Eero6 and eero6profor over 2 years. Pros: easy to install and supervise. Cons: Every day firmware update can't be turned off - no service at the time. Limited number of settings. 1 port o... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had been having issues setting up the WiFi connection. Waited 45minutes on hold, for a very rude worker to pick up the phone. She was so unhelpful, didn’t give any suggestions or information on how... Ver mais
ISP broke their own policy. When collecting evidence for my case I was unable to obtain any logs. Seriously Eero? No user viewable logs? So yeah, the routers don't allow you to view information logs... Ver mais
Every software update, creates a slow Internet experience for several days or until I reboot. Fiber modem to hero router has fast speeds. Wireless mesh eero has very slow speeds post software updates.... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Blanket your home in fast, reliable WiFi. eero is the world’s first home WiFi system. A set of three eeros covers the typical home. They work in perfect unison to deliver hyper-fast, super-stable WiFi to every square foot. It’s simple to set up. Easy to manage. And gets better over time with new features and improved performance. Stream video, get work done, or swipe right in any room — not just next to your router. Finally. WiFi that actually works.
Informações de contacto
Estados Unidos da América
- (877) 659-2347
- support@eero.com
- eero.com
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Loving my eeero 6 setup
I’m very impressed with my eero 6 router/wi fi extender setup. The first eero 6 came free as the main router for my TalkTalk Future Fibre 150 service and I bought a couple more from Amazon to increase performance throughout our house.
Initial setup was a breeze & the final result is excellent wi fi everywhere. I did have a problem with initial placement which resulted in the eeros fighting each other & annoying frequent Wi-Fi dropouts but a call to eero support helped me sort this out & now everything is perfect.
The product is great and the support is too. I really recommend it.
BEST wifi extenders out there
BEST wifi extenders out there! Changed my whole wifi life!!!
Worst customer service ever!
Worst customer service ever!, I have eero secure, I wanted to upgrade to secure plus but I had already paid for the year, so I called and talked to them about adding the new and prorating the old so I wasn’t paying twice. No problem I thought, but it has to go to a different department where apparently it sits forever, was told 1-2 days initially, called back after 3 days to be told a few days called today 6 days later to be told a week. I wish I had never started this and will very seriously consider canceling when my time is up.
I would have to say avoid this service if at all possible, as they tout better customer service with the secure, but it’s pretty useless.
Also their secure blocks any ads done when searching and also blocks some valid pages as well. The routers work pretty good but the additional services are fair and customer service stinks.
Initial issues fixed by an amazing customer service team
Best example of customer service I have seen in a very very long time. Phone answered within seconds. Clear guidance on what to do. Everything fixed. The basics were correct. A credit to customer service
Great Product With Minor Things Wich Can Be Improved
The product is great and works very reliably. It's a bummer that DNS over TLS or DNS over HTTPS is not supported. A web interface would also be nice to manage the device(s) more conveniently.
Worst customer service
More than a month and a half and still no refund for RMA. Return was delivered on 11/30 but still nothing. Worst experience working with a company. Should have never ordered through eero.com and should have gone with Amazon. What a disaster. No response to emails. I am going to do a chargeback.
Good luck if you have a problem
A week after switching to a three eero system, our gateway would drop service at least once per day for about 1 minute. Customer service told me to swap out the gateway one for one of my others. I did and that largely solved the problem. Then the one that had the problem started dropping signal when used as the repeater. Eero customer support promised a return. Then after a week of silence, they said I needed to reboot and wait to see if it went out again. This pushes me to 4 weeks into the problem with no resolution Good luck if you have a problem.
The eero product is overrated and does not work.
The eero product is overrated. I spent almost $500 to boost my internet and their mesh system is lacking. Quite simply, it does not work. Their tech keeps requesting from me to move the units around and reboot them. That does not work. I have tried everything that EERO has asked me to do and still does not work. Save your money. Its too late for me to return them.
This promises to extend your network…
This promises to extend your network around even the largest house, but be warned: what it does is create a new network as a subnet. So if, like me, you use your wireless devices to control your wired devices, you will have to do some research to work out how to set it up. Once sorted, it works well.
horrible customer service experience
I ordered an eero product (the mesh system) and I've now been trying to return the product for about three weeks now. I emailed the company and got a quick response. The customer service representative asked me for a bunch of different information (across four different emails) and then never followed up. I then called and, after being on hold for half an hour, spoke to a representative for 45 minutes. He took down all my information and told me he would process the return and send me a confirmation email the same day (I never got an email from him). It has now been six days since our conversation. I then called again. This time I got the run around from another representative who said that my return is being processed but had no idea what the timeline would be or whether or not it would be approved (I haven't even opened the box).
I can't speak to the quality of the product but I can say for sure that if you ever need customer support you should definitely not buy a product from eero.
Avoid this company if you ever plan on needing customer support
WARNING if you ever need a new power cord, good luck! I keep receiving the same copy and paste emails in response to such a simple request. I don't even want a free one, I just want to buy a new cable! But they don't sell them, and it has to be a specific cable or the device will not work! Seems like they just want to force you to buy an entirely new unit instead of a $15 cord.
Simple to set up and it works great!!!!
Simple to set up and it works great!!!!
Best tech investment I've made recently.
Full coverage in my 4000 sq ft home with the 3 pack.
You won't be disappointed and no more renting the cable companies equipment that doesn't work well
Wifi that will change your life!
I have been running eero at my house for a few months now - it's great!
I now have perfect wifi coverage in every room of my house. I couldn't imagine giving back my eero system!
I bought a three pack at first and then added one more to ensure perfect coverage in my garage as well. It's so nice to be able to add on to the system!
Effortless to set up and maintain
Looks amazing out of the box, once unpacked took under 5 minutes to set up. Haven't had to touch it since. These things are amazing.
Simple to set up, bandwidth amplified, happy customer.
I'm not technical. At all. But I understand there's a problem when streaming video stalls, or when I can connect in one part of my house but not in another.
Eero solved this for me - I get the maximum bandwidth I signed up for, everywhere in my house.
Love this thing.
Robust WiFi finallly made easy!
Eero has finally listened to what consumers wanted; a fast, easy to maintain home networking solution. What can Eero to make it better? Free with no strings attached? Sure but that's unrealistic. What is realistic is for any amount of money, nothing is better on the market and is a changing the market for WiFi. Thank you Eero!!!
New inovative Home Network System
I currently have the eero Home Network system throughout my home. It is by far the best and strongest network I've ever had. My network printer finally connects and is ready to use anywhere in the house. That's a great improvement from "hit or miss" printing before. The WiFi signal and download speed is incredibly fast.
Amazing, solved all of my wifi issues!
This is the first solution that has allowed me to have fantastic wifi throughout my home. Super easy to use, almost magical. Thank you eero!
Eero WIFI; no reservations :)
Eero is the BEST wireless on the market. We had dead zones in our home, and after installing (which was so dang easy) eero, we now have seamless mesh wireless in our entire home. Thank you, eero for "saving" us from a"dead" home to an alive, vibrant wireless home! Plus, you look so beautiful!
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