Fivalo Opiniões 

Resposta da Fivalo

6/02/2026

We’re sorry to hear the quality didn’t meet your expectations — that’s not the experience we want you to have.

Please contact our customer support team at contact@fivalo.com and include your order number and a brief note about what wasn’t as expected. We’ll review it right away and help with the best solution (replacement, refund, or support).

Resposta da Fivalo

6/02/2026

We’re really sorry about this — it’s not acceptable to have a label created and then no movement, and it’s even worse that you couldn’t reach us.

Please email contact@fivalo.com with your order number and the email used at checkout (and mention this Trustpilot review). We’ll locate your order immediately and do one of the following today:
• provide a real shipping update with an active tracking scan, or
• cancel and issue a full refund if it hasn’t shipped.

Thank you for your patience, and we apologize for the lack of communication.

Resposta da Fivalo

6/02/2026

I’m very sorry about this experience — that’s not acceptable, and I understand why you feel frustrated.

If the tracking shows “delivered” but you didn’t receive the package, and a refund was promised but not processed, we need to escalate this immediately. Please email contact@fivalo.com with:
• your order number
• the email used at checkout
• the delivery address / postcode
• any tracking number you received

Mention that this is regarding a missing “delivered” order from 10 December 2025 and an unprocessed refund. Once we verify the details, we will either issue the refund right away or send a replacement, whichever you prefer.

Again, we apologize for the delay and the lack of communication — we will make this right.

Resposta da Fivalo

6/02/2026

We’re really sorry about that — sending the wrong item isn’t acceptable.

Please contact our customer support team at contact@fivalo.com with your order number and a photo of the item you received (and, if possible, the label on the package). We’ll fix this right away by sending the correct item or issuing a refund — whichever you prefer.

Resposta da Fivalo

6/02/2026

We’re truly sorry to read this, and we understand why you feel disappointed. This is not the experience we want any customer to have.

We take feedback about quality, packaging, delivery delays, and support responsiveness very seriously. When we fall short, we want to fix it—properly and quickly. If you’re open to it, please contact our support team at contact@fivalo.com with your order number and a brief summary of the issues (photos of the product/packaging help a lot). We will review your case as a priority and offer a resolution such as a refund, replacement, or partial compensation, depending on what happened.

Regarding the phone line: we acknowledge the frustration. We’re actively improving our support coverage to ensure customers can reach us reliably.

We appreciate you taking the time to share this, and we’re sorry again for the poor experience.

Resposta da Fivalo

6/02/2026

We’re truly sorry for how this was handled — you had every right to expect clear communication, accurate stock information, and a proper update (not silence). We also understand how frustrating it is to wait two months and then receive a refund with no explanation, especially when you wanted the tool, not your money back.

Here’s what we can do now to make this right:
• Please email contact@fivalo.com with your order number and confirm whether you’d still like the Pocket Hole Jig re-shipped.
• If you do, we will prioritize your order from the next available stock and send you an immediate shipping confirmation + active tracking (not just a label).
• If the item is not available within a very short timeframe, we will tell you honestly upfront, so you can decide what you prefer.

Again, we apologize for the poor communication and the wasted time — this isn’t the standard we aim for, and your feedback is being escalated internally.