Swapp Opiniões 

Absolutely disgraceful experience with SWAPP. I genuinely feel completely taken advantage of as a customer.

I have never experienced such a chaotic, exhausting and stressful car-rental service in my life.

I went through approximately four different cars because they repeatedly gave me vehicles with problems. Tyre-pressure warnings that kept coming back, a car that would not start because of battery issues, service warnings, brake-pad warnings, strange noises and problems that made me genuinely concerned about whether the cars were safe to drive.

Each time, I had to waste more time calling, explaining, waiting for drivers and rearranging my entire schedule. Their solution seemed to be: take one car, bring another car, take that one back, bring another one and hope I would just keep accepting it.

I was repeatedly promised that the next car would be safe and properly checked. Those promises meant very little when I kept ending up with another problematic vehicle.

Then, when I finally reached my limit, things became even worse. A driver behaved aggressively towards me, shouted at me and did not allow me to inspect the replacement vehicle, despite SWAPP management agreeing that I would be allowed to inspect and test it first. The situation escalated to the point where building security had to intervene.

After countless calls and all of these problems, SWAPP finally took the car back.

And now here is the unbelievable part: THEY HAVE THEIR CAR BACK. I HAVE NO CAR. YET THEY ARE STILL TRYING TO KEEP MY MONEY FOR THE DAYS I NO LONGER HAVE A VEHICLE.

How is that supposed to make sense?

They initially even attempted to charge me an additional AED 300 early-return fee. Then they acted as though not charging me this extra fee was some generous “goodwill gesture.” Please. Not adding another charge to an already unacceptable situation is not a favour.

The whole experience has left me feeling that the company says whatever is necessary on the phone to calm you down, but then you have to fight repeatedly to get the promised action.

Four cars. Repeated problems. Endless calls. Wasted days. Aggressive treatment. No vehicle in my possession. And now a fight to get back money for the unused rental period.

I have kept the invoices, messages and communications, and I have escalated the matter through Careem and will continue escalating it through the appropriate channels.

My personal advice: document absolutely everything if you deal with SWAPP. Keep every message, every invoice, every warning light and every promise in writing. Based on my experience, you may need it.

I would never willingly rent from this company again.

A great experience when booking through Swapp. Awab Hameeduddin was absolutely amazing. He listened to what I needed, my budget and secured me a vehicle that I am extremely happy with. Thank you Awab for everything and for getting me a fantastic vehicle.

Swapp operates through a shared backend system that allows shifting terms, disappearing contracts, blocked access even after payment, and unexpected charges. Multiple brand names connect to the same team, making accountability unclear and leaving consumers exposed. What looks simple upfront often becomes costly later. Choose providers with transparent systems and independent support.

During an unimaginable experience of my ID being changed and my dad took primary ownership , Swapp did very well to book my car. Then my ID was issued on the day the car came , they did very well to change last minute the primary driver ! Credit to this amazing car rental which I have used for years

AVOID THIS COMPANY IF AT ALL POSSIBLE.

Tried to leave 1 star but unable to do so.

AVOID THIS COMPANY IF AT ALL POSSIBLE.

The service this company offers is awful and the communication even worse.

While having the car on rental through them the rear windscreen shattered though no fault of my own due to the heat. I have lived in Dubai for over a decade and never had this before!

To get a new car I was told I needed - despite this not being my fault to pay 420 AED for a police report which I did. This obviously came back stating it was not my fault. It took 3 days to get this report.

In this 3 days I spent over 600 AED on taxis due to and issue that I was not at fault for.

So in total it cost over 1000 AED additional to me and when I asked the rental company about this they simply said we are not giving you anything back and will not compensate you.

I would definitely steer clear of them!

