Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Ver mais
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Leia as opiniões dos outros
I have always had an excellent experience with cruise 118. I have been with the cruise agents for over a decade and I have no intention of changing. Jenna Bates on this occasion went over and above t... Ver mais
I booked a holiday package with this company and booked the cruise over a year in advance. It is only now that flights and hotel accommodation have become available and Julia has been an amazing help... Ver mais
A empresa respondeu
The time between each conversation is long which is annoying, and I am not sure this is the quickest option However all was sorted out
Informações sobre a empresa
Escrito pela empresa
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Informações de contacto
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Reino Unido
- feedback@cruises.com
- cruise118.com
4,7
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
All ok done online
4 de abril de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for your review!
We are pleased to hear that everything went smoothly with your online booking. We aim to make the process as straightforward and hassle‑free as possible, so your feedback is appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Why have you not published my poor…
Why have you not published my poor review. And critisizm of your agent.
6 de abril de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for taking the time to leave your feedback.
We would like to clarify that we do not have the ability to choose which reviews are published on Trustpilot. All reviews are moderated independently by Trustpilot in line with their published guidelines, and any delay or non‑publication is handled directly by them rather than by ourselves.
We are very sorry to hear that you were unhappy with your experience and with the service provided. If you would be willing to contact us directly at customer.relations@worldtravelholdings.co.uk, we would welcome the opportunity to review your concerns in detail.
Your feedback is important to us, and we are always keen to understand where things may not have met expectations so that we can improve.
Kind regards,
Customer Relations
Resposta da Cruise118
Dear Valued Guest,
Thank you very much for your 5‑star review.
We are delighted to hear that you found the service extremely helpful, and we really appreciate your recommendation.
Thank you once again and thank you for choosing to sail with Cruise118!
Kind Regards
Customer Relations.
Prompt and helpful
Prompt and helpful. I have used 118 several times and always had a good service from helpful and knowledgeable staff
Thank you
4 de abril de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Superb customer service from Emma just…
Superb customer service from Emma just now. I quickly have my query answered using the live chat service. Thank you Emma.
3 de abril de 2026
Opinião espontânea
Resposta da Cruise118
Dear Lyn
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Cruise 118 advisor extremely helpful
The advisor was extremely helpful. Virgin had changed my flight to an indirect one and 2 advisors helped change the flights for me.
2 de abril de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your review,
We are really pleased to hear that our advisors were able to step in and help after Virgin amended your flight to an indirect one. It’s great to know the team were extremely helpful and worked together to get your flights rearranged smoothly.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Six Star cruise is always very helpful…
Six Star cruise is always very helpful and efficient which make us always booking our cruise holiday with the company. Our conciege Dan and today Julia has helped us with all the air flights sorted out without any trouble.Thank you.
2 de abril de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for your wonderful review!
We are delighted to hear that you continue to book your cruise holidays with us and that you consistently find our service helpful and efficient. It’s especially lovely to hear your kind words about Dan and Julia, they will be thrilled to know they were able to get everything sorted for you so smoothly, particularly with your flights.
We truly appreciate your loyalty and look forward to helping you plan many more amazing cruise holidays in the future.
Thank you once again!
Kind Regards
Customer Relations.
David was very polite and helpful and…
David was very polite and helpful and was able to answer my questions.
1 de abril de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for your 5‑star review!
We are delighted to hear that David was polite, helpful, and able to answer all of your questions. Providing clear and friendly support is something we really pride ourselves on, and your feedback is very much appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Calm & Compassionate
David Langworthy was incredibly helpful when, due to difficult family news, we had to cancel our trip. He was calm and reassuring and helped us to navigate the process showing us empathy and compassion throughout. Thank you.
31 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for taking the time to share your feedback and for awarding us a 5‑star review.
We are truly sorry to hear that you had to cancel your trip due to difficult family circumstances, but we are very pleased to know that David was able to support you with empathy, calmness, and reassurance during such a challenging time.
Providing compassionate and understanding service when it matters most is incredibly important to us, and your kind words will mean a great deal to David.
Thank you once again.
Kind Regards
Customer Relations
We have just booked our very first…
We have just booked our very first cruise with Cruise 118 and it was so smooth and easy that we couldn't fail to highly recommend them to everyone. The concierge( Jason Harris) was just so pleasant and knowledgeable. Nothing was too much trouble and he talked us through everything. His advice was invaluable. We now are looking forward to a wonderful experience!
