The mats don’t fit my car. They are cut and made wrong so as they don’t fit around the seats or seat belts. The studs in the main mat are not positioned correctly and thus the top mat moves and gets c... Ver mais
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Leia as opiniões dos outros
There should be a zero star choice. Terrible company. Delivery took over a month and nothing but excuses when I tried to cancel and get a refund so I could go elsewhere. Kept getting told they couldn’... Ver mais
I like the way the seat covers look, but I don't like the fit. I thought your company made covers that were custom made to fit the model of the buyers car, but it has a very loose fit and I have to k... Ver mais
Arrived in your course, three out of the four fitted reasonably good. The drivers one was made 2 inches too narrow and they say it quite good. It’s close enough. Sent photographs tape measurements and... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de acessórios para automóveis
- também em
- Loja de acessórios e equipamento para carros
- Serviço de limpeza completa de automóveis
- Serviço de motorista
Escrito pela empresa
CarSilk proudly offers high-quality floor mats and car seat covers designed to enhance your driving experience. We are committed to providing comfort, protection, and style for your vehicle's interior, ensuring that every journey is a perfect one.
Informações de contacto
1818 Eglinton AVE W, Suite 5 Toronto M6E 2H6, Canada, 16324, Toronto , Canadá
- +19162226224
- Support@carsilks.com
- carsilks.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 78% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great product
Great product, it was exactly what I expected. Thank you so much.
Great quality
No complaints about car silk products
No complaints about the product and the way it was shipped received a timely matter and very satisfied with it
Covers did not fit
Covers did not fit, no where near it. Customer service was horrible and did nothing for me. I will never buy anything from you again, and will be sure to tell everyone I know your a scam.
Stephen seaton
Don't do it
Don't do it. Its cheap plastic that comes from China, I think. Took forever to get the product and when I inquired I recieved zero response. I paid via PayPal and I reported them. Once PayPal got involved I started to get responses. Thank goodness I didn't pay too much. Remember that old saying......you get what you pay for. Cant be more true with car silks.
Floor mats don't even fit my bronco…
Floor mats don't even fit my bronco properly.. I was told they are specifically made for my year make and model.. not pleased
Still waiting for my refund!!
Your poduct is not premium leather
Your poduct is not premium leather. What i order is not what i recive. CHEAP CHEAP CHEAP HAS HELL.
NEVER I WILL.ORDER A.G.A.I.N
GOOD CHANCE PAYPAL REFOUND ME.
The floormats fits perfect …
The floormats fits perfect and accents the interior VERY well
After taking my money IMMEDIATELY for a…
After taking my money IMMEDIATELY for a car that you showed on your website was something you make only to be told weeks later that you CAN'T make it, and then, you took MONTHS to refund.
Communication was "OK", but execution was one of the worst experiences I've had. Sorry, would NEVER recommend you to anyone!
Both of my orders came out wrong first…
Both of my orders came out wrong first one had the wrong measurements. Second one did not have a logo on it. That I ordered and paid for I let them know both times and nothing happened. They never fixed my order, nor they reimbursed me i would not recommend this company. Actually, I would strongly recommend anybody else
This three row westherat doesn't fit any Row's. No refund …
I purchase your weather mat that doesn't fit. I contact you through email and send many pictures and videos. Your response only try another way try another way. This item doesn't fit anywhere and you don't refund my money.
Couple of issues; good quality, poor execution
There were a couple of issues. The process and communication from the start of the order was not good. I understand that the order are custom-made, but it did take a while for the order to even ship out. When I finally did receive the product, it wasn’t custom fit inside design of the car. Customer service is working with me and trying to find a solution. But for now I am not satisfied. I will update my review once I am done working with their customer service department to see how we can get this resolved either just a complete refund and I’ll return the mats. Where are they make another attempt for a better fitment.
Well made,Looks great,fits great
Well made,Looks great,fits great. Dash doesn't seem to get as hot now. I do use a sun shade and car seems to be a bit cooler with the dash cover. Black interior.
Straps that are meant for securing rip…
Straps that are meant for securing rip off, I bought a full set iI still have two seats missing covers, you guys said you Lazer fit the car, I gave you make and model, you should know it's a seven passenger vehicle, plus the side of the covers are ripping as we speak, the covers look great, but Straps and sides need work
Custom-fit products don’t fit and no resolution after repeated contact
I placed order ORD-218999 for my 2026 MG ZS HEV Excite and specifically provided the exact make, model, year and HEV Excite variant when ordering. My order total was AUD $476.98.
Unfortunately, after receiving the products, there were problems throughout the order.
The custom floor mats do not properly fit my vehicle. The passenger-side front mat is particularly poor, while the rear sections do not correctly follow the floor, seat rails or centre console. Most concerningly, part of the rear mat covers a vehicle air vent that needs to remain unobstructed, so I am not prepared to use the mats.
The boot mats also do not provide the custom fit I expected, leaving substantial areas of the boot floor exposed. I accidentally ordered two different boot mats for the same vehicle — which I accept was my mistake — but unfortunately neither provides the expected custom fit.
The products arrived tightly folded and compressed, with significant creasing and distortion. The supplied seat gap fillers were so badly deformed that they are not practically usable, and there were also areas of loose/untidy stitching.
I also paid $69.98 for a custom-fit dashboard cover, but it was never supplied. Carsilks subsequently emailed me advising that their production team did not have sufficient data/templates to manufacture a dashboard cover for my vehicle and asked me to nominate another vehicle instead. I only own this vehicle, so that is obviously not a useful solution.
Even the steering-wheel cover supplied as a free gift does not fit my steering wheel correctly.
I first contacted Carsilks for assistance on 25 September. I have since contacted them repeatedly and supplied a comprehensive photographic evidence pack documenting the problems. As of 30 September, I have received automated acknowledgements but no substantive response, refund or resolution.
I have requested a full refund of $476.98 and have told Carsilks that I am willing to return the products if they provide appropriate return instructions.
I will update this review if Carsilks responds and resolves the matter.
I am stunned how terrible my irder is!!!
I am stunned at the auto, AI emails you are sending me! I have sent 4-5 complaints that my order was half sent and I have not had any kind of response from any of tour team. Would someone please contact me for real and fix my order. My order number ORD-218180. I did not receive my steering wheel cover, trunk space cover, front seat gap covers, the Left Rear top floor mat cover, AND I did not receive An invoice for my bill of sale. This was a horrible experience for me. Would it better to receive a refund?
My name is Tom Lusitana and my address where half my order was sent is 412 Missouri Ave
Carterville, IL 62918
I’m really happy with my car mats from…
I’m really happy with my car mats from CarSilks
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