Pivo Opiniões 

Customer support could not be better. After a rocky start with downloading the app, they sent emails daily asking what problems I might be having and provided tips to help the Pivo system work better. I have found the Pivo works well outdoors. I tried it at my friends covered arena and it couldn't locate/stick with the horse. I have a bay horse and the footing was brown. The lighting was only natural light. I tried it at another friend's covered arena that had light almost white footing and it worked much better. It does occasionally lose the horse. Murphy's Law means that this always seems to be at the critical time in the video. It would be nice if it could pair with CeeCoach. I used it at a clinic but couldn't hear any of the clinician's comments on the video. I will continue to use it at home between lessons as I find being able to view my rides helps tremendously. I can determine what I need to work on and how my position is helping or hindering what I'm trying to accomplish. For the cost it's well worth it if you don't have ground help every time you ride. The remote is vital and I've finally gotten the hang of pairing it with the device. However I have dropped it while riding. Maybe some way of attaching to your belt would help? I do plan on purchasing a sun shade for my Pivo as here in Texas I'm afraid my phone will overheat in the sun. Overall I'm pleased with the device and I would recommend it for outdoor riding or a well lit arena.

You soon get the measure of a company by their after sales service. Shane at Pivo was a great help in solving a problem that I encountered, he got my Pivo up and running again for me. Thank you!

Except for the delivery that was a bit delayed, I am very satisfied with Pivo. I would have like to know the difference between pivo pods, silver and others if any as It was not specified on the site I was for ordering the pivo.

Pivo has become an indispensable tool in my real estate business. I highly recommend it to any agent looking to elevate their social media presence—plus, the ability to create 3D virtual tours for free is a massive bonus!

While both the hardware and software are incredibly intuitive and easy to master, Pivo’s after-sales support is truly exceptional. Shawn J. and the rest of the support team are knowledgeable, responsive, and thoroughly professional.

Thank you, Pivo!

Minus 100. See previous review - just updating because I have a PIVO Pod that doesn't work correctly. After a very frustrating 1st try to 3-D tour a 1-story house, I had a great opportunity several months later to do a 2nd-story and it kept kicking me out near the end of the 2nd floor. No support available outside of biz hours and my support ticket was ignored for over 2 weeks until I startd telling my story on LinkedIn and TrustPiolot. Got a response from the negative TP review (what a shock!). Thought I got help, was promised a refund and also promised (which I did not ask for) a replacement pod. Haven't gotten a response to multiple emails in the last 2 months, no refund received, no replacement pod received. I'm shocked by so many glowing reviews because this was. HUGE waste of $617 not to mention the wasted hours spent shooting these two properties AND trying to get my money back. BUYER BEWARE.

Totally dissatisfied

Always great customer service ! Support team does a great job to take care of any technical issues as well as product opportunities. They have a great product and they stand behind it.

The Pivo pod is perfect for having lessons with your instructor who is far away. It is easy to work with it. The Pivo team is acting quickly and helping efficiently. Thank you!

I would recommend anyone in Real Estate to add the Pivo to their business. I am still learning. I reach out Jay and he sent me the instruction on how to get started. I set it up the Pivo at first on my own, I made videos using the 360-body recognition. I love it cannot wait to use the teleprompter captions.

It took a week for it to arrive. I have it now but need help on how to proceed in this orientation.

Update: After finding out they had an error on their end they resubmitted my order to be processed and I received the package on Apr 16. They called to acknowledge their mistake and offered me a 30% refund because of my inconvenience. Good on them to make it right.

Initial complaint: I placed my order on March 23 and was told I would receive it in 3-7 days. One week goes bye and I hadn't received a confirmation, receipt, tracking number or anything. I emailed customer support on March 31 asking about my order. I received an automatic response (which is really crappy customer service). It wasn't until 24 hours later that I received a response from what appears to be a real person. That response was basically "we are looking into it and will let you know". 24 Hours went by and I heard nothing so I emailed again. April 3 I finally received an email stating they noticed an error in the shipping address which delayed the order. This is either a lie or an error on your company because I know for a fact the address I provided was 100% accurate. I provided my address again right away. Here we are April 6 and I still have not received a receipt, or any shipping information.

pivo helped very nicely, reacted fast. We've ordered one and used it and tried all the options. For horses they have extended options to follow the horse and set which type of work you want to record.

Great product and better warranty! Shane helped me work through the minor issues with the product they absolutely stand behind it. Would recommend to anyone!

I did not receive my order, despite months of waiting. Now the Pivo people are ignoring my request for a refund. Zero stars. Do not recommend.

I live in a remote area without good riding coaches. I now have an amazing coach through Pivo and it truly is a blessing. I really look forward to my lessons with Dave. He is wonderful, helping me and observing my horse. I would have never known about Pivo if I didn't Google "how to become a less fearful showjumper". My coach has been using Pivo for years, and now I am as well. Thanks so much for making this tool available!

Sales misrepresented this product. It was pitched as smooth seamless and easy to use. Specifically to create virtual tours AND floor plans of homes. I found it to be anything but smooth and easy.

The training they promised turned out to be a paid training. The recorded videos online in their support system were all very short clips, had to read FAQs in entirety and thankfully found a full video (which was a recording of a zoom call) that I could follow along.

Finally figured it out and shot a tour. It took the greater part of a day.

After the first time I used the product, I called and expressed my disappointment.

They offer me a training at no charge. I questioned them about the floorplan creation from what was described to me. It was going to be an extremely time-consuming process.

They convinced me to give it another go, just to get me past 30 days. I should have declined and insisted on a refund.

I recently purchased the Pivo and was initially excited about using it to help with video content and marketing. Unfortunately, my experience trying to get started has been frustrating.

The company recently changed their apps, but much of the available training content is outdated. Many of the instructional videos appear to be from 2023 and no longer match the current app interface, which makes it very difficult to follow along and learn how to properly use the product.

In addition, the scheduled training sessions are often months away, which leaves new users without timely support when they are trying to get set up.

Another surprise was discovering that the teleprompter feature requires a separate paid app. This was not disclosed during the presentation at the Triple Play REALTOR Convention & Trade Expo where I purchased the device. For many real estate professionals, the teleprompter is a major reason for buying a product like this, so learning afterward that it requires an additional paid subscription was disappointing.

The hardware itself seems promising, but the onboarding, training resources, and transparency around app features need improvement. I hope the company updates its training materials and provides clearer information so new users can actually take advantage of the technology they are purchasing.

Customer Service is always very helpful.

J'utilise cette caméra pour mes séances d'équitation qui est top pour corriger mes défauts. Pratique pour les photos grâce à la télécommande. Service après vente au top. Je recommande vivement n'hésitez pas à faire le pas.

Great timely customer service. Thank you for sending a replacement.