pas de mode d'emploi en français... délai de livraison à rallonge. niveau à bulle horizontal , pour qu'elle utilité ? en fait ,correct en utilisation verticale. donc trop cher.
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Oggi 25 maggio 2024 ho ricevuto l'articolo mancante da una precedente spedizione, naturalmente ho dovuto sollecitare e informare il servizio clienti che avevo ricevuto il pacco con un articolo man... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Discover the unparalleled craftsmanship and superior quality of Fivalo woodworking tools. Our brand is synonymous with excellence, offering a range of unique products meticulously crafted to elevate your woodworking experience. At Fivalo, we take pride in our direct factory-to-consumer approach, ensuring that each tool is expertly manufactured with precision and care. From traditional hand tools to innovative power tools, every product in our lineup is designed to meet the highest standards of performance and durability. Experience the difference with Fivalo woodworking tools. Whether you're a seasoned professional or a hobbyist, our commitment to quality craftsmanship and innovation will empower you to create with confidence and precision. Elevate your woodworking projects with Fivalo – where quality meets craftsmanship
Informações de contacto
71-75 Shelton Street, Gran Londres, WC2H 9JQ, Londres, Reino Unido
- +447362027423
- contact@fivalo.com
- fivalo.com
3,3
Aceitável
154 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 38% das suas opiniões negativas
Geralmente responde dentro de um mês
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This tool looked perfect for the job.
Spotted this tool and ordered it but have not had chance to use it yet. Great quality and service.
Only suggestion is there are no instructions with it which would help a first time/DIY person to ensure the correct use.
10 de dezembro de 2025
Opinião espontânea
The tool you must have!
KMuy buena herramienta, por mi parte faltaria un manual de utilisacion para poder disfrutar directamente al 100%
1 de dezembro de 2025
Opinião espontânea
I got a large 400mm square which is…
I got a large 400mm square which is easy to read and use straight out of packaging is square and true.. indents will make it quick for marking long rips
26 de novembro de 2025
Opinião espontânea
Fivalo tools
⭐ 1 Star – Extremely Disappointing Service
I ordered a Pro Pocket Hole Jig from Favilo on the 25th of October and I’m still waiting for the item to arrive. I’ve repeatedly chased them via their website and email, and only received a response in late November saying the item was out of stock—something that was never stated at the time of ordering.
They claimed new stock was due in a few days and that my order would be shipped immediately. It’s now December, I still haven’t received anything, and they are no longer responding to my emails.
Very poor customer service, which explains their 2.7-star rating. It’s a real shame as I’ve purchased from them before without any issues, but this experience has completely put me off. I won’t be buying from them again.
Steer clear, people.
7 de dezembro de 2025
Opinião espontânea
Resposta da Fivalo
Hi there,
We are truly sorry for your experience and completely understand your frustration. The delay was caused by an unexpected stock issue specifically with the Pro Pocket Hole Jig, and we acknowledge that this should have been communicated much sooner.
To make things right, we have already refunded all customers affected by this product issue. It’s possible that your refund is still being processed or awaiting confirmation — could you please send us your order number and email address associated with the purchase? We will immediately check your refund status and ensure it is completed as quickly as possible.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience caused.
Kind regards,
Fivalo Support Team
J’ai commandé un petit outil pour…
J’ai commandé un petit outil pour gabarit qui m’a bien ete utile. Il a mis du temps à arriver mais il était nickel. En plus je m’était trompé d’adresse de livraison et ils ont corrigé l’adresse apres la commande
10 de novembro de 2025
Opinião espontânea
Resposta da Fivalo
Bonjour 👋
Merci beaucoup pour votre avis ! Nous sommes ravis d’apprendre que votre outil vous a été utile et qu’il est arrivé en parfait état.
Nous nous excusons encore pour le délai, et nous sommes heureux d’avoir pu corriger votre adresse à temps pour vous assurer une bonne livraison.
Merci pour votre confiance et à très bientôt chez Fivalo ! 🛠️✨
Had een bestelling geplaatst
Had een bestelling geplaatst, nooit ontvangen. Meerdere keren een mail gestuurd hierover, geen reactie. Mijn advies, doe geen bestellingen of zaken met Fivalo.com
23 de agosto de 2025
Opinião espontânea
Resposta da Fivalo
Beste,
Het spijt ons om te horen wat er is gebeurd. Dit is absoluut niet de ervaring die wij willen bieden.
Kunt u ons alstublieft uw ordernummer sturen? Dan lossen we dit meteen op en geven we u een volledige terugbetaling indien gewenst.
Wij willen dit graag rechtzetten en u helpen.
Bedankt voor uw geduld.
Team Fivalo
Save your money and time and buy elsewhere!!
I ordered two items at a cost of over £50 which were a pair of draw front clamps & a draw runner jig back in April 2025. I received nothing at all and after a month I started to send emails as the phone number did not work. I eventually received a reply apologising and offering to send the items out to me. A week later I received 1 x draw front clamp. I emailed them back and they said that I only purchased 1 x clamp which is incorrect as the item was listed as a set of 2 x clamps. I still to this day have received no draw runner jig or the other missing clamp.
