When I started, it took 4 pumps of the white solution before the color started coming out. This makes me wonder if it will still have the right mix at the end. The greys didn’t cover completely. I’ll... Ver mais
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Leia as opiniões dos outros
I like the shampoo and it works well enough to covered my gray. My one complaint is the pump. It’s hard to dispense without losing a lot of shampoo spilling out. It’s a poor design. I would prefer a r... Ver mais
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I was skeptical but also desperate to find a hair coloring experience where I didn’t looked like an old woman with thinning hair - if you are brown haired or darker you know what I mean. The packag... Ver mais
A empresa respondeu
I ordered from PearWood because the impression is given that they are a US company, ship from within the US and delivery is made in 5-8 days. I ordered on September 7. I was provided an odd trackin... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
PearWood is a premium hair care brand redefining what at-home color maintenance looks like. Our flagship product, a hair dye shampoo, is engineered for both men & women who refuse to choose between healthy hair and vibrant color.
Informações de contacto
Estados Unidos da América
- support@pearwood.com
- pearwood.com
3,3
Aceitável
78 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Skeptical at first
I was skeptical at first, but after 2 applications about 4 days apart, I’m a believer! Great coverage that lasts—I haven’t reapplied in a week and it’s such a delicate shade, not overpowering at all.
26 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Jan! 😊So glad we were able to win you over — skepticism is completely fair when trying something new.
It’s awesome to hear you're getting such long-lasting, delicate coverage that looks so natural. Thank you for taking a chance on us and for sharing your experience!
Didn’t work at all
Didn’t work at all! All my grays were still there after the treatment and I followed all the instructions to the tee.
21 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Sheyda, so sorry to hear you didn't see any results — that is definitely disappointing!
Stubborn grays can sometimes take a couple of consecutive applications to fully take, especially on the first go. We'd love to help troubleshoot this with you or make things right, so please send us a direct message with your order details to support@pearwood.com so our team can help!
First wash
First wash, still very stubborn grays holding on strong. Covered up some but I'll definitely need MORE coverage. I'm hoping another wash will help out and then I'll try a weekly wash to hopefully get to the color I need. I'm still hopeful. Sheesh, that's a lot of HOPE. HA
10 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Jay! 😊 We totally hear you — those extra-stubborn grays can definitely test anyone's patience!
Since it's your first wash, doing a second application in a few days often does the trick to get that richer coverage you're looking for. Holding onto that hope with you!
Thanks for giving us a try, and please let us know how the next wash goes. 💛
i used the product twice and both times…
i used the product twice and both times it did not cover up the gray. disappointed.
10 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Yvonne! So sorry to hear it didn't cover your grays — that's definitely disappointing when you give it a try.
Stubborn grays can sometimes take a couple of consecutive applications or a few extra minutes to fully soak in and take. We'd love to help troubleshoot this with you or get things sorted, so please reach out to our support team at support@pearwood.com directly.
Thanks for trying us out, and we're here to help make this right! 💛
Hold on to your hats ladies...
My expectations were very low.
I was floored with the results. I couldn't believe the coverage. I have stubborn grays so I left the shampoo on for 30 minutes. Full disclosure, i was watering my backyard plants and time flew by.
I've washed my hair three times since receiving my order and I am so pleased. I've decided, no more hair dye appointments for me. I referred your shampoo to my BFF, she received hers yesterday and she is amazed as well. You knocked it out of the park. Thank you.
10 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Viola! 😊 Wow, hearing that we floored you absolutely made our day — especially with those stubborn grays!
We’re so thrilled you and your BFF are both loving the results. Skipping those long salon appointments is such a game-changer.
Thanks a million for sharing the love and spreading the word — we’re so happy to have you in our community! 💛
They claim it only takes 3 pumps to…
They claim it only takes 3 pumps to cover hair but I have shoulder length thin hair and it took about 12 pumps. And the color only lasted about 3 days. Won’t order again. Way too much packaging also which probably contributes to the hefty price.
1 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Janet! So sorry to hear it took so many pumps and didn't last as long as expected — that's definitely frustrating.
Since everyone's hair texture is a bit different, it can sometimes take a couple of continuous uses to get the color to fully set, but we also appreciate your honest feedback on the packaging.
