Mortimer Clarke Solicitors Opiniões 

161
•
TrustScore: 1.5 em 5

1,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

It's like if the devil owned a company and employed like-minded people. Really nasty and unhelpful people. Very rude. For a supposed solicitors company, they don't do any research and due diliegence.... Ver mais

Classificada 5 em 5 estrelas

I've had nothing but positive conversations with these guys. They have been really supportive when I've struggled to mamage my bill. Excellent customer service from Josh and Kelly after I'd lost my jo... Ver mais

Classificada 1 em 5 estrelas

Disgraceful company, very poor service, they treat customers appallingly and as per many other reviews only want to go down the CCJ route. They have no empathy or understanding to your situation . Ev... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I spoke to an agent in July regarding setting up a payment plan for an account. I was given up to the 3rd of August to call and make a payment. When I called on that day to make a payment, I was tol... Ver mais

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Informações sobre a empresa

  1. Empresa de advocacia
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  3. Cobrança de dívidas

Escrito pela empresa

Mortimer Clarke Solicitors is a specialist litigation law firm, providing litigation services to its clients. Mortimer Clarke Solicitors was established in 2007. We employ over 100 staff at our office in Worthing, West Sussex. We are authorised and regulated by the Solicitors Regulation Authority and the Financial Conduct Authority. We are part of the Cabot Credit Management Group and fall under the Group membership of the Credit Services Association. We operate to the highest regulatory standards and take exceptional pride in the way we work. We understand that dealing with finances can be daunting and stressful. Your wellbeing is our priority and we aim to provide the highest standard of service possible.


Informações de contacto

1,7

Muito mau

TrustScore: 1.5 em 5

161 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 96% das suas opiniões negativas

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Como esta empresa usa o Trustpilot

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1,7

Todas as opiniões

(161)

58 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Shocking company

Shocking company. buys debts of other debt collectors and thinks that it gives them a right to spam me with constant emails and text messages. Then they want me to call then to check my payments are still affordable.

My account was taken to court by the last chancers and it was agreed I would pay five pound a month. And that’s what I intend to pay. The other company couldn’t force me to pay more and there is no chance you will either. If I don’t pay what I agreed then sure, hound me, but this unsolicited communication has to stop or I’ll block you and you won’t get any money from me

21 de março de 2024
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Resposta da Mortimer Clarke Solicitors

• Hi SB Clarke, thank you for getting in touch. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot' and some more detail around your review. I want to reassure you that we would never want any of our customers to feel hounded and intimidated and therefore its important you contact us. Kind regards, Laura

Classificada 1 em 5 estrelas

Terrible company

Terrible company they don't reply to emails or letters constantly sending letters when the customer has already replied and caused further health problems with the threatening letters please avoid if you can

12 de março de 2024
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Resposta da Mortimer Clarke Solicitors

• Hi Carl, thank you for getting in touch. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot' and some more detail around your review. I want to reassure you that we would never want any of our customers to feel threatened, therefore its important you contact us. Kind regards, Laura

Classificada 1 em 5 estrelas

This company create unnecessary barriers and don't have the cust best interests.

I tried to help an acquaintance who has severe language barriers and confidence issues call to set up a payment plan after they received a court letter to pay the debt by the 1/3/24.
The company created several barriers; we made 2 calls today
1) Call 1 GDPR barrier - the company wouldn't accept verbal authorisation from the customer to speak with them on that same call, event after the customer had passed security. The company insisted they only accept written authority for anyone other the cust speak on customer's behalf or to translate for the customer.
2) Call 2 - The customer completed security, and was ready to set up a payment plan, but agent said she couldn't do anything because she was working overflow calls, and a call back needed to be arranged for a later time. The problem is, when the company calls back there would be no one there to help this customer with the call.

After speaking to 2 different agents, 1 hour later, the customer was left frustrated and in tears, because she still didn't manage to set up the payment plan.

This is the worse firm I have ever had to deal with.

We intend to speak with the ICO and SRA and find out what they have to say about that.

26 de fevereiro de 2024
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Resposta da Mortimer Clarke Solicitors

• Hi Eddy, thank you for getting in touch. I'd like to have a look into your journey with Mortimerclarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot' please provide us with our customers details and reference number and some more detail around your review. I want to reassure you that we would never want any of our customers to feel frustrated and therefore its important you contact us. Kind regards, Laura

Classificada 1 em 5 estrelas

Company absolutely thieves

Company absolutely thieves, and fraudsters. Statments balance, refreshed every month, where a normal transfer takes up to 5 business days..! They charge for nothing extra. I was decide to report this in BBC news or whoever. How can cheat people like that.
Maybe the media publicizes it. And they will close down this thieving company, these fraudsters.