1 de abril de 2026
Opinião espontânea
Resposta da Cruise118
Dear Barbara
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I have to say tried booking to be near…
I have to say tried booking to be near friends hard work to get our request completed
Prices could have been better no obc offered
Plus wanted to obtain eating together got no assistance
23 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for taking the time to share your feedback,
We are very sorry to hear that your recent experience fell short of expectations. We always aim to make the booking process smooth, especially when it comes to being near friends and arranging dining preferences.
Availability, pricing, onboard credit and dining allocations are all controlled by the cruise line, although we understand how disappointing it is when things aren't straightforward.
Sorry once again for any disappointment caused if we can be of any further assistance please do not hesitate to let us know.
Kind Regards
Customer Relations.
In queue but kept updated
In queue but kept updated, when answered very polite, understandable gentleman answered. David the customer service rep, sorted our problem, ensured the correct information went to the correct address and apologised for the error. 10/10
31 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you very much for your fantastic 5‑star review.
We are really pleased to hear that you felt well updated while waiting in the queue and that your call was handled politely and clearly once connected.
It is wonderful to hear that David was able to get everything sorted for you, ensure the correct information was sent to the right place, and apologise for the earlier error. We will be sure to pass your kind words on to him, they will be greatly appreciated.
Thank you again for your feedback and for choosing to sail with Cruise118!
Kind Regards
Customer Relations.
So far been on the phone 30 mins
So far been on the phone 30 mins, customer service huffed and puffed! Now putting me through someone else! Is this the treatment?? To give you my money? Diabolical service!! Ringing off not waiting any longer! Your loss!
31 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your review,
We are really sorry for the frustration this morning. We were experiencing a technical issue that affected call quality and caused some calls to drop. This isn’t the service we want for our guests, and your feedback will be followed up with the team. If you’re happy to, please email customer.relations@worldtravelholdings.co.uk so we can help you.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Canival booking queries
Mollie Briney was very customer focused and followed up on queries.
27 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mollie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Rachel was excellent
Rachel was excellent. Very friendly and helpful. She tailored a cruise that suited us and we are so excited. Nothing was too much trouble, I’d highly recommend her.
22 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that Rachel provided such friendly, helpful service and was able to tailor the perfect cruise for you. It is fantastic to know that nothing was too much trouble and that you felt so well looked after throughout the process.
We truly appreciate your recommendation, we will be sure to pass your kind words on to Rachel and they will be very much appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Technical problem solved
We were held in line but were updated on our number all the time. Molly answered our call and we were given courteous service to find the solution to our problem. We were able to make a payment over the phone and later we received an email advising us the technical issue has been fixed.
27 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for your wonderful 5‑star
review!
We are really pleased to hear that you were kept updated while waiting in the queue and that Molly was able to assist you so courteously. It is great to know she helped you find a solution quickly, process your payment over the phone, and that you later received confirmation once the technical issue had been resolved.
We truly appreciate you taking the time to share your experience, and we are delighted that everything was sorted smoothly for you.
Thank you once again.
Kind Regards
Customer Relations.
Great customer service
Great customer service. Nicole was so helpful and friendly with it too. Would highly recommend.
26 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for your fantastic 5‑star review!
We are delighted to hear that you received great customer service from Nicole. She is naturally friendly, helpful, and always aims to make the booking process as smooth as possible, she will be thrilled to know her support made such a positive impression.
We truly appreciate your recommendation and are grateful you chose Cruise118. If you need anything else as your plans progress, we are always here to help.
Kind Regards,
Customer Relations.
Amazing company to deal with
Amazing company to deal with. We booked an Australian/New Zealand cruise package and due no fly in the Middle East our return flight had been cancelled. Cruise118 (Julia Peddler) did not hesitate to arrange an alternative. So, so grateful. Well done Julia and Thank you at placing us at ease.
24 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that your Australian and New Zealand cruise package went smoothly despite the unexpected flight cancellation. Situations like the recent no‑fly restrictions in the Middle East can be stressful, so we are really pleased that Julia was able to step in quickly and arrange an alternative return flight for you.
Julia will be thrilled to know her support made such a difference and helped put your mind at ease, she certainly is a valued member of our team, and your kind words mean a great deal.
We truly appreciate you taking the time to share your experience, and we hope to assist you again with future travel plans.
Kind Regards
Customer Relations.
Everything went very well with booking
Everything went very well with booking, consultant vey good.
25 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that everything went very smoothly with your booking and that you found your consultant to be very good. Thank you for confirming you meant to give a higher star rating.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
extremely nice and helpful
Sian was extremely nice and helpful, giving time, great advice whilst being friendly. Great price also
21 de março de 2026
Opinião espontânea
Resposta da Cruise118
Dear Maree
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sian recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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