When I started, it took 4 pumps of the white solution before the color started coming out. This makes me wonder if it will still have the right mix at the end. The greys didn’t cover completely. I’ll... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I like the shampoo and it works well enough to covered my gray. My one complaint is the pump. It’s hard to dispense without losing a lot of shampoo spilling out. It’s a poor design. I would prefer a r... Ver mais
A empresa respondeu
I was skeptical but also desperate to find a hair coloring experience where I didn’t looked like an old woman with thinning hair - if you are brown haired or darker you know what I mean. The packag... Ver mais
A empresa respondeu
I ordered from PearWood because the impression is given that they are a US company, ship from within the US and delivery is made in 5-8 days. I ordered on September 7. I was provided an odd trackin... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
PearWood is a premium hair care brand redefining what at-home color maintenance looks like. Our flagship product, a hair dye shampoo, is engineered for both men & women who refuse to choose between healthy hair and vibrant color.
Informações de contacto
Estados Unidos da América
- support@pearwood.com
- pearwood.com
3,3
Aceitável
78 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
4 stars ONLY BECAUSE I need a darker…
4 stars ONLY BECAUSE I need a darker color. So now I have to buy the black even though I have dark brown hair. So I suggest buying a shade darker. The process is super easy and convenient and it really does work! I’m sure once I get the darker shampoo it will be 5/5.
15 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there! 😊 So glad to hear the process was super easy for you and that you're seeing great results!
Thanks a lot for the tip on the shades — matching hair color can definitely be tricky, and we really appreciate you sharing that feedback with us.
Hope the black shade is an absolute 5/5 for you!
The dark brown is more like medium…
The dark brown is more like medium brown and it did not cover all the greys. It’s been 2 weeks since I tried it and it looks like I’m overdue for the salon. I’ll try it again since I have some product left and keep it in for longer to see if that makes a difference.
14 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there! 😊 Totally get how disappointing it is when the color turns out lighter than expected and grays peek through!
Leaving it on for a few extra minutes during your next try should help those darker tones set and cover those stubborn grays better. If it still doesn't give you the rich shade you're looking for, please reach out to our support team at support@pearwood.com so we can make this right for you.
Thanks so much for giving us a try and sharing your honest feedback! 💛
The company replied to my review saying…
The company replied to my review saying I should send them a direct message? There is nowhere to do that!!! I’ve already emailed customer support multiple times!! Such a scam!! Don’t buy!!
Update: they replied to this review, wanting me to leave my phone number and email on a public website. This just further the fact that they have absolutely horrible customer service. Also, they keep telling me to reply. You cannot reply to replies on reviews. Maybe they should just check their email.
13 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there, so sorry for the frustration — that sounds really disappointing. Please leave your order number or the email address you used to reach out right here in a reply. We'll pull up your account and get this sorted out for you right away. 💛
Does absolutely NOTHING they advertise…
The only positives is the product doesn’t smell or make your scalp itchy. Everything else about it is awful, it takes more than 3 pumps (at least 6) and after the first 2 pumps only the clear formula came out. None of my grey was covered, my hair wasn’t soft or glossy as advertised, and it did nothing for my overall hair color. All the time, effort, product and the cost and literally nothing. Do NOT purchase!!
10 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Jennifer, so sorry to hear you had such a frustrating experience — that’s definitely not the result we want for you.
It sounds like the dual-chamber bottle didn't dispense evenly, which prevents the color from activating and working as it should. We'd love to make this right and get a replacement or resolution sorted for you, so please send us a direct message with your order details so our team can help!
Thanks for sharing your feedback, and we're here to help get this taken care of. 💛
It works, it REALLY works!!!!
I was skeptical but also desperate to find a hair coloring experience where I didn’t looked like an old woman with thinning hair - if you are brown haired or darker you know what I mean. The packaged was shipped from outside the US - skepticism deepens to I’d best try this on the weekend to fix any damage before Monday.
