Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I have always had an excellent experience with cruise 118. I have been with the cruise agents for over a decade and I have no intention of changing. Jenna Bates on this occasion went over and above t... Ver mais
I booked a holiday package with this company and booked the cruise over a year in advance. It is only now that flights and hotel accommodation have become available and Julia has been an amazing help... Ver mais
A empresa respondeu
The time between each conversation is long which is annoying, and I am not sure this is the quickest option However all was sorted out
Informações sobre a empresa
Escrito pela empresa
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Informações de contacto
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Reino Unido
- feedback@cruises.com
- cruise118.com
4,7
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly helpful service agents
21 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your review,
I’m really pleased to hear you found our service agents friendly and helpful.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Chloe was really polite and helpful
Chloe was really polite and helpful. Answered my query quickly and arranged to amend my booking as required within minutes. Can't ask for more than that!!
23 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Mr Bennett
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Chloe recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Cruise118 advertised this specific…
Cruise118 advertised this specific cruise with a £200 discount or onboard credit per passenger hence one of the deciding factors for us to to choose this cruise. During the booking, Cruise118 informed us that this discount will not be applied (even it is advertised in their website) as the cruise has already been discounted. We're rather disappointed with their replies.
Even worse is a few days after we booked this cruise, Cruise118 now included the free drinks package for the same cruise, cabin category and price. Why didn't Cruise118 didn't mention this when we booked our cruise :(
20 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for taking the time to share your feedback, and we are very sorry for the disappointment caused regarding the promotional fare you saw online.
Our website is not live, and we always aim to advertise the best lead‑in fare, which is usually based on the lowest available cabin grade. We use a third‑party company to update our site in line with the latest prices shown on the cruise lines’ own live websites and booking systems.
We are sure you can appreciate, cruise fares can fluctuate hourly, especially at the moment with high demand. This means that sometimes prices increase or lead‑in cabins sell out faster than our website can be updated.
Unfortunately, this can result in a fare / promo still appearing online even though it is no longer available at the time of booking. The same applies to any marketing material you may receive.
It is also worth noting that some promotions apply only to certain cabin grades, which may have sold out by the time you enquired.
Please accept our sincere apologies that the fare and offer you noted on our website were no longer available when you contacted us. I completely understand how frustrating this must have been when it influenced your decision to book.
If you would like us to investigate this matter further please email customer.relations@worldtravelholdings.co.uk
Kind Regards
Customer Relations.
Shirley was exceptionally helpful
20 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that Shirley was exceptionally helpful. I’ll be sure to pass your kind words on to her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Cruise Singapore toJapan 28Frb
We have used Cruise118 for a number of years and have had nothing but the Highest service from the start of the enquiry to the actual booking, their knowledge and helpfulness. With this has been extremely important .
Things do go wrong at times , when things do go wrong they stand by there duty of care moto !!
Our Holiday flight was cancelled mid air on the 28th Feb flying to Singapore with Qatar airlines who treated all passengers with disgust, they did not want to help or explain what was happening and why they were turning back after 30min flying , we found out later after returning to Manchester that Dora airport was closed due to Trump/Iran conflict .
After returning back home we phoned Cruise 118 and firstly spoke to Jenny than to Julia Peddle who were amazing and rearranged alternative flights the next day enabling us to catch the cruise on the 29th .
We can’t praise enough both Jenny and Julia for there absolutely brilliant service ,even through ,who must have been under extreme pressure on the Day .So A Big Thank You to you , And YES the Cruise was absolutely fantastic…and of course we will be Booking again soon .
Lorraine
28 de fevereiro de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave such an incredible 5‑star review.
We are truly delighted to hear that you have continued to choose Cruise118 over the years and that you have consistently received the highest level of service from our team. Your loyalty means a great deal to us.
I am very sorry to hear about the disruption you experienced with your Qatar Airways flight, especially under such stressful and unclear circumstances. Situations like this can be incredibly challenging, and I am pleased to know that despite the difficulties, Jenny and Julia were able to step in quickly, support you, and arrange alternative flights so you could still join your cruise on time. They will be thrilled to receive your kind words, especially knowing how pressured that day must have been.
It is wonderful to hear that your cruise turned out to be absolutely fantastic after such a turbulent start. Your recognition of our team’s commitment to duty of care is genuinely appreciated.
Thank you once again for your generous feedback and for choosing to sail with Cruise118!
Kind Regards
Customer Relations
Katie was brilliant
Katie was brilliant, she was very helpful, nothing was too much trouble. She sorted everything to do with the cruise
19 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave us a wonderful 5‑star review.
We are delighted to hear that Katie provided such brilliant support throughout your booking.
It is great to know she was so helpful and that nothing was too much trouble. Ensuring everything is taken care of for your cruise is exactly the level of service we aim to deliver, and Katie will be thrilled to receive your feedback.
Thank you again and thank you for choosing to sail with Cruise 118!
Kind Regards
Customer Relations.
Excellent service
Barry listened to what we wanted and guided us through it explaining cabin positions etc.
All booked and sorted within minimal effort on our part. Excellent service
19 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave us a fantastic 5‑star review.
We are delighted to hear that Barry provided such excellent support in helping you choose the right cruise, including explaining the cabin options clearly and guiding you through the process. It is great to know that everything was booked smoothly and with minimal effort on your part, that is exactly the experience we aim to deliver.
