Lion Air Group Opiniões 

I wanted to buy a ticket from DPS to KNO but their website was not working properly. I tried with four different browsers and two different computers. After choosing the departure, destination and date, I clicked on the search icon to continue and... nothing, blank page and endless waiting.

Then, I wanted to buy a ticket from Batik Air (Lion Air group), but unfortunately at the checkout I couldn't enter my credit card number because their website only accepts 1 digit!

Then, I wanted to change my flight schedule, but their website asked for a booking reference number, which I didn't have because they only provided a QR code, I only have the ticket number. Also, even with the PRN code that was given to me via WhatsApp Help, the page that is supposed to be used to reschedule a flight, did not recognize my PRN code, so I couldn't recover my flight!

Then, I learned via WhatsApp that my flight was rescheduled, but no one informed me. If I hadn't tried to change my schedule, I would have missed my flight. Eventually they informed me, but just one day before the flight, what were waiting for? Then the new flight was at an inconvenient time for me, but as I said, I couldn't reschedule it due to their broken website.

Then, I changed my flight JT963 from Medan to Denpasar. However, when I searched for my reservation, the date was still the old one. Also, their app couldn't find my reservation, if I searched for both the old and new date, it couldn't find it, nada.

Then, my flight JT 963 was supposed to depart at 9:40 from KLO. Then I got the information that it was delayed until 11:30. Then at the airport it was 12pm. Then it was almost 12pm and no plane. I asked at the airport gate and they didn't know. Nobody knew anything. And their Whatsapp help doesn't give the possibility to see the time.

Then, when I finally flew from Medan to Yogyakarta, one of the rows of seats was not available, it was clearly ruined, the plane was in really good condition.

Then, there was a mask on the floor, did the hostess take it? Of course not, she didn't care, she was probably used to garbage.

This is the level of professionalism that Lion Air shows. In every aspect: website, app, staff, planes. Everything. Only when I managed to communicate with them via email were they friendly and professional. Not enough, too little.

Now, this list says it all. If you can, do yourself a favour, AVOID this airline. I have flown in over forty countries, I have never experienced such a disaster. No wonder there are fatal accidents.

Scammy airline, absolutely NO customer support, nobody gives a damn. Just a lousy robotic WhatsApp number that doesn't do anything. Nobody really gives a rat's but here about anything, if you can swim, I recommend you rather swim than fly with this airline. They should get their license revoked, absolutely useless and an insult to the aviation industry.

NEVER use Lion Air Group flights! ALWAYS cancelled or change flight times just before departure without notice. Very very very unreliable:-(

So terrible customer service staff! He wasted my time. I was running to the flight to the airport

I was on a group tour of Java, Bali and Komodo. Lion Air left my entire group's checked luggage at the Juanda airport in Java instead of transporting it to the airport in Nusa Dua in Bali. Then, refused to fly it over until the next day. We had a cruise booked for the next day. Believe me, this airline does not care about tourists. They will ruin your vacation with a smile on their face. A boat had to deliver our luggage or we go on the cruise wearing street clothes and underwear for bathing suits. Lion Air is awful.

We had booked a flight from Denpasar to Manado for 3 May. When we went to check in, we were told that the flight had been cancelled.
We then went to the Lion Air office in Manado to apply for a refund. Unfortunately, this was not possible.
As we had booked through a travel agency (Nusa Trip), they would have to sort it out. They told us that Lion Air would have to confirm the flight cancellation. Unfortunately, the company is not even prepared to do this, they simply no longer respond to enquiries.
And Nusa Trrip the same.
Never again!

Translated with DeepL.com (free version)

!! ACHTUNG BETRUG !!
Das scheint ein System zu sein.

Offenbar werden Flüge verschoben, verspätet, gekenzelt wie es denen passt, natürlich ohne Entschuldigung o.ä.

Ich hatte aufgrund von Verspätungen meinen 800€ teuren Anschlussflug verpasst und habe diverse Mehrkosten da ich zwei Nächte in Jakarta bleiben musste...

Ich rate stark von Buchungen ab und muß mich in meinem Fall an die Anwälte wenden.

AVOID AVOID AVOID!!! Don't purchase ticket from Lion Air and Wing Air, both flights of my round trip was delayed for onward 2hrs 45mins return 1.5hr, and both flight has pushed the following flights delay. I tried any possible way to contact Lion Air, you will never find a way to get in touch with customer service. I tried to call, live chat and email Lion Air upon arrival of the onward flight to reschedule to an earlier return flight. They simply don't reply email, they don't answer call, and the live chat is a ai dead end, you will never get to talk to anyone by anyway. So if you have a connecting flight, good luck.

Zwei Flüge gecancelt, Anschlussflüge dadurch verpasst und keine Entschädigung. Niemand fühlt sich zuständig und der "dumme" Tourist darf sich schön neue Flüge buchen. Aber das Geld wird natürlich schön eingestrichen. Sollte man sich definitiv selbst ersparen.

Cancelled my flight with no reason why or options i.e. refund or change

I have had to apply for a refund which I have been told could take 30 days.

Lion Air's website is not functional at all. I discovered you may book your flight through the Airasia.com website even on Lion Air flights. I would recommend using a credit rather than a debit card for your purchase. If your flight is cancelled and you struggle to get your money back you can contact the credit card issuer directly to get your refund.

I don’t think they even deserve a one star but that is the lowest option!

