Fahren UK Opiniões 

122
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Product arrived promptly and was well packaged against transit damage. Can’t give it more than 3 stars because there are no helpful user instructions and sample recipes to help the user understand ho... Ver mais

Classificada 3 em 5 estrelas

I have only given 3 stars for ordering, customer service and delivery as I haven’t yet opened or used the product.

Classificada 5 em 5 estrelas

Boiler tap was broken and you could no longer get hot or cold water only filtered water. Fahren provided over the phone help and located part with their dedicated whatsapp messaging app so rhet could... Ver mais

Classificada 5 em 5 estrelas

Purchased my tap assy in Dec 2021, Ufortunately had a problem with the thread on one of the supply tubes.Informed Faren 23/12,replacement arived 24/12 Up and working later that day.Ex customer service... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de sistema de água quente
  2. Loja de utensílios de cozinha
  3. Fornecedor de filtros de água
  4. Fornecedor de equipamento para amaciamento da água

Escrito pela empresa

Fahren is a family run business supplying smart technology boiling water taps at affordable prices. Our mission is to manufacture and supply products with exceptional quality, chic design and safety. All our products are efficient and sustainable for our environment. There is no more waiting around for the kettle to boil and no more realising there’s not enough water in the kettle. You can fill your cup or pan directly from the tap saving you sufficient time. Boiling hot water taps mean streamlined worktops and these taps can dispense either cold and boiling water; cold, hot and boiling (or nearly boiling) water; or cold filtered water, mains cold and hot water, and boiling water. This means you can have one tap to replace not just the kettle but traditional kitchen taps, too. Perfect if you're designing a minimalist, contemporary kitchen or have little worktop space in a small kitchen.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

122 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(122)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great customer service and the taps lovely

Had great communication with Fahren representatives after our tap got sent back by the postage company, they were really helpful and got a replacement to us as soon as possible. Whatsapp messaging that they respond to in good time all week. Thank you again :)

4 de abril de 2025
Opinião espontânea
logótipo da Fahren UK

Resposta da Fahren UK

Thank you so much for your kind words! We’re really glad we could help and get your replacement to you quickly. Our team loves staying connected via WhatsApp to make things easier. Thanks again for your patience and support! 😊

Classificada 4 em 5 estrelas

The Fahren 4-in-1 hot water tap is a…

The Fahren 4-in-1 hot water tap is a great product with reliable performance and a stylish design. Delivery was fast, packaging secure, and installation went smoothly. It's a good alternative to pricier brands like Quooker. While the childproof hot water handle is slightly awkward to use, overall I'm pleased and would recommend Fahren UK.

19 de fevereiro de 2025
Opinião espontânea
logótipo da Fahren UK

Resposta da Fahren UK

Thank you for your great review! We’re glad you’re happy with the Fahren 4-in-1 tap and that installation was smooth. The childproof handle is designed for safety, and we appreciate your understanding. Thanks so much for recommending Fahren UK!

Classificada 5 em 5 estrelas

I bought the mushroom coloured one

I bought the mushroom coloured one. It looks really nice. I have used for bang bang broccoli thy came out nice. I also brushed some oil on small samosas and thy were crunchy. So good all round. If you are looking for a small cute looking airfryer. This is a good bet imo.

11 de março de 2025
Classificada 1 em 5 estrelas

Not really an airfryer

Not really an airfryer. It doesn't seem to cook evenly. Takes a lot longer to cook than regular airfryers and the temperature only goes up to 185 degrees. Definitely wouldn't recommend or buy again. Sent a message to customer service over a week ago and heard nothing.

7 de março de 2025
logótipo da Fahren UK

Resposta da Fahren UK

Hi there, we’re really sorry you’ve had this experience — that’s definitely not what we want for our customers. We truly appreciate you letting us know, and we want to help fix this for you as soon as possible. We’re also really sorry if you felt ignored; your message matters a lot to us. Please DM us your details so we can make things right and get back to you quickly. Thanks so much for your patience!

Classificada 5 em 5 estrelas

Ordered the filters with out any…

Ordered the filters with out any problems and were delivered with out any delays

9 de março de 2025
logótipo da Fahren UK

Resposta da Fahren UK

Thanks for your great feedback! We’re happy to hear your filters arrived smoothly and on time. Appreciate your support!

