eero Opiniões 

Contacted them with a 'device paused' issue that I kept having. The issue was eero's, as somehow they were connecting to my router. Had never even heard of them before this, never bought a product, made an account, etc. Support was useless, barely reading my messages and didn't seem to comprehend what I was saying. Gave a total cop-out answer with "Welp it seems like I can't help, contact someone else". An actual joke of a company.

I decided to up my internet game by joining the “fiber hood” in Frankfort Ky. I was extremely hesitant, anyone who lives in Frankfort Ky knows about the Frankfort Plant Board, but I decided to go against my better judgement.

Straight to the point, this eero buffers ALL OF THE TIME!!! For me, using a cable modem resulted in a steadier connection than this horrible fiber optic line. I am a Realtor so I spend the majority of my time online looking at homes , emailing and writing contracts. I could do none of the above, absolutely none of it. My internet connection is so bad I have to drive to the office to be able to get onto the internet.

I called the Frankfort Plant Board and they sent a technician to my home and I was told that, “I am getting what I paid for.” Honestly, I knew better, I have lived in Frankfort long enough to realize the Frankfort Plant Board has a monopoly and really does not care.

The issue is the connection, not the upload and download speed. Without a solid connection, uploading and downloading is irrelevant. DO NOT JUMP ON THIS BANDWAGON!!!!

Terrible service. Salemen promised the world and these amazing speeds. I now have buffering that I didn't have on my cheap router previously. This service cannot hold a connection. If you have a PS5 or stream movies... forget it. Now I can't complain to someone as there is an outage... only been with them 2 weeks and had 3 complaints already.

I have been an owner of the Eero for 5 years now, which has been a decent experience. A couple years ago Amazon purchased Eero which in the onset seemed like not such a great thing, but I continued on. Fast forward to 2023 and I decided to purchase a brand new upgrade of the latest and greatest Eero on Ebay.
There was no part of me that was concerned since in reality its just a wireless access point mesh system for my personal network at home.
All was fine until a couple days ago (2 months of use), I discovered my Eero units were not working.
I contacted Eero who told me that my units were "deregistered", im like huh??? What does this mean I ask, the tech tells me that the owner of the devices have the registration in their name and deactivated them...again, keep in mind this is a wireless access point at home, not a cell phone or a cable tv box, just my AP mesh system, he further explained that the owner has deregistered them and basically said they were stolen.
Ok I get that part, but the issue is, its very disturbing and frightening to think that Eero/Amazon has the ability to get through ones gateway/firewall device and mess about with hardware on ones personal wireless network in their home.
With all that the internet gets used for, and the sheer amount of personal data people have on their home networks, does anyone think its OK that Amazon or some 3rd party vendor has the ability to effect devices on your internal personal and private network, imagine what else they are poking around and looking at.
Imagine if a disgruntled employee decided to activate things on the wireless network like an oven or a garage door, and cause damage or theft to peoples homes, or steal personal banking information, or invade peoples privacy, its truly terrifying if you think about it.
In the end Eero offered me a 25% off coupon, but I am at a point where they showed their hand a little too much, and instead of helping me come up with a solution, they really just opened my eyes to the real issue.
I give a lot of money to Amazon and they make a lot of promises about the consumers privacy, but for them to break into my personal network is very unsettling and unacceptable.

Eero is absolute crap. I spent over $100 on the eero 6 and there was something definitely wrong with this router. Even standing next to the router, the speeds were almost a third of the wired speeds and it could barely reach past the room it was in. We have a 1338sq ft home (it claims to cover 1750 SQ ft, what a joke). At the front of the house speeds dropped to 4mbps down and 0.2 up!! I just bought an older TP link for 1/3 of the cost and the speeds are lightning fast through the entire 1338sq ft house. It does exactly what it claims and was much easier to set up without any need for an app to be downloaded. Even parental controls, etc are free unlike with eero that charges monthly (hahaha). I'm disappointed in eero and the fact that I was told my ISP was to blame. And now eero wants me to pay the shipping to return this junk to sell to the next unsuspecting victim. Useless paperweight and customer service is terrible. They just tell you your speeds are fine from their end and blame your internet provider. Based on other reviews, it's likely I'll have to request a Cashback claim with my bank to even get a refund after it's received... I should have bought through Amazon, would have been much easier to return! Don't waste your time like I did.

Got an eero 6 through TalkTalk. Absolutely awful useless box. It drops out constantly. All night long. Wish I’d never signed up to them. They tell me the internet is working fine. But somethings wrong and I don’t have a clue what. Driving me nuts.

On of the best mesh wi-fi 6 routers with extenders I’ve tried so far. I mean everyone talk about netgear, but it’s so overpriced. Eero 6 has a new version of eero 6E. Haven’t tried that either.