Stay well away from this company! I think they are just set up to do drop shipping from a manufacturer in China and don't hold any stock or have any kind of after sales here in the UK.
Save your money and time and buy elsewhere!!
24 de outubro de 2025
Opinião espontânea
Resposta da Fivalo
Hi there,
We’re truly sorry to read about your experience — this is absolutely not the level of service we aim to provide at Fivalo.
Your order should have arrived complete, and we apologise for the confusion regarding the clamp set and the missing drawer runner jig. Thank you for bringing this to our attention.
Please send us your order number so we can immediately resend the missing items or issue a full refund — whichever you prefer.
Our team is here to make this right for you.
For clarity: Fivalo is a UK- and EU-serving brand, and we do hold stock with our fulfilment partners. What you experienced was a fulfilment error, not a reflection of how we operate.
We sincerely apologise once again and would appreciate the chance to resolve this properly for you. 🙏
Utrolig skuffet over deres forsendelse…
Utrolig skuffet over deres forsendelse hvor alle produkter er taget ud af deres originale kasser og smidt det hele ned i en pose, som så betød at flere produkter er ødelagt og der er også mangler. Selv manualer var ødelagt. Jeg kontaktede dem og fik at vide jeg skulle sende en mail med mangler og det ødelagte så ville de sende nyt. Det har jeg så gjort op til flere gange fra forskellige mails men får en mail retur dagen efter der fortæller at at mailboks er fyldt eller der er anden fejl så man kan ikke komme i kontakt med dem. Forsendelse kom fra kina og tog 3 uger.
12 de agosto de 2025
Opinião espontânea
Resposta da Fivalo
Hej,
Vi er virkelig kede af at høre om din oplevelse — sådan skal en Fivalo-levering aldrig se ud, og vi forstår fuldt ud din frustration.
Det er absolut ikke acceptabelt, at dine produkter ankom uden deres originale emballage, med skader og mangler. Vi beklager også, at du ikke har kunnet komme igennem til os via mail — det er en teknisk fejl, som vi arbejder på at løse.
Vil du være venlig at sende os din ordrenummer her, så vi straks kan:
✔️ gensende alle manglende/ødelagte produkter eller
✔️ tilbyde dig en fuld refundering — alt efter hvad du foretrækker.
Vi undskylder meget for ventetiden og den dårlige oplevelse. Vi vil gerne rette op på det med det samme og sikre, at du får det, du har betalt for. 🙏
Avoid Fivalo - misleading product info
Stay away. I ordered clamps advertised as “4 pcs” (and in Danish “4 stk”) – both in the product name and invoice – but received only one. Fivalo refused to correct the issue, claiming the photos were just for illustration. This is not a misunderstanding, it’s a scammy business practice. No refund, no replacement, no accountability. Don’t trust this company.
2 de junho de 2025
Opinião espontânea
Resposta da Fivalo
Hi there,
We’re truly sorry to hear about your experience — and we understand why you’re frustrated. If the product name or description showed “4 pcs / 4 stk,” then you absolutely should have received a full set, not a single clamp. That is our responsibility.
We also apologise if our team’s previous response came across as dismissive — that is not how we want to treat any customer.
Please send us your order number, and we will immediately:
✔️ send you the remaining clamps to complete the set, or
✔️ issue a refund — whichever you prefer.
We take accuracy in product listings very seriously, and we’re reviewing this listing to ensure it cannot cause confusion for anyone else.
Thank you for bringing this to our attention, and we hope you’ll give us a chance to correct this properly. 🙏
Pésima experiencia
Pésima experiencia. Compre un set de mechas el 6 de junio y nunca las recibi. Mande varios mails tratando de obtener una respuesta y nunca me respondieron.
No cometan el error de ser estafados.
6 de junho de 2025
Opinião espontânea
This website is a scam
This website is a scam. The tools are very poor quality and the email provided on their website does not exist.
Overpriced, cheap Chinese rubbish.
5 de junho de 2025
Opinião espontânea
Resposta da Fivalo
Here is a **professional, calm, reputation-protecting reply** that addresses the accusation clearly without escalating:
---
Hi there,
We’re really sorry to hear that you had this experience — and we understand your frustration. This is definitely not the impression we want anyone to have of Fivalo.
Our tools are designed and tested to meet strict quality standards, so if you received an item that feels below expectations, that’s something we take seriously. We would be happy to **replace the product or issue a refund** depending on what you prefer.
Regarding the email issue: our support inbox recently experienced a technical problem, which caused some emails to bounce. It has since been fixed, and we apologise if this affected your attempt to reach us.
Please send us your **order number** so we can resolve this immediately and make things right for you.
Thank you for bringing this to our attention — your feedback helps us improve. 🙏
super friendly customer service.
14 de março de 2025
Opinião espontânea
PACCO NON CONSEGNATO
13.05.2025 Ordine fatto il 17 Aprile e ad oggi il pacco NON è arrivato, nonostante continue sollecitazioni.
E nessuna risposta nemmeno alla nostra richiesta di rimborso.
