Lion Air Group Opiniões 

What a company.. we booked 2 Flights Some weeks ago. For the first flight, we got an e-mail that the flight has cancelled, But there was an free alternative earlier that day. Allright, can deal with that..
the second flight; also cancelled. This time no alternative. Stranded at the other side of the world with no help from the company. We requested our money back, But the other reviews here, i’m not expacting that to happen. We Will see, But Lionair wont see us again..

Don't travel with this company, they've canceled a flight and aren't offering me an alternative. Besides, I've requested a refund to my agency so that they can refund me, and they're not doing it. Terrible customer service, they don't help me on WhatsApp and don't respond to emails. It's a scam!

Mehrere Inlandsflüge innerhalb Indonesiens wurden einfach ohne Angabe von Gründen gecancelt. In zwei Fällen bekam ich keine Information und erfuhr von der Stornierung erst am Flughafen. Die Folge: teure Ersatzflüge, verpasste Anschlüsse, zusätzliche Hotelkosten. Der Service für die anschliessende Reklamation und Rückabwicklung ist eine Katastophe. Ich muss leider von dieser Airline abraten.

à éviter! les vols sont annulés au dernier moment, ou retardés sans explications...

LIE ON AND WINGS AND BATIK WORST AIRLINE GROUP ON EARTH ..

Had a flight on Batik Jakarta to Labuan Bajo.. arrived at Bandara 2 hours early and the flight is not listed on the board for checking.. went to cust service they said counter 22. went there and after checking computer go back to customer no service ..back to Cust service and they said flight cancelled...What ?. no notice just show at airport and cancelled..I know some Bahasa and I was yelling very loud, pissed.as hell..they put me on super air jet...ticket said Bajo but actually Bali...pissed again went to transfer desk got new ticket and .....Batik Delayed again it was not even supposed to Arrive on Bali till 1, then delay again, then again and board said arrival of aircraft was 4:30 gate 2.. I just walked around abd around and stopped at get 1 to charge my phone.. at 4:25 I looked at the board and it said last call gate 6..ran like hell and got to gate just in time ..they apologized for the delay and gave.you a plastic cup of water and box of cold chicken...I laughed said BODOH SEKALI...VERY STUPID..

ARRIVED 6 HOURS LATE..

Horrible experience with this airline. First of all, they canceled my flight without even sending a proper notice about it, I had to find out by accident and follow up with them to clarify. Then I had to message multiple times with customer support to even issue a refund which then took 2 weeks to confirm, and in the end they told me it would take 60 working days!!! to refund the money to my local Indonesian bank account. What a scam, they are holding back my money although it's their fault to cancel the flight... I'm outraged and will never book with them again!

Been flying Lying air for years. We make a joke about their name cause they are nearly always lying about the departure time. Today had to take 2 connecting flights and ofcourse had 2 times a delay. Both for technical reasons 🤔🤔🤔. But you can also decide to fly garuda and pay nearly double 😉😉

I booked return flights between Makassar and Sorong. Having read so many horror stories about Lion Air, I was really worried particularly about flight cancellation and delay. But my experience turned out to be quite positive, there was no glitch and I did not find it much different from other more reputable budget airlines. I will book again.

Horseass airline!
Same thing goes for wings air!

The worst aircraft that Ive been on. Always delayed

Horrible. You have a flight at 1:55 pm and that very same morning at 8:00 am they send you and email telling you that your flight has been brought forward at 10:30 am!!! I can understand a delayed flight but this???

And it not the first time they do this me. But it is the last. I'm not coming again to Indonesia if garuda and Lion air are the only air companies

I booked a return flight with Lion Air from Jakarta to Sorong via travel agent (Opodo). On all agents websites both flights were listed as DIRECT FLIGHTS. I also added and paid for an additional 20kg of EXCESS LUGGAGE for both flights (scuba gear).

After payment conformation Lion Air sent me the eTickets stating STOP OVERS for both flights in Ujong Pandang without lsiting the excess luggage I paid for.

Opodo (which is not helpful anymore) said the airline must have changed the flights (haha, a big joke since they still lsit the flight everywhere as being direct), they can't do anything and if I have to pay for excess luggage at the airport they would re-imburse me. Opodo refused to cancel my booking and to re-imburse me for that or the excess luggage I have already paid there.

Lion Air referred to its webpage where these flights are listed with stop overs (but at all agents they are listed as direct flights) and insisted the excess luggage is not in their system. Even confirmations by the agent that excess luggage was paid for did not convince them.

Lion Air Indonesia is unorganized, unflexible, not helpful and does not co-operate with its agents. I would never ever again book flights with them and can only recommend to avoid this airline by all means.

Do not use wings air. I have been to Indonesia multiple times and they cancel on you the day before even though they know probably a week in advance they are going to cancel on you. They are an absolutely horrible airline. It deserves to go bankrupt and we need to help them along the way to get there.

A pretty good airline and cheap prices according to the service.

I can only write about my experience as I see many “poor” reviews. Booking online with Lion Air/Wings Air was simple and uncomplicated. I added additional weight for my larger backpack. The online instructions for the carry on cabin baggage was clear. Many people ignored this and at the boarding gate the additional/larger carry on baggage was tagged and charged and put into the aircraft hold. The check-in staff were exemplary. The cabin crew were all impeccable and proficient. There were delays out of direct control of the airline. The price of my flights were OK. I recommend Lion Air/Wings Air

First of all my flight is cancelled. Then the replacement flight is two hours late. No wonder they are rated as the second worst airline in the world.

Two flights. More than 7 hours of delay. Terrible experience and they don't care at all whether you have another flight to take or a connection. And nothing you can do to have a refund.
Never again. Worst airline ever.

Charged double for baggage handling, AUD$230. Flying from Bima Sumbawa to Denpasar Bali Indonesia via Lombok, charged double for baggage handling when myself, surfboards and bag didn't leave the plane in Lombok. If you can fly with someone else, do it

The worst Company in my experience. They cancelled our Flight from Balikpapan to Berau and they refused to help US to find a solution.... We asked for a refund, we spent 2 hours in the Airport for this operation.... Inacceptable. Staff at Balikpapan Airport really impolite. Never again

Horrible experience!!! They charged us extra for every kilogram our check in bags had (a lot!) at check in although the website during our booking said we had check in bags included! Flight was delayed for several hours. No information was given about the new departure time. Flight itself was not comfortable at all. Never ever again! Scam company!!