Pro Shrimp Opiniões 

141
TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I’m only adding a star due to 2 plants being ok and quick delivery. But I definitely would not use again as the plant I actually made the other for was decaying and smelt awful. Their response was tha... Ver mais

Classificada 1 em 5 estrelas

After ordering a handle of plants I’ve waited for 5 days for them to actually arrive at my home, which I still haven’t received. Not only did DHL not even get to my street they was the next one over a... Ver mais

Classificada 1 em 5 estrelas

Avoid Pro Shrimp, they don’t answer the phone, it’s permanently off the hook! Yodel look like they roadside dumped the delivery. Yodel refused to investigate a complaint or locate the package, their... Ver mais

Classificada 5 em 5 estrelas

Fast delivery. However, first 2 tanks turned up damaged due to poor courier handling. Customer service excellent both times and new tank sent out really fast. 3rd time packaged with extra protection a... Ver mais

Informações sobre a empresa

  1. Loja de aquários
  2. Loja de animais de estimação
  3. Loja de peixes tropicais

Informação fornecida por diversas fontes externas

Online Freshwater Shrimp Shop. Nano Aquariums, Freshwater Shrimp, Food & Accessories from the UK experts! We ship worldwide!


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

141 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

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3,0

Todas as opiniões

(141)

25 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fast Delivery and Fast Customer Service

Ordered everything i needed to start up a tropical aquarium! Unfortunately the tank arrived shattered, but pro shrimp was excellent and sent a new one in less than 24h! Really lovely store <3

5 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great company!

First time getting shrimp so I wanted to make sure I did everything right, pro shrimp have great descriptions on their items, everything is as described and at an extremely great price, managed to get my entire set up off their website
Shipping was extremely fast and everything was packed with alot of care, plants and moss arrived healthy
Can't recommend enough if you're looking for anything for your aquarium, will be ordering for all my shrimps needs!
Thankyou pro shrimp!

1 de dezembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Plants kill shrimp. Can't review on website

The 'shrimp safe' plants killed 75% of my shrimp between 2 tanks on opposite sides of the house, no other changes. I'd rinsed and soaked for an hour which is beyond pro-shrimps recommendation on their website. I'm pretty experienced and knowledgeable with shrimp and planted tanks, I've never had anything like this happen. I've bought from this company 3 times before this but never again. £6 refund for 7 plants that have gone in the bin and over 50 dead shrimp. I try to support small businesses but this was a mistake. If you choose to buy from here please quarantine properly. Tried to contact customer service twice and got fobbed off. I cannot find a way to leave a review on the website or via emails from them.

6 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Angry

I’ve used this company twice and both times nearly half the plants I ordered were damaged beyond use
Will not use them again

16 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

First Choice for Aquarium Supplies

I have bought several items from Pro Shrimp and now consider them to be my first choice for aquarium supplies. I have ordered a good number of in vitro plants, and along with fast delivery I've received vibrant, healthy plants. There was only one occasion where one of the plants came looking almost black - I planted it . . . and there are some shoots of green. So, all in all, a good source for plants and other supplies.

4 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company

Excellent company. I have bought from pro-shrimp more than dozen times and they always deliver a speedy and professional service.
On one occasion the ordered item was not working. Customer support replied really fast and replaced it for me quickly.
Highly recommend!

28 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent & Efficient Service

I have bought a few items from Pro-Shrimp before with no issues. I have always found them efficient when processing the order and linked with prompt shipping makes an excellent package. My wife recently purchased for me a pond aeration pump and found a problem when setting up. I then emailed them and they just promptly sent out a replacement part solving the issue which again showed their commitment to excellent & efficient customer service, and, have no reservation in recommending them to anybody.

20 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Tank arrived with a broken side

Tank arrived with a broken side. They replaced. The light didn't work so they replaced it with a new hood and the light. For me, this is first-class service. You never know what can happen to any goods in transit. For me, the culprit in all damages was DHL for not taking care, For the tank to break in such a way it must have taken some bashing. This is not good but that's not down to pro shrimp. For me, I can thank Pro shrimp for its great service and will get my recommendation for sure. Once again thank you for a great service.

6 de abril de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Scratch on tank and slow service

Ordered my first nano tank and was delivered with a scratch on the glass. Luckily I have a full video and pictures of the unboxing to prove that it came like that. Was really sp dissapointed as this is my first tank. Customer service took time to respond.

18 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Would recommend

Bought from pro shrimp a few times and always been really impressed, had an issue with one of the plants I’d bought but they couldn’t be more helpful and It was sorted within hours. Delivery has always been quick too. Would recommend :)

10 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I love pro shrimp

I love pro shrimp.
Ordered from here a few times and any issues have been sorted promptly. I had one smashed up plant, emailed them and received a new plant in the next few days. I had an issue with some snail food and the team recommended one that my snails looove! (snail dinner).
We are only human so mistakes can be made, i rate people on how they fix the issue and their customer service is great.
Thanks pro shrimp :)

6 de março de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

Disappointing Plant Quality

I was recommended to try Pro Shrimp for plants by a friend after telling him my local fish store didn't have much variety.

I'll be sticking to my local guy in future; the plants I bought from Pro Shrimp are quite damaged and much smaller than expected. One of them is a bulb plant, yet doesn't have a bulb; the moss was healthy but a tiny portion, and the other plant had so many damaged leaves. Not a fan of the amount of mulch and slime that was all over them and the box either.

They cost me twice what I usually pay. Lesson learned. Will stick to non-living supplies from them in the future.

24 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service from Kim

Great customer service and the products are top calibre
Kim in customer services in particular was amazingly helpful and resolved my problem quickly and efficiently, made me feel very at ease after the issue that was caused (my own doing)

3 de fevereiro de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

diseased shrimp

I decided to buy 5 x yellow shrimp from proshrimp this week, and it's safe to say i'm really disappointed.

I usually order my shrimp via ebay, however after receiving diseased shrimp the last time, i decided against it. proshrimp is quite a bit more expensive than ebay, and i foolishly thought it's because they're a more trusted retailer, and that the shrimp they sell would be healthy. i was wrong.

it was only when i put the shrimp in my aquarium today that i realised they were all infected with Scutariella Japonica (shrimp parasite). one of them was also deformed and missing an eye.

because i had already taken them out of the packaging, i know my chances of a refund are next to none, because i suppose i could technically be "lying" about the whole thing. however i think that's unfair, as its very hard to examine shrimp up close through a tightly tied plastic bag.

wish i'd just used ebay.

2 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Highly rate this company and website

Highly rate this company and website.

The website saves your shopping cart when logged in indefinitely. So, I add what I need when I need it, and I'll checkout on payday. Just like a perfect fish supply shopping list!

Their plant selection is huge, and all their suppliers of plants are good quality.

Shipping if fast and affordable.

I can't complain I really love this place for my supplies. The stock and range is HUGE.

26 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Fast and impressive delivery.

I first come across Pro Shrimp to buy some Aqua Soil which arrives pretty fast.

I've been waiting for SuperFish Scaper tanks' for while with them being sold out everywhere. Thought I'd give Pro Shrimp a visit and by chance had them in stock.

Literally arrived in 1-2 working days in excellent condition. I was a bit worried about possible damages with a glass tank arriving by courier but I was very impressed.

I would recommend Pro Shrimp!

Thanks,
Jordan

3 de novembro de 2021
Opinião espontânea

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