Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Ver mais
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Leia as opiniões dos outros
I booked a holiday package with this company and booked the cruise over a year in advance. It is only now that flights and hotel accommodation have become available and Julia has been an amazing help... Ver mais
A empresa respondeu
Is the 3rd time we have used Cruise118 and on this occasion we had to contact their customer service desk from Canada, 8 hours behind the UK, to sort out postponing out flight home due to illness. I... Ver mais
A empresa respondeu
We wanted to make some post-booking/pre-sailing changes to our recently booked Jan 2028 cruise and opted to use the web chat option on the website. This was really easy to use and the service received... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Informações de contacto
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Reino Unido
- feedback@cruises.com
- cruise118.com
4,7
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Helpline chat very helpful!
Emma on the helpline resolved my issue quickly and to my satisfaction. Knowledgeable and polite.
23 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Mark
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently via our chat facility.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Customer service via Chat was good
Sadly didn’t get the call back I requested, so went on Chat which was very good and did everything I asked.
23 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
Whilst we are sorry to hear that you did not receive the call-back you requested, We are delighted that our Live Chat team was able to assist you promptly and take care of everything you needed.
Your feedback is greatly appreciated, and we will certainly review the call-back request to help ensure we provide the level of service our customers expect across all contact channels.
Thank you for choosing Six Star Cruises, and we hope to assist you again with your future travel plans.
Kind Regards
Customer Relations.
Query on MSC cabin arrangement
Amanda was very heloful in answering my original question . She then took the time to continue with other queries I had when she asked ' is there anything else I can help you with? . This was very sincere and led me to ask further questions which I felt comfortable in being able to ask her. She really had the personal touch and was very friendly.
22 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Margaret
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amanda recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
All arrangements went really smooth
All arrangements went really smooth. Loved our holiday. Will book again in future.
3 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for your fantastic 5-star review.
We are delighted to hear that everything went smoothly and that you loved your holiday.
Knowing that you had a great experience and enjoyed a hassle-free booking journey is exactly what we strive for.
We truly appreciate your kind feedback and are thrilled to hear that you will be booking with us again in the future.
We look forward to helping you plan your next unforgettable cruise.
Kind regards,
Customer Relations.
Worst customer service I have ever had
Worst customer service I have ever had. Long wait times. Unable to find a manager. Unable to take bookings online
21 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations and apologise for the frustration caused.
We appreciate you bringing these concerns to our attention.
Should you wish to discuss the matter further, please contact our Customer Relations team at
customer.relations@worldtravelholdings.co.uk
Sorry once again.
Kind Regards
Customer Relations
Cruise 118 have always provided a…
Cruise 118 have always provided a fabulous service! Been using them for over 10 years!
20 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Jemma
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Always book through 118
Always book through 118, never had a problem with bookings…we have booked for 5 years with them at least two cruises a year.
20 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Resposta da Cruise118
Dear Keith
Thank you for taking the time to leave your review.
Glad you received a prompt service from us recently.
If you do need anything else please do contact customer service or our chat facility.
Kind regards
Customer Relations
Tracey responded to our enquiry…
Tracey responded to our enquiry promptly and kept us informed, very pleased with how this was dealt with and will use again without hesitation
9 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for taking the time to leave your review.
We are delighted to hear that Tracey was able to respond to your enquiry promptly and keep you informed throughout the process.
Providing clear communication and regular updates is something we pride ourselves on, so it is wonderful to know that you were pleased with how your enquiry was handled.
Your kind comments are greatly appreciated and will be shared with Tracey, who will be delighted to receive your feedback.
Thank you for choosing to sail with us. We look forward to assisting you again in the future and are pleased to hear that you would use our services again without hesitation.
Kind regards,
Customer Relations
We have for the past few years booked…
We have for the past few years booked with Cruise 118 and delt with Jennifer Stevenson every time by request.
Jen is incredibly knowledgeable and always most helpful in booking our cruise and a joy to deal with. She always finds us the best deal and we would not book with any else but her and 118.
16 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you continue to choose Cruise118 for your cruise bookings and that Jennifer consistently provides the high level of service that keeps you coming back.
Your comments regarding her knowledge, helpfulness and dedication to finding the best available deal are greatly appreciated.
It is especially rewarding to know that Jennifer has built such a strong relationship with you over the years and that her expertise and personal service give you the confidence to return to both her and Cruise118 time and time again.
Your kind words will be shared with Jennifer, who I am sure will be thrilled to receive your recognition.
Thank you for your continued loyalty and support. We look forward to helping you plan many more unforgettable cruises in the future.
