Flight Centre Canada Opiniões 387

TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

Kylie Mcdonald, travel advisor at Flight Centre was fantastic to deal with while booking our trip to Fiji & Australia. She had many helpful recommendations and was prompt & clear communication. Made... Ver mais

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Classificada 5 em 5 estrelas

I chose to work with Shiela Conwi to plan my destination wedding, and I could not have been happier with the service she provided us. She made us feel taken care of every step of the way. She answer... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had an amazing experience! My boyfriend and I went to Ryan. He was so funny, understanding, and incredibly helpful throughout the whole process. This is my first trip without my parents, and he made... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

What made our experience so great is having Wenke Fast as our agent. She took so much time designing our perfect vacation that includes a Scandinavian Cruise with excursions before, during and after o... Ver mais

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Informações sobre a empresa

Escrito pela empresa

Full service travel agency with offices throughout Canada, offering flights, cruises, tours and vacation packages.

Flight Centre Canada

Escrito pela empresa


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4,8

Excelente

TrustScore: 5 em 5

387 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

I always contact Steve Peca when i want…

I always contact Steve Peca when i want to book a flight somewhere. He is great to deal with and always gets the job done.

12 de março de 2026
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Resposta da Flight Centre Canada

Thanks for the 5-star review, Russell. We love to hear that Steve is your go-to Travel Expert and meets your needs every time. Thanks for sharing.

Classificada 5 em 5 estrelas

Nate has always been super helpful

Nate has always been super helpful. We are looking forward to our holiday !

6 de março de 2026
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Resposta da Flight Centre Canada

Thanks for the 5-star review, Judith, and sharing your experience booking with Nate. Enjoy your trip!

Classificada 5 em 5 estrelas

We dealt with Ryan Milne at the…

We dealt with Ryan Milne at the Burlington Centre location. We came in with a list of requests and preferences and Ryan custom designed a trip for us that we will never forget. He was patient and understanding. Thanks again Ryan. We will definitely recommend you to friends and family.

11 de dezembro de 2025
Opinião espontânea
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Resposta da Flight Centre Canada

Thanks, Paul & Leslie, for sharing your positive experience booking with Ryan. We're so happy to hear that he took your travel needs and turned them into an unforgettable trip. We look forward to helping you with your future travels, and thank you for recommending us to friends and family!

Classificada 1 em 5 estrelas

Never again

Never again, this resort was maybe a 1 star resort and I feel the travel agent should be aware of the condition of any resort before recommending them. Our room in building 6 was disgusting, old and dated. Mold in the bathrooms, shower door looked like it was never cleaned in months, rusty fixtures, moldy mattresses, bedding was worn and had holes in it, a broken patio door. The room stunk like sewer. I was ready to pack up and leave. The only thing the resort would do for us was upgrade with a fee. We had to pay $215 US to upgrade to a different building which was cleaner but still just mediocre. We were informed by resort staff that anyone booking through Air Canada or West Jet were assigned buildings 6,7 and 8. We had friends who booked through Expedia, paid a cheaper price and were given vip status with better rooms. The food was disgusting and a few people on the resort fell ill, including people who travelled with our group.
The wedding itself was beautiful, and the food and drinks served were great. But then again for the price we paid as group we could have had an optimal experience else where. We spoke to
many tourists on the resort who have visited other resorts in Mexico and everyone had the same feeling in regards to the price, condition of the resort and food. The grounds of resort were pretty and the serving staff were amazing. However, that is not enough to make me return. I will never return to l this resort again and I will never book through Air Canada again.

26 de fevereiro de 2026
Opinião espontânea
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Resposta da Flight Centre Canada

Hi Charlene, thank you for taking the time to share your experience. While we’re glad to hear that the wedding itself was beautiful, we’re truly sorry that the accommodations fell below expectations. We will be sure to take your feedback on board so that we can continue to improve our customer service and offerings.

Classificada 5 em 5 estrelas

Top notch Service..

My experience working with Kay from the onset was beyond incredible. I felt like a priority at all times. Our trip to Cuba was cancelled less then a week before we were set to depart, with no flexibility to change our dates. Kay quickly gathered options, and ones that checked all our boxes based on her listening to what was important to me and my budget. The level of information, and what to expect at our new destination was so appreciated and it made this experience stress free. While down in Mexico, Kay made it a point to check in, make sure we were good, and once home I received a welcome home email. Other agents at different organizations have never done this... basically once the deal was sealed they moved along, but not Kay, she still continued to make me a priority. I will continue to trust Kay at Flight Centre with all future trips/destinations we have on our bucket list. It's apparent she loves what she does, and cares about her clients.