Please reach out to us at support@pearwood.com so we can look into this and help make things right for you. 💛
I was hopeful about this product
I was hopeful about this product, but sadly it did not work for me, even after many uses.
10 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Amanda ! So sorry to hear it didn't work out for you after giving it a real shot — we know how disappointing that is when you were hopeful.
We'd love to make this right for you, so please reach out to our support team at support@pearwood.com so we can help sort this out. 💛
Poor customer support and not getting…
Poor customer support and not getting orders sent timely. Policy says receive within 5-8 business day have been waiting since order placed 08/18/2026.
Do not answer emails via website.
9 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Randi, so sorry for the long wait and the trouble getting in touch — that sounds super frustrating.
We’ve had a higher volume of emails than usual, but waiting this long for your order or a reply isn't okay. Please send us a direct message with your order number so our team can check on this and get it sorted for you immediately.
We really appreciate your patience while we make this right. 💛
The color depositing shampoo works well…
The color depositing shampoo works well to cover gray hair- my hair is so soft afterwards using this shampoo and no chemical smell afterwards. My hands do get a little stained but not terribly, easy fix to wear gloves. I used the dark brown and it blends my grays very well.
4 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hey! 😊 So glad the shampoo is giving you soft hair and blending those grays so well without any harsh smell.
Thanks for taking the time to share your experience with us — we truly appreciate you!
I have not received my product
I have not received my product, it was returned to the sender for some reason. I have reached out 6 times and no response from their support email. What good is the support email if nobody answers it!! What a scam. I'm disputing with my credit card and will tell everyone not to order from them!
7 de agosto de 2026
Opinião espontânea
Resposta da PearWood
Hi Jodi, we're so sorry to hear you haven’t gotten your order and that our emails haven't reached you — we completely understand why you're upset. This is definitely not the experience we want for you. Please send us a direct message with your order number to support@pearwood.com so we can step in and sort this out for you right away. We really want to make things right.💛
I really wanted this product to work
I really wanted this product to work, especially considering the price. Unfortunately, the entire experience was a complete disappointment.
First, the delivery took far too long. I placed my order (#PW44071) on August 2nd and did not receive it until September 1st—almost a full month later. For a premium-priced product, I expected a much better shipping experience.
The packaging and bottle design are beautiful and definitely feel luxurious, but unfortunately, the actual product did absolutely nothing for my gray hair. I followed the instructions carefully, yet my gray roots were still completely visible afterward. It simply did not cover my grays at all. For a product this expensive, I don’t think that’s acceptable.
Overall, it feels like more effort and money went into creating beautiful, high-end packaging than into making the product actually work. The presentation is impressive, but between the month-long delivery and the complete lack of results on my gray hair, I am extremely disappointed.
1 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there, so sorry to hear the product and delivery didn’t live up to your expectations—that sounds really disappointing, especially after waiting so long.
We always want our formulas to deliver great results for your hair, so we hate that this fell short for you. Please reach out to our team support@pearwood.com directly with your order details so we can look into this and make things right for you.
Appreciate you giving us a try and sharing your feedback! 💛
I really wanted this product to work
I really wanted this product to work. I did apply to dry hair, I guessed that was the correct thing to do. 2 or 3 pumps what a joke more like 9 to lather shoulder length hair. My hands and nails did stain. My Grey roots prevailed. I did notice that I got more clear product than anything not much dark. So very disappointing. It appears that they spent more on the bottle container design than the product. I tried it twice second time today 9/7. Order #PW65931
7 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Donna, so sorry the product didn’t work out as expected! Since an uneven pump can throw off the formula and impact your results, we’d love to send you a fresh replacement. Please reach out to our team support@pearwood.com with your order details so we can get that sorted for you right away. Appreciate you sharing your feedback with us! 💛
I super recommend it
I super recommend it. I got a bottle with a issue and a had a great customer service support. The product works great! Today is my birthday and I couldn’t have a better gift 🎁
Love it 🥰
7 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Azenaura! Happy Birthday! 🎂 So thrilled to hear you had a great experience with our team and that the Pearwood is working so well for you. Thanks for celebrating with us and for sharing the love—wishing you the best day! 🎁💛
Easy gray coverage
This is an easy to use Shampoo Color - I put it on and wait 15 mins and then shampoo and condition as normal.
