NissanPartsDeal.com Opiniões 

641
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Half of my order was missing. I contacted the RMA department and sent the requested pictures that they asked for. I still haven't gotten a response after almost 2 weeks. I have sent them 3 emails s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The website was very specific so finding the exact vacuum line was easy. The cost and shipping went very well and using for the first time was a good experience. Thank you Nissan Parts Direct for... Ver mais

Classificada 5 em 5 estrelas

First, I'm a fan of Nissan products. In my opinion they provide the lowest price and highest quality products on the market. The Versa is the most affordable car in America and the Frontier is the mos... Ver mais

Classificada 5 em 5 estrelas

Item was shipped and received in a timely manner and in good condition. The item was as described and looks as good as the replaced oem part. I could have probably gotten the item a bit cheaper via Am... Ver mais

Informações sobre a empresa

  1. Loja de peças automóveis

Escrito pela empresa

Welcome to NissanPartsDeal. Our mission is to be your exclusive Online Nissan Parts Department by providing exceptional pricing backed by unparalleled customer service and support throughout the entire buying process through a convenient, streamlined online experience.

Escrito pela empresa


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

641 opiniões

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4,2

Todas as opiniões

(641)

220 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Awful experience

I had an awful experience with NissanPartsDeal.com that took over a month of constant fighting to semi-resolve. I ordered a part, and while the exterior box had the correct part number on it, the physical item inside was completely wrong. I sent several emails with my order number and layout details, but received zero responses. When I tried calling their phone number, a recording told me to use their live chat. The live chat feature is a nightmare. It is incredibly slow, and agents act like they are juggling too many cases. At one point, after waiting several minutes in silence, I typed "hello?" and the agent responded, "wait a sec." which is very unprofessional. They repeatedly stalled the process. They demanded more and more photos—I sent at least 12 images—only for them to claim they needed even more. After days of waiting, they finally issued an RMA, but falsely listed the reason as "customer did not need the part," sticking me with return shipping costs and a 20% restocking fee for their mistake. I had to battle through live chat again to get them to correct the RMA reason and send a prepaid label. I explicitly told the chat agent, replied via email, and enclosed a physical letter inside the return box stating: DO NOT REFUND ME, JUST SEND THE CORRECT PART. Yesterday, after 30+ days of dealing with this, they ignored my instructions and just refunded my card anyway. Now I am back at square one without the car part I need. Avoid this company if you want reliable customer service or correct orders.

20 de julho de 2026
Opinião espontânea
logótipo da NissanPartsDeal.com

Resposta da NissanPartsDeal.com

Thank you for your feedback.

We sincerely apologize for the inconvenience and frustration caused by this experience. Your case has been reviewed, and our RMA team will provide you with additional details regarding the resolution directly by email.

We appreciate your patience throughout the process. Your feedback is essential for improving our services.

Classificada 1 em 5 estrelas

They cancelled my order didn't say…

They cancelled my order didn't say anything and to top it off charged me twice. Not happy, don't waste your time, you'll just get ripped off.

24 de agosto de 2026
Opinião espontânea
logótipo da NissanPartsDeal.com

Resposta da NissanPartsDeal.com

Thank you for your feedback. We apologize for the confusion. Your order was canceled because the part was on backorder, and a cancellation email was sent the following day to notify you. If you saw two charges, one may have been an authorization hold rather than two completed charges. We understand how concerning that can be and appreciate your feedback.

Classificada 1 em 5 estrelas

Horrible customer service

Horrible customer service. Live chat option is not helpful, all AI. Faulty part, dealership had to remove defective MAF sensor. Engine failure as soon as brand new NissanPartsDeal part was installed. NissanPartsDeal took weeks to give me an RMA, even with service documentation from my Nissan dealer. Now they’re telling me they’re replacing the part, not refunding. I have spent hours and hours trying to return this part. I will never use this company again or recommended it. No customer service Support. From the start they never took responsibility for their defective part. They do nothing to help you out if their parts are defective. It’s not worth it for the expense of the parts. You’re better off dealing directly with your dealership. Why would anyone want a replacement part, when the original brand new part has caused nothing but headaches from this company.

1 de agosto de 2026
Opinião espontânea
logótipo da NissanPartsDeal.com

Resposta da NissanPartsDeal.com

Thank you for your feedback. We sincerely apologize for the frustration and time you spent trying to resolve this warranty claim.

We assist customers with manufacturer warranty claims, and approved claims are resolved through replacement of the defective part rather than a refund. However, regardless of the warranty resolution, the time and effort required from you to reach that point did not meet our service standards.

We have reviewed the handling of your case internally. We sincerely apologize again for the experience. Your feedback is essential to helping us identify where our service needs improvement and to provide a better experience for our customers.

Classificada 5 em 5 estrelas

Top Notch

First, I'm a fan of Nissan products. In my opinion they provide the lowest price and highest quality products on the market. The Versa is the most affordable car in America and the Frontier is the most affordable rugged truck on the market. They last for ever, too, if you maintain them properly and use genuine OEM parts. These parts are not only affordable but are very competitive with traditional parts stores when you order your parts through nissanpartsdeal.com. I've only had good experiences ordering from these guys and the parts are top notch OEM products. The only way my experience could be better is if they opened a brick and mortar across the street from my house. I highly recommend ordering parts from nissanpartsdeal.com!

30 de julho de 2026
Classificada 5 em 5 estrelas

Item was shipped and received in a timely manner.

Item was shipped and received in a timely manner and in good condition. The item was as described and looks as good as the replaced oem part. I could have probably gotten the item a bit cheaper via Amazon, but overall I don't regret purchasing it from NissanPartsDeal.com

30 de julho de 2026
Classificada 1 em 5 estrelas

They never reply to issues you have…

They never reply to issues you have with your orders

30 de julho de 2026
logótipo da NissanPartsDeal.com

Resposta da NissanPartsDeal.com

Hi Ritchie,

Thank you for your feedback. We are sorry the order did not meet your expectations. Please reach out to us via Email, Live Chat, or call us at 1-888-726-6993. Our team is more than happy to assist you from 7 A.M. to 4 P.M. Pacific Time, Monday to Friday.

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