16 de fevereiro de 2024
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Resposta da Mortimer Clarke Solicitors

• Hi Jerry I’m sorry you feel this way. I would like to review your concerns further, so please send an email to complaints@mortimerclarke.co.uk, with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

These 'Solicitors' are jokers

These 'Solicitors' are an internal legal team for Cabot Financial who, in turn, buy in unrecoverable debts from financial institutions at a fraction of the original amount and then seek to bully debtors into paying the full amount. They are legally required to provide the County Court with full debt details - including the original default date - to satisfy the Court that they have jurisdiction to apply for a CCJ Which they didn't do in my case. They are attempting to recover a 6 year old debt and can whistle for 'their' money.

15 de fevereiro de 2024
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Resposta da Mortimer Clarke Solicitors

Hi Arthur, I’m sorry you feel this way. I would like to review your concerns further, so please send an email to complaints@mortimerclarke.co.uk, with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

Heavy Handed

My account was paid in full on 18th January 2024.

I was told it would be 5 days to wait then a letter would be sent to confirm closure of the account.

I have today called again as no letter received, to be told i have to wait for 2 weeks.

I have been told verbally and by letter that the funds have been received and the account is closed.

Why does it take 2 weeks to issue a letter to confirm receipt?

Totally unacceptable you are quick to issue CCJ's with your heavy handed tactics and threats.

I expect a letter by return to confirm my account is closed so I can get a letter of satisfaction from the courts

29 de janeiro de 2024
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Resposta da Mortimer Clarke Solicitors

Hi Samantha,
I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Hannah

Classificada 1 em 5 estrelas

Zero Stars if I could

This company has been harassing me since September. They are a nasty inhumane corporation who are part of Cabot. They ignore your request for information even though They are successfully engaged in pre action protocol. The one response I did receive via email was unprofessional and stated they would no longer reply to my concerns. I will be reporting this matter to the information commissioners office and also the FCA

3 de janeiro de 2024
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Resposta da Mortimer Clarke Solicitors

Hi Mike, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

ZERO STARS!

I honestly don't know how these people get away with BOMBARDING you with texts, phone calls and letters.
I had a debt which I was paying off without any problems, but suddenly the lender decided to pass my account to these absolute low lives!! I could not cope with the severe harassment so I borrowed money to pay off the debt. When I called M C solicitors they tried to make out they cared about my mental state and was asking very personal questions, apparently to make sure i had the right support in place, absolute jokers!!!! YOU ARE THE CAUSE OF MY MENTAL HEALTH DECLINE, DONT MAKE OUT YOU CARE, YOU DONT!!!!!! you are scum!!

21 de dezembro de 2023
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Resposta da Mortimer Clarke Solicitors

Hi Wendy, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura.

Classificada 1 em 5 estrelas

Absolute disgusting company part of…

Absolute disgusting company part of Cabot Financial who are also a joke, have now made threats of a CCJ against me well I will see you in court bring the Deed of Assignment with you which I have asked four times already

8 de dezembro de 2023
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Resposta da Mortimer Clarke Solicitors

Hi BTBAB, thank you for getting in touch. I'd like to have a look into your journey with us and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot' along with your reference number and address. I want to reassure you that we would never want any of our customers to feel bullied and intimidated and therefore its important you contact us. Kind regards, Laura.

Classificada 1 em 5 estrelas

Vile company

Vile company . Ignore vulnerability email . Constant harassment.. CCJ for £64 balance .. They'd have you dead if they could

19 de dezembro de 2023
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Resposta da Mortimer Clarke Solicitors

Hi Lorraine, I’m sorry you feel this way. I would like to review your concerns further, so please send an email to complaints@mortimerclarke.co.uk, with the subject ‘Trust Pilot’ and your reference number and full address. Kind Regards, Laura.

Classificada 1 em 5 estrelas

Disgusting service from this company

Disgusting service from this company. Purposely ignore emails for their own gain.

24 de outubro de 2023
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Resposta da Mortimer Clarke Solicitors

• Hi Russell, I can see our complaints team have investigated your concerns. If you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Classificada 1 em 5 estrelas

Harassing me at my home for a debt of previous tenant

This company is harassing me for a debt of previous owner/tenant, I have emailed to try and get it to stop and they keep harassing me at my home, I have nothing to do with this, I bought my house 18 months ago, today they visited my house with a warrant, this needs to STOP!!!