We truly appreciate your feedback and are thrilled that you were happy with the service.
Thank you once again.
Kind regards,
Customer Relations
Good service and prompt answers
14 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that you received good service and prompt answers.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Rachel was excellent and very patient…
Rachel was excellent and very patient as we were back and too between her and friends for a few days before we actually booked. She made the whole experience seamless.
19 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for leaving us a fantastic 5‑star review.
We are so pleased to hear that Rachel provided excellent support throughout your booking process. It is wonderful to know that her patience and professionalism helped make the experience seamless for you and your friends. She will be delighted to receive your feedback.
Thank you once again and thank you for choosing to sail with Cruise 118.
Kind Regards
Customer Relations.
Outstanding Customer Service
As someone new to cruising & somewhat nervous about the whole experience, I can't praise Cruise118.com enough. Everything about the service has been excellent. I started off in Sept 2025 with a live chat with Stephanie Mather, who was brilliant at answering my numerous questions calmly & ensuring I understood everything. I later spoke to Stephanie to go ahead & book the cruise after she answered even more questions. Stephanie never made me feel she was pushing a sale. I had a query later on & this was dealt with promptly & efficiently on live chat. After receiving a rather confusing response from Tui/Marella to a query regarding accessible services available on board our ship, I contacted Cruise118.com & got the excellent Laura Mullaney in Customer Services, who took ownership of my query & over several days, contacted several departments at Tui until she ensured I got a satisfactory response. Laura understands the concept of Customer Service & is a great asset to the company. My wife & I are now 4 weeks from our cruise and can't wait. Well done Stephanie, Laura & Cruise118.com...Oh & the icing on the cake Stephanie gave us a great discount on the advertised price of the cruise.
19 de setembro de 2025
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave such a wonderful 5‑star review.
We are delighted to hear that, as a first‑time cruiser, you felt fully supported throughout your journey with us. Stephanie will be thrilled to know that her calm and attentive approach helped you feel confident when making your booking, and Laura will be equally pleased to hear how much you appreciated her dedication in resolving your accessibility query. They are both fantastic ambassadors for Cruise118.com, and your recognition means a great deal.
It is great to hear that everything has been handled promptly and efficiently, and even better that you were able to secure a great discount too. We hope the next few weeks fly by and that you and your wife have an amazing time on your upcoming cruise.
Thank you once again for your kind words.
Kind Regards
Customer Relations
Great help and support
Very good comms and additional information given to help with our booking. Friendly agent. Lexi is great.
21 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear John
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lexi recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Laura Mullaney at Six Star Cruises
Just spoken to Laura Mullaney at Six Star Cruises, Laura was so helpful and talked me through the process to book Speciality dining reservations. As ever, the Customer Service received was first class.
21 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent service and nothing was too…
Excellent service and nothing was too much trouble!
17 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Gillian
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Most helpful
I spoke to David Langworthy 19 3 26 customer service regarding my cruise at the end of March about certain information that I needed he was very patient and helpful
And all my questions were answered fully
Thank you David most kindly.
19 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Lorna
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by David recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
very professional service by Georgina
very professional service by Georgina, supporting throughout our transaction and ensuring all areas covered great level of service
13 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Georgina recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Jason was extremely knowledgeable and…
Jason was extremely knowledgeable and helpful. Thank you
19 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Lindy
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jason recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Ultimate South America.
This trip was aptly described as the Ultimate South America. It included all the must-see destinations plus a whole host more, especially in Chile, which were a revelation. Everything worked as scheduled and the organisation was impressive. It's an over-used phrase, but this really was a trip of a lifetime.
The only thing I would suggest is that, since this is hardly a holiday, more a boot camp with so many activities happening almost every day, you don't need to get us all up so early and leave so much time for trips to the airports. We often had almost 4 hours to wait at an airport, after being got up at 5:00 or 6:00am. Honestly, it's exhausting...
8 de março de 2026
Opinião espontânea
Resposta da Cruise118
Hello Jeremy,
Thank you so much for taking the time to leave us a 5 star review and for sharing such thoughtful feedback about your Ultimate South America trip. We’re absolutely delighted to hear that the itinerary, organisation, and range of destinations, especially those memorable stops in Chile which made this a true “trip of a lifetime” for you.
Your comments about the early starts and long airport waits are incredibly valuable and will be passed over to the cruise line as feedback.
We’re thrilled that the adventure left such an impression, and we truly appreciate you choosing Cruise118 to book your holiday. If you ever need help planning your next journey, or simply want to explore ideas we would be happy to assist.
Many thanks
Customer Relations
Book cruise 118
I look no further than Cruise 118 to book and have used this company for years. Big thanks to Lexi Longstaff who is just amazing in what she does for us in getting a cruise booked.
16 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Mr Fellowes
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lexi recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Grant was excellent
Grant was excellent, rang back when he said he would, (very important point) took time to understand exactly what we wanted and was polite and helpful throughout
19 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Glynis
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Grant recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for your 5‑star review.
We are thrilled to hear that you found your experience faultless from start to finish.
Your feedback means a great deal to us, and we are delighted we could make everything smooth and stress‑free for you.
Thank you once again.
Kind Regards
Customer Relations
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