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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I can’t recommend HairVirginity enough. all my family now use their hair after i put them on! the hair is such good quality which i like since i bleach my bundles. they are great and the fact that the... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I am happy with my hair. I placed my order on a Saturday using next day delivery service and received it on Tuesday. I got the body wave 12” and the hair is so bouncy just as I was hoping. Everyone’s... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Bundles are not raw hair so be careful. Hair smells and is visibly processed (I.e: bleached strands, spilt ends etc). Shipping was good but that’s about it. Rejected my refund when I raised these co... Ver mais

Classificada 5 em 5 estrelas

I am beyond impressed with the Vietnamese straight bundles I purchased! The quality of the hair is absolutely top-notch — so soft, silky, and natural-looking right out of the package. I decided to d... Ver mais

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Informações sobre a empresa

  1. Fornecedor de extensões para cabelo

Escrito pela empresa

HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

245 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Amazing!

I haven’t installed the hair yet but it looks great! Communication and speed of order is also amazing

28 de março de 2023
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Resposta da HAIRVIRGINITY

Hi Naomi!

Thank you so much for leaving us a review and we're so glad that you're happy to see the hair out of the box! We can't wait to see how great you look with it installed!

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

Good quality yaki straight bundles

Hair came very quickly wasnt expecting it so soon, Hair feels like very good quality as it was quite heavy and Hair was full from route to tip.
There was no shedding when I run my hands through the bundles, I will know for sure once it is installed/washed , but as for now very good

16 de março de 2023
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Resposta da HAIRVIRGINITY

Hi Malikah

Thank you so much for your review, and we're glad that your first expectations have been pleasant so far! We hope to have you again soon!

- HAIRVIRGINITY x

Classificada 1 em 5 estrelas

Customer service is terrible

Customer service is terrible, Once you email them they say they take 48 hours to reply but they never even reply. I returned my product almost a week ago even paying for special next day delivery before 1pm but you still haven’t returned my money.

28 de fevereiro de 2023
Opinião espontânea
logótipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Maria

On your returns page and your email confirmation, we ask for up to five working days to allow our team to inspect process your return accordingly as mentioned online. From checking your returns tracking receipt, your order was returned 3 working days ago.

As we are still within this timeframe, we will be sure to notify you and update your return asaP.

Thanks so much for your patience and understanding.

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

EXCELLENT RAW HAIR

The hair is so luxurious and soft.

28 de fevereiro de 2023
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Resposta da HAIRVIRGINITY

Hi Conelia

Thank you for leaving us feedback! Glad you're impressed with our quality as we always strive for the best!

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

They were great

They were great. The quality of the hair is very beautiful. I ordered Yaki Peruvian straight. The ends were cut blunt, thick from top to bottom. They got my order wrong at first but kindly called me and arranged to have the rest of my clip ins sen to me. No stress. 200% recommend

11 de fevereiro de 2023
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Resposta da HAIRVIRGINITY

Hi Zoe

Thanks so much for leaving us a review and for being so patient and understanding whilst we rectified your order! Glad you've received your full order and we hope to serve you again soon :)

- HAIRVIRGINITY x

Classificada 2 em 5 estrelas

The hair is shedding so much

20 de fevereiro de 2023
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Resposta da HAIRVIRGINITY

Hi Jordan

Thank you for your review and we're really sorry to see you're unhappy. I've checked your order notes and can see that you are yet to raise this issue with us. If you could please get in touch via email, our team will be more than happy to look into this for you.

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

Excellent service

Excellent service! Always so efficient and the quality is top tier. Thank you for my complimentary bonnet as well love it 💜

20 de fevereiro de 2023
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Resposta da HAIRVIRGINITY

Hi Jackie

Thanks so much for leaving us a review! So glad you're happy and we're glad you love your gift too :)

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

Would definitely recommend

I personally ordered four bundles of double drawn hair that came shiny, true to length and honestly shed very minimally. At first, there was a little confusion because I was convinced that I was seeing filler hair in my bundles due to certain strands being different colours than all the others but after several conversations via Instagram DM and email which were very helpful, I was reassured that the hair was authentic and raw. I'd like to say Thank You to Hairvirginity and hopefully I'll be ordering more hair soon.

17 de fevereiro de 2023
Opinião espontânea
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Resposta da HAIRVIRGINITY

Hi Josue

Thanks so much for your update and we're glad you're satisfied with your order and we hope to have you again soon!

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

10/10!

Amazing quality hair, lace is super easy to lay and blend! Honestly buying from here always. Great fast communication via email too and I love the bonnet that came in the gorgeous packaging! Thank you very much!

3 de fevereiro de 2023
Opinião espontânea
logótipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hey Gifty! Thanks so much for your review - so glad you love your order!

