Des produits de qualité, sensoriels, tout ce que je recherche dans mes cosmétiques. J'ai eu un petit souci avec un des produits issu d'un coffret découverte, le service client a été très réactif po... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Produits parfaits, et service clients formidable! La Poste a égaré mon colis, et By Terry l’a réexpédié dans l’heure qui a suivi mon message. Merci encore!
Sehr enttäuschende Erfahrung mit BY TERRY! Vor Wochen bestellt, bis heute keine Lieferung und nicht einmal eine klare Information zum Lieferant. Wegen der langen Verzögerung bin ich inzwischen nicht m... Ver mais
A empresa respondeu
I just want to say what exceptional customer service I have received from By Terry. in transit one of the packages were damaged, which was a great shame as I love the cosmetics. They are kindly shippi... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
BY TERRY, the ultimate luxury French makeup and skincare brand. View the complete range of luxury makeup, skincare & fragrances. 2 free samples with every…
Informações de contacto
Reino Unido
- byterry.com
4,1
Bom
196 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good customer service
Very good customer service. I made a mistake in ordering and it was dealt with very well.
1 de janeiro de 2026
Opinião espontânea
Resposta da BY TERRY
Hello Mr Doran,
Thank you so much for your positive feedback. We are delighted to hear that your experience with our brand has been fully satisfying. Your kind words mean a lot to us and encourage our teams to continue delivering products and a level of service that meet your expectations.
We truly appreciate your trust and remain at your disposal for any questions or assistance you may need with future purchases.
Kind regards,
The BY TERRY Team
Je change mon avis précédent
Je revois mon avis précédent ou je n'ai mis qu'une étoile car depuis, le service client m'a non seulement renvoyé un anti-cerne neuf, mais deux petits cadeaux étaient dans mon colis. Donc je pense que la réponse tardive était due aux fêtes de fin d'année.
29 de dezembro de 2025
Opinião espontânea
Resposta da BY TERRY
Bonjour Anne,
Un grand merci pour votre retour positif. Nous sommes ravis d’apprendre que votre expérience avec notre marque vous apporte entière satisfaction. Vos mots sont précieux et encouragent nos équipes à continuer de vous offrir des produits et un service à la hauteur de vos attentes.
Nous vous remercions sincèrement pour votre confiance et restons à votre disposition pour toute question ou accompagnement dans vos futurs achats.
Bien cordialement,
L’équipe BY TERRY
Great products and outstanding customer…
Great products and outstanding customer service.
The cosmetics are excellent. My order didn’t arrive on time due to postal issues, and on the advice of customer service I received a refund. Almost a month later the package finally arrived, and when I asked for a new payment link, they kindly told me to consider the order as a gift.
I truly appreciate such honesty and care for customers.
As a suggestion, international orders might be even better sent via trusted express services like DHL or UPS.
I’m confident my next experience will be even better.
22 de dezembro de 2025
Opinião espontânea
Resposta da BY TERRY
Hello Yulia Balakina,
Thank you so much for your positive feedback. We are delighted to hear that your experience with our brand has been fully satisfying. Your kind words mean a lot to us and encourage our teams to continue delivering products and a level of service that meet your expectations.
We truly appreciate your trust and remain at your disposal for any questions or assistance you may need with future purchases.
Kind regards,
The BY TERRY Team
Excellente réactivité du service client…
Excellente réactivité du service client de la marque By Terry.
J’ai demandé un avis pour choisir la couleur d’un produit pour le teint car on ne trouve pas la marque dans ma ville.
Leur réponse s’est avérée parfaite, la couleur proposée est exactement celle qu’il me fallait.
16 de dezembro de 2025
Opinião espontânea
Resposta da BY TERRY
Bonjour Evelyne,
Un grand merci pour votre retour positif. Nous sommes ravis d’apprendre que votre expérience avec notre marque vous apporte entière satisfaction. Vos mots sont précieux et encouragent nos équipes à continuer de vous offrir des produits et un service à la hauteur de vos attentes.
Nous vous remercions sincèrement pour votre confiance et restons à votre disposition pour toute question ou accompagnement dans vos futurs achats.