It WORKS!!!! Follow the directions- wash your ungloved hands before 5 minutes and NO dyed hands. I love it, my husband loves the fact it is gradient with the colored white hair and dark. Yes my hair is virtually snow white - very aging.
My only concern is they will stop producing the product. Shipping took a while but we are Amazon spoiled.
12 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Renee! 😊 Hearing that we turned your skepticism into a total win absolutely made our day!
It's awesome to hear you got such a great, natural gradient and that both you and your husband love the results. Thanks for sharing the tip about washing your hands right away, too!
We have no plans to stop making it anytime soon, so no worries there. Thanks again for giving us a shot — we're so happy to have you with us! 💛
It didn’t coat well and had patchy…
It didn’t coat well and had patchy white areas in my roots.
11 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Jane! 😊 Totally get how disappointing patchy coverage is when you were expecting an even result.
Roots can be extra stubborn and often need a bit more product or an extra few minutes to fully saturate. Please send us a direct message so our team can help troubleshoot this and make things right for you!
I was skeptical of the mixed reviews…
I was skeptical of the mixed reviews got this product . I tried PearWood dye shampoo anyway to see for myself since I like the ingredients they use. It’s my first time to use dye shampoo so I have nothing to compare it with. It certainly works for me! No stains, and the dark brown color covered my grey hair well. Applied shampoo weekly for the first 3 weeks to get my desired coverage. I love this product and will be ordering more! My only concern was that the delivery took longer than expected.
23 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Shinar! 😊 Taking a chance when reviews are mixed takes courage, so we're thrilled PearWood worked so well for you! It's awesome that the dark brown covered your grays naturally without any mess.
We're working hard to speed up shipping times so your next batch arrives much faster. Thanks so much for giving us a try and sharing your experience! 💛
The performance is good and do not dry…
The performance is good and do not dry your hair which is amazing. I tried other brands before but their dry my hair a lot with just one time used. Pearwood help you with the gray hair and keeps it healthy. I love this product and would recommend 100%
11 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Zulay! 😊 Hearing that PearWood kept your hair feeling soft and healthy instead of dried out absolutely made our day.
Comparing hair products can be tough, so we're so glad our formula gave you that great gray coverage while keeping your hair feeling amazing.
Thanks a million for the recommendation and for being part of our community! 💛
The product works great
The product works great, as promised. I bought the dark brown, which perfectly covered all my grey hair. Easy to use, worth my money.
1 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Norma! 😊 So happy to hear the dark brown covered all your grays perfectly!
It's awesome that it was easy to use and gave you great value for your money.
Thanks so much for sharing your experience and giving us a try! 💛
I love the product
I love the product, I didn't thought that on 15 minutes will make a changes on my hair, shine, does not damages or keeps it dry at all.
19 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Joyce! 😊 Seeing that a quick 15-minute application gave you such amazing shine and zero dryness made our day!
It's awesome to hear how healthy and refreshed your hair feels after giving us a try.
Thanks a million for sharing your experience and being part of our community! 💛
I have very resistant grays
I have very resistant grays. I’ve been going through gray blending (at a salon) and the Demi permanent dye doesn’t cover them at all. The pear wood shampoo/dye covers them(not fully but better than the Demi). I leave it on longer than 15 minutes. Maybe 25-30. So far I’m happy with the product.
11 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Christy ! 😊 We totally get how stubborn grays can be, so hearing we're outperforming salon demi-permanents is a huge win!
Leaving it on a little longer like you did is actually a fantastic trick for those extra-resistant grays to get that optimal coverage.
Thanks so much for sharing your routine, and we're so happy to have you with us! 💛
The product is easy to apply but it did…
The product is easy to apply but it did not cover the grays around the forehead.
1 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Nilda! 😊 Totally get how frustrating it is when those stubborn grays around the hairline just won't budge!
The hairline can be tricky since those finer hairs sometimes need a slightly thicker layer or an extra 5 minutes to fully absorb the color. Please send us a direct message so our team can help you get that spot-on coverage or make things right!
