Mortimer Clarke Solicitors Opiniões 

161
•
TrustScore: 1.5 em 5

1,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

It's like if the devil owned a company and employed like-minded people. Really nasty and unhelpful people. Very rude. For a supposed solicitors company, they don't do any research and due diliegence.... Ver mais

Classificada 5 em 5 estrelas

I've had nothing but positive conversations with these guys. They have been really supportive when I've struggled to mamage my bill. Excellent customer service from Josh and Kelly after I'd lost my jo... Ver mais

Classificada 1 em 5 estrelas

Disgraceful company, very poor service, they treat customers appallingly and as per many other reviews only want to go down the CCJ route. They have no empathy or understanding to your situation . Ev... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I spoke to an agent in July regarding setting up a payment plan for an account. I was given up to the 3rd of August to call and make a payment. When I called on that day to make a payment, I was tol... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de advocacia
  2. também em
  3. Cobrança de dívidas

Escrito pela empresa

Mortimer Clarke Solicitors is a specialist litigation law firm, providing litigation services to its clients. Mortimer Clarke Solicitors was established in 2007. We employ over 100 staff at our office in Worthing, West Sussex. We are authorised and regulated by the Solicitors Regulation Authority and the Financial Conduct Authority. We are part of the Cabot Credit Management Group and fall under the Group membership of the Credit Services Association. We operate to the highest regulatory standards and take exceptional pride in the way we work. We understand that dealing with finances can be daunting and stressful. Your wellbeing is our priority and we aim to provide the highest standard of service possible.


Informações de contacto

1,7

Muito mau

TrustScore: 1.5 em 5

161 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,7

Todas as opiniões

(161)

58 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Avoid like the plague

Avoid like the plague, agents will swear at you and even when formally complaining they will still gaslight you in to saying it didn't happen.

Record all calls and inform them of such before speaking with these mis informants.

Edit: Have reached out to them regarding their trust pilot response and still unresolved.

21 de novembro de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hi John Doe, thank you for getting in touch. Unfortunately from the information you have provided, I am unable to locate your file. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot', please also provide your reference number, name and address along with some more detail around your review. I want to reassure you that we would never want any of our customers to feel gaslighted and therefore its important you contact us. Kind regards, Laura.

Dear John Doe. We have not received any contact from you, other than the above review. We would appreciate it if you could email us as above so we can locate your file and investigate this matter. We take the allegations you are raising very seriously and we want to resolve this issue. Kind regards Laura

Classificada 5 em 5 estrelas

5 stars from me.

Contacted them after receiving a CCJ that shouldn’t have been issued due to me complying with them but due to administrative error it went unread. After an investigation and review, they have offered me compensation for my troubles and applying to the courts for the CCJ to be set aside. Wasn’t expecting any of that after reading all these reviews but they get a 5 star from me! Thank you.

4 de novembro de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hi Adam, Wow what a great review! Thanks for taking the time to share your feedback.

Classificada 1 em 5 estrelas

Stay away from them They are not…

Stay away from them They are not professional firm acting like scammers will be reporting to SRA already reported by lots of people. After 6 years of my default account they are still threatening me for ccj which is obviously they can’t force you by law after 6 years and I was victim of fraud it’s really disgusting shame on this firm

14 de outubro de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

•Hi Husain Chy, thank you for getting in touch. I'd like to have a look into your journey with us and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot', your reference number and some more detail around your review, so your concerns can be fully investigated. Kind regards, Laura

Classificada 5 em 5 estrelas

Received a letter

Received a letter, saying my debt was sold to mortimer clarke. No clue why people say they're rude, etc on the phone?

Spoke to a nice lady called Genia i think was her name.

Spoke to me w/ respect, etc. Explained it all.

Edit; had to cancel my direct debit, spoke to josh and sorted. kind and polite as well.

16 de outubro de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hi Fennec, Thanks for your review! I’m so pleased we were able to help 😊 Thanks for taking the time to share your feedback. Kind regards Hannah

Classificada 1 em 5 estrelas

Thieves and Scanners

Scanners! Thieves, they never will pay you. After winning the case they get your money and never replies phones or e mails

21 de setembro de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hi Marcos, Thank you for getting back to us with further details. I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

absolutely disgusting

absolutely disgusting. tried to force me into a payment and man that i CLEARLY cannot afford. still haven’t set one up. honestly DISGUSTING. cannot stress enough how bad they are. i’m appalled honestly. VILE people

11 de setembro de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hi Abi I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

I honestly don't know how their staff…

I honestly don't know how their staff manage to sleep at night. I dealt with Mortimer and Clarke solicitors about a year ago. Was spoken to like absolute trash, and told nothing but lies. For example, they said they had a Ccj granted against me. I believed them. They said I hadn't made a defence against the CCJ and that my defence wouldn't stand up anyway. Then they changed tacked and tried to make a payment plan. Advised me not to take out more debt to pay their debt. How considerate of them. So they treat me like trash for not being able to pay, intimidate me to pay so I get more debt. Then basically call me a fool for taking out more debt to pay theirs. Even though they claimed to have a CCJ against me. On top of that they claim to update my credit file as paid, but didn't.