6 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Sukhi! 😊 So happy to hear the shampoo color is making your routine nice and easy — 15 minutes and done is what we love to hear! Thanks so much for sharing your experience and for being part of our family. 💛
My experience with this company has…
My experience with this company has been terrible. The information on their website is inaccurate, the product took far too long to arrive, and when it finally arrived, they sent the wrong item. Worst of all, they have not responded to my requests for an exchange or refund. Very disappointing and unprofessional. I do not recommend this company.
5 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Diana, so sorry for the rough experience and for keeping you waiting — that’s definitely not how we want things to go.
Please send us your order number here or email directly so our team can get the right item sent out or process your refund immediately. We appreciate your patience and really want to make this right for you. 💛
Instructions are NOWHERE on the bottle or box
NOWHERE on the bottle, or the box or on any included instructions does it say to apply shampoo on dry hair. I wasted a lot of this expensive product.
If you are to create lather on your hands,HOW do you go about applying the palms of your hands to the roots?
I want a refund or a replacement to see if this product works.
It is difficult to pump straight into your hand as it seeps down an unnecessary edge.
2 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Nora, totally get why this would be so frustrating—especially when trying a new product.
It sounds like applying it straight to your dry roots with your fingertips works much better than lathering in your hands first. We hear you on the bottle design too, and we'll share that feedback directly with our product team.
Please send us your order number so we can get a replacement or refund sorted out right away for you. 💛
I really wanted to like this product
I really wanted to like this product, but unfortunately it did not work for my hair. The color simply did not deposit as expected, so I was left with essentially no noticeable color change. The product also arrived leaking.
To be fair, the customer service representatives I dealt with were always pleasant and polite. However, actually getting the refund that their website advertises was an entirely different story. What should have been a simple return and refund turned into a long back-and-forth saga. I repeatedly explained the issue, provided the requested information and even sent a video, yet instead of simply processing the refund, I was continually told that the issue was being reviewed or forwarded to another team.
The experience left me feeling like the process was being dragged out in the hopes that the 30-day refund window would expire. Eventually, after multiple follow-ups, they did proceed with the refund.
My biggest takeaway is that if you purchase this product and it doesn’t work for your hair, be prepared to put in considerably more effort than their advertised refund policy would lead you to believe. Pleasant customer service is appreciated, but a straightforward refund should actually be straightforward.
The product may work well for some people, but unfortunately it didn’t work for me, and the refund experience was far more difficult than it needed to be.
1 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there, so sorry for the hassle with the leaking bottle and the hassle getting your refund — that’s definitely not the smooth experience we want for you.
We’re glad our team was polite, but you’re completely right that getting your money back should have been quick and easy. We’re constantly working to streamline that process so nobody has to jump through hoops.
Really appreciate you taking the time to share this feedback with us, and we're glad it got resolved in the end. 💛
I just Spencer bottle did not work…
I just Spencer bottle did not work correctly. In other words the color wouldn't come out I tried to clear it but it didn't work. I did accelerate hair to fall out after coloring.
3 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi there, so sorry to hear you had this experience with the bottle and your hair — that definitely sounds stressful.
When the color doesn't dispense properly, it can affect how the formula mixes and works. We'd love to take a closer look at what happened with your bottle and make this right for you.
Please send us your order number or reach out directly so our team can sort this out for you immediately. 💛
Very disappointed
This shampoo may deposit some color, but I am very disappointed with it. I ordered dark brown, and I don’t even consider the coverage medium brown. Don’t waste your money! There is not an option to add photos, or I would do that.
4 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Michele, so sorry the dark brown color didn't give you the coverage you were hoping for — totally get how disappointing that is.
Hair type and base color can really affect how much pigment deposits, but we want you to love your results. Please send us your order number so we can help sort this out or get you taken care of.
Really appreciate you giving us a try! 💛
This is one of the best products I have…
This is one of the best products I have tried in a long time. It was like a 15 minute miracle that not only looked good but smelled good and didn’t stain my clothes or sheets. I am so pleased that I took a chance on this.
4 de setembro de 2026
Opinião espontânea
Resposta da PearWood
Hi Elizabeth! 😊 Hearing "15 minute miracle" absolutely made our day — we're so thrilled it gave you such great results without any mess!
Thank you so much for taking a chance on us and for sharing the love. So happy to have you in the Pearwood family! 💛
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