Thanks so much for giving us a try and sharing your feedback with us. 💛
Very easy to use
Very easy to use. I love the color and it covered my gray roots. I will say my first use did not cover my roots completely but the second time I used it, I loved it. I love that I can extend my hair appointments.
4 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Deidre! 😊 So happy to hear you loved the color and that it's helping you stretch out those salon visits!
Stubborn gray roots often just need that second application to fully set, so we're thrilled it did the trick for you.
Thanks so much for being part of our community! 💛
I usually use Revlon Colorsilk in…
I usually use Revlon Colorsilk in medium brown to do my own touch up at the areas that grey peeks through at the temples. I tried this product out of curiosity. The color was a little reddish orange immediately after the first application, but faded after the next wash. I was satisfied with the result.
25 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Lori! 😊 Curiosity definitely pays off sometimes, and we're so glad you gave us a shot!
It's common for tones to settle in after that second wash, so we're thrilled you ended up satisfied with how the color turned out.
Thanks so much for trying us out and for sharing your experience! 💛
Pearwood Black Color Shampoo
I finally had a chance to use my coloring shampoo for the first time last weekend, and I am amazed. Rich soft black color, full gray coverage, no staining on my skin! Additionally, my daughter and my husband were suddenly commenting on how much they like the color of my hair. I loved how easy the application was, the no-harsh smell product, and the full gray coverage that the die was able to achieve. I am truly fascinated with the quality. I am also going to buy this for my sister who is struggling to keep color on her grays in her 50s. Thank you Pearwood for an amazing product! This is going to save me hundreds of dollars in hair coloring appointments and trips to my hairdresser, not to mention saving me time!
5 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Katerina! 😊 Wow, reading this made our entire day — having your family compliment the color right away is the best feeling!
We're so thrilled you loved the easy application, gentle scent, and full gray coverage without any skin staining. Saving you both time and hundreds of dollars on salon visits is exactly what we aim for, and we can't wait to welcome your sister to the PearWood family too!
Thanks a million for sharing your wonderful experience and spreading the word! 💛
Great experience!
Great information about the product was available on the website so got a good idea of the product … shipping fast… quality packaging …
11 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there! 😊 So glad our website had all the details you needed to pick the right match!
It's awesome to hear your order arrived quickly and that you loved the quality packaging.
Thanks a million for sharing your experience and giving us a try! 💛
It's everything I was hoping for!
Before purchasing PearWood, I had inquired about what would happen if I use a lighter color. The customer service is excellent. The rep responded and advised that my natural color would be unchanged. My hair is dark brown. I used the light brown and it looks like I have highlights, rather than one solid color. It was easy to apply and I'm very happy with the end results. I continue to get compliments.
30 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi there! 😊 Seeing that PearWood gave you those gorgeous, compliment-worthy highlights made our day!
It's awesome to hear our team took great care of you beforehand and that the light brown shade worked out so beautifully on your natural color.
Thanks a million for sharing your experience and being part of our community! 💛
Works well covering gray hair and my…
Works well covering gray hair and my hairs looks and feels healthy. Very easy to use, no harsh chemical smell or feel.
9 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there! 😊 So happy to hear PearWood covered your grays while keeping your hair feeling healthy and smooth!
It's awesome that you enjoyed the easy, gentle application without any harsh chemical smells.
Thanks a million for giving us a try！💛
Resposta da PearWood
Hi Joanna! 😊 So glad to hear it was easy to use and that you love how your color turned out — that's exactly what we aim for. Thanks so much for taking the time to share your experience with us!
Awesome Grey Coverage!
I used PearWood for the first time today. It did well with grey coverage, but left my hair a little dry. Very easy to apply (No Mess). Maybe adding a moisturizing conditioner package would help. I will probably order again. Buy 2 get one free offer would be really nice. I prefer this to the other similar brands.
11 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there! So glad to hear PearWood gave you awesome grey coverage and was super easy to apply!
Thanks for the great feedback about adding a extra moisturizing conditioner — we’ll definitely pass that idea, along with your bundle deal suggestion, over to our team.
We really appreciate you giving us a try and look forward to having you back!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.