It was the representative, Riya. She was awesome and very helpful. She made the process really easy and was so helpful, cos she was very knowledgeable and professional. She was patient with me and ans... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I had a wonderful experience speaking with Riya from Onlia Car Insurance. She answered the phone promptly and was incredibly patient, calm, and professional throughout the entire conversation.... Ver mais
A empresa respondeu
Was very disappointed with the service I was provided by Onlia. They didn't solve my problem and the woman on the phone was rude.
A empresa respondeu
Had a great experience with Onlia she was very sweet and also very patient and helpful I recommend using her u’ll thank you once again Onlia.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Informações de contacto
Toronto, Canadá
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3,7
Aceitável
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 62% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The company is good and offers…
The company is good and offers convenient insurance options; everyone—even business owners—looks for a company that provides affordable insurance. Based on my limited experience in this field, Amila was a huge help to me. I appreciate her support and send her my regards.
8 de julho de 2026
Resposta da Onlia
Thank you for sharing your feedback and supporting Onlia, Saoud! We're thrilled we were able to offer you convenient and affordable insurance, and we're always happy to help with additional support and advice!
Milia and the team were beyond helpful
Milia and the team were helpful and absolutely phenomenal in helping me set up my insurance the same day. I couldn't wish for a better team and insurance company. Happy to be on board.
5 de julho de 2026
Resposta da Onlia
Thank you for your support and for sharing your experience working with Milia, Duvahan! We're so glad our team was able to provide you with our best service. We truly appreciate you choosing Onlia!
Resposta da Onlia
Thank you so much for choosing Onlia, Jodi! Providing quick and efficient service is extremely important to us, and we’re thrilled that you’re a happy customer! We’re always here to help support your coverage.
EXCEPTIONAL EXPERIENCE
Onlia representative was great to deal with. My question were answered and the response to getting insurance on place for my vehicle was phenomenal with a quick turnaround. Definitely recommend Onlia to others.
11 de junho de 2026
Resposta da Onlia
Thanks so much for your feedback, Carlos! We love to hear that you're happy with the speed and effectiveness of our service. We're here to help anytime you need additional support. Thank you again for choosing Onlia!
Onlia review
Alex Kwiatkowski was very helpful and kind throughout the process of changing insurance companies with me. He explained everything in detail, helped me get the best possible coverage and deal that I could get.
10 de junho de 2026
Resposta da Onlia
Thank you for your generous recommendation, Ethan! We're thrilled you chose Onlia and that Alex helped ensure you got the best possible insurance coverage! We're always happy to help out anytime you have questions about your policy.
Great service thanks to riya doe the…
Great service thanks to riya doe the great service and info provided
12 de junho de 2026
Resposta da Onlia
Thanks so much for your review, Fernando! We truly appreciate you choosing Onlia and recommending Riya!
Resposta da Onlia
Thanks for choosing Onlia and sharing your feedback, Rupinder! We're so glad that you're happy with our rates and service.
Better discount rates for drivers with…
Better discount rates for drivers with clean driver abstracts.
Transparency regarding paying 2 months advanced auto insurance payments.
A better more competitive cancellation policy.
5 de junho de 2026
Resposta da Onlia
Thank you for choosing Onlia and sharing your experience, Terry! Our team values providing our customers with the best service. It means a lot that you had an excellent experience and we're happy to help anytime you need insurance advice or support.
**** STAY AWAY YOU BEEN WARNED ****
**** STAY AWAY YOU BEEN WARNED ****
This company is literally FOUL. They might offer you cheaper insurance but theres a reason, you get what you pay. I been with them for ONLY a year and few months and literally every 3months or so i get letter in the mail advising my policy is changing. They changed my monthly price every few months how does that even make sense???? So you try to call them and you literally can NEVER get through to speak to anyone for billing but if your a new client they pick up faster what a joke. Theres been a few times where they hung up on me for asking about my billing. Last week i called and spoke to Trisha i believe and she kept telling me " i dont know what to tell you" when i asked about why my bill changed for the 5th time in less then a year and because i told her " you are the billing department, if anyone can give me answers it would be you" and she told me she was hanging up knowing they closed at 5pm and i wouldnt be able to call back. Such a sad and embarrassing company i suggest you go to PC insurance they are just as cheap with amazing customer service. Onlia is NOT worth it believe me. They removed their bad google reviews but thankfully you cant remove trustpilot. 3.4 stars for a reason.