I had the worst experience ever in my life. They charged me more then 700AED for fine parking. Every times i ask them for proof they dont send me. I called parkin & RTA they told me i dont have any fine for parking. Dear all be careful don’t rent your car with swapp, the worst company ever

I had a very disappointing experience with Swapp. The car provided was in an unacceptable condition—it was dirty upon collection and clearly had not been properly cleaned or inspected. To make matters worse, one of the tyres was punctured, which raised serious safety concerns and caused significant inconvenience.
In addition, I was overcharged for fuel and extra fees that were neither clearly explained nor justified. This lack of transparency and attention to vehicle maintenance reflects poorly on the company’s service standards.
Overall, this experience did not meet my expectations, and I would urge Swapp to improve their vehicle checks, cleanliness, and billing transparency. I hope they address these issues to prevent similar experiences for other customers.

Avoid this company like the plague! I rented the car in Dubai on Careem with Swapp for 1 month which I paid 2339 AED ($636 USD) FULL. With that was a 200 AED discount for the first month rental.

After just one week with the car, a drone from Iran hit the residential building opposite my apartment, another hit the ground and several others flew overhead very low followed by fighter jets, I decided to urgently leave the apartment and made arrangements for SWAPP to collect the car with the building security, leaving the keys available to them.

I drove a total of 12km because the GPS was jammed so I could not get around. I did contact them to see if they'd do the responsible thing and offer even a partial refund, but the first thing they did was cite their terms. I don't care one bit about their terms but whatever that's what they did.

Next thing I was not expecting. Because they took the car back early, even though they are not giving me any form of refund, they want to charge me 200 AED ($54 USD) to remove the discount because I did not keep the car for the whole month!

They never said that when I arranged for them to collect the car. It could have been left in the basement of the building in the secure parking where I left it until the whole month was over. Instead I gave them a car back that they can rent again despite me having paid for another 3 weeks!

I did one trip in this car to a local mall, that one trip cost me 2339 AED ($636 USD).

Now I've told them to return the car to the basement and leave it there until the rental contact ends and then they won't need to charge me the 200 AED ($54 USD). Absolutely rubbish company.

In the time of crisis you cannot even rely on them, let alone under normal circumstances!

SWAPP use Thrift car rentals - you might as well go direct to Thrift its about the same price anyway!

The worst company ever, they kept charging my cards over and over for the same charges claiming Miscellaneous, when I asked for proofs they sent me invoices they generate in their company letterhead, when I did deeper they refused to send me. They pay fines or parking fees immediately then charge %25 service on top of the fine/parking fees. They don’t notify drivers to pay the fines directly. Their prices are more expensive, the experience is worse, and they are borderline committing fraud and overcharging and abusing their customers. Stay away from them.

I’ve spent over AED 10,000 back-to-back on Careem Rental. I simply asked to see police or RTA proof of the fines and disputed one AED 50 charge, and I was blocked from the platform. " Please note that we have blocked you from the platform for any future bookings. you will not be able to do any future bookings from the plateform."
Disappointing experience after being a loyal customer. I guess I’ll go to another provider.

I had a genuinely disappointing experience with Swapp car rental in Dubai.

The service looked great online and promised convenience, but the reality was very different. Communication was poor, the process was far from smooth, and the overall experience felt unprofessional and unnecessarily stressful. What should have been a simple, straightforward car rental turned into frustration and wasted time.

In Dubai, where service standards are generally high and there are plenty of reliable rental options, this really stood out — and not in a good way. I wouldn’t use Swapp again and wouldn’t recommend it to anyone looking for a hassle-free rental experience.

Hopefully they improve, but based on my experience, there are much better alternatives available.

Very disappointed you can actually find them on Careem

I believe the car issued was a danger ti myself and other road users. And I will be seeking legal advice

My experience with Swapp has been an absolute nightmare. I rented a car in November that was poorly maintained and dangerous to drive. Even after they replaced it, the second vehicle had the exact same alignment issues, vibrating dangerously at speeds over 100 km/h.

The situation became even worse after I returned the car in mid-December. I have just been charged for 9 traffic fines that do not belong to me. I personally verified these fine numbers with Dubai Police and the RTA portal—the evidence is clear: none of these fines are linked to the vehicle I actually rented.