17 de fevereiro de 2026
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Resposta da Flight Centre Canada

Thanks, Catherine, for the 5-star review. We're so happy to hear that working with Kay made you feel like a priority at all times and that you had an incredible experience, especially with having to change destinations. Thanks for sharing and we look forward to assisting with your future travels.

Classificada 5 em 5 estrelas

Best Travel Planning Experience!

This was my first time booking through a travel agency, and I’m really glad I chose Flight Centre.

We were a group of 16 guys traveling together, which is not easy to organize, but Hiba and her team handled everything extremely well. From the start, she worked hard to find a resort that fit our group perfectly and stayed within our budget.

Throughout the whole process Hiba kept me informed and made sure everything was in order before our trip. Even after the initial booking, when we had a few changes and adjustments, she was quick to help and made the process smooth.

Planning a trip for a group this size could have been stressful, but Hiba made it easy. I honestly don’t know how I would have managed it without her help.

If you’re looking for a travel agent, I highly recommend reaching out to Hiba. She’s professional, responsive, and clearly very experienced at what she does. I’ll definitely be recommending her to others and will be booking with her again in the future

27 de fevereiro de 2026
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Resposta da Flight Centre Canada

Thanks, Andres, for sharing your experience booking travel with Hiba. We're honoured that you chose us for your first time booking travel through an agency, and beyond happy that the experience was everything it should be and more. We agree, planning group travel can be stressful, but our Experts are pros! We love that you'll be recommending Hiba to others and look forward to helping with your future travels!

Classificada 5 em 5 estrelas

Katrina is spectacular!

Once again, Katrina at Coquitlam branch was awesome…we have 8 upcoming cruises and she has gone above and beyond in all of them….always quick to assist, answer questions and always makes sure we have what we asked for. I appreciate the fact that Katrina understands my need to have all my plans organized long before we go…she is always there if we need her..sometimes even after her shift was supposed to end. We would recommend Katrina for anyones travel plans! She is awesome!

4 de março de 2026
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Resposta da Flight Centre Canada

Thanks for the 5-star review, Kim. We love hearing about our Travel Experts, like Katrina, going above and beyond - you're in great hands! Enjoy your upcoming cruises.

Classificada 5 em 5 estrelas

Mary Jarvis helped us with a rather…

Mary Jarvis helped us with a rather complicated multiple versions of 2 bookings. She is the most calm and helpful person you can imagine.

27 de fevereiro de 2026
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Resposta da Flight Centre Canada

Thanks for the 5-star review, Janet, sharing your great experience booking with Mary. There's nothing better than a calming and helpful presence when it comes to travel planning.

Classificada 5 em 5 estrelas

5 Star Customer Service

The service of the Customer Representatives, in particular Jane Cundari was absolutely 5 star.

No question was unimportant and recently Jane and Flight Centre were able to save us a substantial amount on an upcoming cruise.

I fully recommend Flight Centre , particularly Jane .

Thankyou

Stan Falkowski

2 de março de 2026
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Resposta da Flight Centre Canada

Thanks for sharing your positive experience booking with Flight Centre, Stan. We're so happy to hear that Jane provided 5-star customer service and that you'd recommend her (and us) to others. Enjoy your cruise!

Classificada 5 em 5 estrelas

We walked into the flight Centre in…

We walked into the flight Centre in Burlington mall looking for ideas for an all vacation. We walked over to meet Vicki Malcom and she helped us find the holiday we were looking for. She is extremely knowledgeable and well travelled. It should have been a minefield for us as we have only gone all in once but she gave us all the pros and cons of different destinations and hotels. We walked out a little later with what looks to be an incredible visit coming for us in April. Thanks again Vicki
Kev and Bev

1 de março de 2026
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Resposta da Flight Centre Canada

Thanks, Kev and Bev, for sharing your experience booking with Vicki. We love being able to transform vacation wishes into reality. Have an amazing trip in April!

Classificada 5 em 5 estrelas

Nicki’s efficiency to booking my flights

Nicki was so friendly and kind. She booked my reservations in a very professional manner. I will surely make sure to get her for my next travel plans. I would recommend Nicki to anyone who requires assistance with their booking.

28 de fevereiro de 2026
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Resposta da Flight Centre Canada

Thanks for the positive review, Sam. We love that Nicki provided great customer service and that you'd recommend her to others. Thanks for sharing and we look forward to assisting with your future travels.

Classificada 5 em 5 estrelas

Stephanie was excellent

Stephanie was excellent. She has promptly found a tour package for my special needs.

