Gophr Opiniões 1493

Such an easy process! Would definitely recommend. Thanks Justin :)

When I finally got a courier, 6 hours after requesting it is was smooth. Customer service have been awful. Missed delivery timescale by over an hour

Prompt and took the time to call to clarify the pickup..The plus, he delivered ahead of schedule..

Ricardo the courier was great!

Easy to use platform and friendly/efficient driver! 5/5

As a dedicated professional courier i have been loged out of my account.

I do not have access to chat.as I cannot log on so i am responding to you on here.

It is unfair to point all the blame on the delivery to the courier.

I can tell you where there has been jobs and delays by customers which have had a direct knock on effect on the chain of jobs.

Please note When accepting the jobs at that current time the time line was all in order and no delays or over running was showing.

Traffic and weather conditions can and has impacted my time line and delivery on jobs.

I have always maintained communication with customers incase of delays and if there was an issue I have asked on occasions to get the job covered as we don't want any unhappy customers.

I would like to know what job delays has impacted my account being revoked.

Your process there is no fairness as there should be clear communication
And investigation and clear findings before any actions are taken.

It's just unprofessional and extra work back and forth for no reason.

I have written to your ceo re my concerns.

A balance and correct action and process should be maintained and implemented.

The whole ordeal feels like I have been victimised.

It does not give a good feel about working for Gophr.

Please investigate and look in to my account

Regards
Jim Adam

Great courier however I booked the job at 10.10am as a priority rush job and the courier arrived at 11.15 and I had to leave for work at 11am.
In trouble at work now
Won’t use Gophr again, total lack of support from them. No empathy, no care.
Gophr have really gone down hill recently.
Up to today they were by far the best however after the stress of today and paying extra for a priority job, Gophr don’t care and wanted to charge me the full rate for cancelling a job when they stated pick up would be within 20 minutes of booking.

Bruno arrived on time to collect the item for delivery. He was very friendly and polite. The item was delivered in time and safely.

Charles Wallin was very helpful getting a large items down the stairs when the lift was broken. Huge thanks, courier job was well done!

It was good until that happened
I had good expereince with Gophr until this happened.
I only used Gophr before for urgent courier which they normally complate within 3 hours from booking to delivery.

Booked courier for pick up before 12 mid day, driver didnt pick up till 2 hours later, tried to cancel but realised policy will charge me at this point even driver was late, the parcel didnt reach the destination until 5:30pm which was too late for the receiver to stay in. Then job got cancelled and been charged extra for cancellation due to their 6PM policy . Driver said will deliver the next day but didnt mention it will be charged again, the driver had incident the the parcel didnt get delivered by another driver on the 3rd day. And I was being charged again for the 2nd delivery, which was not communicated at all. If I knew I would be charged again would personaly pick up this parcel and send it via Royal mail as this would be cheaper and quicker.

Complained to customer service due to the 2nd charge wasnt processed with my consent, had to chase 10 days for Gophr to process the refund request, only been told on the 10th day, that refund request was rejected, as , their T&C listed if need to be re-delivered , the auto charged will apply

I disagree with this unfair T&C, as it was shocking how dare they can charge the customer the 2nd time for a 72 hrs delayed deliver without consent, just push charge ont the card detail saved in system, I'm sorry you are losing one very disappointing customer

Friendly, helpful and patient. Great Job!

Fast and on time delivery with tracking, ordered 24 boxes of wall tiles which were delivered the same day within three hours, unloaded in no time with driver help, thnx very much.

Superb experience! Gophr were great, collected and delivered my parcel speedily. The courier Akhbar was ace. Thank you!

Great service! Kept me updated throughout the morning on delivery times.

Fast delivery, ordered at 1pm delivered at 4pm 2 accoustic wall panels. Driver was very polite and helpful.

The Courier was fantastic BUT the job was 2 and half hours past the deadline. No one from Gophr contacted me.

I had to get an important parcel delivered same day. Booked with Gophr at 4am in the morning, it was collect 7am as scheduled, and delivered on time.

Delivery person was nice too. Overall, great experience.

Very good servise thanks

Driver was very accommodating