It was the representative, Riya. She was awesome and very helpful. She made the process really easy and was so helpful, cos she was very knowledgeable and professional. She was patient with me and ans... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I had a wonderful experience speaking with Riya from Onlia Car Insurance. She answered the phone promptly and was incredibly patient, calm, and professional throughout the entire conversation.... Ver mais
A empresa respondeu
Was very disappointed with the service I was provided by Onlia. They didn't solve my problem and the woman on the phone was rude.
A empresa respondeu
Had a great experience with Onlia she was very sweet and also very patient and helpful I recommend using her u’ll thank you once again Onlia.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Informações de contacto
Toronto, Canadá
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3,7
Aceitável
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 62% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Riya was very very impressive
Riya was very very impressive. She made sure she dealt with my case on a timely manner. Customer service was amazing.
1 de abril de 2026
Resposta da Onlia
Thanks so much for this amazing review, Ryan! We very much appreciate your choosing Onlia and generously sharing your experience working with Riya. Please reach out to us whenever you need help with your insurance needs, so we can continue to earn your business with our best coverage and service.
Went well and even with the bumps
Went well and even with the bumps , turned out great
10 de março de 2026
Resposta da Onlia
Thanks for sharing your feedback, RD! We're so glad that everything turned out great despite the bumps you experienced. We love hearing from you, and we're always looking for ways to improve our user experience so customers like you can easily access the best insurance solutions for your needs. Thank you for choosing Onlia!
Excellent service
Excellent service. Staff were knowledgeable and provided me the coverage I needed.
3 de março de 2026
Resposta da Onlia
Thank you for choosing Onlia and sharing your feedback with us, Debra! Providing excellent service backed by our team's expert insurance knowledge is always our priority. We're so glad you're happy with your coverage and look forward to helping you maintain the best insurance solutions for your needs.
Great service
Great service, polite and very efficient. Everything was handled very well by our agent. The policy was clearly explained and rates were very competitive I look forward to continued business going forward.
19 de fevereiro de 2026
Resposta da Onlia
Thank you so much for this wonderful review, Ryan! We’re thrilled to hear you had a smooth and positive experience with your agent and that everything was clearly explained. Providing great service and competitive rates is always our goal. We truly appreciate your business and look forward to supporting you in the years ahead!
They were great at first
They were great at first. Then bam renewal comes around nothing changed no accidents and insurance goes up over 100 dollars... insane I do not recommend. They also remove bad reviews so you can't really see the truth. Be careful with this company.
It has been a while however it seems all my reviews were removed as well as other people's. I really just want everyone to be aware of what they are getting into regargardless of time. Thank you for responding!
27 de fevereiro de 2025
Opinião espontânea
Resposta da Onlia
Hi Danielle,
Thank you for sharing your experience with us. We’re really sorry to hear about your frustration regarding your renewal rate. Is it possible that your most recent renewal was with another brokerage? Our records show that you canceled your Onlia insurance policy in April of 2023.
We value transparency and never remove reviews simply because they’re negative. Your voice matters, and we appreciate you bringing your concerns to our attention.
— Team Onlia
Onlia is very courteous and respectful
17 de fevereiro de 2026
Resposta da Onlia
Thank you for your feedback, Noel! Courtesy and respect are very important aspects of the services we provide at Onlia. Our team is always excited to collaborate with you to find the best insurance solutions for your needs!
Amazing customer service
Quick and fast response time and very efficient support
2 de fevereiro de 2026
Resposta da Onlia
Thanks so much for letting us know that you're happy with the speed and efficiency of our response time and support, Kezzai! We appreciate you choosing Onlia and will work hard to ensure that we continue to meet and exceed your expectations.
employee went above and beyond to make…
employee went above and beyond to make sure my needs were met in a timely manner, she was very easy to talk to and worked efficiently
6 de fevereiro de 2026
Resposta da Onlia
Thank you very much for your review, Jake! We're thrilled to hear that our employee went above and beyond to ensure you have everything you need to feel confident about your coverage. We look forward to continuing to earn your support!
Sana was very helpful
Sana was very helpful
And efficient. She answered all my questions and provided me w a good rate.
4 de fevereiro de 2026
Resposta da Onlia
Thanks so much, Michele! We never get tired of hearing about the amazing work Sana does, and we always appreciate you taking the time to share your experiences with us. Thank you for choosing to work with Team Onlia!
Resposta da Onlia
Thanks so much, Mansoor! We're thrilled you're happy with our service, and we're always here if you need policy support!
Resposta da Onlia
Thank you, Jayson! We're so glad you had a great experience working with us! You're very welcome, and we're always happy to help if you have any questions or need further assistance.
My experience was fantastic and the…
My experience was fantastic and the lady helped me with every single question I had.
15 de janeiro de 2026
Resposta da Onlia
Thank you so much for sharing your experience with us, Christal! We're thrilled that you're happy with the help you received. Customer satisfaction, support, and providing straightforward answers to all of your insurance questions are extremely important to us. We always appreciate your valuable feedback!
Sana was very helpful and very…
Sana was very helpful and very professional! She got me the cheapest quote from everyone else I contacted! Definitely recommend Onlia.
13 de janeiro de 2026
Resposta da Onlia
We're so glad Sana helped find the best quote for you, Karley! Your recommendation means a lot, and we'll continue to work hard to ensure you get the best insurance coverage and support.
Resposta da Onlia
Thanks so much, Nicky! We're thrilled you appreciate the efficiency of working with us!
Great Customer Service
Milia was the best to work with. She was clear and honest and so helpful. Thank you!
12 de janeiro de 2026
Resposta da Onlia
Thank you for your awesome review of working with Milia, Whitney! We appreciate your feedback so much and love seeing our wonderful team members recognized for their hard work.
This Insurance agent is spoke with was…
This Insurance agent is spoke with was very patient and professional in her attitude, she was a great listener and was very helpful
1 de janeiro de 2026
Resposta da Onlia
Thank you so much for sharing your experience with our agent, Jennifer! It's always a pleasure to hear from satisfied clients and to have the opportunity to continue providing you with our best service.
Resposta da Onlia
Thank you, Maria! We're glad you're happy with our product knowledge. Your support is extremely valuable to us! Please let us know if there's anything we can do to help improve your insurance experience.
Very professional and friendly Agents
Very professional and friendly Agents. They understand your needs and will give you the best possible good rates.
11 de dezembro de 2025
Resposta da Onlia
Thanks so much, Mary Ann! Providing the best possible rates with excellent service is extremely important to us. We very much appreciate your feedback!
Resposta da Onlia
Thank you so much for sharing your feedback, John! We're always thrilled to meet your service expectations and look forward to doing the same in the future!
Switched because of cheaper rate
Switched because of cheaper rate. Let's see what your service is like.
4 de dezembro de 2025
Resposta da Onlia
Thank you for choosing to work with us, Igor! We work hard to find our customers the best rates and provide exceptional service. We'll do our best to meet and exceed your expectations!
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