13 de maio de 2025
Opinião espontânea
Resposta da Fivalo
Ciao,
Siamo davvero spiacenti per il ritardo e per la mancanza di risposta — capiamo perfettamente la tua frustrazione. Un ordine effettuato ad aprile avrebbe dovuto essere consegnato da tempo, e ci scusiamo sinceramente per questa situazione.
Per favore inviaci il tuo numero d’ordine, così possiamo:
✔️ verificare immediatamente lo stato della spedizione
✔️ ri-spedire il pacco oppure emettere un rimborso completo, a tua scelta
Ti assicuriamo che questo non è lo standard di servizio che vogliamo offrire.
Grazie per averci segnalato il problema — siamo qui per risolverlo al più presto. 🙏
Het duurde " slechts" 1 maand voordat…
Het duurde " slechts" 1 maand voordat de bestelling binnen kwam.
De producten waren slecht verpakt, zonder gebruiksaanwijzing.
En 1 set betekent 1 stuk bij dit bedrijf.
Bij alie expres is het zelfde profuct goedkoper en sneller binnen.
30 de abril de 2025
Opinião espontânea
Received wrong products, and support is missleading or doesnt respond
I've ordered 2 products, of which only 1 came that I ordered, the other product were some bits i have no use for. After contacting the support, they've twice answered that they are working on the Order and that I will receive a new tracking number. After contacting them the third and fourth time in delay of two weeks - I've received no answer.
UPDATE: They did send the missing items eventually, but with a 2 month delay and 0 communication.
All products are I ordered are very good.
1 de março de 2025
Opinião espontânea
Resposta da Fivalo
Hi there,
Thank you for updating your review, and we’re truly sorry for the experience you had. Receiving the wrong item and then waiting weeks for clear communication is absolutely not the level of service we want to provide.
We’re glad the missing products eventually arrived, but the delay and lack of updates are unacceptable — and we appreciate you bringing this to our attention so we can improve our response times.
If there’s anything still missing or if you need further assistance, please send us your order number and we’ll help right away.
Thank you again for your patience, and we apologise sincerely for the inconvenience you experienced. 🙏
Wrong delivery, nu support to help
I ordered some tools, unfortunately they send me the wrong ones. This can happen but after 2 emails and one request via their website after 2 weeks still no answer!! People make mistakes, so I can accept a wrong delivery. But zero service afterwards is very very annoying!
10 de abril de 2025
Opinião espontânea
Resposta da Fivalo
Hi Ron
We’re truly sorry to hear about your experience and the inconvenience caused by receiving the wrong tools.
You’re absolutely right—mistakes can happen, but the lack of response you’ve faced is not acceptable, and we sincerely apologize for that. It’s possible there was an issue receiving your emails.
To make sure we can resolve this for you as quickly as possible, please reach out to us directly at contact@fivalo.com. Our support team is actively monitoring this inbox, and we’ll prioritize your case immediately upon receiving your message.
Thank you for your patience and understanding. We’re committed to making this right for you.
Best regards,
Fivalo Support Team
Forkert vare og ingen svar fra…
Forkert vare og ingen svar fra kundeservice.
Varen var ikke den samme som annonceret på websiden - Første gang jeg henvendte mig til kundeservice fik jeg hurtig (men forkert) svar tilbage - Derefter har jeg intet hørt, selvom jeg har rykket for svar 2 gange de sidste par uger.
18 de março de 2025
Opinião espontânea
Resposta da Fivalo
Kære Mogens ,
Tak for din besked, og først og fremmest vil vi gerne beklage den oplevelse, du har haft. Det er bestemt ikke den standard, vi ønsker at levere, hverken når det gælder produktet eller vores kundeservice.
Vi er kede af at høre, at du har modtaget en forkert vare, og at vores opfølgning ikke har levet op til dine forventninger. Vi sætter stor pris på din tålmodighed og vil meget gerne rette op på situationen med det samme.
Vores kundeserviceteam vil tage kontakt til dig snarest muligt for at finde en løsning, enten ved ombytning eller refundering – alt efter hvad du foretrækker.
Endnu engang undskyld for ulejligheden, og tak fordi du gjorde os opmærksomme på problemet.
Med venlig hilsen,
Martin
Ging allemaal prima en goed product!
23 de março de 2025
Opinião espontânea
I ordered my part at the end of Jan
I ordered my part at the end of Jan. and still have no idea when I will receive it. It is holding up my entire project.
20 de fevereiro de 2025
Resposta da Fivalo
Dear Kyle ,
I sincerely apologize for the delay in your order. Due to new customs clearance conditions in US, there have been unexpected shipping delays.
To resolve this issue quickly, We will reship your order and cover any applicable taxes to ensure you receive it as soon as possible. You will receive a new tracking number once it has been dispatched.
Thank you for your patience, and I truly appreciate your understanding. Please let me know if you need any further assistance.
Best regards,
Fivalo Customer Support Team
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