The attitude attention of the young lady who dealt with our enquiry called Poppy. Also liked the telephone being answered quickly without having to press options buttons
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Leia as opiniões dos outros
I find Sovereign to be an incredibly helpful and courteous company to book my cruises through. They have many shipping lines to offer, something for everyone. I would highly recommend this company,... Ver mais
Booked our Cunard cruise with a really helpful and thoughtful guy on the Thursday.On the weekend had an I.T.query about entering information on the Cunard website.Rang Sovereign and asked a very thou... Ver mais
From my initial conversation to booking the cruise everything was just fantastic! ( plain sailing if you pardon the pun!) Rebecca was extremely knowledgeable and polite and was very professional at h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Informações de contacto
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Reino Unido
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Excelente
958 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful
Very helpful, understood our requirements and quick booking process. Good price too.
15 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Lesley Collins,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team understood your requirements and made the booking process quick and easy. It is also great to know you were pleased with the price.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
They did everything we asked for and…
They did everything we asked for and confirmation documents arrived before we expected them
15 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear John,
Thank you so much for your recent 5-star review.
We are thrilled to hear that our team were able to arrange everything you requested and that your confirmation documents arrived sooner than expected.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very Satisfied Clients
We made our arrangements complicated by twice cancelling previously booked cruises.
Both customer services (Siobhan) and Sales (Megan and Skye) did all the necessary things to make things happen precisely as we wished. We are satisfied clients!
15 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Desmond O,
Thank you so much for your recent 5-star review.
We are delighted to hear that Siobhan, Megan and Skye were able to assist with your booking changes and ensure everything was arranged exactly as you wished. We know that plans can sometimes change and we are pleased our team could make the process as smooth as possible. We will be sure to pass on your kind comments to them.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always good customer service and…
Always good customer service and knowing that the personnel are office based to me is very important. Have dealt with Sovereign for many years and will continue to do so as they have always dealt with things efficiently and courteously.
14 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Susan N,
Thank you so much for your recent 5-star review.
We are delighted to hear that you value our office-based team and the personal service they provide. It is great to know that our efficient and courteous approach has kept you returning to Sovereign.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Phones answered quickly
Phones answered quickly, very helpful, friendly and professional on
14 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Michael Harvey,
Thank you so much for your recent 5-star review.
We are thrilled to hear that your call was answered quickly and that you found our team helpful, friendly and professional.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
telephone answered within a few rings…
telephone answered within a few rings by Skye, price matched to lower quote, follow up queries answered by Mya including assisting completion of medical form. Excellent service.
2 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Keith Burrows,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye was able to assist you promptly and secure a price match, and that Mya was on hand to answer your follow-up queries and help with your medical form. We will be sure to pass on your kind feedback to both of them.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I spoke with Cleo
I spoke with Cleo, referenced the cruise I was interested in, She kindly went through all the necessary details. I booked, all very professional. A credit to the company .
14 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Ms Gail Atkinson,
Thank you so much for your recent 5-star review.
We are pleased to hear that Cleo provided a professional and informative service, taking the time to go through all the details of your chosen cruise. We will be sure to pass on your kind comments to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Yet again we booked another cruise with…
Yet again we booked another cruise with sovereign good deals always checking the news papers,many thanks sovereign keep up the good work,👍
7 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Vincent Edwards,
Thank you so much for your recent 5-star review.
We are delighted to hear that you have booked another cruise with us and that you continue to find great prices through Sovereign.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
This is going to be our first cruise
This is going to be our first cruise, JoeHallet guided me though the booking process with clear. Information he was extremely pleasant and answered all my questions. Thankyou Joe
7 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mrs Sheila Bradley,
Thank you so much for your recent 5-star review.
We are delighted to hear that Joe was able to guide you through your first cruise booking with clear information and answer all your questions. We will be sure to pass on your kind comments to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Rugby,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team efficient, polite and helpful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Knowledgeable team on tge phone who…
Knowledgeable team on the phone who delt with my reservation in a timely fashion. We used you early in the year so returned to you again for our recent booking.
7 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Clarke,
Thank you so much for your recent 5-star review.
We are thrilled to hear that our knowledgeable team were able to assist with your reservation efficiently. It is especially rewarding to know that you chose to return to us for another booking after your previous experience.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent company
Excellent company, answers calls promptly, unlike other travel companies. Great after care and competitive prices
27 de abril de 2026
Resposta da The Sovereign Cruise Club
Dear Allan,
Thank you so much for your recent 5-star review.
We are pleased to hear that you value our prompt telephone service, competitive prices and customer service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always helpful and make everything easy
11 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear John Beauchamp,
Thank you so much for your recent 5-star review.
We are delighted to hear that you always find our team helpful and that we make the booking process easy for you.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Keith Durrant,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team helpful and informative.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Just handled everything to our…
Just handled everything to our satisfaction. No more to say!
3 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Rainer Karlstad,
Thank you so much for your recent 5-star review.
We are thrilled to hear that everything was handled to your satisfaction and that you were happy with the service you received.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
We book through sovereign cruises…
We book through sovereign cruises regularly and always get a great service.
3 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Patricia H,
Thank you so much for your recent 5-star review.
We are pleased to hear that you regularly book with Sovereign and consistently receive great service from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always my first choice
Easy to contact an agent, no hanging around on the phone, good service and the best price.
3 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear David Sopher,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found it easy to contact our team and that you received prompt, efficient service without any waiting around. It is great to know we were able to secure the best price for you.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Superb service as usual.
Superb service as usual. Recently booked our fourth cruise with Seabourn which was our third through Sovereign. Our contact, Skye, was extrememly helpful and a pleasure to deal with. I have spoken to a small number of other cruise agents but none that portray the professionalism and service of Sovereign. Thanks again Skye for your valued help.
19 de agosto de 2026
Opinião espontânea
Resposta da The Sovereign Cruise Club
Dear Dave Jackett,
Thank you so much for your recent 5-star review.
We are pleased to hear that Skye provided such polite, friendly and professional service. It is great to know she was able to respond quickly to your enquiry and secure a great price for the cruise you were interested in. We will be sure to pass on your kind comments to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Telephone communication was great…
Telephone communication was great including support. Had difficulty loading Insurance details with Cunard's website, Tony did it for us, absolutely brilliant, thank you!
7 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Graham,
Thank you so much for your recent 5-star review.
We are delighted to hear that you were pleased with our telephone support and communication. It is great to know that Tony was able to assist with uploading your insurance details and make the process easier for you.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service
Excellent service. Very helpful and efficient made the booking process easy.
7 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mrs Beryl Riley,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received excellent service and found our team helpful and efficient. It is great to know we made the booking process easy for you.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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