Fahren UK Opiniões 

122
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Product arrived promptly and was well packaged against transit damage. Can’t give it more than 3 stars because there are no helpful user instructions and sample recipes to help the user understand ho... Ver mais

Classificada 3 em 5 estrelas

I have only given 3 stars for ordering, customer service and delivery as I haven’t yet opened or used the product.

Classificada 5 em 5 estrelas

Boiler tap was broken and you could no longer get hot or cold water only filtered water. Fahren provided over the phone help and located part with their dedicated whatsapp messaging app so rhet could... Ver mais

Classificada 5 em 5 estrelas

Purchased my tap assy in Dec 2021, Ufortunately had a problem with the thread on one of the supply tubes.Informed Faren 23/12,replacement arived 24/12 Up and working later that day.Ex customer service... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de sistema de água quente
  2. Loja de utensílios de cozinha
  3. Fornecedor de filtros de água
  4. Fornecedor de equipamento para amaciamento da água

Escrito pela empresa

Fahren is a family run business supplying smart technology boiling water taps at affordable prices. Our mission is to manufacture and supply products with exceptional quality, chic design and safety. All our products are efficient and sustainable for our environment. There is no more waiting around for the kettle to boil and no more realising there’s not enough water in the kettle. You can fill your cup or pan directly from the tap saving you sufficient time. Boiling hot water taps mean streamlined worktops and these taps can dispense either cold and boiling water; cold, hot and boiling (or nearly boiling) water; or cold filtered water, mains cold and hot water, and boiling water. This means you can have one tap to replace not just the kettle but traditional kitchen taps, too. Perfect if you're designing a minimalist, contemporary kitchen or have little worktop space in a small kitchen.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

122 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(122)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great range of choice

Great range of choice , fantastic price , delivered on time and easy to install
Works well and as expected

7 de agosto de 2024
logótipo da Fahren UK

Resposta da Fahren UK

Thank you.

Classificada 5 em 5 estrelas

Wow what an amazing two

Wow what an amazing two! I ordered the 4-1 tap it came next day delivery and we had it installed in 2 hours diy, the quality of the tap is unbelievable! Honestly don’t have a bad word to say about it. 10/10 from me.

19 de agosto de 2024
Classificada 4 em 5 estrelas

Great tap but 'childproof' hot water handle may prove problematic for adults with hand weakness/mobility problems.

I've had my Fahren 4 in 1 tap installed for 3 months now and it's great!

I bought the 4-in-1 K&W on discount so it was considerably cheaper than a Quooker. Customer service was great, tap arrived carefully packaged and my plumber had no problem installing. Its a handsome tap and works really well with no issues, the only difference to the Quooker my friend has is that the hot water tap has a slightly slower pour than its competitor but that's no dealbreaker.

The one niggle is that the childproof button for hot water is uncomfortable to push down and it's positioned so you can't really avoid it being under your hand whilst holding the hot water handle in the on position, which in itself takes a small effort as there's resistance in the handle when you're holding it to use hot water. All of this, of course, makes it VERY childproof but I do think the design could be improved to make it less uncomfortable to use. I also would suggest that if you suffer from arthritis or similar, this may not be the hot water tap for you.

Failing this one issue, I have no complaints and highly recommend the Fahren K&W 4-in-1 hot water tap.

26 de março de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Initially good then very bad and then Excellent again

I have an update and it’s a positive one. Despite being a tad slow out of the blocks, Fahren have contacted me with the offer of a replacement tap, which is great news. And, in the right colour this time (they didn’t have gold previously so we had to settle for Rose Gold) so I’ll probably be updating this to 5 stars once it’s received and swapped with the offending tap mid April. Well done Fahren. Above and beyond.

Initially we were very happy with our tap. But within a week it started to leak from the valve. We replaced three valves. Still leaked. Swapped tap for a K&W but as they didn’t have a gold one we had to have rose gold. Two years on from that swap to a supposedly better quality tap, we are still having problems. Occasionally the tap just decides to trickle water, (despite having had a pressure reduction valve installed to ensure water pressure is at 2bar and no higher) forcing us to turn it on then off again. The rose gold is coming off and this for me is a no no. My wife allergic to chemicals including bleach so the tap only ever gets a wipe over with a wet soapy cloth. I’ve raised a guarantee claim with Fahren in February as the tap has a 5 year guarantee but they are dodging me with responses like “we are looking into it” despite me giving them a window in which it can be swapped without paying for an installer because our kitchen is being changed in April. I’ll update this review when they respond with a solution.

17 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Better than a kettle

Smooth and easy transaction, delivery within a couple of days. Tap took literally 2 hrs to install as a diy. Quality is outstanding and love it, no more waiting and filling a kettle anymore. Thanks Fahren

12 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great product

Great product, looks great and simple to fit yourself (hot water only in my case) customer service respond quickly to any queries.

I would recomend them highly

10 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous customer service. hren

Fabulous customer service from Fahren. We have had a problem with our tap, even though its brand new we have had it over a year (just not got round to fitting due to house move) they have been excellent, cannot fault their customer service. Will recommend to others.

4 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Loving my Hot Tap

I am absolutely delighted with my Fahren Hot Tap! It has surpassed all my expectations. Until you own a hot tap, you've no idea how much time it saves you. Not only am I saving money on my energy bills, but I'm also conserving water and valuable time when making hot drinks and cooking! Love it and thoroughly recommend.

24 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Saturday afternoon and having a panic about their product. Notice they don’t open weekend. Send a WhatsApp message they contact me within five minutes within ten minutes all is resolved. That is customer service at its best.

29 de outubro de 2022
Opinião espontânea

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