Love the colour and fit of my new bike helmet. Very secure, a well made bit of kit, and good value for the quality and style. Fast to acknowledge order and to dispatch. Great delivery service too;... Ver mais
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Leia as opiniões dos outros
After having my second damaged bike delivered, bobbin said they would send a new bike out and collect this one, I get a email to say I have a parcel from bobbin being delivered I stay in yet again and... Ver mais
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Prompt dispatch and excellent communication from supplier through the purchase process. Delivery company were not very good: delivered outside the specified timescales ( a day late and then a number... Ver mais
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Ordered two bikes for our grandchildren for Christmas presents (Gingersnap 16” and Moonbug 12”) Quality of built is superb ….. courier damage to box meant some damage to mudguards but customer s... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are an independent family-run bicycle brand based in East London. We are united with our customers through a shared love of aesthetics, freedom and fun. We design bikes for everyday life. So if you are aged 2 to 92, you'll find a two-wheeled companion in the Bobbin range. We have blazed a trail since 2007 and are known as Britain's best-loved leisure bike brand. Tens of thousands of riders around the world can't be wrong! So why not join us in Bobbin World? You can purchase direct from us here on our site, with home delivery or local Collect options available. Happy Cycling! x
Informações de contacto
3,9
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Customer service EXCELLENCE from…
Customer service EXCELLENCE from Bobbins who after my purchase got lost in post despatched a new one special delivery to me. Great to deal with, recommend.
28 de agosto de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Julia,
Thank you so much for your wonderful feedback! We’re delighted we could get everything sorted quickly for you, and we really appreciate your recommendation. 🌟
Best wishes,
Bobbin Bicycles
Great variety of helmets
Great variety of helmets. Easy to order the right size. Arrived quickly and in perfect condition.
9 de setembro de 2025
Opinião espontânea
Resposta da Bobbin®
Hi there,
Thank you for your kind feedback! We’re so pleased to hear you found the right helmet easily and that it arrived quickly and in perfect condition.
Best wishes,
Bobbin Bicycles
Delivery was fast and product quality…
Delivery was fast and product quality is excellent. Love the basket
1 de setembro de 2025
Opinião espontânea
Resposta da Bobbin®
Hi there,
Thank you for your kind feedback! We’re so pleased you love the basket and that delivery was nice and quick.
Best wishes,
Bobbin Bicycles
Poor experience so far all because your…
Poor experience so far all because your delivery partner APC overnight has failed to complete the simple task of delivering my daughter's bike in time before her birthday after several attempts one including me choosing to get it delivered at one of the local stores who are their partners. The very local store 39a Bekerley avenue Reading costcutter refused to accept my parcel because "it was too large". But have them on their options...I called APC to make a complaint and they promised over the phone to deliver parcel on Saturday which was my preferred date 13/09/25 , but guess what? You guessed it..i haven't heard from them since Thursday 11 September 2025 when they made this promise. Noone picked up the phone when I called them this morning and no response to my emails ...to say I'm furious is an understatement! Imagine choosing you over other competitors and this is what I get !
13 de setembro de 2025
Opinião espontânea
Resposta da Bobbin®
Hi,
We’re very sorry to hear about the delivery issues you’ve experienced, especially with such an important occasion as your daughter’s birthday. We completely understand your frustration and are disappointed that our courier partner has let you down in this way.
Please reach out to our Customer Care team via bobbinbikes.com/pages/contact-us
with your order details so we can investigate this directly with APC and work on a resolution for you as quickly as possible.
Kind regards,
Bobbin Bicycles
Great product and great service
9 de setembro de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Alex,
Thank you for your kind words! We’re so pleased to hear you’re happy with both the product and our service.
Best wishes,
Bobbin Bicycles
Bike lost - Order #329152462
Order #329152462 - APC overnight managed to lose the bike. That is not your fault, however this was a birthday present for my grandson and needed to be sorted. Difficulty getting a response but when contact made refund being processed
9 de setembro de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Paul,
We’re very sorry to hear about the delivery issue with your order and the disappointment this caused, especially with it being for your grandson’s birthday. We’re glad to know the refund is now being processed, and we’ll review our communication to ensure we can respond more quickly in the future.
Kind regards,
Bobbin Bicycles
Lovely bike and fast delivery thank…
Lovely bike and fast delivery thank you! My daughter loves it
5 de setembro de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Louise,
Thank you for your kind words! We’re so pleased your daughter loves her new bike and that delivery was nice and quick.
Best wishes,
Bobbin Bicycles
Great product and good delivery experience
Good information on the website helped us to order the correct size. Delivery was prompt (though delayed by one day due to an issue with the courier). The bike was well packaged and fairly simple to assemble. One slight annoyance was that the disk brake pads were not fully aligned with the rotors in advance, and though instructions were included on how to do this, I think someone without experience would find it difficult as it is quite fiddly.
The bike is lovely, especially for the money. I actually think it's as good as some of the more established 'premium' kids bike brands, without the elevated price tag. Our 7 year old absolutely adores it.
3 de setembro de 2025
Opinião espontânea
Resposta da Bobbin®
Hi there,
Thank you for your kind review! We’re delighted your 7-year-old loves the bike and appreciate your helpful feedback on the setup.
Best wishes,
Bobbin Bicycles
Great Kids Bike's This is my 2nd!
5 de setembro de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Sam,
Thank you for your loyalty and lovely feedback! We’re so glad you’re happy with your second Bobbin kids’ bike.
Best wishes,
Bobbin Bicycles
Stylish, practical
Very quick delivery. Panniers are lovely, fit well, very stylish and secure. Only slight criticism is the weight but that is probably inevitable with the quality of basket.