- HAIRVIRGINITY x

Classificada 1 em 5 estrelas

Appalling product and customer service

Awful product and customer service. I ordered tape extensions for which cost me a total of £522. The order was initially delayed and as a result
I had to postpone my birthday celebrations. The blonde tapes have lasted 3 months and it is advisable they should last a total of 12 months. They requested I return the faulty products for which poses another expense of removal which i do not have time to do and is costly. I also had to use the tapes for volume as I only had 80 tapes and my hair is very fine. It is very difficult to get in touch with them as they have previously ignored my emails. Offered me a small discount and £70 partial refund when I paid £190 for 40 blonde tapes. The tabs are also not very sticky and my stylist had to retape a lot at first install. The quality of the hair is terrible and is not suitable for long lasting use. I wish they had been more considerate in dealing with me a paying customer, and taking into consideration the challenges I faced in communicating with them and returning faulty goods at an extra expense when this is no error of mine but the merchants. They concluded they have provided a solution without my agreement and refuse to communicate further as they are happy with there solution which benefits me in no reasonable way. Please be mindful that merchants as such tailor to influencers and often forget 'normal' customers like ourselves who support their business.

24 de janeiro de 2023
Opinião espontânea
logótipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hello Kady

Thank you for your reply and we're really sorry to see that you aren't happy with the resolution provided. As we explained via email, regarding the 613 tape-in part of your order totalling £180.50, we asked you for almost 2-3 months for the return of the item as your photos were unclear of the quality issue. You advised that they were still being worn and later advised you had had them re-installed after raising your complaint. At this point in the timeline, we found it fair to offer a partial refund rather than accept your request to pay for more hair as we do care about our customers and value you all most.
We would never ignore our customers and we really hope that you can understand our position here as you refused to return the goods.

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

Incredible first order!

Incredible first order! The wigs arrived packaged really nicely. The quality of the hair is great and exactly what you pay for. Some of the best wigs I've bought. They came within the time frame specified at time of order, and the customer services team were really helpful when I had a question about the order.

13 de janeiro de 2023
logótipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Jonathan

Thanks so much for leaving such nice feedback! So glad you're pleased and we appreciate amazing customers like you!

Hope to have you again soon!

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

Good customer service skills they…

Good customer service skills they always get back to you with any queries and always ships your goods within the time frame especially if its in stock hair virginity is one of my go 2

7 de janeiro de 2023
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Resposta da HAIRVIRGINITY

Hiya! Thanks so much for leaving us a review! So glad you can rely on us :)

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

Hair quality is amazing & so is the…

Hair quality is amazing & so is the service thank you.

6 de janeiro de 2023
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Resposta da HAIRVIRGINITY

Hi Nadia!

Thanks so much for leaving us a review! So glad you're happy!! Hope to have you again soon!

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

Top quality hair that lasts

2nd time I have used their hair and it is the best hair I have used. True to length and great quality.

8 de janeiro de 2023
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Resposta da HAIRVIRGINITY

Hi T

Thanks so much for leaving a review and we're glad to see you're satisfied! :)

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

10/10. Honestly recommend.

I purchased a full lace wig — confident that it would be high quality and I was not disappointed in the slightest. They exceeded my expectations. I’ve had the most wonderful experience with this company and have experienced quality of the product and also the customer service. Due to my own fault, I had issues with delivery and informed the company; to my surprise, I was immediately met with compassion, professionalism and informed of the correct process to rectify the issue. I certainly recommend Hair Virginity to anyone interested in purchasing hair and will definitely be ordering again x

3 de janeiro de 2023
Opinião espontânea
logótipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Tayjha

Thank you so much for leaving this heartwarming review! Mistakes happen and we understand this so whatever we can help we will be sure to! All the best and we hope to hear from you again soon!

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

Amazing hair can keep re using

Quick reliable every time

28 de dezembro de 2022
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Resposta da HAIRVIRGINITY

Hi Andre

Thanks so much for your review and we're glad that you find us reliable and most importantly that you love our hair! Wishing you a happy New Year and we look forward to servicing you more!

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

fast delivery

Ordered just before the cut off it came first thing the next day

2 de dezembro de 2022
logótipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Ny!

Glad you're pleased with our Next day delivery service! Thanks for the review!

- HAIRVIRGINITY x

Classificada 5 em 5 estrelas

Hair Virginity have always been amazing…

Hair Virginity have always been amazing to order my hair from. Great hair, always great customer service and speedy delivery. I however felt compelled to write this review due to my most recent experience. As always I'm last minute and required hair for my wedding. I ordered custom made hair but miscalculated the delivery times which would not have arrived before I flew out. I explained this via email, hair virginity were great in finding me a solution to the problem I created!!!! A lovely lady called me, changed my order so that I could get the hair via next day delivery, honored the discount code I had used (although it was no longer available to use) and even threw in some freebies. Great customer service and excellent quality hair. Thank you very much 😊

5 de dezembro de 2022
Opinião espontânea
logótipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Charmaine,

It's always a pleasure to serve customers like you and we'll always do whatever we can to accommodate! Happy everything worked out in the end and a massive congratulations on the news of your wedding and we hope you had the most amazing time! Thanks a million for the review too!

- HAIRVIRGINITY xxx

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