25 de maio de 2026
Opinião espontânea
The most scamming insurance I ever had
The most scamming insurance I ever had. They ignored me for 3 months, and now demanding 200$ via collections for services they never provided. Terrible place
19 de maio de 2026
Opinião espontânea
Great price and even better customer service!
Best price in comparison to any other company I inquired about, the broker I spoke with was Faryal and she was excellent to deal with. She explained all the rates and made sure the policy fit my needs perfectly. I will definitely recommend Onlia to others who are experiencing unfair rates and complicated insurance policies.
7 de maio de 2026
Resposta da Onlia
Thanks so much, Keelan! We're thrilled that Faryal was excellent at finding you the best insurance solution, and we truly appreciate your recommendation. Thank you for your wonderful support!
Insurance policy was canceled after…
Insurance policy was canceled after months of email a whole year later I received a email from credit agents stating I owe them 1600$! What a joke of a company
12 de maio de 2026
Opinião espontânea
Resposta da Onlia
We're sorry to hear that you've had a negative experience with your policy cancellation, D D. We'd like to review your case. Please contact our support team and share your policy details, so we can investigate. You can reach us by phone (1-844-472-7905) or email (support@onlia.ca). We appreciate you sharing your feedback.
Sending spam
They collected my email address illegally somewhere and sent me spam. It’s disgusting.
12 de maio de 2026
Opinião espontânea
Resposta da Onlia
Hi Kevin,
Thank you for bringing this issue to our attention. We're sorry to hear that you were sent emails from us without agreeing to receive them. We don't illegally collect email addresses, so we'd like to review your case and remove your email address from our contact list.
Please contact our support team by phone (1-844-472-7905), email (support@onlia.ca), or through live chat at onlia.ca, and we'll ensure your email address is removed from our systems.
Resposta da Onlia
Thank you for choosing Onlia and sharing your feedback! We're always delighted to provide you with fast and efficient service.
Resposta da Onlia
Thank you so much for choosing Onlia, Laura! It's always a pleasure to provide efficient service so customers like you have the best and most convenient insurance options. We truly appreciate your business!
CHOICE THE RIGHT COMPANY
Me experience is good coustemer service clear & helpful.
2 de abril de 2026
Resposta da Onlia
Thanks so much for choosing Onlia! We're always happy to welcome customers with our best customer service, and love to hear your feedback! Please feel free to share anything we can do to help ensure you have the best insurance coverage for your needs.
Resposta da Onlia
Thanks so much, William! It's wonderful to hear that you're pleased with our services. We truly appreciate you choosing Onlia and sharing this excellent feedback! Please don't hesitate to reach out any time you need help with your coverage.
Got a better rate
1 de abril de 2026
Resposta da Onlia
Thank you so much for your feedback and for choosing Onlia, Diana! We love helping customers like you secure better rates. You're always welcome to share additional feedback or reach out any time you need help with your coverage, so we can ensure you receive the best support.
Highly recommend Onlia
We've been with Onlia for our car insurance for many years now and just moved over our home insurance. I spoke with Gail who was a pleasure to work with, she was very helpful and efficient. I would highly recommend Onlia to anyone.
1 de abril de 2026
Resposta da Onlia
Thank you so much for your recommendation and for sharing your insurance experience with Onlia, Kelly! We very much appreciate your loyalty, and are thrilled to take care of your home insurance as we keep earning your trust with our best coverage and service from our wonderful team members like Gail.
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