When I started, it took 4 pumps of the white solution before the color started coming out. This makes me wonder if it will still have the right mix at the end. The greys didn’t cover completely. I’ll... Ver mais
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I like the shampoo and it works well enough to covered my gray. My one complaint is the pump. It’s hard to dispense without losing a lot of shampoo spilling out. It’s a poor design. I would prefer a r... Ver mais
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I was skeptical but also desperate to find a hair coloring experience where I didn’t looked like an old woman with thinning hair - if you are brown haired or darker you know what I mean. The packag... Ver mais
A empresa respondeu
I ordered from PearWood because the impression is given that they are a US company, ship from within the US and delivery is made in 5-8 days. I ordered on September 7. I was provided an odd trackin... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
PearWood is a premium hair care brand redefining what at-home color maintenance looks like. Our flagship product, a hair dye shampoo, is engineered for both men & women who refuse to choose between healthy hair and vibrant color.
Informações de contacto
Estados Unidos da América
- support@pearwood.com
- pearwood.com
3,3
Aceitável
78 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Some product wasted because it didn’t pump properly
When I started, it took 4 pumps of the white solution before the color started coming out. This makes me wonder if it will still have the right mix at the end. The greys didn’t cover completely. I’ll give my hair some rest before the next application but now I have light brown roots against the dark hair.
20 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Esther, so sorry the pump gave you trouble and left you with uneven coverage — that is definitely frustrating!
Getting the right mix from both sides is super important for covering those grays, and a wonky pump can easily throw that off. Please reach out to our support team at support@pearwood.com so our team can help sort this out and make things right for you.
We truly appreciate your patience and for giving us a try! 💛
It covered roots but made my hair red…
It covered roots but made my hair red instead of light brown - how to I get color out??
20 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there, so sorry your hair pulled red instead of light brown — we completely understand how stressful that must be!
Sometimes certain hair types can pick up warmer tones than expected. Please reach out to our support team at support@pearwood.com so our team can share some tips to help fade that color out and make things right for you.
We truly appreciate you giving us a try! 💛
Poor design pump
I like the shampoo and it works well enough to covered my gray. My one complaint is the pump. It’s hard to dispense without losing a lot of shampoo spilling out. It’s a poor design. I would prefer a regular shampoo bottle and for this reason I will not purchase another bottle because it’s expensive !! Hopefully they can redesign for a better bottle
19 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Susan! So glad the shampoo is covering your grays, but we completely get your frustration with the pump.
Spilling product is super annoying, and we definitely want a smoother experience for you. We’re sharing your thoughts on a regular bottle design directly with our team.
Please send us a direct message at support@pearwood.com so we can help make this right. Thanks for sharing your honest feedback! 💛
Bottle is beautiful but pumping is…
Bottle is beautiful but pumping is messy. Not true black but soft black only.
2 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Mario! We're glad you love the bottle design, but sorry to hear the pump was a bit messy for you.
We really appreciate the heads-up about the color leaning more toward a soft black, too. We’ll definitely share this feedback with our team to help us keep improving.
Thanks for giving us a try and sharing your honest thoughts! 💛
Great product
Great product! This product has resolved my grays in a short time without messy and save me financially of spending my hair care every 4-5 weeks!
16 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Duangjai! 😊 So happy to hear our product is saving you both time and money on your hair routine!
It’s awesome that you got such quick, mess-free results and great gray coverage.
Thanks a lot for sharing your experience and welcome to the family! 💛
I ordered from PearWood because
I ordered from PearWood because the impression is given that they are a US company, ship from within the US and delivery is made in 5-8 days. I ordered on September 7. I was provided an odd tracking number that didn’t align with FedEx, ups or usps. It took nearly a week before I could get shipping information, only to discover it is coming from Homg Kong! I immediately tried to cancel my order and get a refund. To their credit, their AI customer support responded immediately to let me know that I can’t cancel once it’s been shipped. Once it has been received I can request a refund…can hardly wait to see what that process looks like. In the meantime, I ordered from Polar Haircare, who ships via USPS from Ohio and who provides an update every step of the way.
