Pivo Opiniões 

J'ai acheté un pivo silver. Le trepied est très bien.
Mes chevaux sont noirs ou très foncés. Le pivo perd le suivi régulièrement quand le cheval passe trop près ( 3 m c'est encore trop près) au trot ou au galop même en portant des vêtements clairs. . Quand il perd le cheval, il ne raccroche pas le suivi au tour suivant. On s'en rend compte seulement en visionnant la vidéo. L'appli s'arrête quand la batterie du smartphone est en-dessous de 50 %.
La batterie tient 1h ce qui est loin des 4 à 10 h d'autonomie annoncées. Le SAV est très réactif, donne des conseils, suit les dossiers. J'ai reçu un nouveau PIVO Silver gratuitement mais malheureusement pas de résolution des problèmes. Comme j'en ai maintenant 2 qui tiennent 1h , cela me permet de filmer 2 h en changeant le PIVO.

Completely disappointed with the roll out and training

super Kundenservice

I’m extremely happy with my Pivo ! The delivery company did mess up a bit but the support service was more than impeccable. Happy customer and delighted Pivo user !

⭐️⭐️⭐️⭐️⭐️ Ein Support, wie man ihn sich besser nicht wünschen kann!

Ich bin wirklich begeistert vom Kundenservice von Pivo! ❤️

Bei meinem Pivo gab es über längere Zeit ein technisches Problem mit der KI-Pferdeerkennung. Was mich dabei besonders positiv überrascht hat: Der Support hat sich nicht einfach einmal gemeldet und das Thema dann abgehakt. Es wurde sich über einen längeren Zeitraum immer wieder darum gekümmert und bei mir nachgefragt, wie es inzwischen funktioniert und ob sich durch die Updates etwas verbessert hat.

Genau das finde ich außergewöhnlich und absolut erwähnenswert. Man hatte zu keiner Zeit das Gefühl, mit einem Problem allein gelassen zu werden. Im Gegenteil: Das Team hat sich wirklich bemüht, die Ursache zu finden, die Technik weiterzuentwickeln und die App immer wieder zu verbessern.

Mittlerweile funktioniert bei mir auch das Horse 3.1 KI-Tracking und ich bin mit den Aufnahmen wirklich sehr zufrieden. 🐴🎥

Man merkt einfach, dass bei Pivo nicht nur ein Produkt verkauft wird, sondern dass tatsächlich daran gearbeitet wird, dieses Produkt immer weiter zu verbessern und für die Nutzer noch besser und zuverlässiger zu machen.

Ein ganz großes Dankeschön an das gesamte Pivo-Team und ganz besonders an den Support für die Geduld, die persönliche Betreuung und die immer wiederkehrenden Rückfragen. ❤️

So einen engagierten und kundenorientierten Support erlebt man heutzutage leider nicht mehr oft.

Von mir daher eine ganz klare Empfehlung und volle 5 Sterne! ⭐️⭐️⭐️⭐️⭐️

Produkt: Pivo Pod Max:

Vielen Dank für eure tolle Arbeit – ich freue mich schon auf die weiteren Entwicklungen! 😊

I bought the pivo last year toward the end of the year and probably used a few times. I took it out to use it again and the in button looked depressed. I wrote to the company to see what could be done and they said they were sending me a new one! It took about a week and the new one arrived. What great service-recommend to everyone!

I love my pivo and the pivo support team go out of their way to answer any questions. They are prompt, friendly and extremely helpful. My original pivo had a battery fault and it was replaced with a brand new pivo within days.

Customer support was so helpful when I had problems, Thanks again!

Fantastic customer support! Thank you Jhoven! I build robots/ animatronics so I consider myself tech savvy. I can still do dumb stuff! I had confused the Pivo Max and the Pivo Pro as one and the same. I bought the Pivo realestate package by mistake. I did not realize that I was paying mostly for software that I did not need. I assumed that they all used the same software. Part of the problem was with the fact that the Pivo website hid the Max while it was out of stock.
It would be nice if they had a side by side comparison of all Pivo’s and bundles with and without software options. The exchange was simple and I got my larger Max for larger camera capabilities if I ever need it. I had a user error problem with pairing it to my phone. Crazy but I had installed brand new batteries with good 2029 expiration dates and after many emails back and forth with Jhoven the entire problem was evident as soon as I checked the batteries with my volt meter. AA batteries need to show over 1.5 volts each like 1.60 or 1.54
Mine were at 1.4 something and causing glitches with syncing and with manual rotation control. Jhoven stayed with me every day via email until my mistakes were corrected.
Using body tracking I video myself with motorcycles that I advertise and then ride away about 300 feet and then back to the Pivo Max/ tripod. This saves me from having to have an employee hold the camera and it is much smoother footage without a person trying to hold the camera steady and with the auto zoom following me away and back again. Thanks Jhoven and your team for a great experience and product! Sam from Sam’s Cycle Service Inc and Samatronics Show Bots Entertainment.

We received the package on time as expected

Customer service was outstanding and helped me with a warranty replacement. I really appreciate the attention the PIVO team provided to assist me. Thank you!!

I purchased the Pivo Pro Real Estate Pack (Order #PRE1032) on July 23, 2026. From the day it arrived (August 15), the device could not maintain a connection to the app, and the promised AI feature never worked despite following every setup guide available. I contacted Pivo support repeatedly between August 15 and September 3 — by email and phone — and was never given a working fix, only links to onboarding videos and a pre-recorded training class. I also discovered after purchase that the AI feature requires a separate third-party app (BIGVU) with its own yearly fee, which was never disclosed when I bought the "flat fee" package. On August 28, I submitted a formal written request for a full refund. Neither Pivo support nor Jay Tsao, the salesperson who sold me the unit, ever followed up with a resolution. When my office manager (who purchased a separate unit and had the identical problem) asked to return hers, Pivo's only response was a list of return conditions — no return shipping label, shipping fees non-refundable, and original shipping deducted from any refund — with no actual refund processed. Over a month later, I still have a non-functioning $550+ product and no refund. I'd urge anyone considering this purchase to ask detailed questions about hidden subscription costs and to test the return/refund process before buying.

Customer support has been excellent, even on a product I purchased secondhand. Communication was good and, although it took a while to work through the issues I was experiencing, a solution was found.

I reached out to Pivo for assistance with a damaged product and received excellent communication from their customer service team. When I presented the issue I was facing they were prompt with helping to provide a solution and I appreciate it!

When I needed help with the settings, I got good advice really fast!

The support team responds quickly and helps you until your problem is resolved.

I just had fantastic customer service with a pretty complicated issue for the past week - amazing product and service!

Customer service was very responsive, helpful, and fast, in answering my questions

I had one person dedicated to my issue and he or she stayed to commit committed to the conversation until I had my issue resolved. They then followed up to be sure.