eero Opiniões 

Next to impossible to cancel the subscription. Attempted to cancel subscription more then 6 six weeks ago.... more then a week before it renewed and they will not stop the subscription or billing as requested. Called and customer service never assisted with cancellation at all.

Worked great when first connected, but once power or internet drops out a nightmare to reconnect. Very unreliable.

I have been an eero customer for years. My eero system began having issues but is several years old and seeing as it is an electronic device I assumed it needed replaced. I called into Eero customer service and could barely understand the rep on the phone. He said he checked my system and that it is perfectly fine. As a consumer it is so much wonderful to be told in broken english that I just dont know what I am doing.... I will be looking into a new, non EERO system. True to form, everything that Amazon gets their hands on goes downhill quickly.

Watch out!!! I purchased several of these devices and initially they worked OK. Then the software updates rendered them useless, the WIFI signal strength declined and the network needed to be continually restarted. The big SCAM was that eero customer service advised me to upgrade to eero pro as they were unable to work out what was wrong. I told them everything worked perfectly until the recent updates… I’d avoid eero, plenty of other mesh devices on the market that won’t stop working after an update… feels like a big SCAM from the company whose owner wants to be the most customer centric company in the world. (Amazon)

The worst router setup experience I have ever seen in my life. I have just switched to TalkTalk. Broadband is on the modem, I can connect to Internet with my laptop directly from modem ethernet. But impossible to setup their Amazon eero pro6 router. You must have a Android or Apple application to setup a router moreover app is connecting to the router with bluetooth, year 2023 and choosing BT to setup a device get me 20 years back!!! Application is not working I both tried, Android and Apple store apps... What is funny is I am a computer technician not a dull boy. And this is a router!!! Internet,, LAN, Wi-Fi??? Does Amazon understand it needs to support at least LAN cable connection or wi-fi direct for professional setup (considering your crap BT application does not work). I wish I had read the reviews and known they use eero. Amazon, what are you doing with all the money you get from your customers? Do you really do a proper R&D and user experience research? Putting only bluetooth and app setup to a LAN tech is the second worst tech design decision from a big company (1st is removing start menu from Windows by Microsoft)

Talktalk should change their name to TrashTrash! Because they are. Awful customer service nobody can speak English. Clueless technical support. I don't even think they're trained. Probably reading from a script. Switching to another provider asap. Eero pro 64 super fast wifi. What a joke!! Rubbish provider with some random people of untrained clowns.. stay clear people these are a joke !

Moved from TalkTalk as a 70 provider (with a router) to Ogi (who use Eero for a mesh) as a claimed 300 provider (150 guarantee). In the entry room with the base Eero get good speed (about 300) but just one room away (single brick wall) it drops to 30 and the second Eero can't see the base Eero from upstairs. To get a proper mesh with good speeds all over I think would need an Eero in every room which would be cumbersome and expensive. Best avoid Eero I would say and best avoid any provider (like Ogi for example) who rely on Eero for wifi distribution within the house. At the moment am in discussion with Ogi and will update if things improve !

Had an Eero provided by Internet company. Super fast if you sat 10ft away. Waste of space when trying to use broadband on my garden. I called them, they said "yeah it's only strong enough to transmit inside your house" "if you want more you need to add mesh which is payable" So, I took it out, bought a TPLink router, installed it with the app. Hey ho I have a signal at the end of my street.

Never had any problems with the old Router and Modem set up with talktalk however now they use eero. We have the eero 6 Pro and have nothing but problems with the wireless connection upstairs. Never used to be a problem with the old setup. Absolute garbage and would have avoided like the plague had I of known

Is it possible to give 0 stars? The absolute WORST experience ever dealing with a product and customer Service. Our internet provider went through great lengths to confirm internet connection and replaced our modem out of courtesy. We have called eero support for weeks on end to get the router fixed and they have made us jump through circles to just to try several tests (which by the way confirmed it’s the product- router issue). We are under warranty and have fought tooth and nail to exercise getting the product replaced. They are not having it, customer service is pretty much useless and I’m not sure their IT team is even real. Awful awful awful, run don’t way away from this product.

So paid good money for product , when my internet provider stated problem was with router I called customer help !
People in India with limited English skills are NOT the ones to help !
They are useless !

Had I known I would be dealing with non English speaking personnel I would never ever bought this product !

Bob launius 8052184272

Had my eero since May, salesmen sales it to you like it’s best thing since sliced bread, my opinion rubbish, house phone now doesn’t work, complaints department has sent me numerous texts and times they are going to ring me but yet not had a call unless there trying to ring me on the house phone which quite clearly doesn’t work , tech department absolutely clueless, very poor service from talk talk, if I’d known I’d have had this many problems I’d have gone to another company

After 4 years it just stopped working. Eero support is one of most useless services that i encountered in my life. Avoid this company and you will save yourself a lot of headaches.

Very expensive. Lacks basic features. Has had issues with iOS for the past couple of years regarding dropping connections. Check out the Support Forums yourself to see the frustrations in the advanced user base.

It's a shame because the hardware is ok. It's the software and the lack of competent support / Product Managers that have it so poorly rated. You'd think with the financial backing of such a big company they'd bring some engineers across from AWS.

Had one fitted by talk talk last week it is going next weekend get my old hub back the eero is useless must cost a lot to fit as 3 bt men came on two different days still no good phone 3 times took 3 hours will see then go with someone else

I mean it’s a regular router

It could be very slow sometimes where I can’t even load a webpage but I sometimes get great speeds up to 1.2Gbps so it sometimes gets annoying when I lose connection. It’s Okay after all

Don’t even consider buying. Drops out constantly, seems to only let two devices be connected at a time when it says all others are also connected. Then said connected devices have an awful connection. For a man with a quarter of a trillion dollars, you’d think his company could make a device that works!

The worst product and service ever. Internet experienced drop outs only on this router, works fine without. Spent far too many hours dealing with incompetent tech support. Cannot reach tier two tech support, they only work USA hours, every call back during USA hours was spent turning on and off device like a imbecile. Joke of a product.

Had to call customer services who helped and we're very good. But these eero 6+ are a monumental nightmare to find with the app (couldn't find one at all and never did) . I gave up in the end and contacted my provider for my old ones back. Disappointed in a understatement.

I bought a few extenders to increase the range. The issue is one or more devices keeps going offline. Availability and reliability are just not there with eero. These days, when a majority of the workforce works from home, Internet access becomes like a utility - it's always there. However, eero fails spectacularly on this front. I had one device go offline constantly and no matter how many tries with tech support (well kept secret by the way because one has to search for GetHuman), I just couldn't get it added back. Getting L2 support on the line takes over an hour. RMAs should be done asap once it's determined that the h/w is no good. Horrendous and overrated junk for a product is the summary!