Swapp Opiniões 

Not good, I asked for the car at 11:00am and they delivered the car at 10:50am.

Car was too clean , had a smell of air freshener

I should not even give one star.BEWARE THEY ARE LIAR AND FRAUD. They are liar and cheater. Before I rent car I clearly requested to add additional insurance, which they call it SCDW. They confirmed it was added. I confirmed two times and they said it was added. and when I asked them 2 days before returning the car because I have not been charged for insurance yet and when I ask them when will they charge. they said it is not added and they told me that they called me to provide my home country license and I did not provide. In fact they don’t even call me. When I check with the customer service via app , one staff told me they will add it immediately then one day later they came up with nonsense reason and they said I am liable for the damage . I clearly stated before renting the car that I want to add additional insurance and they clearly told me that it was added . Then they twisted everything and make a lie. Please never rent car from them. They are liar and fraud

Another car rental company that rip you off when you return the car back to them!
They tried to tell me there was a mark on the side of the car which I had done. Luckily I had proof that this mark was already there and so they couldn’t charge me. Then they charged me 260AED for cleaning when the car was spotless as I had it cleaned a week before. Defo wouldn’t recommend this company

Do not deal with this company at all they deducted 4000 aed then asked for documents and then just cancel without any clear justification and tell me they will refund in 5 to 10 working days.

Rented 2024 Mazda CX-5 under bookingID: 1000065370 on 2024-02-17 till 2024-03-17.
The pickup was smooth. Actually the car owner is Thriffty.
Once I decided to return the car early, I was not able to pick early return date in Careem app (no such option at all). Contacted support helpdesk via email. Agreed to return the car on Saturday, 16 March 2024 while the official return date was Monday, 18 March 2024. What went wrong then:
1. No one came to pick the car on 16 March on agreed date and time between 3 and 5 PM though I was waiting at home. I need to change my plans to stay at home to pass the car. Anyway the call center support called me the next day saying I didn't pick the phone, but email support confirmed the mistake on their side.
2. The swapp page on Careem app automatically extended the rent, but I didn't do anything and was sure early return via email support is enough
3. I was charged 303 AED due to extension I didn't ask. Later they returned the funds.
4. A month after return I was charged 100 AED for missing fuel. The funny part is that I received the car with 50% tank full, but returned with 100% full, and got charged for the whole tank.

Will never deal with SWAPP again and regret I ever provided them my bank card details.

I was trying to get a rental car and was kind of struggling until I was contacted by a man called Manuel he kindly walked me through what to do step by step and was very helpful,

I really liked my experience with swapp, they made my stay in uae a perfect one

I have been in contact with them even before having the car booked and they assisted me with all details needed,they have the best customer support

They were always updating me for when the car would be delivered

A total rip off. Avoid at all costs.

Had a really bad experience with swapp. Charged me for a damage that not there when I gave the car.

I feel compelled to share my terrible experience with Swapp Car Rental in order to warn others about their deceitful and dishonest practices. I recently rented a car from Swapp, and my encounter with them has been nothing short of a scam. I rented a car from them for two days while my own car was in the mechanic's shop. On the day of pickup, the driver who arrived to collect the car failed to inspect it for any scratches or damages as he was supposed to. Instead, he immediately focused on the boot and removed the cover, revealing a filthy and damaged tire below the boot cover. He questioned me about it, and I clearly stated that I had nothing to do with the tire. He nonchalantly shrugged it off and left. To my surprise, days later, I discovered that AED 575 had been debited from my credit card for the alleged damage to the tire. I immediately contacted the driver, but he conveniently pretended not to understand or speak English. Frustrated, I reached out to them via WhatsApp, and they provided me with phone numbers to call. However, when I called, they simply told me that I had no evidence to prove that the damaged tire was already in the car. Ironically, they themselves had no evidence to support their claim that I had caused the damage. If you are a UAE resident, be extremely cautious when dealing with Swapp Car Rental. They seem to have a particular agenda against customers, as they will go to great lengths to exploit and deceive them. However, if you are not a resident, they will conveniently inform you of a supposed road fine that you are liable for. This is nothing more than a ploy to extract additional money from customers. My experience with Swapp has left me deeply disappointed and convinced that they can NEVER be trusted. Their lack of transparency and integrity is evident in their dealings. I strongly advise anyone considering using their services to think twice and explore other reputable car rental options. In conclusion, I urge everyone to steer clear of Swapp Car Rental. Their dishonesty and lack of integrity are evident in the way they conduct business. Trust me when I say that they can NEVER be trusted, and it is in your best interest to avoid them at all costs. There are plenty of other reputable car rental companies available that prioritize customer satisfaction and honesty. Please take my experience as a cautionary tale and save yourself the trouble and frustration of dealing with Swapp Car Rental.

TELLING LIES
I rented a car for two days and on the day of pickup the driver came and went directly to the booth and brought out a damaged tire, and then told me I damaged the tire. I was shocked and suprised because I never knew there was tire in the booth and it was not even a spare tire it was just a nomal tire.

I then told the driver I knew nothing about the tire in the booth then the driver replied with just ‘ok no problem it’s fine’ then he left. And after 1 day 525aed was debited from my account without me authorizing it and also 50aed without no explanation they re just claiming for damaged tire.

Am so confused because how come they was a case of damaged tire in the boot which I don’t know of, meaning these guys put damage tires in the boot and later claim you damaged it…..pls don’t do business with this people am stil trying to get my money back.

ABSOLUTE WORST EXPERIENCE AND NOT RECOMMENDED AT ALL!

How can Careem be associated with this? They claim no deposit bit when the car is delivered and even after it is returned they just keep charging random charges to my card. On 2 occasions they charged 200 and when i enquired about it i was told "technical mistake it was supposed to be a refund". Huh? Why charge me then! When the car ia returned, weeks later i get charged for late returns, when it was booked for a month on the app and picked up on time! The charges just keep coming and its not acceptable!

Seriously dont recommend using any part of SWAPP car rental. Pay no deposit is the marketing line, but this is a signup for unlimited random charges on your card!!!!!

Delivery was right in time, the team was communicated transparently. Great experience all together

I want give review about company , they do their best to help me give car as day as i write
Special thank to Abed Al Hamid for do his best

Hi they cheated me without reason
The took rent car amount after that i uploaded my documents after rejected and my amount will refund in 4_5 days!!!!!!!
It's logical what kind of management!!

Worst service ever! Drop off times are delayed and no one updates you and pick up times even delayed and very unprofessional

The car was delivered five hours behind schedule. The provided model did not meet my expectations. Additionally, the car had unclean seats. Despite pursuing customer support daily for two weeks to either exchange the car or at least clean the seats, there were no resolutions. The service is terrible, and the customer support is useless.

Its is now 6:40pm, my car was meant to be delivered between 3:30-5:30. The customer support team is nonexistent and the logistics team is rude and unhelpful.

The lies from this company is wild! My call logs and email chain shows I have connected with them over 20 times today alone for updates and information on delivery. With only 1 call back after 6pm, they are running late. How late, they dont know. Can the drive call me or me them - no.

Would highly recommend that you keep looking for a car rental agency as these people have no idea how to service customers

I am joining the chorus of people who have had an awful experience with this service due to the overpromising and underliving experience:

- I booked a car for a 10am to 12pm delivery on Sunday. After much back and forth I am told at 12:30 that it will be delivered between 2pm and 3pm.
- By 4pm the car is still not delivered and the customer service stop responding to my emails and chat messages
- All of this from a service endorsed by Careem and where your money is taken upfront

Scammers. They just stole my money