When I started, it took 4 pumps of the white solution before the color started coming out. This makes me wonder if it will still have the right mix at the end. The greys didn’t cover completely. I’ll... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I like the shampoo and it works well enough to covered my gray. My one complaint is the pump. It’s hard to dispense without losing a lot of shampoo spilling out. It’s a poor design. I would prefer a r... Ver mais
A empresa respondeu
I was skeptical but also desperate to find a hair coloring experience where I didn’t looked like an old woman with thinning hair - if you are brown haired or darker you know what I mean. The packag... Ver mais
A empresa respondeu
I ordered from PearWood because the impression is given that they are a US company, ship from within the US and delivery is made in 5-8 days. I ordered on September 7. I was provided an odd trackin... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
PearWood is a premium hair care brand redefining what at-home color maintenance looks like. Our flagship product, a hair dye shampoo, is engineered for both men & women who refuse to choose between healthy hair and vibrant color.
Informações de contacto
Estados Unidos da América
- support@pearwood.com
- pearwood.com
3,3
Aceitável
78 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Only the clear gel pumps out!
Only the clear gel pumps out!! Once or twice I've gotten any color out! Yes twisted the top left 2 or 3 times. Very disappointed after such expense
1 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Debbie, so sorry for the hassle with the pump — we completely get why that’s disappointing after investing in the product.
It sounds like a dispenser clog or a faulty tube might be keeping the formula from mixing properly. Please message us support@pearwood.com directly with your order details so our team can send you a replacement right away.
We really appreciate your patience and want to ensure you get to experience it working properly!
Bad product bad customer experience
As soon as I put this on my head, it started to burn my skin so I immediately shampooed it out with cool water. The company sent me an email to see how I liked it and I told them what happened. They said I would get a refund but then I got another email saying before they could refund me, which I NEVER asked for, said they need a picture to verify. How insulting! I told them it’s been a week since I used it and if they think I’m trying to fraud their company, shame on them and that I’d just be making an honest to gawd review. Beware.
17 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Pauline, so sorry to hear about your experience — that definitely shouldn't have happened, and we can completely understand why you're upset.
We ask for photos only to help our team understand product reactions, but we never meant to make you feel insulted or distrusted.
Please reach out to us directly with your order details so we can take care of your refund right away. We truly appreciate your feedback and want to make this right for you.
I just tracked my order from Pearwood…
I just tracked my order from Pearwood and can see its shipping from Hong Kong. I try very hard to avoid products made in China. Especially ones consumed or absorbed. I should have done a deeper dive into this product but got swept up by the advertisement. I feel foolish and duped.
1 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Alicia, totally get why seeing that shipping update caught you off guard and made you feel uneasy.
Our products are thoughtfully formulated in Korea, sourced across Asia, and packaged in Hong Kong to strictly meet all our quality and safety standards. But above all, your peace of mind and comfort are what matter most to us.
Please send us your order details directly so we can help arrange a return for you.
Color came out nice!
The shampoo was easy to use and the packaging was unique. My hair color turned out nicely revived. My only negative is the scent is not the most delightful. I did use my favorite conditioner after the 15 minutes to mask the shampoo smell. Overall I would say I am pleased.
29 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi there! 😊 So glad to hear the Pearwood was easy to use and that your color came out looking so nicely revived!
We really appreciate you sharing your thoughts about the scent—feedback like yours helps us keep improving. Smart idea using your favorite conditioner right after, too!
Thanks so much for trying us out and for sharing your honest experience with us.
The reason the product takes so long to…
The reason the product takes so long to receive is because it ships from Hong Kong, unlike their website says it ships from Lawrence, MA. Don't like when a company lies on their site!
27 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Autumn! Completely understand why seeing a different origin than expected feels disappointing and frustrating.
We use multiple fulfillment centers to get orders out, and shipments are assigned based on current stock levels at each location. Please send us a direct message with your order details so our team can check on your shipment for you.
Thanks for sharing your feedback, and we appreciate you giving us the chance to help! 💛
Very happy customer
I am so impressed with this product! And have used it twice so far. Easy and quick… color has blended nicely to cover the grey...no offensive smell. Will absolutely buy again. (I will say that after first use I use gloves now. The product doesn’t stain my hands but it does darken any dry cuticles around my nails and makes my fingers look kind of dirty.)
28 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi there! 😊 So thrilled to hear you're loving how quickly and easily it covers those greys!
Thanks a ton for sharing that helpful tip about wearing gloves—dry cuticles can definitely catch a little extra pigment, so that's super smart advice for other users.
Really appreciate you being part of the Pearwood family and look forward to having you back!
Great shampoo
Great shampoo. The product took almost 4 weeks to arrive.
28 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Lesley! 😊 So glad you're loving the Pearwood and seeing great results.
So sorry about that 4-week wait, though—that's definitely longer than expected, and we know how frustrating waiting can be. We're actively working to improve our shipping speeds so this doesn't happen again.
Thanks so much for your patience and for giving Pearwood a try!
Chloe was awesome.
Chloe was very quick to respond to my questions and to remedy a wrong order.
