I reached out on Sunday, September 13th about a broken light bulb in my order (one of four bulbs arrived shattered in transit). After no response, I followed up with a second email and a phone cal... Ver mais
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Leia as opiniões dos outros
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Ver mais
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Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will... Ver mais
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Already had the beautiful tala muse lamp which unfortunately accidentally dropped off my unit and smashed the glass cylinder surround. Contacted Tala who responded immediate to updates I could purcha... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Informações de contacto
25b Vyner Street, E2 9DG, London, Reino Unido
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3,5
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The item arrived incomplete (without…
The item arrived incomplete (without charging cable, bulb etc) and when I sought to address this with customer care I was asked for proof three times before receiving a response. I am still awaiting rectification and have been told that I will need to return my incomplete item before receiving a working replacement. Not sufficient wheh my money has been taken.
10 de maio de 2024
Opinião espontânea
Superb service and brilliant high…
Superb service and brilliant high quality products. Thank you.
4 de maio de 2024
Opinião espontânea
Resposta da Tala
Hello Jacqueline,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Robin
Tala Customer Support
Easy ordering good design very good…
Easy ordering good design very good dimming curve
12 de abril de 2024
Resposta da Tala
Hello Patrick,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Robin
Tala Customer Support
All very good
11 de abril de 2024
Resposta da Tala
Hello Simon,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Great service
Great quality and excellent customer service. Had one faulty bulb and they replaced it right away.
3 de abril de 2024
Resposta da Tala
Hello AB,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Resposta da Tala
Hello Mr M O'Sullivan,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Claire
Tala Customer Support
Resposta da Tala
Hello Sissi,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy.
Enjoy your Tala lights!
Kind regards,
Robin
Tala Customer Support
Resposta da Tala
Hello Jane,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Ordering, collecting and loving the products was easy...
Ordering the products I wanted was easy and guided by the lovely staff, I was able to order to the showroom and collect when it was convenient. The lovely receptionist helped me take my products to my flat round the corner.
Love the products, love that they're enviromentally friendly.. BIG Fan
22 de março de 2024
Resposta da Tala
Hello Livia,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Fantastic lamp
Bought a reflection table lamp I’ve long had my eye on. Snapped it up in the sale directly on Tala for an absolute bargain. Now it has arrived it’s so nice, I would have still loved it at full price - but - they’re not currently full price so I’ve just quickly bought another in a different shape!!
FYI these ones don’t just look like table lamps, they’re almost sculpture like. The dimmer switch has a great range I really appreciate as I do struggle with bright lights sometimes. Very well packaged and easy to put together.
Delivery very good especially over Easter BH.
Thanks Tala!
2 de abril de 2024
Opinião espontânea
Resposta da Tala
Hello Katie,
Thank you for leaving us a 5-star review and for your great feedback. We are so pleased to hear that you are loving your Tala lights. We look forward to your next order. Hope you have a great day!
Kind regards,
Emma
Tala Customer Support
Resposta da Tala
Hello,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Stunning floor lamp from Tala
I bought the Echo floor lamp, which is absolutely stunning. I had to contact customer services as it has 7 bulbs and they arrived in different shipments over the space of a few days. The light was easy to put together. It’s not my first light from Tala as I love their products.
22 de março de 2024
Resposta da Tala
Hello Carol,
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
The pendant lights are absolutely stunning
The pendant lights are absolutely beautiful and so carefully packaged. The quality is very evident with a lot of thought put into the design and ambience.
30 de março de 2024
Opinião espontânea
Resposta da Tala
Hello Francesca,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Robin
Tala Customer Support
Terrible service ordered two wall light…
Terrible service ordered two wall light only the bulbs have turned up. Customers service is rubbish no one answers or emails you back called 25 times Thursday finally got an answer Was assured our fittings would turn up today but haven’t I will be returning the bulbs for a refund terrible service for 500 pounds worth of lights.
30 de março de 2024
Opinião espontânea
Resposta da Tala
Hello Charlotte,
Thank you for your review. Apologies that your experience was not up to our usual standard, we have sent you an email directly and we will strive to resolve this for you as soon as we can.
Kind regards,
Amie
Tala Customer Support
Lamps all fine, packaging really (really) poor.
Lamps all fine (I'm a regular purchaser). Packaging over-engineered, the amount and shear weight of it cannot be deemed to be green surely? Furthermore, every edge is covered by very (very) sticky tape that is almost impossible to remove. My understanding is packaging caked in tape won't be recycled. I also detest the polystyrene cheesy wotsits every box is stuffed with - what are we to do with them when we've picked them all up off of the floor other to put them in regular waste destined for land-fill? You need to do much (much) better Tala and I am surprised your B Corp. certifiers haven't picked up on this.
Thanks for reply Emma, perhaps you should advise people on what to do with the wotsits or peanuts as you call them.
18 de março de 2024
Resposta da Tala
Hello Greg,
Thanks for your honest review, and I'm sorry to hear that you are disappointed with our delivery, we appreciate you taking the time to get in touch and we are constantly working on improving our services,
Our packaging peanuts that are included with some of our Lamps, are degradable in that they are dissolvable in water, and do not need to be thrown away,
We will take on your feedback regarding our packaging, thank you once again for your review. Enjoy your Tala Lights,
Kind regards,
Emma
Tala Customer Support
I am very impressed with the service…
I am very impressed with the service from Tala. The communication and excellent packaging were second to none. I am very pleased with my floor lamp, an addition to other lamps I have bought from Tala . Well done!
21 de março de 2024
Resposta da Tala
Hello Sara,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Gorgeous and unique lighting
Gorgeous and unique lighting! We ordered the Enno pendant light for our dining room and it's perfect. Super speedy delivery too, will definitely be buying from Tala again!
18 de março de 2024
Resposta da Tala
Hello Lucy,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
High quality products delivered quickly
18 de março de 2024
Resposta da Tala
Hello Lisa,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Excellent product and excellent…
Excellent product and excellent service. The item came swiftly and packaged really well. I would totally recommend Tala to anyone who is looking for high end good quality products.
18 de março de 2024
Resposta da Tala
Hello Lilly,
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
Overpriced and poor knowledge
I contacted Tala customer support to ask advice on bulb for a light. I was advised to order a disgustingly overpriced lightbulb and pay an astronomical amount in delivery.
I ordered the bulb they recommended (Gaia) from another supplier that charged a fairer price for postage, and the lightbulb was way too big for the fitting. It physically didn't fit.
Avoid! Over priced, and customer service are clueless.
22 de março de 2024
Opinião espontânea
Resposta da Tala
Hello M,
I'm really sorry to hear you've had a poor experience here. This doesn't sound like our usual service and we apologise that you're order experienced some difficulties.
We appreciate you taking the time to get in touch and we are constantly working on improving our ordering system and how we communicate with customers, so we will be taking your comments into account.
Kind regards,
Emma
Tala Customer Support
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