I reached out on Sunday, September 13th about a broken light bulb in my order (one of four bulbs arrived shattered in transit). After no response, I followed up with a second email and a phone cal... Ver mais
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Leia as opiniões dos outros
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Ver mais
A empresa respondeu
Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will... Ver mais
A empresa respondeu
Already had the beautiful tala muse lamp which unfortunately accidentally dropped off my unit and smashed the glass cylinder surround. Contacted Tala who responded immediate to updates I could purcha... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Informações de contacto
25b Vyner Street, E2 9DG, London, Reino Unido
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3,5
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
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Review
When asked for a refund. It was na blunt “why?”. Also, no free return. For a £275 lamp you’d expect a free return esp when, if bought via another shop, I can return free of charge.If I were in future to buy a couple of different Tala lights (which are beautiful) and they sadly did not fit/match the area/room and needed returning, I would be out of pocket
7 de março de 2024
Resposta da Tala
Hello,
Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We will be reaching out shortly and will ensure a new bulb is sent out as soon as possible.
Kind regards,
Emma
Tala Customer Support
Beautiful design and quality products
Beautiful design and quality products. Packaged well and delivered safely and promptly. I will definitely be purchasing again and also good to buy BCorp!
12 de março de 2024
Opinião espontânea
Resposta da Tala
Hello Francesca,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Excellent service from Tala
Excellent service from Tala, recently purchased 2 Elva light bulbs. Easy ordering, great comms and delivered within 2 days.
Thank you
15 de março de 2024
Opinião espontânea
Resposta da Tala
Hello Ann,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
Items arrived on the due date
Items arrived on the due date, well packaged and in perfect condition. Great! Would recommend this company.
13 de março de 2024
Opinião espontânea
Resposta da Tala
Hello!
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Resposta da Tala
Good morning,
Thank you for leaving us a review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
excellent product delivered on time…
excellent product delivered on time after they were out of stock when I first looked however the communication was outstanding
29 de fevereiro de 2024
Resposta da Tala
Hello Peter,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Tala Customer Support
Expensive but beautiful too
Very expensive lightbulbs. But very beautiful (frosted globes) and perfectly dimmable which is exactly what we wanted. Service is quick and packaging sufficient to protect bulbs but not create lots of packaging waste. If they last well, which I cannot comment on yet, they will have been worth the money.
10 de fevereiro de 2024
Opinião espontânea
Resposta da Tala
Hello Caroline,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Beautiful product
Beautiful product! Quick delivery and super great overall experience!
18 de fevereiro de 2024
Resposta da Tala
Hello,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Knuckle table lamp oak
Love this lamp as you can adjust the brightness. Bought the bulb elsewhere as it was sold out on Tala’s website.This is the second lamp I’ve bought to sit on bookshelves. Very pleased with them and they look good.
15 de fevereiro de 2024
Resposta da Tala
Hello!
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day, and enjoy your lights!
Kind regards,
Emma
Tala Customer Support
Such a beautiful piece of design
I have been longing for a muse lamp for a while and jumped on the chance of getting one in the warehouse sale. Very, very happy. I love the lamp & the ambience it gives. So beautiful.
14 de fevereiro de 2024
Resposta da Tala
Hello Joanna,
Thank you for your glowing review. We are delighted to hear you're so happy with your new Tala lighting.
Have a great day, and enjoy your new Muse Light
Kind regards,
Tala Customer Support
Picked up couple of stunning table…
Picked up couple of stunning table lamps which were as expected *****
10 de fevereiro de 2024
Resposta da Tala
Hello Martyn,
Thank you for your 5-Star review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Tala Customer Support
Excellent lights, seemless delivery
Great quality lights, well packed and fast delivery.
10 de fevereiro de 2024
Resposta da Tala
Hello Jane,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Life Expectancy on these products !!!
I ordered 3 Veronoi bulbs and matching Pendabts in March 2021, one of the bulbs was broken on delivery but replaced immediately . My issue now is one bulb no longer works, no sign of filament issue, I’ve emailed customer services to basically be told tough, the product has a 2 year warranty
However they have come agreeing to a new bulb, thank you Claire in customer services
19 de fevereiro de 2024
Opinião espontânea
Resposta da Tala
Hello Rob,
Thank you for your review. Apologies for any disappointment caused here. We have sent you an email directly and we will strive to resolve this for you as soon as we can.
Kind regards,
Claire
Tala Customer Support
The dim to warm bulbs are a fabulous…shame about the packaging
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright.
The dimmable lamps look great too, needing no shade, even though they don’t brighten to white.
4 stars not 5 because they come packaged with polystyrene noodles that can’t be environmentally sound.
19 de fevereiro de 2024
Opinião espontânea
Resposta da Tala
Hello T,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Thanks for your feedback on the repackaging. We're happy to say that the packaging peanuts included in our packaging can be resolved in water, and are pleased to say that 100% of all Tala packaging in production is now plastic free.
Have a great day!
Kind regards,
Emma
Tala Customer Support
What a great company Tala are!!
What a great company Tala are!!! Beautiful products, really well made and super quick delivery. Perfect.
7 de fevereiro de 2024
Resposta da Tala
Hello Michele,
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
Quick delivery and good product
I'd been looking for ages for a bulb that worked with my John Lewis Alice Touch lamp. All the other bulbs that I tried flickered to lesser or greater degrees, but somebody recommended the Tala Porcelain I. I tried it and it worked. I won't pretend it was the cheapest bulb as others were cheaper, but the main thing is that it worked correctly. Delivery was quick so no complaints.
9 de fevereiro de 2024
Opinião espontânea
Resposta da Tala
Hello Richard,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
The most beautiful lights
The most beautiful lights, I ordered two lamps and bulbs to go with. Absolutely stunning, the quality is fantastic and worth every penny. I have also been to their store in London Shoreditch and they were incredibly helpful in showing me the products I'd been eyeing up online. I will be buying more!!
P.s I would love to see some products that cater to rooms where ceiling lights aren't able to be large or long.
5 de fevereiro de 2024
Opinião espontânea
Resposta da Tala
Hello Alexandra,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day
Kind regards,
Amie
Tala Customer Support
Bought a floor lamp and table lamp…
Bought a floor lamp and table lamp recently, exceptional quality, so pleased. Speedy delivery, items very well packed.
5 de fevereiro de 2024
Resposta da Tala
Good afternoon,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great design plus good quality build…
Great design plus good quality build and finish
5 de fevereiro de 2024
Resposta da Tala
Hello Peter,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Tala Muse Light: battery doesn't last
Tala Muse light is beautiful and useful, but the battery didn't last for me. I reached out to get a new battery and was directed to a page that shows the battery on back order. Customer service was nice, but seemingly tried to blame me for the battery going bad because after trying the supplied cord to try and charge the light (and it didn't work) I tried a different cord.
1 de fevereiro de 2024
Opinião espontânea
Resposta da Tala
Hello Justin,
I'm really sorry to hear you've had a poor experience here, we apologise that you're order experienced some difficulties. We appreciate you taking the time to get in touch and we are constantly working on improving our ordering system and how we communicate with customers, so we will be taking your comments into account.
Kind regards,
Amie
Tala Customer Support
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