Kind regards,
Customer Relations
Emma was fantastic throughout
Emma was fantastic throughout, keep me updated as soon as she had info. A credit to your team
12 de junho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for your lovely 5-star review.
We are delighted to hear that Emma provided fantastic service throughout your booking journey and kept you updated as soon as new information became available. We know how important clear and timely communication is, so it is wonderful to know that Emma's dedication made such a positive impression.
We will be sure to pass on your kind words to Emma, who will be thrilled to hear that she was such a credit to the team.
Thank you for choosing Cruise118. We look forward to helping you plan many more wonderful cruise holidays in the future.
Kind regards,
Customer Relations
super helpful
super helpful, got the answers I needed all very quickly and easily
15 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Mrs Tunnicliffe
Thank you for your review, we really do appreciate it.
We are pleased to read that your queries were answered quickly and easily.
Your review will be shared with the team.
Thank you again.
Kind regards
Customer Relations
Resposta da Cruise118
Dear Valued Guest,
Thank you for your 5-star review and for your kind comments about our team.
We are delighted to hear that you received a quick response and helpful service from our staff. Providing prompt and attentive customer care is something we pride ourselves on, so it is wonderful to know we met your expectations.
We really appreciate you taking the time to share your feedback and look forward to helping you again with your future cruise plans.
Kind regards,
Customer Relations.
Fantastic Follow-up Service
Having booked a once in a lifetime cruise with Cruise118 in 2025, due to sail in October 2026, I was dismayed and upset to find that the cruise company had substantially reduced the price of the sailing, which really tainted what would have been our dream experience.
Feeling very hard done by, I contacted Cruise118 and spoke to Rachel about the situation. What an incredible customer service agent.
She listened to my complaint and whilst managing my expectations she promised to contact the cruise company in an effort to satisfactorily resolve the issue.
I'm glad to say that she did better than I could ever have hoped. She managed to negotiate a full refund of the price difference, something which I'd hoped for but didn't think possible.
I cannot thank Rachel enough. She's a real credit to the Cruise118 team and as a result I will definitely be using their services again.
Rachel, if you read this, a very big 'Thank you'.
13 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that Rachel was able to assist you and help achieve such a positive outcome regarding your booking. We completely understand how disappointing it can be to see a significant price change after making what is a very special booking, and we are pleased that Rachel was able to listen to your concerns, manage expectations honestly, and successfully liaise with the cruise line on your behalf.
Your kind words will mean a great deal to Rachel, and we will be sure to share your feedback with her. She is a valued member of our team, and it is always rewarding to hear when her dedication and commitment to customer service have made such a difference.
Thank you once again for your lovely comments and for choosing Cruise118. We are honoured to have been part of planning your once in a lifetime cruise, and we wish you an absolutely fantastic voyage in October 2026.
Kind Regards
Customer Relations,
Quick and efficent web chat
9 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that you found our web chat service quick and efficient. Providing timely and helpful support is always our goal, and we appreciate you taking the time to share your experience.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
I would just like to say a huge thank…
I would just like to say a huge thank you to Rebecca Firth for looking after me so well with my cruise booking. I had some difficulty changing a cruise due to health issues within my family but Rebecca was amazing and really went the extra mile to ensure that we were really happy.
Thank you once again Rebecca
2 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that Rebecca Firth was able to support you during what we understand was a difficult time. Providing exceptional service and going the extra mile for our customers is something we pride ourselves on, and it's fantastic to know that Rebecca was able to make the process of changing your cruise as smooth and stress-free as possible.
Your kind words will mean a great deal to Rebecca, and we will be sure to pass on your thanks and recognition to her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Emma was extremely polite and very…
Emma was extremely polite and very helpful
3 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Rosie
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Mollie was very professional
Mollie was very professional, polite and helpful. thank Q
2 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thankyou for your review.
Cruise118 are delighted to receive reviews of this nature, we are pleased to know that Mollie was professional, polite and helpful.
This will be shared with Mollie and her manager.
Thank you again we really do appreciate you taking the time to leave your review.
Kind regards
Customer Relations
We have booked our 6th trip with C118
We have booked our 6th trip with C118, they have never let us down!
This time around has been an especially good experience as our C188 advisor Julia Pedder is brilliant, she is polite, professional and just nice to chat to. And somehow she has managed to deal with us oldies and keep us on the straight and narrow.
JAPAN HERE WE COME!
Thank you Julia
29 de junho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Julia recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Great service as ever.
29 de junho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your review,
We are very happy hear that you've once again received great service from our team.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
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