LION AIR GROUp STEAL YOUR MONEY. The group includes Lion Air, Wings Air, Batik Air, Batik Air Malaysia, Thai Lion Air, and Super Air Jet.

Lion air cancelled our flight and we were unable to use their website to book a new one or get a refund. They have a system where their airlines blame each other and no system to support customers. Their website purposely does not work so you can’t request refund and when using their WhatsApp chat they just send you in circles and say you have to speak to another airline in their group.

I went to the airport to ask for someone to help but similarly to the WhatsApp customer service they could not help. They could not even phone someone to help but told me to use the link to request a refund which constantly has an error every time I have used it in the last few days, another clear example of fraudulent practice

I have still not been able to speak to anyone and have had no responses to emails.

A return flight from Surabaya to Toraja Airport costing 600€ for two adults has turned into a nightmare of buying 4 additional tickets valued 1500€ (not refunded) in order to travel. Continues changes to schedule, staff very unprofessional, apps and website full of bugs, wrong information to customer. My holiday was completely ruined and I spent hours to fix the problem myself ( buying, obviously, new tickets each time)

Unreliable airline. Has a policy to cancel last minute the flight and rebooks you in other time. Also we boarded earlier in the aircraft and didn't have air-conditioning. It was suffocating to wait 1+ for the take off in a packed plane with broken air-conditioning.

Evitez de choisir cette compagnie et ses filiales (Batik Air, Wings Air). Je voyage à travers l'Indonésie depuis de nombreuses années et j'ai eu souvent des retards ou des annulations de vols. Je préfère payer un peu plus cher en utilisant Garuda Indonesia. Je suis alors plus confiant sur cette compagnie qui ne m'a jamais déçu.

After I booked I read all the horrible reviews but luckily I have a different experience. The downside was that our first flight from Makassar to Surabaya was delayed 2.5 hours. That meant that we missed our international flight to Kl. So I went to the information desk to ask what the possibilities were. And to my surprise the offed to rebook our ticket for free the next morning, free hoel with breakfast and a free ride to the international Terminal. All went very smoothly.
The plane was clean and the seating oke for a budget airline

Mein Flug von Makassar nach Ternate wurde ohne Ankündigung um 3 Stunden verschoben. Kein Voucher für Wasser oder Essen . Man sitzt 6 Stunden im Flughafen, der nicht einmal Wasser oder Internet anbietet. Wird ständig vom Personal angelogen. Zweimal wurde uns nach Reklamation ein Voucher zugesagt, 2 mal passierte nichts. Die sollten ihren Namen von LION AIR in LIAR -AIR tauschen. Vor einer Stunde sprach ich mit einem weiteren LION-AIR Mitarbeiter, auch dieser versprach sofort Essen und Wasser. Raten Sie Mal? Nicht und wieder nichts. Die Unfähigkeit dieser Airline wurde bestätigt.

This is THE WORST airline I have ever flown and that is saying a lot because I have traveled with dozens of regional airlines on every continent (safe for Antarctica).
I had booked two tickets on a DIRECT, MORE EXPENSIVE flight a couple of months before the departure date. 10 days before the flight, they canceled my original flight and rebooked us on a flight that was scheduled for almost 8 hours earlier. It departed 30 minutes after we got into Jakarta, making in impossible to catch seeing how we had to go through immigration, collect our bags, and get 3 miles away to another terminal.

After a FULL WEEK of me emailing them daily, they finally rebooked us to a NON-DIRECT flight that was in the middle of night, so we lost $125 for our non-refundable hotel room we had booked.

THIRTEEN HOURS BEFORE DEPARTURE, they canceled that flight and rebooked us automatically on the same flight I had already told them we couldn't make. I try to contact them within 10 minutes of receiving the cancelation email and go on to send them FIVE EMAILS which they never answer on the day of our flight.

Luckily, my husband somehow manages to get in touch with someone on WhatsApp after waiting for over two hours for a chat response and we are then rebooked on an even worse flight, with a layover (9 hours instead of the 3-hour direct one), that is much cheaper than the original we booked, not to mention the $125 we lost for our non-refundable hotel room because of flight cancellations.

The second leg of the flight we were rebooked on is now 4 hours delayed and it is entirely unclear why when the plane is right outside and your staff has offered no apology or explanation, no refund, no nothing.

If you want to get ANYWHERE, it is imperative that you do not book with Lion Air, Thao Lion Air, Batik or any airline in that atrocious "family".

Lion Air Group will leave you stranded. Without doubt. Customer service online is virtually non existent - it’s a WhatsApp No. but you can only message) and the response I did get after 2 hours appeared to be from someone who worked in the local fish and chip shop. They had no idea…
My flight with Super Air Jet (booked through Batic Air) was continuously cancelled in the 10 days running up to my booking. As I had an onward long haul connection from Jakarta I decided to cut my losses and rebook with another airline (that did appear to fly regularly).
AVOID LION AIR GROUP AS YOU WILL BE LEFT ON YOUR OWN

Eine komplette Katastrophe. Stornierungen ohne das man informiert wird, keinerlei Kundensupport, keine Hotline. Nur ein Alibi-Whatsapp Chatbot, der einem in keinster Weise hilft wenn der Flug ohne Ankündigung und Begründung storniert wurde. Es wird Gebrauch davon gemacht, dass es dort keine Fluggastrechte gibt