Campervanvillage  Opiniões 129

Okey, so i changed my rating from 2 to a 3 star.. read why.Me and my partner rented a car and from the first day our display didn't work. i.e. the radio, the volume, the regulation.. everything. we contacted Campervanvillage but they just forwarded us to Roadsideteam who gave no help at all. Our AC didn't work properly either. Where it switched from just blowing air to blowing proper cold air. You know when an AC is working. 4 weeks of constant writing with both the roadside team and the Support at Campervanvillage who only sent me between each other, then roadside booked an appointment with the mechanic. Where they stated that they were wrong with the AC but on the spot only gave a temporary solution which they thought would last until we returned the car 3 weeks later but which it didn't. The display was wrong from the inside which they couldn't fix on the spot and we still had to go without it. I think everyone can agree that listening to music while road tripping creates amazing memories and vibes something we couldn't. Also, sitting in a well-cooled car without sweating is something of a comfort you strive for in tropical climates, which we also couldn't experience because of the broken AC. I recommend not booking with these but finding another website/company because if there is something wrong with the car you get, you will not get help. After some time I finally got a compensation back but a very small one compared to the problem and what i paid for but that’s the reason i also changed from a 2 to 3 star because at last they gave you something back.
And the car removed the problem, was good, we freecamped the whole time for 50 days, the freezer was enough with food for 2-3 days so the car was good but tho we had to buy another fan for 1 is just not enough.

DO NOT RENT WITH THEM! AVOID THIS COMPANY AT ALL TIMES.

Start of January we rented a campervan via Campervan Village from Hobart for a week. When we arrived at the rental place, the woman there told us our car was not ready yet. After a couple of minutes she got us a replacement vehicle, which was a manual and not an automatic like we ordered, but as we wanted to be on our way we accepted. Actually this was a Wicked Campers campervan.

The campervan was horrific. For the price we paid, we did not expect to get such a crappy van. The tires were worn out to the point where they are not roadworthy, the sink was leaking so much that we couldn't do our dishes in it, the ceiling of the van was loose and hanging so that I couldn't sit up right while driving and the pans that came with the van were so bad that we decided to buy a new pan at K-mart to be able to make dinner for 2. Worst of all by far though, was the bed in this van. It was hard as rocks and we woke up multiple times at night due to sore backs and shoulders. Eventually we bought an air matress to be able to sleep a bit better

Of course we did let them know about all this and they told us roadside assistance would be able to help us out. After a few days of going back and forth he offered to refund the pan we bought and the air matress we bought, but he couldn't do much else. Customer service then went in discussion with the board and they agreed to settle the dispute by offering us 150 dollars (which is not a big amount compared to what we paid). Fortunately we read the agreement they sent us well, because it mentioned that if we would tell anyone about the settlement agreement that we made or would leave any review or feedback that could harm there company, we would get a 25,000 dollar fine!! Obviously we did not sign that.

All in all a very bad experience and I do not recommend anyone booking a campervan with them. Please avoid this company at all times for your own sake.

It was a very easy and versatile van to drive. We could go anywhere with ease, set up camp or go into town and shop. Bed was comfortable. Kitchen was extra handy bonus for camping. The only downside was it was quite heavy on fuel.

We enjoyed the campervan
The people in cairns were nice and helpfull when we picked it up
The only thing we think could have some attention because the van is Japanese the radio is too try to do something about it
The rest was all fine we drove 6000km with no hassle

We had a great experience in a van with a friend. The reservation was easy. We loved Jonnhy feel good. I highly recommend booking with campervan!

I loved it!
The camper had everything we needed and it was so nice to drive 😁
Everything was very easy to handle, also all the renting conditions where very uncomplicated.

I recommend this camper rental!

We rented the Johnny Feelgood for about 6 weeks and generally, we were very happy. We had to clean it a little bit when we got it and the fan did not work so we had to return to get a new fan. But a lot was really good. The customer support was nice, the car was good as well as the equipment. Also, we got the bond back in time (They write that it takes between 7 to 21 days. We got it back after 10-12 days).
For 5 stars I would expect to have it cleaned better but other than that it was perfect.

Easy online booking and paying. The guys already know me due to the uploaded documents, therefore no paperwork at pickup. . Easy return, just gave back the car keys. The campervan was nice, works well, no problems at all. Very friendly guys there. We had a unforgettable journey.

No surprise, everything was great.

Such a great experience from start to finish. Really appreciated how genuine the staff were, after a pretty horrid time renting another vehicle we were really worried about being scammed again. These guys proved that there are genuine companies out there who really want you to enjoy your trip! The Johnny Feelgood was a great van.

5* all round. Thank you so much

Honestly, our experience with RTE Backpackers was unbeatable. The caravan we booked was in perfect condition and we can say that it was a very good quality price despite having booked it with such short notice. But without a doubt, what we liked the most was the service we received. At all times they responded very kindly and quickly to all the questions we had and made us feel very safe, informed, and supported. They returned the bond to us a few days later and the entire check-in and drop-off process was very simple. Without a doubt, we will repeat with them.

I rented a campervan from you for 4 weeks and I paid a bond of 5000 dollars (3146.80 euros). After returning the Van I had to wait a long time for the money to be returned. everything turned out to be fine and I would get my bond back. Now I see that I get 180 euros less (2962.12 euros) than I paid as bond. Can you explain that? I have sent several emails but I have not heard from you again. if this is normal then I would'nt recommend you!!

The mattress was very very very hard and we slept badly. In addition to renting a very expensive van, the cushions and blankets are not included but are extra and I find that unacceptable (if you rent a van for 2 weeks it's to sleep in it, right?). The gas stove is also extra (there's everything you need to cook, but the most important thing is missing, the big joke!).
We still haven't received our $500 deposit 3 weeks after returning it, and I have a feeling we'll never see it again. Impossible to talk to anyone, you're crooks and thieves, it hurts you too much to return people's deposits - you're disgusting!

Good service and helpful! Will use again!

Really happy with the service. People very friendly and helpful. I highly recommand

We were initially given a camper that was not road worthy. Bald tyres, no aircon, flat battery the next morning and then the back tyre came loose as we were travelling 100km on a highway.
This was rectified with a replacement van that was in full working order and the mechanic delivered it to us on a Sunday.
We were not compensated in any way and when we dropped the van back got excuses instead of an apology.

Perfect from A to Z, we chose the Johnny Campervan and it was just so nice. Everything inside to go camping, big mattress and 2 fridges.
Easy to drive, you can park everywhere to sleep.
Would recommend 100%.

Picking up our van was absolutely straight forward and the van was explained to us very well except for a couple of things.
1. I didn’t realize the fuel tank was empty until we were on a freeway out of Brisbane. I am so used to hiring vehicles with a full tank and returning them the same it just didn’t occur to me it would be otherwise. It wasn’t too much of a drama but it would have been nice to be told this.
2. The van was perfect for our needs and the basic kitchen set up was also fine with little gas cookers supplied. Again we should have been told when we picked it up that we would need to purchase gas bottles, which I would have been more than happy to do. Unfortunately we didn’t find out until we were an hours drive from anywhere we could purchase them.
They were my only two issues.
I would definitely hire this van again.

Great service, a bit not very well clean the cutleries but overall great!