Lion Air Group Opiniões 

Wenn es Null Punkte geben würde, würde ich Null Punkte geben. Lion Air ändern bzw. stornieren dauernd ihre Flüge, sind verspätet und es gibt keinen Costumer Service! Für Flüge innerhalb Indonesiens lieber auf Garuda buchen, auch wenn diese ebenfalls sehr chaotisch sind.

Vol prevue le 15 à 10h40, la veille (après midi) 1 er changement par mail 9h40 second 7h40.... Du coup modification de la fin des vacances pour un réveil à 4h30..arrivée à l'aéroport à 5h30 et découverte du départ du vol à 11h05 !! (nouveau mail reçu à 3h00 du matin pendant que nous dormions...) Attente durant 5h30 à l'aéroport et nouveau décalage à 11h55 puis attente dans l'avion pour un départ effectif à 12h40.... Temps interminable également pour descendre de l'avion à Jakarta. Avion sale (présence de 2 cafards repéré par mes enfants) et en état peu inspirant, peinture sur les ailes très détérioré rideaux cassé etc... Rien ne va, service client contacté la veille lors des 1 er changement pour modifier le billet mais totalement inutile et inneficace... Je voyage fréquemment et je garantie qu'il s'agit de la pire des compagnies aériennes que je connaisse.. À fuir sincerment

Very poor service when I checked in.
I asked to give me aisle seat since my flight more than 4 hours.
The check-in staff(man) very rude and impolite. I mentioned my request many times(although I checked in 3 hours before my flight departure ). The staff still also cheating and said no aisle seat and without giving my check-in luggage receipt.(Just throw it to trash bin)
After I enter airplane cabin, I found some aisle seats still available.
This airline is really bad, should be ranked as the worse airline.

Vlieg niet met Lyon Air. Vlucht wordt geannuleerd, vervolgens wordt er een verkeerde tijd gecommuniceerd van de alternatieve vlucht waardoor de alternatieve vlucht wordt gemist, na omzetting vlucht vertraging. #10 uur later op bestemming dan vooraf geboekte vlucht#. Dan moeilijk doen over compensatie waar je recht op hebt en ze je proberen af te wimpelen.

Don't fly with Lyon Air. The flight is canceled, then the incorrect time of the alternative flight is communicated, causing you to miss the alternative flight. After the flight is changed, the flight is delayed. Your destination arrives 10 hours later than your pre-booked flight. Then they make a fuss about your entitlement to compensation and try to fob you off.

Jangan terbang dengan Lyon Air. Penerbangan dibatalkan, lalu waktu penerbangan alternatif yang salah dikomunikasikan, menyebabkan Anda ketinggalan penerbangan alternatif. Setelah penerbangan diubah, penerbangan ditunda. Tujuan Anda tiba 10 jam lebih lambat dari penerbangan yang telah dipesan sebelumnya. Lalu mereka mempermasalahkan hak Anda atas kompensasi dan mencoba mengelabui Anda.

The Lion Airline is a Rip off. I bought a tickeck 5 month ago to go to Makasar. Four days before the flight they change the flight for the folowing day. I had to buy a new flight with them since is the only airline that is operating. To make it short, you have to buy 2 tickets for the same route. Customer Service does not exist

Schedulde change + Airline change to another indonesian bullshit carrier ?
No !!
Full charge back under way.
Indonesia despite having huge population only seems to have fraudulent bullshit carriers …
What a scam !!

Die schlimmste Airline mit der wir je geflogen sind … Flugverspätungen von über zwei Stunden sind nicht die Ausnahme sondern die Regel!

Nul, compagnie à fuir! 3h de retard, enregistrement interminable, un minimum syndical d’excuses, avions douteux, air conditionné en panne. Aucune indemnisation.
Mon conseil: préférez le speed boat pour aller à Lombok, plus rapide sans aucun doute (1h30 à 2h) et en plus vous ne serez pas enfermés dans l’aéroport surtout lorsque le soleil brille.

Flight JT747 for example; 90% is delayed. Average delay about 90min, but also up to 4hrs. This is years already. Why even make a scedule if you just fly whenever it fits? Why is there no email updates etc? Simply very bad airline, I will avoid when i can.

2 Weeks ago my Lion Air flight from Depasar to Surabaya was delayed almost 3 hrs. Today my flight from Jakarta to Denpasar was delayed almost 6 hrs. The flight displays at Jakarta airport provided wrong gate information. The boarding process started and was aborted with two announcements of delays again following each other up. Do these guys ever learn Ruud van der Linden the Netherlands

Very poor customer service with my pregnant wife. We were told to wait at customer service area so she could be checked by a Dr before the flight. We waited for over 1h, and asked multiple times for an update. Eventually someone more senior took my wife to see the Dr. by the time she was ready, it was final boarding call. no water was available in the waiting area, and none available on the flight also. My complaint were just met with a copy paste answer.. Lion Air doesn't care

I bought a ticket from them through budgetair which is another scam company and they changed my flight with another airline and at another time and didn't even inform me so I missed the flight and they refuse to refund, I tried everything, they are about to bankrupt, don't book from them.

Vlucht geboekt van lombok naar jakarta. Dit gedaan via booking.com. nu kwam ik erachter dat de vlucht ineens einde dag vertrekt, waardoor ik mijn connectie in jakarta ga missen. Ben al 2 dagen met booking.com en de vliegmaatschappij aan het appen en of bellen, maar ter vergeefs. Wat een waardeloze maatschappij. Je appt middels watsapp met de vliegmaatschappij, maar geen succes.

Boek nooit bij hun je reis!

Once a 6 hour delay with no warning, no refund, no explanation. Another time flight canceled with no explanation. Then... From 3pm to 11pm to get attention in the chat for assistance. And what did they do? Nothing. Assistance kept the chat active without even answering me and my problem wasn't even difficult, in fact, very simple but only they could fix it. They have exorbitant prices, really much higher than American or European airlines, paying their employees a third of what you pay in Europe and the United States, paying less taxes, and therefore they have an immense profit but they don't offer any guarantee and no assistance.

BEWARE!
3 flights recently all changed flight times without notification.

Previously I wasn't in any rush, though this time the delay means I miss a meeting.

If you've got important meetings, business or anything use a different airline from the Lion Group

byk scam ..byk kantor bohongan di google tp pihak lion air knp tdk melaporkan.
saya tdk bs terbang sesuai jadwal krn sakit sampai ke UGD.
ktemu no tlp di google dan ternyata scam.akhirnya ngurus ke bandara dan juga lewat whatsapp tp mereka tidak bs kembalikan uang dan blg tiket on schedule. bingung kan. la saya tdk bs terbang. di WA diblg direfund kl ada penolakan di bandara ya bagaimana ditolak. jam 11 saya br keluar dr UGD. jam 12 jadwal terbang. butuh 1 jam dr UGD ke juanda.

benar2 tidak berperikemanusiaan. harap ati2 mungkin lbh baik byr mahal dikit jd tdk perlu berurusan dengan seperti ini

I keep it short as everything has been said vy others: Never ever ever ever ever.......again.

Booked a flight with Lion Air. The website is super slow and unstable. After booking, I was sent back to the home page with no confirmation. I did not receive an email and the money was shown as pending on my account. After half a day, I decided to book again, as I figured it did not go through. There were no more spaces left for the flight I booked (which is why I felt in such a hurry). So I decided to book for the next day. The instant I was done, I received BOTH confirmation emails. So now I had two flights on two different days. I contacted support, but they say it is not a double booking because of the differing date. So they make me pay a 25% fee for the cancellation. Terrible customer service, terrible website, never again. Hope the flight turns out okay...

This airline company is the worst of the worst. Avoid at all costs, I certainly will.
I have to restrain myself for telling exactly what I feel about Lion Air.
This is just to warn travelers not to fly with them. Lion Air doesn't give a hoot about their customers and/or reviews.

This is the worst airline I have ever flown with in my life. I would not fly with them again even if they paid me money to do so.

12 hour delay for a one hour flight. Delayed one hour at a time. They make you come back to the gate every hour pretending the plane will finally leave, only to delay it for another hour, for 12 hours straight.

This was a 1hr domestic flight but I could have done a round trip to my home country and it would have been quicker.

No compensation. No apologies. Nothing.
That this company is allowed to operate like this, to exist, is beyond me.

Avoid at all cost.