14 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there, I totally get why the unexpected shipping timeline and tracking delays have been so frustrating. We're really sorry for the confusion around your delivery. Since your package is already on its way, we want to make sure your return and refund process is as easy as possible once it arrives. Please send us a direct message when you receive it, and we’ll take care of everything for you right away.
Bottle Pump Mechanics
Hello! Getting the formula to pump out of the bottle is a hassle. The last thing I want is hair coloring goop getting all over my white bathroom countertops. I could tell the first pump was quite tight ...the solution came out, but very awkwardly...the mechanics of the bottle doesn't make it easy to get into the hands.
I do like the color, alot! I selected black. My hair looks very natural and has a wonderful shine. Once I was able to capture the solution into my hands, lathering the solution into my hair was easy without gloves. I did rinse my hands right away so they wouldn't stain.
18 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Deborah! 😊 So glad you love the natural black color and shine, but I completely get your frustration with that awkward pump.
Wrestling with the bottle while trying to protect your white countertops is definitely not the easy experience we want for you. We’re sharing this straight with our design team so we can work on making the packaging as great as the formula.
Thanks so much for your honest feedback and for giving us a try! 💛
Love the product leaves my hair with a…
Love the product leaves my hair with a true color. I don’t have to keep on dying my hair no smell. I would re-purchase it again.
1 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Cindy! 😊 So happy to hear you're loving the true color results without any of the harsh smells.
It's wonderful knowing this has made your hair routine so much easier. Thanks for sharing your experience, and we can't wait to welcome you back for your next bottle! 💛
In my personal experience
In my personal experience, I was very disappointed because I ordered a shampoo to cover my gray hair and maintain my blonde color, but it turned my hair red! Now I don't know how to get rid of this color.
15 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Lis, so sorry the shampoo turned your hair red — I completely get how stressful that must be!
Sometimes different hair types can pull unexpectedly warm tones, but we definitely want to help you fix this. Please reach out to our support team at support@pearwood.com so our team can share some tips to adjust the shade and make things right for you.
We truly appreciate you giving us a try! 💛
I was a hairdresser for 27 years
I was a hairdresser for 27 years, and I always felt like I had to use professional color. I love, love, love this. It's so much easier for me. I have dark hair, and my grey shows so fast. I actually just use this around my hairline weekly, and it's been amazing. My hair feels amazing also.
17 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Rebecca! 😊 Wow, coming from a professional hairdresser of 27 years, that compliment means the absolute world to us!
So glad to hear how quick and easy hairline touch-ups have been for you, and that your hair is feeling so great.
Thanks a lot for sharing your experience and welcome to the PearWood family! 💛
Buyer be aware
The product did not cover any gray hair. When contacted the customer service it’s a loop. Your send message they reply asking for reason for refund.Once you explain the reason, it’s all crickets. Tried to get matter resolved but have reached no were. Buyers be aware I learned the hard way .
16 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Priti, so sorry to hear about your experience with coverage and customer support — that’s really frustrating!
We want to make sure your messages aren’t getting lost in a loop. Please send us a direct message here with your order details so our team can step in, look into this, and make things right for you.
We truly appreciate your patience while we fix this.
Customer Service was the ONLY positive.
I’m reading these horror stories about Pearwood’s customer service, but for me, customer service was the ONLY positive aspect of my experience with this product. For the first 5 to 6 pumps, only the clear liquid came out of the container, so that was wasted product right there. When the color side finally began to dispense and I started putting the product in my hair, the pump stalled and stopped working again mid-application. Because the bottle failed to mix the product in the required ratio, the formula did not activate properly and failed to cover my gray. On top of that, the pump mechanism is not designed well, and it made a holy mess. I emailed customer service and notified them of these issues, and after sending them a photo of a squirt of the dispensed liquid on a paper towel and a photo of the nozzle, they refunded my money 100%, so props to customer service. Also, the website states that the product ships from Lawrence, MA, but tracking showed that the package came from China. Not impressed with that and I wouldn’t have purchased the product in the first place had I known that.
13 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there! So glad our support team was able to take care of you and process that refund quickly.
We’re really sorry for the mess and trouble with the pump mechanism—that is definitely not the smooth experience we want for you. Appreciate your honest feedback on the bottle design and shipping updates, as it helps us keep improving.
