Pivo Opiniões 

Customer support was excellent and extremely patient. My husband is loving his Christmas present. SCORE! Thanks, guys!

PIVO 63"/160cm Extendable Cell Phone & Camera Tripod with Sturdy, Lightweight, Portable, Foldable Stand for Video Recording with Universal 1/4” Thread for DSLR, Smartphone, Action Camera & PIVO Pods

On the advice of our riding coach, we purchased several PIVO products, including the PIVO Max, Power Bank, Smart Mount and this tripod. The other three items are excellent and are very enjoyably doing their jobs as advertised with outstanding results supporting the competitive equestrian in our family. However, our tripod had some issues. Because it took us some time to figure out how to use a new iPhone, and then how to use it with the PIVO equipment, we were well past Amazon's 30-day return/refund window by the time we had these tripod issues. Notwithstanding this timeline, which was entirely our responsibility, when Amazon referred us to PIVO with our tripod issues, the PIVO folks fully stood behind the quality of their tripod. They first offered us a replacement tripod entirely at their cost. However, by then we had already made other arrangements and they then provided a full refund for our tripod purchase. The PIVO tripod is a light, easy to transport, easy to set up and take down model - particularly useful for those who are sharing riding/training spaces or perhaps competing in various locations. We especially appreciate PIVO’s standing behind their product and providing us with a full refund when requested - hence our 5-star review. Many thanks!

Super schnelle Beratung und Hilfe!

I purchased this product at the Glover U Summit. I asked the sales person was there any monthly subscriptions to use all of the features more then once on more then one occasion and was told no. I was so excited to get the device and get to recording only to find out I do need a subscription. I probably would’ve still purchased it if I was told the truth.

I bought it and paid for the extra training and have not gotten any direction from customer service. The support is non existent. They claim to have webinars to teach you how to use it but its all very unclear. Very disappointed. I would return it if i could.

My code for BigVu app (free with purchase ) was not working , my Pivo would not connect without me subscribing . Eventually the code worked , but now BigVu is continuously trying to take funds out of my acct for 99..99 and now can seem to stop this from happening.

I purchased the Pivo Pod, it arrived broken, so far I have been trying to get in touch with someone at Pivo for 24 hours and I have not had any luck, I have emailed customer support, filled out the support request form on the website and I messaged both Pivo and Pivo Equestrian on Instagram.

I received automated responses for the email and support form and have been asked for my email address by the instagram accounts which I provided, was promised that someone would personally look into it and get back to me, and you guessed it, they didn't.

So I am currently sat here with a brand new pivo pod, ordered directly from pivo that arrived broken/faulty and I cannot get hold of their customer services to fix the issue, no matter what I try.

So, I'm trying here, as I am at a loss as to what to do next.

Although I cannot currently comment on how the product works, because I have been unable to actually try it as it arrived broken. I would say avoid this product as customer service is non existent, so if something goes wrong, I doubt you'll get any help.

Perfect support, and really good services provided

no meeting ID for today's training and must wait another week for training

Very responsive and addressed the issue immediately.

The app didn't work with my new phone. I reached out and got quick responses. Great support, super helpful. Kept to think along and didn't stop until my problem was gone. Products are never perfect, but to have a team that keeps trying to achieve that makes for me the big difference. They worked on this for two months and didn't let it go. Super happy, because I can use the pivo again. Would recommend everyone who has a problem to reach out and be patient. Thanks again to the team.

Marche bien quelques bug de temps en temps mais rapidement résolu service après vente rapide

Une vraie catastrophe, suite à une mise à jour de l'application qui m'a été imposée par l'application, je ne parviens plus à utiliser le mode de lesson, or c'est pour celui-ci que j'avais acheté le pivo il y a 2 ans. Le pivo est inutilisable, et il n'y a aucune réactivité de l'équipe pour m'aider, à part me dire qu'il faut changer de téléphone... Je demande le remboursement sans réponse, c'est inadmissible

We have now had Pivo for several months and cannot get the device functioning. There is no one to call, you have to email and responses are very "go to this article". This is not at all what we were sold at SalesMastery2025. There is no way to use this device to our benefit.

Received, took like 2 weeks to received it and Still have issues learning how to use it

I initially had an issue with my order where two items were missing, and an extra item I didn’t order was sent by mistake. I contacted their support team and they were incredibly helpful and professional. After investigating, they promptly arranged the shipment of the missing items and even included a complimentary gift as an apology for the inconvenience.

Even though it didn’t start perfectly, the way they handled the situation was outstanding. Great customer service and a team that truly cares
super job!

Let me say at the outset that in more than 50 years, I have NEVER experienced a more professional, supportive, satisfactory, and PERSONAL response to a product malfunction than I received from Pivo. In truth, I simply didn't believe such a high level of service existed anymore.
Allow me to explain: After more than a year of use, my Pivo external mic started switching on and off during my equestrian lessons, absolutely ruining the value of my recordings. It was distressing, because I never knew when the malfunction would happen.
Finally, with VERY low expectations, I decided to send an SOS (on a Sunday!) to Pivo. LESS THAN 12 hours later (they ask you to allow them 24), I received a response from the Pivo support group. It was no canned message. No, it was an exceptionally personal and supportive response, and Shane, the team leader, encouraged me to make a few initial steps to test the system while he investigated the problem with his team. I did, and the tests failed. Again, he replied to my response in less than 12 hours. We went through a few days of more detailed testing, and at the end, Shane did NOT simply and coldly conclude "Sorry about that, but you need a new mic." No, he wrote me a detailed email reviewing our tests point by point before concluding (point by point again) that it most probably was not my phone or my internet connection, or my Pivo pod. It was the mic hardware. He then assured me that the malfunction should NOT have happened and that I needed to send him the details of my order so that he could send me a replacement mic. I wrote him back with my info, admitting that I understood that it was probably out of warranty. But wonder of wonders! He immediately wrote back assuring me that this was an exceptional situation and he would replace the mic at no charge.
I am STILL amazed at this extraordinary example of true customer service. It does actually exist, and I hold it as a bar to the rest of the business world. True customer service CAN be practiced, and there is one star out there to show you how to do it: Pivo. Hurrah!

Amazing customer support! Response time is fabulous. Personalized and respond to specific question with solutions/answers. Highly recommend!

They help very fast. Very nice contact.

Une réactivité rarement vue !! je suis vraiment plus que ravi d’avoir eu un service client aussi disponible et compréhensif. J’ai rencontré un souci avec mon Pivo, ils m’ont demandé toutes les informations nécessaires et le remplaçant m’était livré dans la semaine. Bravo et merci encore.