Tala Opiniões 

My 3rd Tala lamp! This one is amazing. Beautifully built, solid, gorgeous finish BUT the light is gorgeous, going to a bright white light and dimming down to a warm yellow light. Genius.

Bought 2 of the Muse lamps. These battery powered lamps have a great camping outdoor feel as well as being luxurious with the clear blemish free glass and brass fittings. I like that spare parts are available. Light is good with the frosted lamp and is dimmable to a nice soft level. They seem well made arrived ahead of the scheduled delivery date.

Ordered some lights that were never installed. Followed all their instructions for a return as I wanted to swap my products. I ordered the other products and received them however never received my refund for the first order that was returned. They just know how to sell and disappear after. Literally zero customer service - non existent apart from taking your money.

The light bulbs are great quality and look great. Also delivered quickly.

Tala products are great and their website very slick. If all goes swimmingly you'll no doubt be satisfied, but heaven forbid something goes wrong, as if your experience is anything like mine, you'll be in for a world of pain.

Simple request for a replacement return (stripped screw) is still ongoing. The product was returned (registered mail) several days ago & having heard nothing during the returns process, I am wanting to have someone in Tala provide a simple status acknowledging receipt of the return & shipment of the replacement.

I have contacted them through every channel available, some on several occasions (customerservice e-mail; hellotala e-mail; telephone: +44 7700 170343 ; chat bot). The phone lines go unanswered and direct you to raise a customer support e-mail instead. The chat bot is not real-time so simply creates a message which is predictably unanswered, and of course I have yet to receive a single reply to my numerous e-mail requests. All very disappointing.

Maybe Tala read their TrustPilot reviews, in which case (Order 1-38553), please do reach out!!!

I ordered and paid for “Rugged Muse Portable Lamp in Raw Aluminium - Set of 2” along with a charger. I received ONLY ONE Muse lamp in “nickel plate” with a charger. The dispatch note also says one NP lamp. How can you get it wrong between me placing the order and the dispatch note?

Haven’t hung our new lights yet but very excited to see them go up in a couple of weeks time. Sommer who helped us in store was very patient and helped us narrow down our choice. Everything arrived quickly and in one piece. Everything is beautifully made.cant wait to hang our new pendant lights.

Love tala. The lights are top quality obviously, but it's also the rapid delivery + the 100% compostable packaging. Not a bit of plastic in sight.

I ordered two Muse lamps in Pleasure Garden Green.
Absolutely lovely design and the light emitted is great.
There is a slight DIY aspect, as the top has to be unscrewed with provided tool, the bulb inserted and top screwed back on, which I was dreading, as I'm hopeless at even the simplest thing, but it proved to be very easy and the instructions are really clear.

Absolutely appalling after sale customer service. We had a question after purchasing a product, we were unable to reach them online nor via phone. Left messages with chatbot and haven't heard back yet. Basically no agent was available to help. Upon frustration, we decided to go visit their London shop and it was closed (as it was during lunch hour)!! Unfortunately we couldn't wait around for them to reopen.

In the end after trying to call numerous times, we managed to reach someone who said they will look into it for us. The attitude was good once we reached them but expect it to take hours of your time to get hold of someone.

I first bought Tala bulbs when the company started up and they had a display based in Harvey Nichols, Edinburgh. It was great that the company was started by local university students, the products were high-quality and quirky. At that time, the products were all made in the UK which I thought was great.

However, years down the line and I have purchased more items from them. I have noticed that their products are now all made in China, yet they still charge the same high-end prices.

I don't mind paying for a quality product which is made in the UK, but I do grudge it when it is now being outsourced to China when a company claim to be sustainable...

It would be nice to see your products being made locally again.

Great website
Easy to use
Delivered on time

Easy to order, great products, arrived the next day, very happy customer!

Great customer service, fast delivery, the lamp is beautiful and exactly as described.

Great product, beautiful light. Looks great in the half way. Just wished I had known about the dimmer turning it on and off. Description says dim to warm light so electrician fitted a switch that was not required.

Absolutely beautiful, great quality

Tala produces the most exquisite lighting that I’ve ever seen!!
I aim to have their lighting/lights in every room in my house.
The quality and finishes are outstanding.
I only wish that I’d found this delightful company sooner.
I would highly recommend

The whole process of ordering and receiving my table lamps was simple and straightforward.

Good service, arrived earlier than predicted

I bought a lamp which arrived with a 2-pin plug. When I asked why that had been sent and not a 3-pin for use in uk, I was told it was standard when ordering on the EU website. If necessary they could send me a link so that I could order an adaptor. I responded to say I wasn’t aware that I had ordered from the Eu website as I had responded to an email sent in the uk. I then received an apology for the confusion as I had actually order on the uk website. So I asked what I should do with the lamp because it wasn’t useable without an adaptor. I was told there should be one in the box! Obviously there wasn’t, because I wouldn’t have raised the query if there had been. I had to then request an adaptor and have now been told it has been sent. I am still waiting. How long should I wait to see if it actually arrives - I have little confidence that it will. Perhaps I should return anyway and get a refund.