Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Got great service from Megan on the customer service team. Had my key break of in my pin of the airlock (entirely my fault). It’s technically not covered by guarantee but they still replaced it for fr... Ver mais

Classificada 3 em 5 estrelas

Great locks, but very expensive to replace keys when you need to. One key costs $30 + $20 postage to Australia. We all know they don’t cost anywhere that much to make, and nowhere near that expensive... Ver mais

Classificada 5 em 5 estrelas

Wonderful process of being able to order an extra key for my X-3 lock. Quite pricey, but very high quality!! Looking forward to being able to buy the CorePlus75, when it’s available again.

Classificada 1 em 5 estrelas

I bought a product advertised as "3 for the price of 2." Be careful, this wording is misleading. The photos show the items in packs of 2, so "3 for the price of 2" naturally reads as 3 items for th... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para bicicletas

Sobre Hiplok

Escrito pela empresa

At Hiplok, we build quality security and storage trusted by cyclists and sports enthusiasts around the world.

Our passion for innovation is matched by a desire to ensure our locks are as strong as possible for purpose.

We lead with cutting edge materials and work with independent security accreditation houses around the world to meet this commitment.

The result is unique, easy to use, quality products you can trust; whether on a training ride, commuting in the city, or storing your equipment.

VISIT OUR WEBSITE CONTACT US


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

912 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(912)

10 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Easy to order

Easy to order, good updates and delivery.

19 de janeiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, we're very glad to hear you were happy with our ordering process and we do hope you're loving your new lock!

Classificada 5 em 5 estrelas

Super nice team!

Super nice team! Had to return a chain, they made it super easy and reimbursed fast.

5 de fevereiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, we're so glad to hear you found the returns process easy and we're really happy to help!

Classificada 1 em 5 estrelas

Product didn't ship

I placed the order in November, the confirmation email says "we'll notify you as soon as it ships”. I never got got my item nor the notification email about the shipping.
It's been so long that I almost forgot that I have purchased it. My order number #65397

14 de novembro de 2023
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Resposta da Hiplok

Thanks for leaving us a review, we're very sorry to hear you didn't receive your order.

Your order was shipped on November 14th and initially out for delivery on the 16th, though something must have happened in transit as the last scan was from the 17th and this states 'awaiting delivery'. This isn't typical so we'll be highlighting this issue with the courier. We will send you an email now with details on arranging a replacement.

We're sorry for any inconvenience caused by this.

Classificada 5 em 5 estrelas

Can't vouch for the efficacy of the…

Can't vouch for the efficacy of the lock as it has yet to be tested by a thief. I do enjoy the design as it feels very sturdy and looks great. Delivery was quick.

4 de fevereiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, we're glad to hear you're happy with your new D1000!

Classificada 5 em 5 estrelas

Hiplock It's well-made I love it I…

Hiplock It's well-made I love it I bought it for my bike MT 07 I'm not worried anymore if my bike gets stolen.

4 de fevereiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, we're so happy to hear you're loving your new D1000 and that this is giving you that much needed peace of mind!

Classificada 5 em 5 estrelas

Great quality and design

Great quality and design, reasonable prices, great applicability

4 de fevereiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, we're very glad to hear you're happy with your new lock!

Classificada 4 em 5 estrelas

The delivery and ease of using the…

The delivery and ease of using the website was great, added bonus to get a discount at the checkout for some of the mini anchors was definitely a good sweetener.

The anchors work great and were simple to install obviously they haven’t been tested against scum bags and I hope it never will but at least they add to the security.

The wheels mounts are good but I do find with the large volume MTB tyres we have if the bikes are knocked at all they pull out a bit to easily, so thinking we might need to get something to tie them into the mounts as well which is another cost but the bikes are my pride and joy so they’re worth it.

1 de dezembro de 2023
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Resposta da Hiplok

Thanks for leaving us a review, we're glad to hear you've overall happy with your new locks! We also appreciate the feedback as well, it helps us know what to work on in the future. For larger tyres we'd recommend using something extra like our Z LOK, Z LOK COMBO or something similar just for that extra stability!

Classificada 5 em 5 estrelas

Solid high grade material

Seems a good solution with the D1000 for extra security.

15 de novembro de 2023
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Resposta da Hiplok

Thanks for leaving us a review, we're really glad to hear you're happy with your new X CHAIN!

