The attitude attention of the young lady who dealt with our enquiry called Poppy. Also liked the telephone being answered quickly without having to press options buttons
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Leia as opiniões dos outros
I find Sovereign to be an incredibly helpful and courteous company to book my cruises through. They have many shipping lines to offer, something for everyone. I would highly recommend this company,... Ver mais
Booked our Cunard cruise with a really helpful and thoughtful guy on the Thursday.On the weekend had an I.T.query about entering information on the Cunard website.Rang Sovereign and asked a very thou... Ver mais
From my initial conversation to booking the cruise everything was just fantastic! ( plain sailing if you pardon the pun!) Rebecca was extremely knowledgeable and polite and was very professional at h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Informações de contacto
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Reino Unido
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Excelente
958 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Super service!
From my initial conversation to booking the cruise everything was just fantastic! ( plain sailing if you pardon the pun!)
Rebecca was extremely knowledgeable and polite and was very professional at her job. Nothing was any trouble for her and she was back in touch with clarification of our needs and requirements. I would most certainly use this Company again.
24 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Sharon,
Thank you so much for your fantastic review and we certainly appreciate the “plain sailing” pun!
We’re delighted to hear that your experience, from the initial conversation through to booking your cruise, was so positive. It’s wonderful to know that Rebecca was knowledgeable, professional, polite and took the time to make sure all your needs and requirements were fully understood.
We’ll be sure to share your lovely feedback with Rebecca. Thank you for choosing The Sovereign Cruise Club, and we’re thrilled to hear that you would use us again.
Kind regards,
The Sovereign Cruise Club
Booking process
Skye made booking very easy for me. She returned my call very swiftly and explained things very clearly.
24 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Maureen Grubb,
Thank you for your recent 5-star review.
We’re delighted to hear that Skye made the booking process so easy for you. It’s wonderful to know that she returned your call promptly and provided clear, helpful explanations throughout.
We’ll be sure to pass your kind feedback on to Skye. Thank you for choosing The Sovereign Cruise Club and we hope you have a fantastic cruise!
Kind regards,
The Sovereign Cruise Club
We have used Sovereign for years and…
We have used Sovereign for years and always found all your staff helpful, courteous and extremely knowledgeable. It's always good to be able to speak to a human - long may it continue. Thanks.
21 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear S Strudwick,
Thank you for your 4-star review and for being a loyal customer of The Sovereign Cruise Club over the years.
We’re delighted to hear that you’ve consistently found our team helpful, courteous and knowledgeable. We completely agree that being able to speak to a real person and receive friendly, expert advice makes all the difference, and we’re so pleased you value this.
Your kind words mean a great deal to the whole team. Thank you for your continued trust and support and we look forward to helping you with many more cruises in the years ahead.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Mike Farris,
Thank you for your 5-star review.
We’re delighted to hear that you found the experience quick and easy. We always aim to make the process as straightforward and hassle-free as possible for our customers.
Thank you for choosing The Sovereign Cruise Club and we hope to assist you again soon.
Kind regards,
The Sovereign Cruise Club
Just general all-round good service
16 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mr P Hughes,
Thank you for your lovely review.
We’re delighted to hear that you received good all-round service from our team. Providing friendly, professional and helpful support throughout is something we take great pride in.
We really appreciate you taking the time to share your positive feedback and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Answera all questions asked promptly
16 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Roger Summerfield,
Thank you for your 5-star review.
We’re delighted to hear that all your questions were answered promptly and that you received the support you needed. Providing clear, helpful and timely assistance is very important to us.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Graham Tudor,
Thank you for your recent 5-star review.
We’re delighted to hear that you found our service professional and that you felt you received good value for money. Providing a high standard of service while ensuring our customers feel they are getting excellent value is extremely important to us.
We truly appreciate you taking the time to share your feedback and hope to welcome you back again soon.
Kind regards,
The Sovereign Cruise Club
good communication
I spoke to call handler, kim moreland, she gave advice and appraisal of what I wanted regards booking the cruise, Very good
14 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mr Michael Leslie Whiting & Mrs Deborah Whiting,
Thank you so much for your recent 5-star review.
We are pleased to hear that Kim was able to provide helpful advice and guidance when discussing your cruise plans. It is great to know that her knowledge and support helped you find the right option for you. We will be sure to pass on your kind words.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received very good service and found our team helpful throughout the whole process.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Rapid response to my phone call,Skye…
Rapid response to my phone call,Skye was attentive and helpful,Sovereign Cruise company always delivers!
14 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Jean Heap,
Thank you so much for your recent 5-star review.
We are pleased to hear that your call was answered promptly and that Skye was attentive and helpful throughout. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Professional & friendly
21 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Howard Bell,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team to be both professional and friendly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Knowledge and details of the special…
Knowledge and details of the special offer we wanted to book.
18 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Lorraine,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team was able to provide the knowledge and information you needed about your chosen cruise.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Good service!
I appreciated not having a long wait on the phone. The agent was polite, knowledgeable and helpful and gave me confidence to proceed with the booking. The follow on emails have been helpful too.
11 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Barbara,
Thank you so much for your recent 5-star review.
We are delighted to hear that your call was answered promptly and that our team were polite, knowledgeable and helpful throughout the booking process. It is great to know they gave you the confidence to proceed with your booking and that the follow-up emails have also been useful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Robert Burgon,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team friendly, helpful and successful in arranging your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The young lady was very helpful and…
The young lady was very helpful and gave suggestions and guidance to complete the booking
17 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Michael Leonard,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team were helpful and provided useful suggestions and guidance throughout your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Mrs Maria Sharp,
Thank you so much for your recent 5-star review.
We are delighted to hear that you were pleased with our offers and fast customer service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Brilliant company
Brilliant company, they actually have real people to answer the phone and deal with customers. This is why I always use them. Very polite and efficient, 5 stars is not enough.
17 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mr Jeffrey Lawrence,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you value speaking directly with our team and have always found our service polite and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Did not have long to wait on telephone…
Did not have long to wait on telephone to speak to someone. The person was very helpful and quick in booking our holiday and all the information we needed to book the cruise
17 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Margaret,
Thank you so much for your recent 5-star review.
We are delighted to hear that you were connected quickly and found our team helpful and efficient throughout the booking process. It is great to know you received all the information you needed to book your cruise with confidence.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Sovereign Customer Service
Booked onto the P&O Britannia to cruise Norwegian Fjords, but haven't actually been yet, but looking forward to it very much. I just wanted to put a review in on the quality of service we received from Martin of Sovereign Cruises when going through the booking and information process. He could not have been more helpful and informative and provided a first rate customer service. Thank you Martin.
12 de setembro de 2026
Opinião espontânea
Resposta da The Sovereign Cruise Club
Dear Patricia,
Thank you so much for your recent 5-star review.
We are pleased to hear that Martin provided such helpful, informative and first-rate service throughout your booking process. We will be sure to pass on your kind comments to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service from Sovereign
The lovely Kim made booking an absolute pleasure, she was extremely helpful & answered all questions promptly. I wouldn,t hesitate to book through Sovereign Cruise Club again.
7 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Carolyn Andrews,
Thank you so much for your recent 5-star review.
We are delighted to hear that Kim made your booking such a pleasure and was so helpful in answering all your questions. We will be sure to pass on your kind feedback to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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