There seems to be a bit of a communication issue when a customer wants to cancel an order. Before my order had been dispatched I sent an email to cancel it but 24 hours later it was dispatched. The re... Ver mais
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My new Heston Blumenthal scales are superb. So accurate and easy to use. I wish I’d bought them years ago! Delivery by Yodel was a bit of a nightmare though. Not easy to get in touch with. Also… it... Ver mais
The product is made of good quality plastic and does look quite solid.i have only used it for spice and saffron (and not coffee) and it does the job perfectly to grind. However, the only point for whi... Ver mais
I wanted a User Manual for my recently purchased bathroom scales. I wasn't able to obtain one via the website however i received one via an email to the Company within 24 hours. Great service in my op... Ver mais
Informações sobre a empresa
Sobre Salter
Escrito pela empresa
Salter
Salter is a name loved and trusted by generations. For over 260 years, Salter have been manufacturing precision technology for the home, making us the UK's No.1 brand for domestic weighing scales. Remaining at the forefront of innovation, Salter now combines electrical, cookware and housewares, including scales, to deliver a full coordinated collection to suit every home.
See our latest ranges for yourselves @salteruk on Instagram, SalterUK on Facebook, or via our website Salter.com
Get in touch
Our friendly and efficient customer service team are happy to help with any queries, just head to www.Salter.com and start a live chat.
Salter
Escrito pela empresa
- The oldest British housewares brand
- Salter has been built on family values and for 260 years we have proudly brought people together. Whether it’s baking for the family with a Salter scale or sharing special moments over a cup of tea poured from a Salter kettle, Salter offers a range of products to make family life that little bit easier. Offering a promise of quality and reliability across our scales, kitchen appliances, cookware and bakeware, Salter delivers award winning ranges for every home.
Our Shipping & Guarantee Policies
Free shipping & 12 months guarantee
We provide free delivery to our customers on all orders over £15, we also offer a standard 12 month guarantee on all purchases with 15 years guarantee on scales subject to terms and conditions.
Informações de contacto
Victoria Street, OL9 0DD, Oldham, Reino Unido
- salter.com
4,4
Excelente
12 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ripple kettle and toaster set
Good value kettle and toaster set.Pleased with the colour taupe.
8 de abril de 2026
The customer service was amazing and…
The customer service was amazing and even though I sent back everything was smooth and communication fantastic
11 de março de 2026
You cancelled my order because I live…
You cancelled my order because I live on the Isle of Man
8 de abril de 2026
Resposta da Salter
Hi there,
We’re really sorry for the frustration this caused. Unfortunately, we’re currently unable to fulfil orders to the Isle of Man due to shipping and courier restrictions, which is why your order had to be cancelled.
We completely understand how disappointing this is and apologise that this wasn’t clearer at the time of ordering. Your payment was, fully refunded.
Please be assured that we have reached out to you directly via email to look into this further.
Best regards,
Aleksandra
Ideal purchase to obtain boiling water
Quick and easy ordering.
Colour is exact match of my toaster
Seems to boil water
Decent price
All you need really
8 de abril de 2026
It works, somewhat slowly, easy clean.
I have arthritis and this allows me to juice a few citrus fruits without pain. Instructions advise not to put hands directly onto black squeezy form but using the clear plastic press doesn't work, you absolutely have to use your hands, no big deal. It works great for one person juicing a few fruits for a glass of juice, so I'm happy . If you need to juice loads of fruit, and/or quickly, you probably need a pro juicer anyway. I like it. Works, easy to clean.
7 de abril de 2026
Great products, great prices
Purchasing was so easy, great product, great price, and shipped really fast.
7 de abril de 2026
I bought the 7 piece kitchen set .its…
I bought the 7 piece kitchen set .its beautiful. Delivered in 2 days .would reccomend this company to family and friends
7 de abril de 2026
Product was damaged
Product was damaged, pans were scratched and a glass lid was shattered
7 de abril de 2026
Resposta da Salter
Good Morning,
We’re very sorry to hear that your pans arrived scratched and that the glass lid was shattered. This isn’t the standard we expect for our products, and we completely understand your frustration.
Please be assured that we have reached out to you directly via email to look into this further.
Best regards,
Aleksandra
Double disappointment
Double disappointment. The Salter frying pan we purchased wasn't fit for purpose, the metal induction ring came detached after a couple of uses. I reached out to Salter to be told I'd obviously used it on too high a heat. I'm 60 years old, a very experienced cook and can categorically say this was not the case. We only buy quality products, we certainly won't be buying Salter again.
8 de abril de 2026
Opinião espontânea
Resposta da Salter
Good Morning,
We’re very sorry to hear about your experience and understand how disappointing this must have been, particularly given your confidence and experience in the kitchen. This certainly isn’t the impression we want to leave, and we regret that you feel let down both by the product and by the support you received.
We would really appreciate the opportunity to look into this further for you. We’ve requested your contact details via Trustpilot so that we can reach out to you directly, review the situation in full, and see how we can resolve this for you.
Thank you for taking the time to share your feedback.
Best regards,
Aleksandra
Very pleased with the air fryer
Very pleased with the air fryer. Easy to use and clean. Also looks good and the glass windows is a great addition allowing you to see the food as it cooks.
6 de abril de 2026
Ordered 3-saucepan set
Ordered 3-saucepan set, £53.99. On delivery I found one lid-handle loose in the box (screw thread was stripped) and the corresponding saucepan bent to an egg shape. Was asked by salter if I'd keep them for a £10 price reduction. After I'd stopped laughing I asked for a replacement. After shipping them back I have now received a full refund ( ? ).
30 de março de 2026
Resposta da Salter
Good Morning,
Thank you for taking the time to leave a review. We’re very sorry to hear that your saucepan set arrived in this condition, this is clearly not the standard we expect, and we completely understand your disappointment.
We apologise for both the damage to the saucepan and the loose lid handle, and for any frustration caused by the initial resolution offered. We appreciate you returning the items so the issue could be properly reviewed.
We can confirm that a full refund has now been issued rather than a replacement, and we’re sorry that this was the case.
Thank you for bringing this to our attention.
Please be assured that we have reached out to you directly via email to look into this further.
Best regards,
Aleksandra
Bought a Frying pan with what i thought…
Bought a Frying pan with what i thought had a 10 year guarantee,but only if you register? After 13 months pan faulty but not under warranty.Ony in the very small print does it mention register.Would expect the warranty to be honoured in such a reasonable time with out using the register to be a escape clause Since writing i have been offered a replacement pan and thank Salter for the excellent way my complaint has been handled
13 de abril de 2026
Opinião espontânea
Resposta da Salter
Good Morning,
Thank you for sharing your feedback. We’re sorry to hear about your experience with the frying pan and understand your frustration.
The extended 10‑year guarantee does require product registration, which is outlined in the guarantee terms, though we appreciate your comments about this information not being as visible as it should be. Your feedback is valuable and has been shared with the relevant team so we can review how clearly this is communicated to customers in future.
I have requested your details, so we can reach out to you directly.
Best regards,
Aleksandra
Excellent quality pans at a very…
Excellent quality pans at a very reasonable price
4 de abril de 2026
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