On my eero 6 and one extender with spectrum running at 300/Mbps, I get 360/Mbps download 11.1/Mbps upload wirelessly.

Wired connection is even faster obviously.

Eero also has a good app. You can also get eero plus subscription but I wouldn’t advise it. You get Malwarebytes with it, Encrypt me, block some ads oh and DDNS to some Eero server. I have tried it, didn’t like it so much.

Overrated wifi mesh router. It has a nice app but basic stuff should work very well. Like DNS resolution. Had DNS issues no matter what I tried, slow waiting on DNS and connections. Once connected its fast. Going back to my Orbi router.

Worst Wi-Fi ever constantly drops spends more time trying to connect then being connected terrible service when calling up to get this issue sorted the app says it’s connected but is clearly wrong wouldn’t recommend.

We've had Eero for ~6 months, purchased in Canada from Amazon I believe. With basic out of the box set up, it works well enough. But, setting up a secure home network with basic best practices, is not possible. Just one example, you cannot set up a seperate network to seperate IoT from everything else. You would want to segregate your tech so if your IoT front door gets hacked, your laptop remains safe. Also, the guest network is Terrible. Tech support said it is designed to run slower, I can tell from experience it runs much slower, drops regularly, and has limited range. So not only can this not be used for segregation it is a terrible guest experience. It's a 'plastic' product designed for only the simplest of uses and does not stand up to the demands of homes with increasingly digital ecosystems that need to be properly protected.

Just absolutely over priced and rubbish.
I got City Fibre 1 GHZ connection via TalkTalk and they supy this rubbish eero router.
I can barely get 20MHz using this accross 12 to 15 feet.
The neighbours routers provides a 5 bar signal through thick double walls and this does 3 bars barely. It doesn't change channel automatically either so stuck on one as all the other neighbours. Utter price of rubbish. TalkTalk must suply another router.

I am finding it very difficult to get my eero6 working, i am speaking to a person in America about an item that is half a metre away and wont connect to a near new phone.I have just driven for an hour to get a code on my work email and now the support line is closed after being told it is open until 8pm in uk.Not very impressed at all currently.Bring back BT.

Do not use eero I have and regret it buffing WiFi customers service a joke full of bugs slow WiFi slow broadband

Product was garbage! Did not work!
I ended up spending three hours try to install the eero with my Virgin hub only to find out the device was defective and could not connect to the internet!! Complete trash!

Over heats,recurrently stops working and drops connection, numerous contacts with customer service polite but useless, won’t replace under warranty. Now the system completely stopped working. This after 3-4 months. Waste of money: DO NOT BUY. Replacement Orbi works perfectly.

(Note: We expected that this system would help our delivering remote medical care. In fact it was unreliable and a detriment.)

Addendum- I sent Eero requested info twice for a replacement- The system was purchased directly from them.

Since supplying system info they have requested it again and now demand serial on power cord????? Any excuse to not replace. Also demanded my phone number which I reluctantly provided. The nerve of them. And still nothing. DO NOT BUY EERO.

Received a marketing letter to my home today advertising broadband. Rang the company as I wanted my address removed from mailing list. Took ages to get through and when I finally spoke to someone in customer services, after she asked for my postcode she hung up. Rang back again and was asked for my name to remove my details. I said that the letter didn’t have my name, it was address ‘to the homeowner’ ‘so it’s just my address I need to give you’
I was asked to hold then hung up on again!
Will never consider using them in future.

The routers they sell via talktalk aren’t branded so they’re completely indistinguishable from the eero devices you would buy on Amazon or elsewhere, but the talktalk provided ones can be blocked at will by talktalk. Eero support won’t do anything to help.

So - AVOID AVOID AVOID.
These routers can be turned into expensive bricks whenever they choose. No regard to the environmental impact.

This is the worst support company that i have come across

There suporte level is non existent and when they get back to you is to give you useless advise

I got this equipment by joining talk talk another company that most stag doesn’t know what is hung on

I would stay away from both

I have used an Eero Pro 6 (Ethernet backed up) WiFi Mesh with 4 Eeros running in my house. I have called Eero twice for support. They were friendly, structured and patient and solved my regarding problem on their first attempt every time. I am super happy with them!

Otherwise, the Eero App works like a charm and the overall WiFi system is stabler than any other network system and component I have in the house.

Bought my initial eero 6+ system off amazon.com and ring.com Both good experience. Wanted to get one more extender - so purchased online off eero.com. Horrible experience. No order status after 7 days - still don't know what the status is. No number to call. Email response from eero show they didn't even read my emails. POINT - ok product - but eero support is horrible, so buy from amazon.com (who owns eero anyway).