26 de fevereiro de 2026
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Resposta da Flight Centre Canada

Thanks for the 5-star review, Vera. We're so glad Stephanie was able to find a tour package to meet your special needs. Thanks for sharing!

Classificada 5 em 5 estrelas

Cancellation

We had to cancel our trip to Puerto Vallarta recently. We were so pleased to have Siobhan working on our behalf. She was very patient and professional and we look forward to working with her again.

23 de fevereiro de 2026
Opinião espontânea
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Resposta da Flight Centre Canada

We're sorry you had to cancel your Puerto Vallarta trip, but are glad that Siobhan was able to assist with this. Thanks for sharing your experience, Susan, and we look forward to assisting you with your future travels.

Classificada 5 em 5 estrelas

Staff are great at this location

Staff are great at this location! Jeff P. was particularly helpful, responsive and knowledgable. Could not have asked for better support!

23 de fevereiro de 2026
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Resposta da Flight Centre Canada

Thanks for the 5-star review, Lawrence! These are the kind of reviews we love to see when it comes to the support from our Travel Experts. Thanks for sharing!

Classificada 1 em 5 estrelas

worst experience ever had

23 de fevereiro de 2026
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Resposta da Flight Centre Canada

Hi Harman, we're sorry to hear you had a negative experience. We'd love the opportunity to learn more, so we can continue to improve our customer service. If you'd be willing to share feedback, please call our Customer Experience team at 1-888-241-5380 (Monday to Friday 8:30AM to 5:00PM EST) or email customer.experience@flightcentre.ca.

Classificada 5 em 5 estrelas

Ask for Debbie Brown

Ask for Debbie Brown!

She was incredible. It was a tall order to organize guys for a bachelor, but she made it as easy as possible.

Mexico City did not disappoint! The W was incredible, awesome gym and spa which we took advantage of (hot tub, sauna, steam room). Polanco was a super safe neighbourhood, very upscale, and we hit up Roma Norte and Condessa a lot. We also worked in Lucha Libre at Arena Mexico (highly recommend - was action packed) and the party boats in Xochimilco (super fun).

Playa del Carmen was a nice change of pace! The Hyatt Vivid was amazing - food was great, nice beach, fun times at the pool/ foam party. Was also nice being right beside la quinta avenida (5th avenue) so we could leave the resort and walk/ bar-hop a little at night.

Was an excellent trip from top to bottom - a bachelor for the ages!

5 de fevereiro de 2026
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Resposta da Flight Centre Canada

Thanks for sharing your experience booking with Debbie for a bachelor party, Ben. Sounds like you all had an awesome time, which makes us so happy to hear.

Classificada 5 em 5 estrelas

I had a very satisfying experience…

I had a very satisfying experience dealing with Siobhan. Took away all my stress. Very patient and professional. I would highly recommend her. I will be back. Thank you

17 de fevereiro de 2026
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Resposta da Flight Centre Canada

Thanks for sharing your experience, Robert. We're so happy that Siobhan took away all of your travel planning stress...that's what we are here to do. We look forward to assisting with your future travels!

Classificada 5 em 5 estrelas

A fabulous experince!

From the moment I started working with Cortney from the Burlington location I was very happy. Little did I know this happiness would continue once our trip started, on the way home and after our trip . She is very quick to respond and extremely knowledgeable. If she didn’t know the answer she researched it and got back to me.
I will not hesitate to use Cortney or Flight Centre again.

6 de janeiro de 2026
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Resposta da Flight Centre Canada

Thanks for the 5-star review! We're so glad you had a fabulous experience booking with Cortney from start to after your returned home. This is exactly what we want each of our clients to experience. Thanks for sharing and we look forward to assisting you with your future travels.

Classificada 1 em 5 estrelas

This was for a group booking

This was for a group booking. Painful process. Should of just booked separate. Couldn't select seats without many contacts , ask a question and you get an out of office or a reply so late you forgot what you asked. They sent out park and fly coupons and we were flying from an airport that has no park and fly. You have to send them a copy of the passport, but they clearly don't look or care if its expired, so why do they need it?
This is exactly why we do not need to go through an agent.

7 de fevereiro de 2026
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Resposta da Flight Centre Canada

Thanks for taking the time to share your feedback, Ethan. We’re sorry to hear your group booking experience was frustrating. We appreciate you highlighting issues including with seat selection, communication delays and the park and fly information. We’ll be sure to share this internally so we can continue improving our customer experience. If you’d like to discuss anything further, please call our Customer Experience team at 1-888-241-5380 (Monday to Friday 8:30AM to 5:00PM EST) or email customer.experience@flightcentre.ca.

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