8 de setembro de 2023
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hi Leanne, Thank you for getting back to us. I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

Don't give them your card details

First line of defence always sound helpful but do absolutely nothing to resolve a situation. Had a payment plan in place, token payment due to bad situation then stole hundreds of pounds out of my bank account, unauthorised and won't give it me back leaving me with 12.00 in my bank, been authorised to refund they say, but still not given it me back. Fobbed off by 3 call handlers. This is going to the ombudsman as I had to cancel all my DDs, had charges for unpaid DDs and had to borrow money for food. Don't even know how this can be legal??!!

1 de agosto de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hi Deborah, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

No replies - useless

Send threatening letters with no info on them and emails with attached docs that you need to log in to see. I cannot log in as the required info is vague and confusing. I also cannot log into the website, and no one replies to my emails. What am I supposed to do? I think a complaint to the Financial Ombudsman is next, as such behaviour towards 'customers' is amateur, lax and not acceptable for an organisation supposedly controlled by the Financial Conduct Authority and Solicitors Regulation Authority.

5 de agosto de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

• Hi Sean. I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 5 em 5 estrelas

These people are looking after a debt…

These people are looking after a debt of my partners which his wife unfortunately caused when they were together, I must say, although it is something beyond our control as it is a marital thing Mortimer Clark are being really fair with us.

26 de julho de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hi Sharon, Thanks for your review! I’m so pleased we were able to help 😊 Thanks for taking the time to share your feedback. Kind regards Laura

Classificada 1 em 5 estrelas

Scum

Just like Cabot they are the scum of the earth !!!
Following my wife’s very sudden death I experienced severe mental health problems and could not deal with life at all.
I lost my business and struggled financially.
Cabot started to harass me with phone calls and emails for debts they had allegedly purchased !!!!
13 years later they are still harassing me and so are their solicitors.
Luckily a good friend has recently agreed to fund a legal battle against both pond life companies.
I can’t wait to get justice against both companies and their revolting staff !!

20 de julho de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hi David, thank you for getting in touch. Unfortunately I am unable to locate your file from the information you provided I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot', your full address and reference number along with some more details around your review. I want to reassure you that we would never want any of our customers to feel harassed and therefore its important you contact us. Kind regards, Laura

Classificada 1 em 5 estrelas

Useless

After a year of trying to set-up a payment plan with them they still refuse to do so. They keep threatening to issue a CCJ, make me unemployed, and harass via email and postal mail.

I have asked repeatedly to speak to someone that is legally trained at the company, they are not customer facing apparently.

They claim be to be solicitors, but cannot provide any evidence of this. The only solicitor registered is 'Sandra Isabel BAYNE' who has a habit of reading my e-mails but never replies.

As all the reviews below say, they are about as useless as a England football manager.

15 de julho de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hi Tom, thank you for providing us with further details so we can investigate your concerns. I can see our complaints team are working on this and will be in touch with you shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

They are awful and extremely unkind.

They are awful. They repeatedly hounded me when I had just left hospital, giving me a complete nervous breakdown. Said they had been round to my address with paperwork for me to sign. I explained that I received no paperwork (as I was in hospital). They lady on the phone would not explain what's in the paperwork and claimed it was sensitive. The mistake she made was to ask me for my details- to which I responded; "I thought you had them, which is why you are constantly contacting me" I hung up and blocked the number but unfortunately it's now becoming boarderline harassment as the keep ringing on different numbers. They took out 3 separate payments which my bank stopped fortunately. Are these people regulated? The methods they use are hostile and unacceptable.

24 de junho de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hi Ange., thank you for getting in touch. Unfortunately from the information you have provided I am unable to locate your file. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complailnts@mortimerclarke.co.uk with the subject as 'Trust Pilot' and some more detail around your review and your reference number. I want to reassure you that we would never want any of our customers to feel harassed, therefore its important you contact us. Kind regards, Laura

Classificada 1 em 5 estrelas

Any 5 star review on here is a lie.

Any 5 star review on here is a lie.
They are thieves pretending to be solicitors.
Do not answer there calls and definitely don’t give them any money.
They need closing down asap.

19 de junho de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

• Hi Phil, I’m sorry you feel this way. I would like to review your concerns further, so please send an email to complaints@mortimerclarke.co.uk, with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

Absolute shockers to deal with

Absolute shockers to deal with . Every letter is a CCJ threat . No empathy whatsoever . Threat after threat . Avoid Cabot and them at all costs. I’ve sent my report and all their correspondence to the FCA and Financial ombudsman to deal with it .