14 de novembro de 2023
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Resposta da Mortimer Clarke Solicitors

• Hi Beau Monk, Firstly I want to apologise if we are contacting you incorrectly. Please send an email to complaints@mortimerclarke.co.uk, with the subject ‘Trustpilot’, including the address we are writing to. We can then action accordingly. Kind Regards, Hannah

Classificada 1 em 5 estrelas

tried contacting them regarding my debt…

tried contacting them regarding my debt to explain my situation they ignored me and the proceeded to take me to county court now I have to pay back an unaffordable amount I have 4 kids am unable to work as I am my partners carer, terrible un-sympathetic people.

9 de novembro de 2023
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Resposta da Mortimer Clarke Solicitors

Thank you for your response, we will be in touch with you shortly. Kind regards. Laura

Classificada 1 em 5 estrelas

Harassing me for a debt that is not…

Harassing me for a debt that is not mine and I have never had so not sure why they feel the need to text me call me at least 6 times a day. I have sent countless letters requesting they stop this is now being actioned further…. Do not answer to them or involve yourself with incompetent staff and bully tactics…

7 de novembro de 2023
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Resposta da Mortimer Clarke Solicitors

• Hi Samantha, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trustpilot’. Kind Regards, Hannah

Classificada 5 em 5 estrelas

Nice experience with a customer service agent

while they may be a debt collector, they can be very nice to deal. Joya was very patient, very considerate and warm whilst listening to my circumanstances and i felt i was being treated with respect.

20 de outubro de 2023
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Resposta da Mortimer Clarke Solicitors

• Hi Andy, Thanks for your review! I’m so pleased we were able to help 😊

Classificada 1 em 5 estrelas

They are still harassing me about a 9yr…

They are still harassing me about a 9yr old CCJ which absolutely had to have been paid off when i sold my house 7yrs ago. Just had to be as part of the conveyancing process. Crooks.

6 de agosto de 2023
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Resposta da Mortimer Clarke Solicitors

• Hi David, I’m sorry you feel this way. I would like to review your concerns further, so please send an email to complaints@mortimerclarke.co.uk, with the subject ‘Trustpilot’. Kind Regards, Hannah

Classificada 1 em 5 estrelas

Shocking service filled out paperwork…

Shocking service filled out paperwork on time sent back on time but because paperwork was late from postal service they than transferred it to court and hit me with more charges very underhanded

6 de outubro de 2023
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Resposta da Mortimer Clarke Solicitors

• Hi Paul, I can see our complaints team have already been in touch. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trustpilot’. Kind Regards, Hannah

Classificada 5 em 5 estrelas

Very friendly and understanding

I have to say that after reading all bad reviews I was petrified. I missed one call from them and did my search. I got another call today and I have to say it was very pleasant experience considering unpleasant circumstances. The person I spoke to was Victoria, she extremely helpful and full of understanding. She was also very nice and polite. Thank you Victoria for all help today.

27 de setembro de 2023
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Resposta da Mortimer Clarke Solicitors

Hi Miss Sobieraj, thank you so much for review. I'm pleased we could help 😊

Classificada 1 em 5 estrelas

SENT A LETTER TO MY SON WHICH WAS TIME…

SENT A LETTER TO MY SON WHICH WAS TIME SENSITIVE STATING TO FILL OUT THE FORM OTHERWISE A CCJ WILL BE IMPOSED WHICH HE DID THEN THE SENT A LETTER BACK STATING THEY NEVER GOT THE FORM BACK WHICH THEY DID AND TRIED TO USE THE DATE SENT RATHER THAN THE DATE IN THE NARRATIVE OF THE LETTER! SHE AGREED IT WAS WRONG BUT THEY CARRIED ON WITH THE CCJ ANYWAYS! THEY DON'T CARE AND SHE SAID THAT IF I WANTED THE JUDGEMENT REMOVED HE HAS TO PAY BY 30TH SEPTEMBER WHEN MCS WAS AT FAULT IN THE FIRST PLACE! ARE YOU GUYS THAT DESPICABLE AND DESPERATE TO RUIN LIVES FOR YOUR OWN GAIN BY GETTING IN BED WITH NORTHAMPTON COURT? THEN HAVE THE AUDACITY NORTHAMPTON COURT BELIEVING MCS AND THREATEN TO TAKE GOODS ON THE BACK OF THEIR INCOMPETENCY? YOU ALL NEED TO WIND YOUR NECK IN AND STAY IN YOUR LANE! THEN YOU TRY TO SHOW SYMPATHY? BUNCH OF UNSYMPATHETIC NASTY PEOPLE ALL OF YOU 😡🤬😤

26 de setembro de 2023
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