Excellent it's just I could not get one product tht is upsetting m rest experience was very good if u could arrange r-Retinate intense night serum I bought th day and night serum but I do want to hve... Ver mais
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Leia as opiniões dos outros
Order total was 228 (with shipping) but i was charged 233..???? Tax fees are already calculated prior to payment, I can see it in the invoice. And custom fees are always required just before the sh... Ver mais
A empresa respondeu
Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Ver mais
A empresa respondeu
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shippin... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
North Orange Street 1209, 19801, Wilmington, Reino Unido
- lookfantastic.ae
3,3
Aceitável
4 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I don’t like that I have to pay extra…
I don’t like that I have to pay extra 35 aed for tracking the order and I didn’t ask for that???
25 de novembro de 2025
Resposta da Lookfantastic
Hi May,
I appreciate you bringing this to our attention. We're sorry you were charged extra for order tracking that you didn't request.
I have now resolved the issue for you and sent a message with all the details.
Best regards,
Natalia
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Payment issues despite several attempts…
Payment issues despite several attempts and team isn’t very helpful.
20 de novembro de 2025
Resposta da Lookfantastic
Hi Afra,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the payment on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
I love it very trusted and I like the…
I love it very trusted and I like the quality of products..
I check on other websites .. look fantastic is best price
20 de novembro de 2025
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Never order from here if you live abroad
I recently ordered a £200 face mask for Look fantastic. I realised it was the wrong one and sent them a message about 2 hours later to cancel. They told me they cant cancel and sent it all the way to Dubai. I had to pay customs to receive the mask and I didn't open it. I initiated a return. They gave me an address in Dubai- Maersk Logistics facility. I used Aramex to deliver to the facility and they provided me with a co-ordinates of location and signature- the location is correct according to the address provided by LF. I have been chasing LF for a refund since. They can't seem to find the mask and then they proceeded to ask me if I could go to the facility and retrieve the parcel!!!! I live too far away, but now it has been delivered according to the instructions and address provided, it is not the customers responsibility to go and look for it. I still have not had a refund and now they even stopped replying to me. I's been nearly a month. Looks like I won't be getting my money back after all. Disgraceful to say the least.
20 de outubro de 2025
Opinião espontânea
Resposta da Lookfantastic
Hello
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Natalia
Original products and good deals
Have received all my products within a week. Original products, good deals, sometimes I get free samples, 7-10 days delivery time. Overall happy and recommend.
20 de novembro de 2025
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I ordered something which after the…
I ordered something which after the payment it was canceled because it cant be delivered this is not the way i really wanted that item so i would give poor rating to the service
15 de novembro de 2025
Resposta da Lookfantastic
Hello Tahreem,
We regret that your order was cancelled due to delivery issues after payment. We appreciate your feedback and we'll review our processes to prevent this from happening again.
A message has been sent to your account.
Kind regards,
Liam
Never received order and money back
It’s completely terrible and unprofessional. I never received my order. I have contacted customer support the name was Monde. And within 40 minutes chat I’ve got 5 different versions. She never bothered to really check. And was responding with something different each time. First it was delivered, than I have to go and collect it. Then it’s out of stock. Then that I wasn’t charged. Then again that I received it. This company feels like a scam with completely unprofessional and useless customer support. Order number:
715323940
19 de novembro de 2025
Opinião espontânea
Resposta da Lookfantastic
Hello Llle,
We appreciate you bringing this to our attention. We are sorry to hear about the multiple issues you faced with your order and the support provided. We'll investigate the inconsistencies and take steps to improve our service. Thank you.
A message has been sent to your account.
Kind regards,
Liam
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
No issues ever - UAE buyer
They always get my orders right and despite my initial reservations about them, they sell original products and ship fairly fast. Competitive prices are what i’m here for.
27 de maio de 2025
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Easy to order
Easy to order
Great options
Unfortunately no sample gifts as usually make up providers offer
16 de novembro de 2025
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Products are good
Products are good. Regular promotions . Quite difficult accessing customer services which can be frustrating. Delivery very quick .
14 de novembro de 2025
Resposta da Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Resposta da Lookfantastic
Hello Rawan,
Thank you for leaving your review.
I am sorry to hear that you would like to cancel your order on this occasion.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
I didn’t get my order and my first…
I didn’t get my order and my first order it has been a month since I ordered it without telling the reason
And now this is my second order and not received yet
Difficult to communicate with the company
11 de novembro de 2025
Resposta da Lookfantastic
Hello Hala,
Thank you for leaving your review.
I am sorry to hear that you have not yet received your order!
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Such a poor customer support poor…
Such a poor customer support poor services they just take the money and ask for my name 20 times !
Don’t recommended them at all
Guys if i will not use the products again and they are the only shop have i will never order
12 de novembro de 2025
Resposta da Lookfantastic
Hello Mohamed,
We are very sorry to hear about the issues you experienced with our customer support and services. We appreciate you bringing this to our attention, and we will investigate how to improve our processes.
A message has now been sent to your account.
Kind regards,
Liam
Discounts!
13 de novembro de 2025
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
There is no different ways to pay only…
There is no different ways to pay only by type the card
13 de novembro de 2025
Resposta da Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
I wasn't able to order a few items in…
I wasn't able to order a few items in my basket due to location. Which is weird as I'm in Abu Dhabi in a prominent location. Absolutely not okay and not happy with it.
13 de novembro de 2025
Resposta da Lookfantastic
Hello Natália,
Thank you for leaving your review.
I am sorry to hear that there was some items you were unable to purchase on this occasion.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
No offers for first orders and no…
No offers for first orders and no special gifts for the first timers
12 de novembro de 2025
Resposta da Lookfantastic
Hello Marwa,
Thank you for leaving your review.
I am sorry to hear that you were unable to apply a promotion to your order on this occasion, and I appreciate the disappointment this must have caused to you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
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