20 de maio de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

• Hi Raymond, thank you for getting in touch. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot' and some more detail around your review. I want to reassure you that we would never want any of our customers to feel threatened therefore its important you contact us. Kind regards, Laura

Classificada 1 em 5 estrelas

These people are pure monsters

These people are pure monsters. They have harassed and threatened me for 3 years for a debt that has nothing to do with me. Even after requesting documentation and proof, which they never sent - it goes on and on and on. Their game plan is to threatened CC judgement, and for a relatively small alleged debt, say under £300.00, most people will realise that it will cost considerably more to contest it, so will pay up. Illegal, nasty and pre-calculated fraud, although under a shroud of legality. I have recently had a stroke and am not a well man and could do without this. I will never ever pay them a penny and will instruct my solicitors to fight it if they go to court, regardless of cost, on principal. Horrible, pathetic scamsters, with a very thin vaneer of civility.

8 de maio de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

• Hi Michael, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to Complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

Most insensitive and unempathetic…

Most insensitive and unempathetic agents - need training.
They are more concerned about their client's debt and their fees of course. When speaking to a vulnerable, sick individual, they forget humanity and ask very insensitive, insulting questions. Staff need training in dealing with human beings. I bet call callers are on commissions. Selfish greedy solicitors who need reporting!

8 de maio de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

• Hi Dipa, I am sorry you felt this way as this is not our intention. I can see our complaints team are currently reviewing your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

Mortimer Clarke Solicitors - Unethical Practices and Lack of Transparency

I recently had the misfortune of dealing with Mortimer Clarke Solicitors (MC) in relation to a CCJ obtained against me by their client, Cabot Financial (Europe) Ltd. Throughout the process, I found MC's conduct to be unprofessional, unethical, and lacking in transparency.
Despite repeated requests, MC failed to provide crucial documentation, such as a valid Deed of Assignment, which would prove their client's legal right to pursue the debt. This lack of transparency raises serious questions about the legitimacy of the debt and the CCJ.
Furthermore, I discovered that the address used to serve the CCJ was deliberately changed to my old address, even though my current address was known to MC and their client. This underhanded tactic denied me the opportunity to defend myself and resulted in a judgment being entered against me without my knowledge.
When I attempted to raise these concerns with MC, I was met with aggressive, bullying, and threatening behaviour. They consistently failed to address the substantive issues and instead resorted to dismissive and evasive tactics.
It is clear that Mortimer Clarke Solicitors has little regard for the rights of individuals and is more concerned with hiding behind their client, even if it means engaging in unethical and potentially fraudulent practices.
I strongly advise anyone dealing with Mortimer Clarke Solicitors to be cautious and to thoroughly document all interactions. If you are not satisfied with their conduct or believe that they have acted unethically, do not hesitate to file a complaint with the Solicitors Regulation Authority (SRA).
The SRA has the power to investigate and sanction solicitors who breach their professional obligations. In serious cases, the SRA can impose fines, suspend or even strike off solicitors from the Roll, preventing them from practicing law.
It is crucial that we hold firms like Mortimer Clarke Solicitors accountable for their actions and demand the highest standards of professionalism, integrity, and transparency from those entrusted with upholding the law.
Do not be intimidated by their tactics. Stand up for your rights and take action to ensure that unethical practices are exposed and addressed.
Note: This review is based on my personal experience and opinion.

*** Update ***

Ignore the message below. Mortimer Clarke are continuing their non-responsiveness and the message left by Hannah below is purely for PR purposes. If they really wanted to help, they would not need to cause suffering.

5 de abril de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

Hello Kevin Brown,

I’m sorry you feel this way and thank you for taking the time to get in touch.

Our complaints team have written to you separately.

Should you want to speak to us urgently, please contact us on 0333 121 4454.

Kind regards, Hannah

Classificada 1 em 5 estrelas

money grabbing greedy solicitors!

Absolutely money 💰💰💰 grabbing greedy solicitors, bought my debt and I missed 1 payment and they put a charge on my house..
🤷‍♂️🤷‍♂️🤷‍♂️

4 de abril de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

• Hi Alan I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

Wish I had come here first before…

Wish I had come here first before dealing with these jokers. 7 years ago I got a CCJ. I offered payment and filled forms as requested to stop them from taking me to court. Next thing I know I'm taken to court anyway. They claimed I had ignored their requests but yet they were contacting me on the details I ga e on the supposed 'missing' form. A payment plan got put in place for the amount decided by the court a few weeks later mortimer then cancelled my payment for no reason. I re set up at a lower amount (didn't realise it was cancelled at first). 7 years down the line I get a threatened with if I don't pay they will enforce a 7 Yr old CCJ (not even sure they can do that?) For no reason whatsoever. Just so happens they sent this at at time where my finances are a bit messed up (end of tax year and a new employer) and having some other issues to deal with, so try speaking to them on phone (end up late for work) could not have felt more patronised. Several times I said I had already spoken to citizens advice and step change and know where I am with my finances but she just kept repeating herself over and over. Kept repeating things over and over again that I had already stated I was in the middle of. Which also to be honest debt or not were none of their business. When I realised the CCJ was over 6 years I emailed them again to ask them about this. No reply not a thing. They are liars and deceitful. I am honestly surprised these cowboys are still allowed to work.

1 de março de 2024
Opinião espontânea
logótipo da Mortimer Clarke Solicitors

Resposta da Mortimer Clarke Solicitors

• Hi Natasha, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais