I booked a holiday package with this company and booked the cruise over a year in advance. It is only now that flights and hotel accommodation have become available and Julia has been an amazing help... Ver mais
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Leia as opiniões dos outros
Is the 3rd time we have used Cruise118 and on this occasion we had to contact their customer service desk from Canada, 8 hours behind the UK, to sort out postponing out flight home due to illness. I... Ver mais
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We wanted to make some post-booking/pre-sailing changes to our recently booked Jan 2028 cruise and opted to use the web chat option on the website. This was really easy to use and the service received... Ver mais
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Rebecca replied to our queries promptly and with detailed info, even spending time trying to amend our booked trip with the cruise company. Thanks for your help Rebecca, we are looking forward to our... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Informações de contacto
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Reino Unido
- feedback@cruises.com
- cruise118.com
4,7
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service from Mila at Cruise 118
Brilliant service from Mila.
Thank you Cruise 118 for the quick and easy service.
15 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Jacquelinie
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mila recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
My query was responded to quickly
My query was responded to quickly
14 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Booking a cruise with Cruise 118
I booked the cruise after advice snd help from Jacob Harris who provided excellent advice. We explored several options before booking the cruise. Not pushy,always supportive and helpful. Thankyou
13 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Barbara
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jacob recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Just booked with JACOB
Just booked with JACOB, highly efficient and very reliable. Listened to my requirements and tailored everything to fit perfectly. Thank you
13 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Gillian
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jacob recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relation
Absolutely to be Recommended
We have always used this company to arrange our cruising and have never been disappointed. Erin Madine, our cruise concierge has given, as she always does, flawless and caring service. Can't recommend them highly enough!
12 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Howard
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
There was a mistake with the dates…
There was a mistake with the dates which meant we had nowhere to stay for one day in Rome. One phone call to Molly whilst waiting for the train, by the time we arrived at the hotel everything was sorted. Cannot thank them enough for their help.
11 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Molly recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Great experience and would give 5 stars…
Great experience and would give 5 stars but query is still ongoing so need to find the outcome
10 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a review and for awarding us 4 stars.
We are delighted to hear you had a great experience with our team. We also appreciate your comments regarding your ongoing query, and we understand why you would like to see the final outcome before rating us any higher.
We value your patience and look forward to resolving this matter for you.
Kind regards,
Customer Relations
Scarlett Allen superb concierge
Scarlett Allen superb concierge; polite and helpful; it is good to interact with a human being (with a lovely voice) who works with understanding and empathy.
9 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful 5-star review.
We are delighted to hear that Scarlett Allen provided such a positive experience and that her helpful, polite and empathetic approach made a difference. We understand how important personal service is, so it is fantastic to know that speaking with someone who listened, understood your needs and took the time to help was so appreciated.
Your kind comments will mean a great deal to Scarlett, and we will be sure to pass them on to her.
Thank you for choosing Cruise118. We truly appreciate your feedback and look forward to assisting you with your future cruise plans.
Kind regards,
Customer Relation
Fast customer service
Cunard wouldn't accept an email directly from me and insisted it must be sent via Cruise 118 to them. It took a week for them to respond and tell me this. Emma Spencer at Cruise 118 kindly offered to forward the email for me straight away within 5 mins of chatting about the issue.
6 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Emma was able to assist you quickly and ensure your email was forwarded to Cunard without further delay. We understand how frustrating it can be when communication channels are unclear, so we are pleased that Emma could help resolve the issue promptly.
Your kind comments will be shared with Emma, who will be thrilled to know that her support made a positive difference to your experience.
Thank you for choosing Cruise118, and we hope you have a wonderful cruise.
Kind Regards
Customer Relations.
answered questions and put my concerns…
answered questions and put my concerns at ease.
5 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that your questions were answered and that we were able to put your concerns at ease. Providing clear information and reassurance is extremely important to us, and it is wonderful to know that your experience reflected this.
Thank you once again for your kind feedback. We truly appreciate your support and look forward to assisting you with your future travel plans.
Kind regards,
Customer Relations.
Listened well to my query and certainly…
Listened well to my query and certainly tried hard to resolve our problem was very kind and courteous and most efficient
4 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Wendy
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Julia was exceptionally helpful in…
Julia was exceptionally helpful in sorting our flights , which through no fault of cruise118 had been changed by the airlines, I highly recommend , thank you Julia,
4 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Julia was able to assist you with the airline flight changes and help make the process as smooth as possible. While such changes can sometimes be unexpected and outside of our control, we are pleased that Julia's support and dedication made a positive difference to your experience.
