price! Bought a couple of men’s suede bomber jackets,suggest getting a size up as they come up tight fitting,sent one back and got refund within a few days,would recommend
Poor customer service
Size of jacket received was too small & wasn’t true to the size chart provided. Attempted 3 separate contacts with customer service without a response. I returned it & paid a $70 shipping/customs fee. Finally received an email implying that sizes in UK might be different. Not according to my usual size & their size chart. Offered an economic shipping option but it was on its way back by that time.

Resposta da BARNEYS ORIGINALS
I ordered a petite leather bikers…
I ordered a petite leather bikers jacket……it is incredibly hard to get structured garments which fit when you are only 4foot 10 inches tall.
I ordered an 8 and it truly fits like a glove, I love it.
The leather is nice and soft too.
The jacket was good value, arrived promptly and was well packaged.
Thank you Barneys Originals
Quality Jackets Excellent service!!
I found Barneys Originals online when I was trying to replace another leather jacket I have that got ripped on the shoulder, very high quality jacket but quite soft leather. My experiences of buying directly from Barneys Originals was excellent and I would recommend to everyone! 👍🏻 Extremely happy with new leather jacket, high quality item!
Great company great service
Bought a leather jacket through Debenhams . Ordered too big a size and wanted to discuss before return . Not possible to call Debenhams so called Barneys directly. Spoke with John who was exceptionally helpful . He helped with returns process and refund . No hassle or stress and would thoroughly recommend them . Jacket was amazing too, top quality but just didn’t suit me.
Fab jacket lovely colour and a perfect fit.
It was so lovely that when I had a query about the item I was interested in purchasing I could ring them and speak to a very nice helpful chap . He answered my query and I then went ahead and purchased my item. The post was free and prompt. I absolutely love my stone suede biker jacket I bought and it was true to size and fitted me perfectly.
Lovely jacket no problems
Bought a few sizes to try and sort of wish I didn't because the jackets were actually accurately sized for me. I purchased the Beppe jacket and if feels better quality than my old Topshop one (but I've had that for years so I'll never get rid!)
I returned the stuff I didn't want and got a refund in a week which surprised me.
An absolutely fantastic leather jacket…
An absolutely fantastic leather jacket 👌 definitely buy again from you.
Terrible Terrible Terrible experience…
Terrible Terrible Terrible experience this time ! Customer service ignored all my emails! I sent pictures of the jacket with the stains on it the minute I unpacked the package and saw the oily stains .they didn’t get back to me . And it’s been weeks . So no excuse! Terrible experience!
Delivery was fast
Delivery was fast. Item didn't look like picture and also had a really cheap plastic smell. Not saying it wasn't leather but I think maybe you need to store your inventory a bit better?
Excellent quality
Excellent quality, leather is soft and aged! I'm 5ft 10 and lenght is perfect
Ordered a leather jacket
Ordered a leather jacket, great communication throughout even after having to exchange it due to buying a size too small (my fault not theirs). Would Highly recommend and I will be using them again
Great product and support after my sale…
Great product and support after my sale was made. Will come back to try some other products in the future. Best service ever had
Love this jacket!
Love my new jacket, great quality and fit, fast delivery, amazing value for money. True to size.
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