26 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Luminita! 😊 So glad Chloe was able to step in and turn things around for you so quickly. Having smooth, helpful support makes all the difference, and we'll be sure to pass your sweet shoutout along to her!
fantastic product
Your service has been great I am in love with the product. My hair is a bit longer than shoulder length and my natural color is dirty blond. I have been getting it highlighted for a few years and the grow out looks horrid. The highlights go brassy and the grow-in is a mousy, dull dark blond with a touch of grey. Back to the salon.....3 hours later and $350 less (without a haircut)....my hair looks great but I have endured the highlight-foil process, a base color, and a toner. The Pearwood blended all of the brassy highlights and the mousy brown in a fraction of the time and cost. I am so glad I found it.
20 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Andrea! 😊 Hearing how much PearWood saved you in both time and money makes our day!
Blending out brassy highlights and root grow-out at home is no small feat, so we're thrilled it gave you that salon-worthy result so quickly.
Thank you so much for sharing your story and for being part of our family! 💛
My bottle of shampoo unfortunately…
My bottle of shampoo unfortunately leaked during shipment. Sent an e-mail and Chloe responded immediately and sent a new bottle for replacement. Appreciate the quick and nice response to make sure the client is happy. Thank you!
Also, cool packaging!
20 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Danielle! 😊 So glad Chloe could jump in and get that replacement bottle sorted out for you right away. Accidents in transit happen, but making sure you're taken care of is always our top priority. Thanks so much for taking the time to share this—we really appreciate having you with us! 💛
I was disappointed with the PearWood…
I was disappointed with the PearWood hair color product. It claims to cover gray hair in minutes, I left product in my hair for 20 minutes, but it did not provide adequate coverage for me. I have light gray areas.
I also, found the dispenser frustrating. It seems to release much more of the shampoo product than the actual tint, which made the mixture feel unbalanced and may have affected the results.
Overall, the product did not perform as advertised.
22 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Linda! So sorry to hear PearWood didn't give you the coverage you were expecting—that's definitely frustrating.
Since the dual-dispenser can sometimes pump unevenly on the first few uses, we would be more than happy to help you with a replacement. Please reach out to us directly through our customer support channel support@pearwood.com so we can take care of this for you!
It's been 3 weeks since I placed my…
It's been 3 weeks since I placed my order and got an email confimation. It has not arrived, and I don't know if it's even been shipped. Two emails to their customer service support address have gone unanswered. I am not impressed.
21 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi there, so sorry for the long wait and for missing your messages — that’s completely understandable to be frustrated. Please send us your order number directly so we can look into this right away and get your package sorted out for you. We appreciate your patience and want to make this right. 💛
Disappointing
First - definitely wear gloves - my nail beds and cuticles are stained even after using nail brush and cuticle stick. I needed 20 pumps to saturate my roots and that wasn’t enough to saturate the rest of my hair (my hair is just below my collarbone and average thickness). I applied on clean dry hair, massaged into the roots and left it on 25 minutes. After rinsing until water was clear my hair felt rough so used my regular conditioner and rinsed again after one minute. After unwrapping my hair from my towel, the towel was stained brown. My gray hair is still very visible although slightly less bright. Not the solution I was hoping for.
8 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi there, so sorry for the frustration with the staining and missing gray coverage—that’s definitely not the experience we want for you.
Thanks for sharing such clear feedback about your routine and hair type. We’d love the chance to fix this for you directly.
Please send us a quick message with your order details or reach out to our support team at support@pearwood.com so we can take care of you right away.
TOLUENE-2,5 is Toxic per EWG.ORG
I want to warn people that there is a very toxic ingredient in this product called Toluene 2,5 Diamine Sulfate. While Pearwood denies it is toxic, EWG.org rates it to be an 8/10 toxicity. Think about the fact that you need to keep this product on your hair for 15 minutes allowing its ingredients to soak into your scalp. I’m returning the sealed bottle to Pearwood.
7 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi there, we completely understand your concern—your safety and peace of mind are always our top priorities.
All of our formulas meet strict safety standards, but we completely respect your personal preference. We want to make sure your return goes as smoothly as possible for you.
Please send us a direct message with your order details or reach out to our support team at support@pearwood.com so we can get your return sorted out right away.
Wonderful product!!
Wonderful product!!! After the first use I knew it was gonna be life changing!!! Cancel my salon color subscription and ordered another bottle right way! Color is beautiful, application is easy…what more do you need!! BUY IT!
26 de julho de 2026
Opinião espontânea
Resposta da PearWood
Hi there! Wow, reading this made our whole day. 😊
We're so thrilled you're getting gorgeous, salon-quality results at home and that the application is so easy for you. Ordering a second bottle right away is the ultimate compliment!
Thanks so much for sharing the love — we're so happy to have you with us!
Very Nice Product
Very Nice Product. Very Gentle, no irritation on my scalp. The Color covers my very grey grey's but not completely. It looks very natural though...I am using more product than recommended so I'll go thru quickly. Overall I am very happy with Pearwood!
3 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Robin! So glad to hear Pearwood is feeling so gentle on your scalp.
It’s wonderful that you’re loving the natural coverage for your grays. Thanks so much for sharing your feedback and being part of the Pearwood family!
Great Product!
The product was so easy to use and covered my very resistant grays! My hair felt soft after use and not that stiff, tangled feeling you get from regular color. It will now be my only color product I'll use!
30 de julho de 2026
Opinião espontânea
Resposta da PearWood
Hey Meg! 😊 Wow, covering those stubborn grays while keeping your hair soft is such a win!
We’re thrilled it gave you that smooth, easy experience without any of the usual stiffness or tangles. Hearing that we’re now your go-to color means the absolute world to us.
Thanks so much for sharing the love and being part of our family!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.