Classificada 3 em 5 estrelas

Product looks promising but paperwork not good.

Product looks promising.
A few quibbles with the service though that they can easily sort:
* I paid for next day delivery, on a Friday, it arrived the following Tuesday;
* After the confirmation of purchase I received nothing, rang on Tuesday morning to be told it wd be delivered that day (it was) and that I shd have received text updates. I hadn't;
* Product arrived without installation and use instructions, had to ring and ask. Was told they were on the website, I looked and found - eventually!;
* No sign of a guarantee either, on ringing was told my confirmation of purchase was my guarantee. That's fair enough but nowhere does it mention this on my guarantee.

13 de dezembro de 2024
Classificada 1 em 5 estrelas

Haven't received my item or had any…

Haven't received my item or had any communication about delivery.

28 de novembro de 2024
logótipo da Fahren UK

Resposta da Fahren UK

Hi Dee, thank you for sharing your experience. It is a very busy time of the year due to Black Friday for us and logistic companies and although we try our best to keep customers informed we do not always get it right.

I would have hoped that you had emailed or WhatsApp’d us for an update rather than having to go to the extent of providing a 1 star review.

Classificada 5 em 5 estrelas

Had a great experience with Fahren Uk

Had a great experience with Fahren Uk. We purchased a black 4 way tap. The process was seamless, the tap was delivered promptly and fitted efficiently. Purchasing the 4 way tap, has definitely made my morning coffee more enjoyable, those extra minutes in the morning are a plus. Will definitely be using Fahren for further purchases.

16 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service provided

Great service provided, very attentive and helpful to find out your needs and what product will suit you. Excellent product to have in the kitchen. Will definately be back for more taps.

29 de novembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Fahren UK offers a solid range of…

Fahren UK offers a solid range of products at decent prices, and their deliveries are prompt. The 4-in-1 tap is generally good, providing both hot and cold filtered water effectively. However, it has some drawbacks, including an occasional drip and a hot water release knob that can be tricky. While it serves its purpose and is made well, the tap can be uncomfortable to use, particularly for those with arthritis. Overall, it's a satisfactory choice but not without some minor issues.

17 de outubro de 2024
Opinião espontânea
logótipo da Fahren UK

Resposta da Fahren UK

Hi Dinshaw,

Thank you for taking the time to share your thoughtful feedback! We're glad to hear that you're happy with the product and prompt delivery from Fahren UK. We're also pleased that the 4-in-1 tap meets your needs for both hot and cold filtered water.

We appreciate your insights on the occasional drip and the hot water release knob. Your comments are invaluable and help us identify areas for improvement. We'll certainly take your feedback into account to refine the design and usability of our products, especially for customers who may have specific needs like arthritis.

Thank you again for your honest review! We’re happy to know the tap is generally serving its purpose and look forward to continuing to provide you with quality products.

Best regards,
Fahren UK

Classificada 5 em 5 estrelas

I purchased a brushed nickel 4 in 1 K&W…

I purchased a brushed nickel 4 in 1 K&W package direct from the site. The tap arrived very promptly and all good. I thought I had a problem with the fitting through the granite but after speaking with the team they helped me and I then realized my work surface wasn't quite right. I then sorted that (no issue with the tap at all). Then it was quite straight forward to fit and it works perfectly and looks great. Very good customer service, thank you

16 de novembro de 2024
Opinião espontânea
logótipo da Fahren UK

Resposta da Fahren UK

Thank you for your review. We always try our best to support our customer and provide the best customer experience. We hope you enjoy your product

Classificada 3 em 5 estrelas

I would have given 5* if I didn’t have…

I would have given 5* if I didn’t have to chase up by calling to send replacement tank
Also the old tank is heavy for me to take to a post office! Home collection arrangement would have been very helpful in my case.

12 de novembro de 2024
logótipo da Fahren UK

Resposta da Fahren UK

Hi Roxy, sorry to hear of your experience. Having the purchase information at hand always helps speed up the process.

The tank weighs just 2kg which is not too heavy. The only way it will be heavy is if the water has not been drained.

We will take your comments on board and aim to speed up our internal processes in the future.

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