Gophr Opiniões 1493

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... Ver mais

Classificada 5 em 5 estrelas

I had a great experience with this delivery driver from Wicks, Mr Henry Emefo. He was extremely kind, patient, and went out of his way to help an elderly person bring several heavy items safely into t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have no transport today. Needed to get something delivred urgent. Courier collected from store and delivred to door within thirty minuites. The driver was a very courtious nice guy top marks Eldho.... Ver mais

A empresa respondeu

Informações sobre a empresa

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Escrito pela empresa

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 91% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent

Excellent, careful service. Highly recommend. Will keep his contact details for any future pickups.

3 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Superb Service

My goods were ordered and delivered within three hours
This company has one of the best tracking apps I've ever seen working in realtime.
A little bit more expensive maybe. But if you need something quickly, ideal.

3 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Andry

Andry
Was very courteous and confirmed where I wished the delivery deposited, confirming that I was happy with his work.
What a gentleman.

3 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service with Rapid Delivery!

Driver was fast, efficientb& courteous and really helpful in unloading at my garage to help save me the trouble - really excellent Rapid Delivery experience, will deffo use again and woukd give 10 stars if I could! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐👏👏👏

30 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

Adama was fantastic, really helpful and made the courier process easy and straightforward for our team. Great service!

29 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had a great experience with this…

I had a great experience with this delivery service. They were quick to respond, kept communication clear and consistent, and the delivery itself was absolutely faultless. The pricing was also very reasonable, which made the whole process even better. I’m very impressed and would highly recommend their service to anyone looking for reliability and efficiency.

29 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID - drivers steal your items

The courier service we booked to deliver items from our wedding reception to our home was a failure of customer service on many levels.

Instead of leaving them securely behind our gate as instructed, the courier left them outside in full view. From our camera, we saw the driver look through our items which included our box of wedding cards and then take it back to their van. That box held our honeymoon contributions and irreplaceable messages from loved ones. Other items, including our wedding cake, were also not delivered.

None of this is covered by insurance as the option given to you when making a booking covers loss and damage, drivers must hold ‘goods in transit’ insurance but in the event the driver themselves steals items it means neither is valid and a gap in insurance exists as part of the service provided. Gophr has offered no meaningful compensation or real support apart from a refund of the service itself which is minimal compared to what has been lost. Despite the clear evidence we have provided including the driver the day after picking our card box out of a commercial bin with a cover up story it had been accidentally thrown away. It was heartbreaking to end our wedding this way.

I would not recommend this service to anyone, especially if you are transporting items of value.

30 de agosto de 2025
Opinião espontânea
logótipo da Gophr

Resposta da Gophr

Hi Rob,

I understand how upsetting this must have been for you both, especially coming straight after your wedding. It’s a terrible situation, and I’m sorry this happened.
On our side, we’ve tried to recover the items from the driver and have removed him from the platform following the incident. We’re only able to share his details with the police, and now that the crime has been reported, we’ll do everything we can to assist the police when they get in touch.
I know this doesn’t change what’s happened, and I understand how frustrating the limits of cover feel. The circumstances fall outside what is included under our buyer protection, which is why compensation has been limited to the delivery refund.
It’s an awful thing to have gone through, and while there are limits to what we can do, we’ll continue to help where possible.

Gophr Team

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