5 de setembro de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Alison,
Thank you for your kind review! We’re so pleased you love the look and practicality of your new panniers. We appreciate your feedback on the weight, it’s helpful for us to hear.
Best wishes,
Bobbin Bicycles
Satisfied Customer
Fast delivery, well packaged, clear instructions and includes tools. Easy DIY project.
5 de setembro de 2025
Opinião espontânea
Resposta da Bobbin®
Hi there,
Thank you for your great feedback! We’re delighted to hear your order arrived quickly and that assembly was nice and straightforward.
Best wishes,
Bobbin Bicycles
Bough daytripper City bike
Bike arrived. It works.
Assembly required a couple of hours and some care. If you are used to messing with bikes it will be no problem. If not..... find someone who is.
29 de agosto de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Dafydd,
Thank you for your feedback! We’re glad to hear your Daytripper City bike arrived safely and is up and running. We appreciate your note on assembly and recommend seeking help from someone experienced if needed, just as you’ve suggested.
Happy cycling!
Bobbin Bicycles
DO NOT BUY! NO GOODS, NO RESPONSES, LOST MONEY - FILING TO THE COURTS!
Still no responses or call back to any legal documents even after unlawfully cancelling my order due to me getting solicitors involved. No money has been returned.
BEWARE WHEN READING RESPONSES TO BAD REVIEWS FROM THIS BUSINESS. It is all smoke & mirrors!
IF YOU KNOW HOW REVIEWS WORK YOU WILL SEE ANY GOOD ONES ARE NOT VERIFIED. These would have been paid for.
WHOEVER DOES THE RESPONSES TO REVIEWS IS CLEARLY TRAINED TO COPY AND PASTE FROM A SCRIPT. You would think they would call me wouldn’t you if they actually gave any consideration to customer service or the law. BUT THIS PROVES THIS IS NOT A LEGIT BUSINESS AND NOTHING BUT A WAY TO GET MONEY AND SCREW AS MANY PEOPLE AS POSSIBLE.
THERE HAS BEEN NO RESPONSES TO LEGAL LETTERS AND THIS IS BEING FILED WITH THE COURTS IN 3 DAYS
THE NUMBER THEY GIVE YOU TO CALL IS A WAIT OF AT LEAST 45 MINUTES AND THEY SAY THEY CANNOT HELP BUT TO LOG AN EMAIL IN YOUR PORTAL.
THIS COMPANY NEEDS TO BE BOYCOT AND TAKEN OFFLINE. I WILL DO MY UPMOST TO DRAG THESE JOKERS THROUGH THE COURTS AND HANDED THE BIGGEST FINES POSSIBLE FOR BREACHES OF THE LAW. THE DIRECTORS ALSO NEED TO BE STRUCK OFF!
26 de agosto de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Mark,
We’re very sorry to read about your experience and understand how upsetting this must be. Please be assured that we take situations like this extremely seriously.
As we don’t have your details here, we’d encourage you to reach out directly to our Customer Care team via our website: https://bobbinbikes.com/pages/contact-us
, so we can investigate this further and work towards a resolution.
Kind regards,
Bobbin Bicycles
First class service on delivery and the…
First class service on delivery and the quality seems excellent.. we bought helmets and basket .. we are pleased we have joined the Bobbin family 👍🏻
26 de agosto de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Ian,
Thank you for your wonderful feedback! We’re delighted to hear you’re happy with the quality of your helmets and basket, and it’s great to have you as part of the Bobbin family.
Happy cycling!
Bobbin Bicycles
Amazing bike
Amazing bike! Smooth process from ordering to delivery!
22 de agosto de 2025
Opinião espontânea
Resposta da Bobbin®
Hi there,
Thank you for your kind words! We’re so pleased to hear everything went smoothly and that you’re loving your new bike.
Best wishes,
Bobbin Bicycles
Brilliant bike
Brilliant bike, fast delivery. Have a very happy Son.
14 de agosto de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Katrina,
Thank you for your lovely review! We’re so glad to hear your son is happy with his new bike and that delivery was nice and quick.
Best wishes,
Bobbin Bicycles
Great product
Fast delivery
Great product
Matches online description and pictures
11 de agosto de 2025
Opinião espontânea
Resposta da Bobbin®
Hi there,
Thank you for your kind feedback! We’re so pleased to hear your order arrived quickly and matched your expectations. Enjoy your new Bobbin!
Best wishes,
Bobbin Bicycles
Exactly what I was looking for
The bike arrived quickly and my husband was able to help me assemble it. It’s beautiful, a really nice ride, and exactly what I was looking for!
12 de agosto de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Annika,
Thank you for your lovely review! We’re so glad to hear the bike arrived quickly and that you’re enjoying the ride. Wishing you many happy cycling adventures!
Best wishes,
Bobbin Bicycles
Recommended
Really easy to order, high quality product and fast delivery.
6 de agosto de 2025
Opinião espontânea
Resposta da Bobbin®
Hi there,
Thank you for your kind words and recommendation! We’re so pleased you found the ordering process easy and the product high quality. Enjoy your new Bobbin!
Best wishes,
Bobbin Bicycles
Arrived promptly
Arrived promptly, great little bike and easy to assemble.
8 de agosto de 2025
Opinião espontânea
Resposta da Bobbin®
Hi Debbi,
Thank you for your review! We’re glad to hear your bike arrived quickly and was easy to put together. We hope it brings lots of happy rides!
Best wishes,
Bobbin Bicycles
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