Bien cordialement,
L’équipe BY TERRY
Fantastic customer service
Fantastic customer service. My item didn’t arrive on time after paying next day delivery but the was Royal Mail’s fault. They answered my email straightaway snd refunded me the overnight delivery charge. I was very impressed with how quickly they responded and how quickly my issue was resolved.
3 de dezembro de 2025
Opinião espontânea
Resposta da BY TERRY
Hello Denise Johnson,
Thank you so much for your positive feedback. We are delighted to hear that your experience with our brand has been fully satisfying. Your kind words mean a lot to us and encourage our teams to continue delivering products and a level of service that meet your expectations.
We truly appreciate your trust and remain at your disposal for any questions or assistance you may need with future purchases.
Kind regards,
The BY TERRY Team
Beautiful products and great service
I've been a customer for many years and I love By Terry products. Particular stand outs for me that I buy repeatedly are the hyaluronic eye serum, the liquid lip balm, brightening cc serum, tea to tan (the best no transfer tan). Also love their eye shadows, blush and lipstick. The rose toner and eye makeup remover are also excellent. Thank you
18 de dezembro de 2025
Opinião espontânea
Resposta da BY TERRY
Hello Sarah wisbey,
Thank you so much for your positive feedback. We are delighted to hear that your experience with our brand has been fully satisfying. Your kind words mean a lot to us and encourage our teams to continue delivering products and a level of service that meet your expectations.
We truly appreciate your trust and remain at your disposal for any questions or assistance you may need with future purchases.
Kind regards,
The BY TERRY Team
J’adore !
Les produits sont très chers mais je les adore et ils sont vraiment de belle qualité! Cela vaut l’investissement !
1 de dezembro de 2025
Opinião espontânea
Resposta da BY TERRY
Bonjour atelier Pop art Strassen,
Un grand merci pour votre retour positif. Nous sommes ravis d’apprendre que votre expérience avec notre marque vous apporte entière satisfaction. Vos mots sont précieux et encouragent nos équipes à continuer de vous offrir des produits et un service à la hauteur de vos attentes.
Nous vous remercions sincèrement pour votre confiance et restons à votre disposition pour toute question ou accompagnement dans vos futurs achats.
Bien cordialement,
L’équipe BY TERRY
Resposta da BY TERRY
Hello aubrey thorns,
Thank you so much for your positive feedback. We are delighted to hear that your experience with our brand has been fully satisfying. Your kind words mean a lot to us and encourage our teams to continue delivering products and a level of service that meet your expectations.
We truly appreciate your trust and remain at your disposal for any questions or assistance you may need with future purchases.
Kind regards,
The BY TERRY Team
Great customer service
Great customer service! Buying from Terry not a first time. Always answering emails, updating with shipping, if late with delivery - informing
13 de dezembro de 2025
Opinião espontânea
Resposta da BY TERRY
Hello Rasmante,
Thank you so much for your positive feedback. We are delighted to hear that your experience with our brand has been fully satisfying. Your kind words mean a lot to us and encourage our teams to continue delivering products and a level of service that meet your expectations.
We truly appreciate your trust and remain at your disposal for any questions or assistance you may need with future purchases.
Kind regards,
The BY TERRY Team
Belle marque de maquillage et soin
J'adore cette marque de maquillage et je trouve la qualité des produits vraiment super
9 de dezembro de 2025
Opinião espontânea
Resposta da BY TERRY
Bonjour Géraldine Drogou,
Un grand merci pour votre retour positif. Nous sommes ravis d’apprendre que votre expérience avec notre marque vous apporte entière satisfaction. Vos mots sont précieux et encouragent nos équipes à continuer de vous offrir des produits et un service à la hauteur de vos attentes.
Nous vous remercions sincèrement pour votre confiance et restons à votre disposition pour toute question ou accompagnement dans vos futurs achats.
Bien cordialement,
L’équipe BY TERRY
EXCELLENT
TOP ! Les produits sont incroyables et d’excellente qualité ! Je recommande !
4 de dezembro de 2025
Opinião espontânea
Resposta da BY TERRY
Bonjour Eva Sala,
Un grand merci pour votre retour positif. Nous sommes ravis d’apprendre que votre expérience avec notre marque vous apporte entière satisfaction. Vos mots sont précieux et encouragent nos équipes à continuer de vous offrir des produits et un service à la hauteur de vos attentes.