Thanks again for giving us a try, and we wish you all the best! 💛
Worked as advertised!
I’m very surprised that it worked as advertised. It was so easy but very gentle on my scalp. It’s been almost 3 weeks and I haven’t lost more hair. I usually lose hair after hair color.
27 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi there! 😊 So glad to hear our shampoo worked so well for you and was gentle on your scalp!
It’s awesome that you’re seeing less hair loss and getting great results after your color.
Thanks a lot for sharing your experience and being part of our family! 💛
I was nervous to try this product
I was nervous to try this product, but I am pleasantly surprised! It covered my stubborn greys and gave my hair a beautiful chocolate color (I used dark brown). A few notes, keep pumping until you get an even amount of the clear and colored liquid, lather it in good. I have longer hair so I used about 9 pumps to make sure it really deposited the color. Then I left it on for closer to 30 minutes. I will note that the shipping took much longer than expected- I ordered 8/27 and it arrived 9/14. So if this is a product you plan to use regularly, definitely plan for extended shipping times. One thing I noticed when I was checking the shipping times is that it was mailed from China? But online it says it was shipped from MA. Until I verify that, I won’t buy again although I do enjoy the product. If that is important to you, definitely verify. It could explain why shipping takes almost a month.
16 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there! 😊 So glad to hear you were pleasantly surprised and got such a beautiful chocolate shade over those stubborn grays!
Thank you so much for sharing those super helpful tips on pumping, lathering, and timing for longer hair. We also hear you on the delivery timeline, and we really appreciate your honest feedback about the shipping details as it helps us keep improving.
Thanks again for giving us a try, and we hope you continue to enjoy the results! 💛
Easy to Use Product
The product is very easy to use and provides coverage between my salon visits. While the packaging is visually appealing, the delivery system could be more functional.
14 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Laurie! 😊 So glad to hear our product is easy to use and keeping you covered between salon visits!
We really appreciate your feedback about the packaging, and we'll definitely share your thoughts about the delivery system with our team.
Thanks a lot for trying us out and for taking the time to share your experience! 💛
I love this shampoo
I love this shampoo! I’ve been dying my hair for years to cover the gray and now I just shampoo and wait 15 minutes and rinse and I’m done. The color is so natural and blends with my natural shade. I highly recommend switching!
11 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hey Kirsten! 😊 So happy to hear how easy this has made your routine—15 minutes to natural gray coverage is such a win!
Thanks a lot for the high recommendation and for sharing your experience. Appreciate you being part of the family!
Resposta da PearWood
Hi Lulu, so sorry to hear you experienced an itchy scalp and didn't get the gray coverage you expected — that sounds frustrating!
Sometimes a patch test can help check for sensitivity, and a bit more product or timing makes all the difference for coverage. Please reach out to our support team at support@pearwood.com so our team can help sort this out and make things right for you.
We appreciate you giving us a try!
Today was my first day Used the…
Today was my first day Used the Shampoo, was amazing, is real, not quimicals , don’t smell anything, and don’t paint my fingers!!
14 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there! 😊 So glad to hear your first day with the shampoo was such a great experience!
It's awesome to know you loved the gentle formula, easy cleanup, and natural feel. Thanks a lot for taking the time to share your feedback.
Perfect color without making me look unnatural
This product surprised me in a great way, the color came out beautifully. I still have a hairline of gray but I like it because it’s my style of color. My skin is mature and so my hair color matches my appearance. ❤️ I’m super satisfied
Thank you 🙏🏽
19 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Sandra! 😊 So glad to hear our product surprised you in such a wonderful way!
It’s awesome that the shade blends so naturally with your style and complements your look—embracing that hairline gray sounds beautiful.
Thank you so much for the kind words and for being part of our family! ❤️
It took me a few times to figure out…
It took me a few times to figure out how to use this so it gives best results. I tried firs like a shampoo but didn't get all the greys so the second time I used a dye brush and mixed the shampoo in a bowl and worked great.
5 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Elizabeth! 😊 So glad you found a routine that works best for you and gives you those great results. Thanks for sharing that tip about using a dye brush — that’s super helpful feedback for us and others trying it out. We really appreciate you giving us a try and sharing your experience!
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