Swapp Opiniões 

I had a great experience with Swapp and wanted to especially thank Ahmed and Arif for their help. They were professional, responsive, and went out of their way to resolve a parking dispute for me. They were so kind to me, kept me updated throughout the process and made sure everything was handled smoothly.

It really made a difference to feel supported and taken care of. I'll definitely use Swapp again. Highly recommend!

Mr Bialawal has been very helpful with the reservation process and details
And helped alot professionally when i made a mistake in reservation. Thank you so much guys , looking forward to reserve booking always

Quick confirmation from customer service. Thank you

I have been facing issues with the required documents, but Muhammed Saqlain -I hope I caught the name right! 😄- did a fantastic job in verifying my documents and securing that I still receive the car today! A thing that other car rental companies did not bother to check. It took him hours but he was very patient with me. So, thank you, Muhammed. Hope you have a day as lovely as you! 😊

For syed , appreciate your service

This company is charging fake fees with fake speeding tickets. Please do not use and do not give them access to your bank account as they randomly withdraw money with no warning.

The team and especially Syed is very helpful. Thanks for your support

Syed, the customer service officer, was so helpful and quick to help me sort out my rental car booking with the mistakes I made. Very good service!

I only give this stars to the customer agent ( Syed Huzayfa) ho spoke with me regarding my rentals and helped to get approved and he is so kind speaking and taking care of my request until it's gets approved.

Tried to steal 500AED from me with a fake fine which did not happen during my rental period and harrassed me by phone and email to make me pay this fine threatening th seek legal action

I am absolutely furious with Swapp. They're claiming I parked illegally 16 times but provide ZERO details about where these supposed violations occurred.

When I asked for clarification, they had the audacity to tell ME to go consult the Abu Dhabi traffic authority instead of providing proper documentation themselves!

This company is clearly trying to scam their customers with unclear and possibly fabricated fines. I am disputing every single one of these charges. As a paying customer, I expect transparency about any alleged violations, not vague accusations with no supporting evidence.

After my experience and seeing countless similar complaints online, I can confirm what other reviews say - Swapp is untrustworthy and operates with questionable business practices. AVOID this company at all costs unless you enjoy being hit with mysterious fines and getting the runaround when you ask questions.

Definitely not a company that treats customers with respect or honesty.

Pathetic Cars - Fraudulent Charges - Misuse of Personal Details of people of use their service.

They created a fake booking under my name a month later then I actually used their service and asked me to pay RTA fines - which were non existent.

Careem’s car rental service “Swapp” has been a terrible experience for me. During my first booking, the car was delivered 30 minutes late, and for my second booking, they were 40 minutes late. This shows a complete disregard for their customers’ time. Even after constant follow-ups, nobody seemed capable of resolving the issue. What’s the point of selecting a delivery time slot if they can’t stick to it?

The delivery window is already two hours, yet they still can’t deliver on time. The service is consistently delayed, and they lack the ability to properly handle frustrated customers. Even their contact center is unhelpful, repeating scripted responses that only make the situation more irritating.

To top it off, their refund process takes seven days, which is completely unacceptable. I will never book a car with this company again. Worst experience ever!

What a terrible rental company and employees. No respect at all for the renters, they just let you wait for hours in the bright sun with children. When returning the car, I was contacted 4 times that they could not find the car anywhere. SCANDALOUS, never again for me. People, the only positive thing these guys have is no deposit, but Sunny has that too! Good luck

A great digital seamless experience - this is such a great option as an alternative to car ownership in Dubai, or at least delay buying a car until you either have the finances yourself or until you build credit history - for new comers to Dubai this is the best option - they have a wide variety of cars from economy cars, to mid range SUVs to the extreme luxury - would highly recommend their services

Disgusting service. First of all they took the money from my account the day before, then on the day of the booking they claimed they didn’t receive the money even though I showed them the proof of payment and bank log. They then said they will return the money who knows when but just pay again now, so ofcourse because im in a rush and I should be at the road I decided to pay again.

Anyway, after making the second payment they realized that actually they need to prepare the car for me, taking more than one hour to prepare it and at the moment I am still waiting.

Overall, disgusting service, poor customer support, and by far the worst rental car service I dealt with in the UAE

We used this car rental as a swap from Careem. However, even though I paid by card online, the payment was not processed. This car rental is absolutely terrible. We were forced to pay by card twice and even after payment we were made to wait over 1 hour, Their attitude is very rude and we will NEVER use this car rental again. DONT use Careem rental ( Swapp)

TERRIBLE!!!!! Both my husband & I had a long term lease. Needless to say the urgency with this company is dismal there is no response for roadside assistance if you contact them outside of 'business hours" & when they do eventually get back to you we had to wait on the side of the road up to 3hrs. When booking a fault with the vehicle you can email, call, watsapp & they say they will get manufacturer to contact you which never happens... Fines incurred by their lack of assistance due to indicator not working caused a financial burden that they were not even willing to compensate for....also their prices are about AED300 higher than market so do your research before you entertain this place they have no empathy for customers

Absolutely terrible. Two hours late on hand off and lied about the hand off being only one hour late. Now with the return of the car it's the same story. It's an overpriced service run by people who have no idea what's going on. I don't know why a company as respected as Careem associate themselves with such a company. There's multiple other car rental services in the UAE with better prices, mileage allowances that are on time and friendly.

If it were possible to give 0 I would.
The cars they loan are unsafe: a month into my lease and the service light and 4 warning lights are on.
I was charged 620AED plus 75AED processing fee: when I then enquired as to what this was for, I was told "a traffic violation". I have still received no information on what my supposed traffic violation was, yet I was charged the money almost 3 weeks ago.
Swapp are liars, cheats and not to be trusted.