Nous vous remercions sincèrement pour votre confiance et restons à votre disposition pour toute question ou accompagnement dans vos futurs achats.
Bien cordialement,
L’équipe BY TERRY
Terrible product/Terrible customer service.
By Terry Baume de Rose is a terrible product. The applicator sponge fell off. The company did not stand by its' product and after contacting them six times did not respond. I WOULD NOT PURCHASE A PRODUCT FROM THIS COMPANY EVER!
24 de novembro de 2025
Opinião espontânea
Resposta da BY TERRY
Dear TB,
Thank you for taking the time to share your feedback. We are sincerely sorry to read about your disappointment, as the experience you describe does not reflect the standards we aim to uphold.
After reviewing your comment, we were unable to locate any request or order under your name through our official customer service channels. In order for us to assist you properly, we kindly invite you to contact us directly at help@byterry.com, providing the following information:
-Your order number
-The reason for your request
-Any photos or additional details that may help us better understand the situation
This will allow our team to review your case with care and offer you the most appropriate support.
We remain fully at your disposal and would be pleased to help resolve this matter as soon as we receive your details.
Kind regards,
BY TERRY Customer Service Team
zero
zero, customer service.....they just chose to not respond to email requests.
thankful I only lost $24.00 to them
25 de setembro de 2025
Opinião espontânea
NO CUSTOMER SERVICE
The quality of the products are good when they arrive and aren’t damaged. I have ordered from them twice now and have received 3 items damaged on arrival. I tried reaching out to the company multiple times and they do not respond to request for resolution, even though they send you a email saying they will respond in 24 hrs. These products are not cheap to receive them damaged and not have a company rectify the issue. I have lost money on unusable product from this company. STEER CLEAR, find another brand who cares about the products they provide.
17 de junho de 2025
Opinião espontânea
J’ai reçu un colis endommagé…
J’ai reçu un colis endommagé…. Manquait le hyaluronic concealer ! Service client ne répond pas aux mails… Instagram pas de réponse… je déconseille fortement ! Pas sérieux et aucun respect pour les clients !! A fuir…..
8 de agosto de 2025
Opinião espontânea
Absolutely appalling customer service…
Absolutely appalling customer service which is non-existent. I have sent several emails about a faulty product, together with photos, and still no response. Tried contact via Instagram and Messenger…no response! They say they have a chat facility…I would like to know where that is on their website as I can’t find it! You need to sort this out By Terry otherwise you will lose many loyal customers.
20 de maio de 2025
Opinião espontânea
Non-existent customer service
Non-existent customer service. I've emailed them three times now, still no reply. I love the Hyaluronic Hydra Powder but once you hit the pan it just crumbles and you lose about 20% of an expensive product. They don't seem to care.
Very disappointed.
7 de abril de 2025
Opinião espontânea
Unfortunately I wish I had read the…
Unfortunately I wish I had read the reviews from previous customers as the customer service is zero. I have spent a few hundred pounds and more in the last few weeks and when I had an issue with the foundation, which is not the cheapest, I have had no reply via email and instagram. Feel extremely let down as I had previously regarded this brand as high end due to price and the fact I first bought in space NK. If they reached out and resolved my issue I would reconsider but I don’t think this will be the case with By Terry. I therefore would no longer part with my money to purchase in the future. Extremely let down and feel they have stolen my money.
25 de março de 2025
Opinião espontânea
Non existent customer service
I ordered a sample pack to try before purchasing a full size product. Unfortunately the products weren’t suitable, infact they were so bad that I decided I must be using them incorrectly as I couldn’t believe a premium brand would sell such poor quality products.
So I tried to seek assistance from customer service. They ignored all emails (which I can see from other reviews I’m not the only one)
It was less than £10 with delivery and the only reason I felt compelled to leave a review is due to the incredibly poor customer service myself and others have received.
11 de março de 2025
Opinião espontânea
Awful customer service
Awful customer service, tried emails, instagram message and in the end opened a PayPal case! Have sent my item back after nearly 4 weeks of trying to contact them and still no refund????
28 de janeiro de 2025
Opinião espontânea
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