We greatly appreciate your recommendation and your kind comments, which will be shared with Julia.
Thank you for choosing Cruise118, and we wish you a wonderful holiday!
Kind regards,
Customer Relations
Jamie has been terrific and very…
Jamie has been terrific and very helpful!
3 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Arthur
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jamie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Understaffed for Customer Service
Called today to pay my balance - website said my logon was invalid even though I reset my password twice and it it said successful and then said the logon attempt was invalid - doh! Spent 10 minutes in the call queue (11th position but never moved forward). Used callback facility but never called back by Cruise 118. Price saving isn't everything when the Customer service is so poor. We take about 4 cruises a year but I won't bother using this company again.
Update 4 August 2026. Cruise 118's version of a resolution was for their IT team to completely delete my account and telling me that I would have to re-register. A sledgehammer to crack a nut? For Cruise 118 to openly criticise its customers just shows that they don't care if they retain business or not. I have a cruise booked through them for 2028. I am now considering taking the loss of deposit and cancelling just to get away from this company. They have the time to look at their statistics but not to take customer calls............. or call them back. You will see from other reviews that they do NOT call customers back as promised.
3 de agosto de 2026
Opinião espontânea
Resposta da Cruise118
Dear Mr Sanders,
Thank you for taking the time to share your feedback, and we're sorry to hear about your frustration.
Having reviewed your contact with us, we can see that you called at 11:10am and spent approximately 1 minute 21 seconds in our pre-queue, followed by around 5 minutes 8 seconds in the call queue. While we appreciate that any wait can be frustrating when you're trying to make a payment, we would like to reassure you that your wait time was significantly shorter than the 10 minutes mentioned in your review.
The day you contacted us was an exceptionally busy Monday, resulting in higher than normal demand across our contact channels. To support our customers, we were able to bring in additional resources to assist with enquiries as quickly as possible, and we apologise if you experienced any delay during this peak August period.
We can also see that at 11:14am you contacted us via our live chat service regarding the login issue. Our team promptly investigated the matter, and after further review we were able to resolve the issue and confirm this to you by email.
We completely understand how frustrating it can be to encounter login difficulties, particularly after successfully resetting your password. We appreciate you bringing this to our attention, as feedback such as yours helps us identify opportunities to improve both our systems and the service we provide.
We value your custom and are sorry that this experience left you feeling disappointed. However, we hope the fact that your query was picked up via live chat, investigated, and subsequently resolved demonstrates our commitment to supporting our customers through a variety of channels, even during particularly busy periods.
Kind regards,
Customer Relations
Fictional prices advertised
So we rang Cruise 118 today - it took over 20 mins before phone was answered. The price quote on the website was £587pp cheaper for exactly the same cabin quoted for by the agent. Their website is a joke and cannot be relied upon. Don't think you'll get a cabin of the same grade as the price they advertise. These are fictional prices to get you hooked and then part with more money for fear of disappointment. Dishonest practice.
30 de julho de 2026
Opinião espontânea
Go to Cruise Consultant
Our contact for Cruise118 is Scarlett Allen who has arranged three cruises for my wife and I this year.
I can recommend Scarlett for her professionalism, knowledge and patience when we have booked these cruises, and the value for money Scarlett has obtained for us.
Scarlett is "our go to cruise consultant!"
29 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guests
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Donna recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Debbie was very helpful on live chat
Debbie was very helpful on live chat. No waiting and solved my request straight away
29 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that Debbie was able to assist you promptly and resolve your request straight away. I'll be sure to pass on your kind comments to her, as I know they will be greatly appreciated.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
My concern was taken seriuosly and l…
My concern was taken seriuosly and l was reassured that, it will be investigated. Within couple of days, it was resolved. Thanks Tracey
24 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Tracey recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
very fast and convenient to answer my…
very fast and convenient to answer my questions Emma was very helpful
24 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear David
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Helpline chat very helpful!
Emma on the helpline resolved my issue quickly and to my satisfaction. Knowledgeable and polite.
23 de julho de 2026
Opinião espontânea
Resposta da Cruise118
Dear Mark
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently via our chat facility.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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