Placed order then nothing for weeks. No response from company. Having to claim money back on credit card. Looks like the company is run by a kid.
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Leia as opiniões dos outros
I ordered two bracelets in June that didn't arrive. I contacted the support email, and was told they would be resent, however I heard nothing more. Since then, I have sent several chaser emails askin... Ver mais
Great company, really quick and efficient. I ordered a wrong size on one bracelet so sent back with prepaid card. Sorted with new size bracelet and returned in 48 hours, awesome service. Bracelets fan... Ver mais
A empresa respondeu
I ordered a bracelet in mid Febuary. Unfortunately it did not arrive so I contacted the support team. I received a very quick response by Ed who after making sure the address was correct sent a repla... Ver mais
Informações sobre a empresa
Escrito pela empresa
We sell men's UK nylon nautical shackle bracelets inspired by the Sea. Made for the average Sea Dog! We are based in the UK and ship using 1st class Royal Mail next day delivery.
Informações de contacto
Unit 2, WN6 7NR, Wigan, Reino Unido
- help@krakenbracelets.com
- krakenbracelets.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great quality product brilliant…
Great quality product brilliant customer service
Simply refreshing in today's world that…
Simply refreshing in today's world that you have customer service like this.
Easy to order and I like the product
Fantastic service
Fantastic service
Replaced bracelet when I'd ordered the wrong size
Really nice quality
Will be ordering more shortly
Arrived promptly and was exactly as the…
Arrived promptly and was exactly as the photo. Good quality too-recommended
Fab products
Very happy with company and my purchases . Had one issue which was rectified very quickly and easily . Latest bracelet is very good and comfortable .
The whole process was simple and…
The whole process was simple and straightforward. The item received was top quality too.
The items have been posted twice
The items have been posted twice, have received no tracking information and nothing received
Good service & speedy delivery
Good quality bracelets
Great product and customer service
Great but could of been better
Great but could of been better, no replies from customer service, eventually it was sorted, never had a previous problem as 12 bracelets would suggest.
Hopefully a one of, still great products and will still buy more
Steven
Had to return an item purchased
Had to return an item purchased. Replied to my message really quickly and advised what I needed to do and my replacement turned up straight away. Great service and company to work with.
Absolutely shocking service
Absolutely shocking service, avoid at all costs!
Claimed next day delivery, after three weeks and no reply from multiple emails to customer support , I contacted pay-pal to request a refund, and surprise surprise they sent the item out, still no contact from the supplier.
Reading other reviews it would appear that this is a common theme
Great quality bracelet
Excellent customer service a great…
Excellent customer service a great product 👍
Nice items
Only use the once and found their sizing to be a little bit off as item purchased was too big for my wrist. I could have sent it back, but the process seemed lengthy and confusing.
A super product BUT.....
This is going to be a difficult review to write. The Bracelet (I finally ended up with a Siren) is not just good but great - I love it to bits and it has already had lots of days out afloat on my boat (even in winter). As a quality product I'd happily recommend it. BUT - getting it was a nightmare as non-arrival, a change of item (they had run out of my chosen item) and then very slow responses to my emails left me thinking that this was actually a scam. It would be a shame if a nice product got dragged down by poor customer service. If it wasn't for this, I'd have happily given it 5 stars!
They sent wrong size and now no communications
Ordered two Bracelets in size Med they sent one of them is size Large have now sent them 5 emails and tried an email from another account just in case they were going into their junk. No response at all. No tel number so will now take it up with my bank. Product and delivery was ok but their communications are non existent. Be warned.
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