Classificada 5 em 5 estrelas

It's easy to carry the hiplok

It's easy to carry the hiplok. After a few experimentations with tightness, I've found that the lock becomes quite light around my hips. It makes it much faster to get on and off my bike. This has made my daily commute much more convenient.

It doesn't look like anyone has tried to steal my bike since I started using it, so it seems to be an effect theft deterrent for where I live.

I'm skeptical about the durability of the plastic clip. I imagine the plastic will become brittle in 15-20 years, since that's been my experience with other objects made of similar material. I know I have a high standard for durability, so it doesn't effect the good review I'm leaving. However, I figure I'll mention it because it contributed to my hesitation to purchase the hiplok.

17 de janeiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, we're really glad to hear you're loving your new lock! We also really appreciate your feedback, all feedback really helps us know where we can make changes going forward!

Classificada 5 em 5 estrelas

Great locks

Great locks. Arrived within one week.

18 de janeiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, we're so glad to hear you're happy with your new locks and that they arrived quickly!

Classificada 5 em 5 estrelas

Reliable

I bought this lock after having my previous bicycle stolen the first time I parked it at my university, although safely locked with two locks to a sturdy structure in a crowded area. For necessity I've had to park my new bike to the same spot, of course not without any fear, but with the D1000 I haven't had any problem so far, and it has been more than a month. I think there's nothing safer than locking your bike with this in a busy area.

17 de janeiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, we're sorry to hear about your previous bike, we know just how horrible this is! We're so glad though that your D1000 has been giving you the peace of mind you need!

Classificada 1 em 5 estrelas

I diddnt get my order

I diddnt get my order, how worse can it get, lol. Im waiting over 2 months now!!

20 de dezembro de 2023
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Resposta da Hiplok

Thanks for leaving us a review, we're sorry to hear you haven't received your order, this isn't typical. We've looked into this issue and have responded your your email to supprt@hiplok.com to let you know a replace will be shipped. We're sorry for any inconveniences caused.

Classificada 5 em 5 estrelas

The Lock bag was exactly as described…

The Lock bag was exactly as described and after cable tying it to my bike it is absolutely solidly attached. My lock is a bit big for the bag but a velcro strap solved that!

15 de janeiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, it's great to hear you're loving your new products! Happy Cycling!

Classificada 5 em 5 estrelas

All Good

Delivery was speedy. Product was as described and photographed. Arrived safely. All good. Thank you.

17 de janeiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, we're really glad to your order arrived quickly and safely. We really hope you're loving your new locks!

Classificada 4 em 5 estrelas

I use the combo lock for my bike at…

I use the combo lock for my bike at work. I definitely enjoy not having to use a key it’s light and it does the job for what I need. I do wish where the strap goes through was made of metal, not plastic, and there was at least two more links of length that would make it awesome.

30 de janeiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, we're really glad to hear you've been finding your Z LOK COMBO useful and it's great to get your feedback on this. Definitely something we will take into consideration for future development!

Classificada 5 em 5 estrelas

Happy so far

Seemingly good product, well made, easy to install. Time will tell if anything gets stolen, but based on initial impressions - would recommend.

30 de janeiro de 2024
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Resposta da Hiplok

Thanks for leaving us a review, we're really glad to hear your happy with your new locks!

Classificada 4 em 5 estrelas

I did not receive my order

I did not receive my order
After contact with hiplok,
They offered to send the order again.
Probably the package got lost in the mail.

30 de janeiro de 2024
logótipo da Hiplok

Resposta da Hiplok

Thanks for leaving us a review, we're very sorry to hear your order has not arrived, this isn't typical. We have picked up on your email you sent us and responded there and made sure to resend your order. We will be highlighting this issue with the courier service used. Sorry for any inconvenience caused.

Classificada 5 em 5 estrelas

Probably the best lock on the market!!

Probably the best lock on the market!!! Had it around my basement door, which of course they tried to come in with a power cutter. Couldn’t cut in my hiplok but unfortunately came through by cutting the hinges.
maybe start making hinges as well? 😅

2 de janeiro de 2024
Opinião espontânea
logótipo da Hiplok

Resposta da Hiplok

Thanks for leaving us a review, we're sorry to hear they cut through your door but glad to hear the Hiplok has remained intact! Happy Cycling!

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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

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