Order total was 228 (with shipping) but i was charged 233..???? Tax fees are already calculated prior to payment, I can see it in the invoice. And custom fees are always required just before the sh... Ver mais
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Leia as opiniões dos outros
Excellent it's just I could not get one product tht is upsetting m rest experience was very good if u could arrange r-Retinate intense night serum I bought th day and night serum but I do want to hve... Ver mais
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shippin... Ver mais
A empresa respondeu
Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
North Orange Street 1209, 19801, Wilmington, Reino Unido
- lookfantastic.ae
3,3
Aceitável
4 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Excellent customer service.
14 de dezembro de 2025
Opinião espontânea
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The order didn’t arrive
The order didn’t arrive, it got canceled automatically, and the amount was not deducted
13 de dezembro de 2025
Resposta da Lookfantastic
Hello Rahma,
We regret your order was canceled and you weren't charged. We'll investigate what occurred and work to prevent this issue from recurring.
A message has been sent to your account.
Kind regards,
Liam
Terrible experience
Terrible experience, they sell you products that are out of stock and instead of refunding they keep your money. I am trying to get refunded and no one is listening.
10 de setembro de 2025
Resposta da Lookfantastic
Hello Julie-Anne,
We regret that you had a negative experience. We take your comments seriously, and we're sorry to hear about the issue with your refund. We'll look into this, a message has been sent to your account.
Kind regards,
Liam
Resposta da Lookfantastic
Hi,
Thank you for leaving your review.
I am sorry to hear that you have items missing from your order.
I have investigated this further and contacted you via your account.
Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Jonathan
Resposta da Lookfantastic
Hello Jackline,
We apologise that you did not receive your order and for the lack of communication.
We'll investigate the issue and improve our service, a message has been sent to your account.
Kind regards,
Liam
I have ordered items which worth 700…
I have ordered items which worth 700 Aed.it shows that I am eligible for a gift as my order is more than a certain amount. It showed a gift in the cart without any image . But once I received my products, there was no gif. So basically they scam you to buy.
29 de novembro de 2025
Opinião espontânea
Resposta da Lookfantastic
Hello Tony,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Paid for express delivery as needed…
Paid for express delivery as needed urgently for an event, said delivery this week and now saying delivery not due until day after the event I needed it for - useless and doubt I’ll get money for delivery back
9 de dezembro de 2025
Resposta da Lookfantastic
Hello LW,
We regret that the express delivery arrived after your event. We appreciate you bringing this to our attention. We'll review what occurred with your order to improve our service.
A message has been sent to your account.
Kind regards,
Liam
Horrible team
Horrible team. Didn’t send my package, refused to pay my refund. Terrible service
11 de novembro de 2025
Resposta da Lookfantastic
Hello Aisha,
We regret that your package was not sent and that you're having trouble getting a refund. We'll look into this situation to see how we can improve.
A message has been sent to your account.
Kind regards,
Liam
I didnt get look fantastic mystery bag…
I didnt get look fantastic mystery bag which was visible while ordering. Also it takes forever to deliver things.
29 de novembro de 2025
Resposta da Lookfantastic
Hello Jigna,
We regret that the mystery bag was missing and the delivery took so long. We appreciate your feedback and will look into these issues to improve our service.
A message has been sent to your account.
Kind regards,
Liam
I didn’t get my order
I didn’t get my order. I was late, I got an email about 1 product from my entire order is out of stock.
Later I got an email about cancellation of this product.
My order was still not shipped and I message customer service about it. They said that products from my order are out of stock but I could find them still selling on website. I asked about it but didn’t receive any answer
After 1 week of waiting customer service person told me that I can keep waiting until it’ll be available or I can cancel my order
I tried to cancel some of products and keep other stuff but my entire order was canceled
I waited for Black Friday sale to purchase hair products but ended up buying it full price in other store.
My experience with your website was not just unpleasant but cost me money
29 de novembro de 2025
Resposta da Lookfantastic
Hello Dilrabo,
We regret that your order was not fulfilled as expected, especially after waiting for the Black Friday sale. We appreciate you bringing this to our attention, a message has been sent to your account.
Kind regards,
Liam
Bad service and bad everything they…
Bad service and bad everything they charge me money for delivery and my order was more than 2000
7 de dezembro de 2025
Resposta da Lookfantastic
Hi Mouza,
I appreciate your feedback and am sorry to hear about the poor service and delivery charges. We will investigate this issue to improve our services.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Natalia
I get all the products that I want
I get all the products that I want. Genuine discounted rates. 100 percent satisfied.
3 de dezembro de 2025
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Loved shopping here
Loved shopping here! Easy ordering, quick delivery, and authentic products. Very happy with my purchase.
7 de dezembro de 2025
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I ordered 3 items
I ordered 3 item. Received 2 and no news of the 3rd item, which is a Mac lipstick
29 de novembro de 2025
Resposta da Lookfantastic
Hi Promila,
I regret that you did not receive your complete order.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Natalia
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I missed my beauty box
It breaks my heart because this used to be my absolute favorite app 💔
Ever since you stopped shipping the Beauty Box to my region, the experience hasn’t been the same.
The international website is still way better than the local one 😣
27 de outubro de 2025
Resposta da Lookfantastic
Hi Bushra,
I am truly sorry to hear that your experience has been affected since we stopped shipping the Beauty Box to your region. We appreciate your feedback that the international website was better than the local one. We'll take this into consideration.
I have sent you a message via your online account, please take a look at this when you are able to do so.
Best regards,
Natalia
Delivery schedule is very poor
Delivery schedule is very poor and they done mention that you have to pay vat for certain products while ordering
22 de novembro de 2025
Resposta da Lookfantastic
Hi Tabrez,
I regret that your order was not delivered as expected and that you encountered stock issues after waiting for a sale. We appreciate you bringing to our attention that you found items still for sale while your order was canceled. We'll investigate this situation to improve our processes. Thank you for your feedback.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Natalia
Resposta da Lookfantastic
Hi Saida,
I regret to hear about the issues you experienced with your order and the out-of-stock items. We apologise for the delayed communication and the cancellation of your entire order. We'll review what happened, so we can improve our processes and prevent similar situations in the future. We appreciate your feedback.
I have now resolved the issue for you and sent a message with all the details.
Best regards,
Natalia
Scamers !!!! I made an order of hair waver tool
I made an order of hair waver tool, instead of it I received a small hair mask k18. When I was complaining, the told me that i need to go to the post office by myself and send it back to them , only after that I will get my money back. Why from their mistake Im loosing my time and money ? In this case they should have send their delivery guy to pick it up from me. They took my money and sent me wrong item and they doesn't want to take any responsibilities. This is insane. They are really Scammers !!! Never buy from them !!!!!
4 de dezembro de 2025
Opinião espontânea
Resposta da Lookfantastic
Hello Tatiana,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
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