Despite providing irrefutable proof, Swapp refuses to provide a real human response or issue a refund. They only send generic AI-generated replies that ignore the facts.

I have officially filed a complaint for fraud with the Dubai Police and I am escalating the matter to the Dubai Department of Economy and Tourism (Consumer Protection). Do not trust this company with your money or your safety. Avoid at all costs. Case ongoing.

I’ve been using Swapp since the beginning to rent budget cars and I feel that their services are getting worse and worse.

When you have no issues with your rental or payments everything is fine but when the issues come the communication with customer support through phone is very hard to understand and not clear which makes it an annoying and frustrating experience.

I’ve rented a Suzuki Ciaz, and after the car handover I’ve checked that the rear camera and parking sensors were not working. I’ve contacted the customer service and they sent me a replacement car which had another issue, this time was the tank door that was stuck and couldn’t open it so I didn’t accept the replacement vehicle and again the costumer support sent another vehicle but wrong model, this time they sent a Nissan Sunny which is not the car I’ve rented so I had to contact again the costumer service and they finally sent the right car

The cars are poorly maintained and overpriced, they should give a better service and customer support.

I will not recommend this company to anyone and I will have to find a better solution for monthly rent.

After completing the car rental, my account was charged an additional AED 312.5 and AED 463 under the name “traffic fine.” When I checked the records, no such fine existed, and it had already been paid, so it does not appear in the system.

Other car rental companies send the official documents immediately when a traffic fine is issued. When I requested the official documents, they did not respond via email.

Be careful—do not rent from this company.

Charging for damage to car which was already there on handover, no refund despite video and photo proof.

I had previous regarding the customer service and care at Swapp,

Since then, in one day, this issue was resolved via the. The Swapp team and most importantly, Ahmed, who was able to sacrifice his day in order to ease my issues.

I'm very grateful that we managed to come to an amicable resolution, and I would recommend the services.

Farah

I would give zero stars if i could. I don't usually write reviews online but this they deserve.

From the start, I received a 200 AED discount and paid the full amount upfront for an entire month, including FULL insurance (extra cost). After three weeks, I decided to return the car. I told them in advance, but they messed up the booking date and set it for the wrong day. Then, they tried to charge me an extra 200 AED just because I was returning the car earlier — even though early return benefits THEM since they can rent it out again sooner. Total nonsense.
Because of this , I decided to keep the car until the agreed date.
When I went to return the car, their employee REFUSED to take it because of a tiny 2 cm scratch that was there before. The behavior was arrogant and unprofessional. And here’s the best part:
Before renting, I specifically asked their staff if full insurance covered small scratches like this. They said YES — “you’re fully covered.”
Now they want to charge 480 AED (420 AED + 50 AED “handling”) for that same scratch. Even if I HAD caused it, I paid for full insurance , so what exactly did I pay for?
Support is basically unresponsive. They barely reply, and when they do, it’s useless.
Then it gets worse:
The next day, they tried to charge 63 AED claiming I returned the car on the 5th, when I clearly returned it on the 4th. More lies.
I will NOT pay anything to these scammers. Good luck trying to take anything from my card.
There are many honest rental companies in the UAE. Do NOT rent with Swapp unless you want to be cheated, ignored, and charged for nonsense.

Awful service! Feels more like a scam company. Car shall be delivered between 12 and 2 pm. The driver calls at 14:30 to say he’s one hour away!
They let me know at 12 that same car is not available and they offer an older model for 4 days and then they will deliver the one I reserved.
Their customer service sucks! It’s not really worth it.
Used them few times and not a single time has it been a hustle free experience. A pure headache!

I had 2 different experiences, first car rental was full of issues, no i made another one hopefully it will go well! but would like to extend my sincere thanks to Sayed Huzayfah who walked extra mile to help me today & tried his best to resolve my issues🙏🏽 Have a great day Sayed u are a star✨